剑桥商务英语第一册试卷

1、剑桥商务英语第一册试卷LISTENINGPart Onel For question 1 to 8, you will hear eight short recordings.l For each question, mark one letter a, b or c.l You will hear each recording twice.1. What does Alison order? a. Fish b. Steak c. Chicken2. Which is the flight to Sydney? a. LH 4521 b. LH 4152 c. LH 41253. Which

2、 hotel does Grahams colleague recommend? a. The Orion b. The Grand Hotel c. The Plaza4. Which machine are the people talking about? a. A fax machine b. A printer c. A photocopier5. What happens to the phone call?a. The receptionist puts the caller through.b. The receptionist takes a message.c. The c

3、aller offers to ring back later.6. How much does the retailer pay for each game? a. $7 a unit b. $8 a unit c. $9 a unit7. How long will the order take to arrive? a. 3 days b. 4 days c. 5 days8. What is wrong with the printer?a. It has run out of paper.b. The paper has jammed.c. It needs a new ink ca

4、rtridge.Part Twol Listen to the Manager talking to staff about the way they answer the telephone.l For question 9- 16, mark the correct letter a, b or c for the correct answers.l You will hear the conversation twice.9. The information was a. recorded by the company.b. given by the companys customers

5、.c. collected by a consultancy.10. The companys staff answer the phone a. very quickly b. reasonably quickly c. far too slowly11. The groups average friendliness score was a. six out of ten.b. seven point five out of ten.c. eight out ten.12. When dealing with enquiries, staff usually a. know who to

6、pass the caller to.b. cant answer the callers questions.c. have to take a message.13. When putting a call through, staff should always a. ask for the callers name.b. play the hold music.c. ask the caller to wait.14. Employees should answer the phone after a. two rings. b. three rings c. four rings15

7、. The company is most worried about how _a. quick staff answer the phone.b. efficiently staff deal with enquiries.c. friendly staff sound on the phone.16. The handout has a list of _a. pieces of good hold music.b. useful telephone phrases.c. extension numbers.Part Threel Pauline Carr is Head of Qual

8、ity Control at Coopers, a UK snack producer. She talks about monitoring quality. l Listen and complete the table below.Quality Control at CoopersInspection points1 (17) _ 2 Goods in 3 Production 4 Finished goods (18)_ (19) _ cooking oil packet weight factory (20) _ flavoring packet seal hygiene tran

9、sport (21) _ (22) _ packaging crispnessREADINGPart Onel Look at the question 1 5.l In each question, which sentence is correct?l For each question, mark one letter (A, B, or C) on your Answer Sheet.1.Delegates are asked to check out by 10.30 a.m. The delegates should leave their rooms a. before half

10、 past ten.b. at ten thirty.c. earlier than half past eleven.2. SPORTMASTERPakistan-based manufacturers of sports items wishing to do business in Europe is looking for importersTEL: 92 555 4321Sportmaster wants toa. sell its products abroad.b. import products into Pakistan.c. manufacture in Europe.Pu

11、nctuality improves on bus services.3. a. The quality of service is improving on buses.b. More buses are now running on time.c. Buses are becoming cheaper to use.4. THE AIRPORT EXPRESS DEPARTS FROM PLATFORM 3 EVERY 20 MINUTES DURING THE DAY (EVERY 30 MINUTES AT NIGHT)a. The train service to the airpo

12、rt runs 24 hours a day.b. Airport trains leave Platform 3 at 20 minutes past the hour.c. The airport express takes half an hour at night.5. Goods not normally dispatched unless paid for at time of ordering - payment on delivery by special arrangement only. Customers should normally pay for goodsa. w

13、hen their order is processed.b. when the goods are delivered.c. when they place an order.Part Two l Look at the advertisement below. It shows services offered by a business consultancy.l For questions 6 10, decide which service (A H) would be suitable for each person.l For each question, mark one le

14、tter (A H) on your Answer Sheet.l Do not use any letter more than once.THINKING OF STARTING A BUSINESS?Need expert advice and / or assistance in one or more of the following areas?A Market ResearchB Constructing a scheduleC Calculating costsD Meeting legal requirementsE Obtaining financeF Renting or

15、 purchasing premisesG Recruiting and training staffH Promoting products and services6. Margaret Williams needs help in choosing the business loan with the most competitive terms.7. Ibrahim Shaw wants to be sure that there will be enough demand for his products.8. Maria Smith would like some advice a

