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1、 中餐厅交流用语中餐厅交流用语 ACTION中餐英语培训目录中餐英语培训目录 一、基本问候语 (4 -10) 二、电话预定 (11-19) 三、迎客服务 (20-25) 1、接待有预定的 2、接待没有预定的 3、没有空余的餐台 四、点菜服务 (26-40) 1、问茶水 2、写菜单 3、问酒水 中餐英语培训目录中餐英语培训目录 五、上菜服务 (4144) 1、上菜 2、询问是否加菜 3、客人用餐完毕 六、结帐服务 (4546) 基本问候语基本问候语 How do you do ?-How do you do ? 你好!(第一次见面) 你好! How are you ? -Fine, thank
2、you . 你好!(第二次见面) 很好,谢谢! Welcome to our restaurant . 欢迎您到我们餐厅 dinner 正餐、晚宴正餐、晚宴 breakfast 早餐早餐 lunch 午餐午餐 基本问候语基本问候语 Good morning, Madam. Very glad to have you here. 女士,早上好。很高兴您来我们餐厅。 Good evening, Mr. l i. Nice to see you again 杜先生,晚上好。很高兴又见到您。基本问候语基本问候语 Its very kind of you to say so . 谢谢您这么说 This
3、is Cantonese Cuisine Restaurant . 这是广东餐厅 Wed like to eat the best Cantonese Cuisine dishes . 我想吃最好的广东菜 Would like to 愿意愿意基本问候语基本问候语 A:What nationality are you ? 你的国籍是什么?(你是哪里人?) B:I am Chinese . 我是中国人 A : Do you speak English ? 您讲英语吗? B:Yes I do . 我可以讲 B:Just a little 只会说一点基本问候语基本问候语 A: Could you sp
4、eak more slowly, please? 麻烦您讲慢一点好吗? B: Sorry, Ill repeat once more . 抱歉,我再重复一遍 A: I cant express myself very well in English. 我不能用英语很好地表达自己 B: You are doing well . 你讲得不错 Express oneself 表达自己的想法感情 注:问某人会不会讲英语,不要说Can you speak English 不能按中文字面意思理解。 Do you?不讲英语,并不一定不会,是否愿意用英语交流。电话预定电话预定 背景常识 Reservation
5、 预定 Number of Dinners 用餐人数 Time 用餐时间 Guest Name 客人姓名 Phone Number 联系电话 Cover Charge 茶位费 Minimum Charge 最低消费电话预定电话预定 一般预定 What time, please ? 请问是订在什么时间? For how many people ? 有多少人(就餐)呢? Would you like sit a table or a private room ? 您是喜欢餐台,还是包间呢? May I have your name and telephone number, please ? 能告
6、诉我您的姓名和电话号码吗? We can only keep your table till 8 tonight . 我们只能保留您的餐位到晚上八点。电话预定电话预定 宴会预定 How many tables shall we arrange ? 请问我们应该安排多少张台呢 ? How much for each table ? 请问每张台的费用是多少 ? What drinks would you like ? 请问您想要什么样的酒水呢 ? What kinds of fruit would you like ? 您想要些什么水果呢 ?电话预定电话预定 无法接受预定 Just a momen
7、t ,please . 请稍候。 Let me check . 让我来查看一下。 Were fully booked for that time . 那个时间的餐位已经订满了。电话预定电话预定 结束语 We look forward to serving you . 我们恭候您的光临。 We hope well have another chance to serve you . 希望下次有机会为您服务。(无法接受预定时) Thanks for calling . 谢谢您的电话。电话预定电话预定 (1) A:Hello, this is Chinese Restaurant .May I he
8、lp you? B:Id like to reserve a table for dinner. A:How many people are there in your group ? B:I want to invite three friends to dinner. Could you arrange it for me? A:OK. When do you have your dinner ? B:At about seven oclock . A:What kind of table would you like to have? In the hall or in the room
9、? B:In the room . please电话预定电话预定 (1) A:Is there anything special youd like to order? B:Please prepare a lunch of fresh /shrimp prawns for me A:No problem. By the way. May I have you surname ? B:Its Chen. A: May I have your telephone number ? B:A: Mr.Chen.138.,coming at 7:003 peopleIs th
10、at right ? B: Yes .thank you ! A: Well arrange it for you .Thank you for calling us. 电话预定(电话预定(2) A:Chinese restaurant, May I help you ? B: Id like to book a table for 8 for tomorrow evening. A: Certainly, madam. What time ,please ? B: Around 6:30 pm. A: I see. May I have your name and telephone num
