中国物流服务能力对服务质量的影响外文翻译

1、中国物流效劳能力对效劳质量的影响外文翻译 外文翻译原文Logistics Service Abilities: An Empirical study of its Impact on Service Quality in China Material Source: /0.Author: YAN Xiu Abstract: Buyers expectations regarding customer service have increased dramatically in recent years. Request for tailored or customized service of

2、ten represent standard business practice today. Research was undertaken to examine: 1 if there are different types of logistics service providers in China, and 2 whether a proposed linkage between logistics abilities and logistics service quality could be documented in this paper. The results show t

3、hat there are three discernable types of logistics service providers, according to the logistics capacities and logistics capabilities displayed by each type. Further, strong support was found for a linkage between the logistics capabilities and the service quality, weak support was found for a link

4、age between the logistics capacities and the service quality by using the structural equation model. Keywords: Logistics service providers; logistics capabilities; logistics capacities; logistics service quality; structural equation modeling Introduction Recent logistical trends reflect todays busin

5、ess priorities. Logistics and supply chain management SCM have become important sources of sustainable competitive advantage 1 2. Nowadays, many manufacturers and trading enterprisers are seeking to outsource their logistics activities to logistics service providers to introduce products and service

6、 innovations quality to their markets 3. A logistics service provider can be defined as a provider of logistics service that performs all or part of a client companys logistics function 4 5. This consists of at least the managing and operating of the transportation and warehousing function. In China

7、, many logistics service providers complete these processes mainly. In order to fully satisfy the increasing requirements of customers for one-stop services, many logistics service providers also provide other service such as materials management service e.g. inventory management, information-relate

8、d servicee.g. tracking and tracing, and value-added service6. In the last decade, the China has become a world-class economic developing center. Its increasing rate of GDP is more than 8 percent. At the same time, the structure of logistics service demand and supply has occurred prodigious change. F

9、rom the originating in-sourcing logistics to the present outsourcing logistics activities, according to the inadequacy statistic, there are more than seventy thousand logistics services providers have registered. There is still insufficient researches have been done to examine the service capabiliti

10、es under supply chain environment. This study fills this gap in China by examining whether there are different types of logistics service provider in term of service capabilities and service capacities, and applying the resourced-based theory to explore the relationship between logistics service cap

11、abilities and logistics service quality, focusing especially on capabilities and capacities under supply chain environment. Research Methodology The purpose of this Section is to discuss the research hypotheses, research design, and method of analysis used in the study. This section provides details

12、 for the research setting, methods to be employed, and the data collection procedures. In order to examine if there are different types of logistics service providers and discuss the relationship between the logistics service abilities and the service quality, a survey questionnaire to collect infor

13、mation form logistics service providers in China.We identified a total of 500 logistics service providers from the member list, and from a list of China Purchasing and Warehousing Association. Types of companies represented included traditional freight enterprisers, warehouse enterprisers, and compr

14、ehensive logistics service enterprisers. A questionnaire was mailed either to the president or logistics management of each firm. The initial mailing contained a cover letter, survey and postage-paid return envelop. A second mailing identical in content to the initial one was sent to the non-respond

15、ents. Of the 75 total questionnaires returned. Seven were dropped because of insufficient data. The final analysis was performed with the remaining 68 surveys. The total response rate was therefore 13.6 0 o 68/500. While the response rate is relatively low, it compares well with response rates of ot

16、her surveys. Table. 1 summarizes the organizational characteristics of the respondent logistics service providers with respect to their property, what is affiliated with industry.Table. 1 Characteristics of the respondent logistics service provider n68n68Enterprise property%Industry characteristic%s

17、tate own firms28%transportation companies8%Collectivity firms3%warehouse companies15%Joint Venture8%Warehouse and Transportation companies32%Foreign invested firms19%Comprehensive logistics companies45%Private firms28%Total100%Limited company14% In this paper, we developed a list of 20 items coverin

18、g the different logistics services that are generally expected of a comprehensive logistics service provider. Respondents were asked to indicate their level of logistics abilities with each item, where 1 represented very low abilities and 5 represented very high abilities. Table.2 summarizes the sur

19、vey results.Items1 very low2 low3 moderate4- high5 very highPicking and packing10.717.528.525.318L/C compliance and negotiation20.519.826.123.610 Concluding remarks Increased emphasis on supply chain management has highlights the importance of service activities that span the boundaries between logi

20、stics service provider and customers. The overarching purpose of this research was to examine the type characteristic of logistics service provider in China, and to provide an intermediate step in supported. The research reported here confirms that logistics capacity and logistics capability in an i