16、bout where to advertise a new line of goods.9. King Seng wants to research new laws on constructing buildings.10. Peter Anderson needs to know whether his existing funds are enough to set up his business.Part Threel Look at the graphs A-H below. They show how the changes of consumer prices in 2000,

17、2001, and 2002.l Which chart does each sentence 11 15 describe?l For each question, mark the correct letter.l Do not use any letter more than once. A B C 50 40 30 20 10 2000 2001 2002 50 40 30 20 10 2000 2001 2002 50 40 30 20 10 2000 2001 2002 D E F 50 40 30 20 10 2000 2001 2002 50 40 30 20 10 2000

18、2001 2002 50 40 30 20 10 2000 2001 2002 G H 50 40 30 20 10 2000 2001 2002 50 40 30 20 10 2000 2001 200211. After a small increase in 2000, the prices stayed on the same level until 2001, then there was a sharp increase and steep fall in 2002.12. The prices were very high in 2000, then there was a sh

19、arp fall in 2001 and they picked up again to the similar level of 2002.13. The prices were on the same level from 2000 to 2001, then in 2002 they fell sharply.14. In 2000, the prices were at a low level. They went up to a high level in 2001 and there was a sharp fall in 2002. 15. The prices kept ste

20、ady for a short period and then there was a slight increase in 2000. There was a fall and another increase between 2000 and 2001. Then the prices stayed on the same level between 2001 and 2002. Part Four l Read the advertisement below for a hot drinks machine.l Are sentences 16 - 21 “right” or “wron

21、g”? If there is not enough information to answer “right” or “wrong”, choose “doesnt say”.l For each sentence 16 - 21, mark one letter (A, B, or C) on your Answer Sheet.ADVERTISING FEATURESave money and keep your staff happyIt can be expensive to keep the canteen open to serve drinks to your through

22、the day. Our QVM hot drinks machine replaces this service, so that you can close the canteen between mealtimes.You can install the QVM hot drinks machine anywhere in the building. One machine is suitable for a staff of ten to fifteen people. It costs 1300 pounds to buy, or 11 pounds per week to rent

23、 over 60 months. It is not expensive to operate: for example, the cost of power for one day is 30p, nearly as cheap as the price of one hot drink from the machine.Our company will carry out a weekly service, at a charge of 10 pounds. We can also refill the machine with drinks ingredients for an extr

24、a charge of 8 pounds. Some customers prefer to do this themselves, however.There are eight choices of hot drink available from the QVM machine, and our company offers one months trial free of charge, so that you can estimate how popular the machine will be and see what the actual savings are.16. Wit

25、h a QVM machine, companies can avoid having a canteen altogether.A. Right B. Wrong C. Doesnt say17. The QVM machine provides enough hot drinks for up to fifteen people.A. Right B. Wrong C. Doesnt say18. Most customers prefer to rent the QVM machine over sixty months.A. Right B. Wrong C. Doesnt say19

26、. The electricity used daily by the machine costs less than the price of a hot drink.A. Right B. Wrong C. Doesnt say20. The machine company empties the money from the machine as part of its service agreement.A. Right B. Wrong C. Doesnt say21. Customers can refill their machines with drinks ingredien

27、ts, if they want to.A. Right B. Wrong C. Doesnt say22. During the trial period, the customer pays a reduced amount to rent the machine.A. Right B. Wrong C. Doesnt sayPart Fivel Read the following review of a book called The Bosses Speak.l Choose the correct answer for each question 23 28.l Mark one

28、letter (A, B, or C) on your Answer Sheet.The Bosses SpeakJohn Stuart is an executive recruitment specialist who has turned to writing. The result is this book, based on interviews with twenty Chief Executives.Each top manager - none of them famous names, surprisingly - is given a short chapter, and

29、there is some introductory material and a conclusion. This means you can jump from one person to another, in any order, which is good for people who are too busy to read a book from cover to cover. For a management book it isnt expensive, although whether its good value for money is doubtful.Some of

30、 the twenty interviewees started their own businesses, while others joined a company and worked their way up. Some are fairly new in their position, and others have had years of experience, though, strangely, Stuart doesnt seem interested in these differences. The interviewees work in everything fro

31、m retailing to airlines to software, and it is this variety that forms the main theme of Stuarts book.I have to say that Stuarts approach annoys me. He rarely stays at a distance from his interviewees, who are mostly presented in their own, positive words. If this were always the case, at least you