11、ber ? B: Its Jenny, and my phone number is 35292658.电话预定(电话预定(2) A: Miss Jenny ,35292658, coming at 6:30Is that right ? B: Yes. A: We look forward to serving you , Miss Jenny. Thanks for calling.迎客服务用语迎客服务用语 引座引座Seating the Guest Follow me. Please? 请跟我来,好吗? This way. Please. Come with me, please. Th
12、is is your table. Sir 这是您的餐桌,先生 Please be seated . Please have a seat. 请坐 Please wait a moment. 请等一会儿 Just a moment ,please .迎客服务用语迎客服务用语 拿菜单拿菜单bring the menu Here is the menu . 给您菜单 Your menu . 您的菜单 This is our menu . 这是我们的菜单 Let me have a look. 让我看一下 Could I order now? 我想吃点东西,行吗?接待有预定的 A: Welcome
13、to Chinese restaurant. Do you have a reservation ? B: Yes. I have reserved a table in the room for 8 people. A: Please wait a moment ,let me check it. May I have your surname ? B: My last name is Chen. A: Is this a table at 7 oclock ? B: Yes. A: This way ,please . We have arrange it for you . B: Tha
14、nk you .接待没有预定的 A : Good evening ,sir. Can I help you ? B : Is there a table available tonight? A : Do you have a reservation ? B : No. Im afraid not. A : How many people are there in your party? B : 3 People. A :Which table would you prefer ? B : By the window . A :This way, please. B : Thank you.没
15、有空余的餐台 Im afraid all our tables are taken, Would you mind waiting ? 恐怕我们已客满,您介意等一会吗? We can seat you very soon, It may take about 5 minutes. 我们很快就会安排您入座,可能还需要等5分钟。 We are sorry for the delay . 很抱歉耽搁了您的时间。 Thank you for waiting . 让您久等了。 Would you mind sharing a table ? 您介意与别人共用一张桌子吗?点菜服务点菜服务 Napkin 餐
16、巾 Chopsticks 筷子 Service plate 餐碟 Ash-tray 烟盅 Soup bowl 汤碗 Tooth-pick 牙签 Goblet 水杯 Spicy 辣的 Wine glass 红酒杯 Clear and light 清淡的 Tea cup 茶杯 Bitter 苦的 Tea pot 茶壶 Crisp 酥脆的 Fork 叉 Tasty 可口的 Knife 刀 Tender 鲜嫩的 Tea spoon 茶勺 Sweet and sour 酸甜的 Soup spoon 汤勺 Salty 咸味的点菜服务点菜服务 Dumpling 饺子 Dim sum 点心 Fried dou
17、ghnut 炸圈 Rice noodle rolls 肠粉 House Specialty 招牌菜 Fried rice noodles 炒粉 Special 特价菜 Bean curd Medium-well 七成熟 Medium 五成熟 Wonton Rare 三成熟 Biscuits 饼干 Bleu 一成熟 Toast 土司 Well-done 全熟 Porridge 白粥 Sandwich 三明治 Soya bean milk 豆浆 Bread 面包问茶水、介绍茶 B: I want to get something to drink . 我想喝点东西。 A: What would y
18、ou like to drink ?Tea or another ? 您想喝点什么?茶还是其它的。 B: My favorite drink is Chinese tea . 我最喜欢的饮料是中国茶。 A: There are two major categories, green tea and black tea . 主要有两大类、绿茶和红茶 。 categories 种类 A: Which one would you like? 您喜欢哪一种?问茶水、介绍茶 B: There are many different kinds of green teas inchina . 中国有许多种绿
19、茶 B: Can you tell us which is the best of then? 您能告诉我哪种是最好的吗? A: Long jing tea is the best one . 龙井是最好的 A: It is famous for its colour . flavor . taste and shape . 它以色、香、味、形而闻名 Flavor风味 B: Would you infuse a kettle of Long jing tea? 给我沏一壶龙井茶好吗?点菜服务点菜服务 1、 A :May I take your order. Now ? 现在可以点菜了吗? B
20、: Yes . 2、A :Are you ready to order ? 可以点菜了吗? B :Could you give us a second . 稍等一下. 3、Do you service Chinese food ? 你们供应中国菜吗? 4、We have all kinds of Chinese foods at your choice . 我们有各种中餐任你选. make a choice 做出选择点菜服务点菜服务 5、Which would you rather have today. Fish or steak ? 今天您想吃哪个菜,鱼还是牛排? 6、Which woul
21、d you like to have today fish or- ? Would rather 宁愿常用Would rather do sth 7、Weve got fresh asparagus , green beans , spinach and tomatoes . 我们有鲜芦笋、青豆、菠菜和西红柿 。 Asparagus芦笋beans豆spinach菠菜 Vegetable dishes 素菜 8、What do you think we should take ? 您认为我们应该点哪样? Take点菜 9、Please recommend some dishes to me .
