HND人力资源管理实务4

1、Best workHappy environment Characteristics of A G Bells call centresFrom a health and safety point of view, the call centre industry is different from other office environment. Include: Hot-desking Electronic performance monitoring and targets Performance appraisal systems (linked to electronic perf

2、ormance monitoring) Limited task variation Limited autonomy depend on the type of call centre Staff forecastingImportance of Health and safetyIn the AG Bell, employees are necessary to pay attention on the health and safety information.The employees are our most important asset. Workplace health and

3、 safety is ensured where persons are free from death, injury or illness, and from the risk of death, injury or illness created by workplaces, workplace activities or specified high-risk plant. The workforce of ours is different, so we consider more about health and safety. In order to ensure all the

4、 employees safety and health, please pay more attention to our health and safety information.l Provide adequate welfare facilities(toilets, staff room and refreshment facilities) such as A G Bell managers should provide Wheelchair Accessiblel Provide health and safety information, training and adequ

5、ate supervision for all staff. A G Bell could make health and safety introduction to staffs and run proper training to help staff use equipments which have risks. l Provide protective clothing and safety equipment as required managers should make special uniform to avoid potential danger. l Providin

6、g statutory poster with basic information health, safety and welfare and work l Make sure all workplaces are safe and with no risk to health and that regular inspections are carried out. human resource managers in A G Bell could make inspections twice a day so that ensure no riskl Ensure that plant

7、and machinery are safe and that safe systems of work are set and followed there are more electronic devices such as telephones, wires in A G Bell, managers should consider safety problems such as electronic, fire problems.l Ensure that potentially hazardous articles are moved, stored and used safely

8、 managers in A G Bell should avoid manual handling with dangerous equipment and reduce risks from itAppendixRights and responsibility for managersRights and responsibilities for employee l Cooperate with management on matters relating to health and also safety that means employees have responsibilit

9、y to cooperate with employer to support their measures. l Use work equipment and any protective equipment in accordance with training and instructions employees should obey the instructions of the equipment at A G Bell and do not use it without the regulation.l Not to interfere with or misuse anythi

10、ng provided for their health, safety or welfare employees should make good use of facilities or policies provided for their safety and health. l Discuss with employer or safety representative any problems relating to health and safety employees have right to put forward any shortages or suggestions

11、on health and safety policies and facilities.l Take reasonable care of their own health and safety disabled employees should do their best to avoid dangers l Take reasonable care of their own health of other people who may be affected by the employees actions such as the wheelchair could not in the

12、way of othersLikely hazardsThe likely hazard is any source of potential damage, harm or adverse health effects on something or someone under certain conditions while working in A G Bell. So we had identified likely hazards and make solutions that how managers and staff can minimize the risk of accid

13、ents occurring at A G bell Ltd. l Shift working involved may causes risks associated with lighting of the car park and external walkways.managers should ensure well lighting in walkways and car park. l Hot food and drinks. There may be risks associated with consuming and carrying hot food and drinks

14、 such as scald or microwave vide rubber gloves for employees. l Stationery areas may include the storage of flammable liquidsstrictly prohibit smoking or fire in this area.Likely hazardsl Poor lighting in switch board roomthat will lead to tired eyes and discomfort when they are working,

15、 that will also cause some accidents when they cannot see things clearly like falling down from the stairs. l Visual display screen which has glare, poor image quality, reading the screen for long periods without a break, or a combination of these can cause disease or permanent damage to eyesthere i

16、s a need for different spectacles l Seating arrangements inappropriate seat will lead to some hurt-seat back could be adjustable, good lumbar support and adjustable seat height l Trailing wires may lead to be tripped or electronic dangers like fire.manager could check trailing wires and avoiding the

17、m touch with water.Step1 - indentify hazardsAG Bell has to identify the hazards for the employees and make a list.Step2 - decide who may be harmed and howAG Bell should list the hazards that may harmed the employees and this hazards how would harmed.Step3 - assess the risks and take actionThe manage

18、ment should research how the hazards will cause harm and accidents. At this stage, the management must decide which each hazard will remain high, medium or low. Management would normally assess the likely risks from a hazard he have identified before taking action. If the potential risks are high, they need to take action immediately. If there are minimal risks, they would still report the