酒店《打印报告》培训活动纲要

1、XXX 大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task:Reporting任务:打印报告Code序号 : RM-RES-A060Objectives ：At the end of this session reservations sales agent will know the procedure and method of printing various reports.目的 :在课程结束的时候预订部销售文员应懂得打印各种报表的方法和程序。Standard： All reservations information will be maintained a

2、nd kept up to date on a daily basis to reflect accurately the current and future status of the hotel at all times. Reservations Sales Agents will responsibly prepare necessary reports as required by management标准 :无论何时所有的预定信息在每日基础上都要不断更新以正确反映现在的和测的酒店状态。预订部销售文员应按照管理层的要求准备所需的报表。Resources: Flip Chart, H

3、andout, Computer with Oprea terminal.培训器材 :白板，白板纸，培训资料，带有Oprea 终端的电脑。MethodTraining StepsTime培训方式培训步骤时间IntroductionShow “ (Objectives)5 Minutes介绍显示课程目的LecturePrologue:As a ReservationsSales Agentprints教学式variousreports is one ofour importantworks.开场白： 作为一名预订部销售文员打印各种报表是 Prepared on Flip 我们必作的工作之一。Me

4、thodTraining StepsTime培训方式培训步骤时间ChartSo the objectivesof thissessionis:(Referto Objectives of this S&P)今天这堂课的目的是： （参考标准与程序The main content of this course should be:这节课的主要内容是：Reports Function in Oprea.Oprea 中打印各种报表的功能。Show steps on prepared flipchart.Explainreason for each step. Ask trainees to c

5、omment15 MinutesContentsand question on each step.内容将所有程序的主要内容事先写在准备好的白板纸Lecture& 上，逐步作以讲解，在讲解过程中要不时请学员发Explanation表建议并提问。教学式与讲解Demonstrate in Oprea how to printvarious3 Minutesreports. Show each step. After demonstration.DemonstrationRefer back to flipchart and review / discuss展示each step.在电脑中展

6、示并讲解步骤，作展示之后，回顾白板纸上的内容，并讨论每一个步骤。Each trainee practice.10 Minutes每个学员练习。PracticeAccording the procedure.练习按照程序。Critique评估Review Key Points:5 Minutes回顾要点：Summary1.Ask questions and have participantexplain总结the standard and its importance.提问并请参与者解释标准及其重要性2.Summarize critique points applicable toentire group总结评估过程中对整组有用的要点3.Reinforce and discuss the point:Metho