32、would know where you were. But he seems to dislike certain interviewees. As a result, I dont know whether to accept any of his opinions.It also means that the book gives no clear lessons. At the very least, I expected to learn what makes a successful Chief Executive. But these people seem to share t

33、wo types of qualities. Some of them are very common, suggesting that anyone can be equally successful, which is definitely not the case. And the other qualities are ones which most successful bosses I have seen definitely dont have. So in the end I am no wiser about what really goes on.Perhaps I am

34、being unfair. As long as you dont think about whether youd like them as friends, and pay no attention to most of the advice they give, the most readable parts are where the bosses describe their route to their present position.Stuart seems to think that his book would be useful for people aiming for

35、 the top, and it might even make a few want to start their own company; but, in fact, what they could learn here is very limited. Seen as light business reading for a doctor or teacher, though, this book would provide some good entertainment.23. The reviewer suggests that one advantage of this book

36、is that a. it is better value than other management books. b. it doesnt need to be read right through. c. it is about well-known people.24. The book concentrates on the fact that the twenty executives who are interviewed a. work in a number of different industries. b. started their companies. c. hav

37、e worked for different lengths of time.25. The reviewer cannot accept Stuarts opinions because Stuart a. makes unreasonable complaints about the interviewees. b. writes too positively about the interviewees. c. has different attitudes towards different interviewees.26. Reading the book made the revi

38、ewer think that a. there are certain qualities which all Chief Executives need. b. it is difficult to discover how people really run a company. c. running a company is easier than many people think.27. Which parts of the book did the reviewer most enjoy reading? a. how the interviewees became Chief

39、Executives. b. what sort of people the interviewees are. c. the advice given by the interviewees.28. The reviewer recommends the book for people who a. intend to set up in business b. want to become senior mangers. c. are outside the field of business.Part Six l Read the article below about team-bui

40、lding.l Choose the correct word to fill each gap, from A, B, or C given.l For each question 29 - 38, mark one letter (A, B, or C) on your Answer Sheet.TEAM-BUILDING THROUGH ACTIVITIESNowadays, company bosses are increasingly trying to find unusual team-building events as part of their training progr

41、am. An activity park (29) _. Fast-track has just opened to offer (30) _ events. It specializes (31) _ events to attract the corporate entertainment market, (32) _ is growing all the time.The park is situated just a few kilometers outside the city center (33) _ it provides events that (34) _ entertai

42、n as well as train.Clients can try outdoor attractions such as sailing or climbing. (35) _ availability clearly depends entirely (36) _ the weather. Activities of (37) _ kind are perfect team-building exercises. “Id (38) _ been to an activity park before,” explained James Black, a company manager, “

43、Before we came, I didnt think we would enjoy ourselves so much and I didnt expect the huge difference that Fast-tracks program has made to my team. Now we work better together than we did before.”29. A. calling B. calls C. called30. A. such B. like C. so31. A. at B. for C. in 32. A. who B. which C.

44、what 33. A. and B. but C. or34. A. ought B. will C. shall35. A. because B. although C. since36. A. on B. of C. with37. A. a B. these C. this38. A. still B. ever C. neverPart Seven l Read the memo and the information about office laser printers.l Complete the form below.l Write each word, phrase or n

45、umber in CAPITAL LETTERS.Close & SonsMemoTo: Tim NicholasFrom: Rachel BlackDate: 10 December 2004New Color Laser PrinterWell have to order the new printer today or it wont be delivered before Christmas. Could you look at these 3 printers and choose one? We need a printer that is fast but not the

46、 most expensive. Could you place the order for me this morning and leave me a copy of the order form?Thanks 560 ProTek 200Pro-jetWidth 50c40c62cDepth 53c50c49cHeight 40c33c37cPages per min.364-5Memory 12MB24MB20MBPrice £2995£3495£3900ORDER FORMCompany name: (39) _Contact person: (40)

47、_Date of order: (41) _Product: (42) _Price: (43) _WRITING Part One l Re-arrange the words to make phrases from a written quotation.1. you / enquiry / thank / your / for _. 2. pleased / to / follows / we / quote / are / as _.3. apply / our / conditions / terms / standard / and _.4. in / is / price / quoted / euros / the _.5. does / price / include / the / not / VAT