21、ndustrial service system affect logistics service quality. Logistics service providers that establish excellence in logistics capability engender high levels of service quality. Although this allow the providers to contribute value by performing basic operational service elements-on-time delivery, o

22、rder fill, etc. -better than competitor. These firms, however, often discover that effectiveness in basic logistics capacity is easily copied by competition. In China, as the increasing of economic, there are many logistics service providers, but the ability difference between them is relatively sma

23、ller, especial the logistics capability. Low level logistics capacity repeat establishment leads to severity price competition and low service quality. understanding the complex relationship between logistics ability and service quality by examining the individual effects of logistics capacity and l

24、ogistics capability on logistics service quality. Various statistics analyses confirmed that there are three different types of logistics service providers that they have varying levels of logistics capacity and logistics capability. From a research perspective, understanding the types of logistics

25、service providers in terms of logistics ability opens up new avenues to develop theories about of logistics service providers. It is useful for the researcher to study the logistics service ability under the supply chain environment. From the managerial standpoint, the results of the study show that

26、 the logistics capacities and the logistics capabilities have the different effect on service quality. As a manager of the logistics service provider, he should make effort to improve the firms logistics capabilities. Two important study limitations should be highlighted. First, this studys sample w

27、as drawn form the logistics service providers in China and the sample is relativity smaller. Therefore, the conclusions can only be generalized to the population of logistics service providers in China. Second, all participants responded within a particular time frame and were only given a signal op

28、portunity to respond. Therefore, it cannot be reliably established whether such data would hold true over time, especially in an unstable business environment. Future research, however, is needed to determine whether this concept model has more global application. Future research may also be conduct

29、ed on the equilibrium of logistics capacities and logistics capabilities.译文中国物流效劳能力对效劳质量的影响 资料来源:中国期刊网 作者: 严秀霞 摘要:近年来买方对客户效劳的期望已急剧增加。对个性化效劳的定制或标准的要求往往代表现在的商业惯例。我们对此进行了研究检查:(1)中国是否有不同类型的物流效劳供给商,(2)物流能力与物流效劳质量之间是否有建设性的联系可记录在册。结果显示:根据每种类型显示的物流量和物流能力说明共有三种类型的可区分物流效劳供给商。此外,根据结构方程模型发现物流能力和效劳质量之间有强有力的关系,而物

30、流量和效劳质量之间的关系相对较弱。 关键词:物流效劳商,物流能力,物流量,物流效劳质量,结构方程模式。简介:近来的物流趋势反映了现在的商业重点。物流和供给链管理成为可持续竞争优势的重要来源。1 2。如今,许多制造商和贸易公司都在寻找物流效劳商来外包他们的物流活动,以便在他们的市场上介绍产品和效劳创新质量3。一个物流效劳供给商可以定义为执行客户全部或局部物流功能的物流效劳商4 5。这至少包括运输与仓储方面的管理和操作。在中国,很多物流效劳商主要就是负责这些流程。为了充分满足客户对一站式效劳不断增加的要求,很多物流效劳商也提供其他效劳,例如材料管理效劳(如库存管理),信息相关的效劳(例如跟踪和追踪

31、),以及增值效劳。 在过去的十年中,中国已成为世界级的经济开展中心。其日益增加的国内生产总值增长率超过8个百分点。同时,物流效劳需求与供给发生了巨大的变化。据不完全统计,从原来的内包物流到现在的外包物流,已有超过七万物流效劳商注册登记。然而对于供给链管理下的效劳能力的研究还不充足。这项研究通过检查是否有在效劳能力和效劳量上有不同类型的物流效劳商来填补了这个缺口,以资源为根底的理论也探讨了物流效劳能力和物流效劳质量之间的关系,特别是供给链管理下的能力和质量。研究方法本节的目的是讨论应用于这项研究的假说,设计和分析方法。它提供了即将展开的研究设置,方法以及信息采集流程。为了检验是否有不同类型的物流效劳商并讨论物流效劳能力和物流效劳质量之间的关系,我们以问卷调查的信息收集形式给中国的物流效劳商做了问卷调查。我们确定了500家物流效劳商,还有一系列中国采购和仓储协会中的名单。代表的公司类型包括传统的货运公司,仓储公司,综合物流效劳商。问卷调查以邮件的方式发给了每个企业的经理或物流管理层。最初的邮件包含了介绍信,问卷调查表和邮资已付的回信封。之后以相同的内容给那些无反应信息者寄