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1、Inquiries and Offers(询盘与报盘询盘与报盘) Aims & Requirements inquiryofferdifferencebusiness letter live showTo learn and master how to write a business letter about inquiry and offerTo know about what inquiry isTo know about what offer isTo understand the difference between a firm offer and non-firm off

2、erBusiness Knowledge Steps in Business Negotiation enquiry/inquiryoffer counter-offeracceptanceWhat is inquiry ? uAn enquiry is a request for information.uFirst real step in business negotiation. general enquiry (一般/普通询盘) specific enquiry (具体询盘)Enquiry/Inquiry Two categories: A general idea of the c

3、ommodity price list, catalogue, sample and other terms. Ask the other party to make an offer or a quotation if intending to purchase certain products.Enquiry/Inquiry general enquiryspecific enquiryWhat is Offer ? uAn offer is a promise to supply goods on the terms and conditions stated.u In an offer

4、, the offerer not only quotes the price of the goods, but also indicates all necessary terms, such as: the name of commodity, specifications, quality, quantity, price, time of Shipment, terms of Payment, packing, the time of validity, etc. Offer -Also known as quotation offer with engagement/obligat

5、ion; sell/buy goods at a stated price and within a stated period of time; hold the offerer responsible for the business after it is accepted by the offeree offer without engagement/obligation Non-firm offerFirm offerTypes of offersFour kinds of flexible offer l offer subject to prior sale, offer sub

6、ject to being unsold. (有权先售报价) l offer subject to confirmation.(经确认为有效的报价)l offer on approval. (买方看货后再订的报价)l offer on sale or return. (允许退货的报价) Types of offersCounter-offer Counter-offerExpress regret at inability to accept theofferers offer.State reasons for non-acceptanceMake a counter-offerUrge the offeree to accept the counter-offerThank

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