22、请给我们推荐几道菜 。 Recommend推荐点菜服务点菜服务 10、Im sure youll like them very much . 我相信您一定会喜欢的 . 11、Ill take both of them . 我两样都要 . 12、Would you like anything else ? 您还要别的吗? 13、Thats enough . 足够了 . 14、Which do you prefer fast food or A la Carte ? 您想吃快餐还是点菜? A la Carte源自法语,意为“找菜单点菜”点菜服务点菜服务 15、Can I have somethin
23、g fast ? 我能来点快点的吗? 16、It wont take long . 它不要很长时间 17、The waiter will be with you in a moment . 服务员一会就来招呼你 18、Please wait a minute . 请等一会点菜服务点菜服务 19、I will be back in a moment to take your order . 我马上过来给您点菜 20、Please take your time . 请您慢慢点 21、Which is the best in your opinion ? 您认为那种最好? In my opinion
24、 我认为 22、It s the most famous special dish in our restaurant. 他是我们餐厅最著名的特色菜 Local food 地方菜 Fried dishes 炒菜 23、Is there anything special soup today ? 今天有特价汤吗?点菜服务点菜服务 24、Our restaurant has one special soup everyday. 我们餐厅每天有一道特价汤 。 25、xxx is our special today. 今天的特价菜是xxx 26、Taste this dish and see if y
25、ou like it ? 尝尝这菜,看你喜不喜欢? 27、Can you taste anything strange in this soup ? 你能吃出这汤里有什么怪味吗? 28、Tell us a bit more about it . 再给我们多介绍点 。 29、The meat is very tender . 肉很嫩 。点菜服务点菜服务 30、Youll have a lot of fun having the meal while cooking it yourself . 您一边自己涮一边吃,会有很多乐趣 。 31、 Its very popular among our gu
26、ests . 它非常受欢迎 。 32、 Its out of season . 这个已经过季节。 33、Well try it . 我们就尝尝吧 ! 34、 Your dinner will be ready soon . 您的菜很快就好 。问酒水 What would you like to drink ? 您想喝点什么? We have all kinds of soft drinks, mineral water , beer and red wine . 我们有各种饮料,矿泉水、啤酒和葡萄酒 Here is the wine list . 这是酒水牌。 Have you decided
27、 what to drink ? 您决定喝什么了吗? With ice or without ice ? 要不要加冰? How is the wine ? 这酒怎么样? 咖啡厅 coffee hall 不加奶咖啡 black coffee 加奶咖啡 white coffee 淡咖啡 weak coffee 浓咖啡 strong coffee 速溶咖啡 instant coffee 咖啡伴侣 coffee-mate问酒水Sprite 雪碧Soda 苏打水Brandy 白兰地Champagne 香槟Vodka 伏特加Cocktail 鸡尾酒Beer 啤酒rice wine 米酒Alcohol 酒精
28、cider 苹果酒Apple vinegar 苹果醋Jasmine tea 茉莉花茶Green tea 绿茶Black tea 红茶Vegetable juice (tomato juice or carrot juice) 番茄汁或胡萝卜汁Liquor 烈酒、白酒Beer bottled beer / canned beer/ draught beet / 啤酒听啤扎啤Heineken 喜力 Budweiser 百威Qing Dao 青岛纯生问酒水 Orange juice 橙汁 Coke-Cola 可口可乐 Pepsi-up 七喜汽水 Mineral water 矿泉水 Pineapple
29、 juice 菠萝汁 Apple juice 苹果汁 Watermelon juice 西瓜汁 Corn juice 玉米汁(hot juice) Papaya juice 木瓜汁 Red bull 红牛 Coconut juice 椰汁上菜服务上菜服务 上菜 One more spoon ,please. 请多给我一个勺子。 Its very hot .please be careful . 这道菜很烫,请小心。 May I serve it now ? 我现在可以上菜了吗? Would you like it now or later ? 是现在为您上,还是迟一些? Here is you
30、r hot towel . 这是您的热毛巾。上菜服务上菜服务 上菜 Your meal will be ready soon. 您点的菜很快就好。 Shall I change it with a smaller one ? 我把它换成小一点的碟子,好吗? Can I have a change ? 我能不能换个菜? Can I cancel it ? 我能不能把它取消? Im afraid not . 恐怕不行。上菜服务上菜服务 询问是否加菜 Would you like some aperitif ? 您要来点佐餐酒吗? Would you like some dessert ? 您要来点
31、甜品吗? Anything else, sir ? 先生,还要点什么别的吗? Do you have another one ? 要给您再加一点吗?上菜服务上菜服务 客人用餐完毕 May I take it away ? 我可以撤掉这个吗? Would you mind if I take it away ? 我可以撤掉这个吗 ? How is everything ? 您吃的还满意吗? May I clear the table for you ? 我可以为您收拾桌子吗?结帐服务结帐服务 How would you like to make payment ? 您打算如何付款呢? Your name and room number ,please ? 请问您的姓名和房间号
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