国际酒店前厅部前台接待—SP-RM-FO-REC-C208 长期住客护照和签证到期Long staying guest passport and visa expir

1、酒店管理之家国际酒店前厅部前台接待服务程序前台是展示公司的形象、服务的起点。对于客户来说，前台是他们接触我们公司的第一步，是对公司的第一印象，是非常重要的。烟花美文网小编整理了公司前台接待的工作流程，希望大家有所收获!前台接待，又叫“行政前台”，与“行政后台”对应，归属公司行政部管辖，它是现代企业典型职位之一，属于面向于公司外部的公司门面，代表着企业的形象，必须形象气质佳，由于此岗位需要值班，不得脱岗，故此职位人数最低不得少于2人；大多数企业通常会依人员流动性提供周期性内调的规定。其通常主要负责客户的来访及登记、电话转接等事务，迎候来宾、判断来宾意向并与接待、办理相关手续、接听来电、回访常见问

2、题。制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。使前厅部运营及管理手册格式化，以便于更正、修改。Standard & Procedure 国际酒店前厅部流程标准与程序Position: Guest Service Manager职位：宾客服务经理Department: Front Office-ReceptionDept. Head: 部门：前厅部-前台部门经理：GM Approval: Date: 总经理批准：日期

3、：Task:Long staying guest passport and visa expiry checkCode: RM-FO-REC-C208任务：查询护照、签证有效期序号：RM-FO-REC-C208Standard:All long staying guests passport and visas must be checked according to the Long Staying Guest Report and Visa Report by the morning Guest Service Manager regularly to ensure the validit

4、y of the guests passport or visa. 标准：所有长住客人的护照和签证要定期由早班的宾客服务经理根据长住客人护照和签证报表重新核查，以确保客人护照和签证的有效性。Procedures:Every morning shift Guest Service Manager must print a long staying guest passport & visa report.Check the report carefully to find out that if there is any passport or visa which is expired or

5、nearly expired.If yes, then the guest must be reminded to go to the P.S.B.-Foreign Affairs Office to apply the extension. (At least three days before the expiring date.)According to the P.S.B. regulations, a proof letter must be prepared by the Guest Service Manager and issued to the guest to prove

6、the identification of the guest, that is say, he/she is our hotel guest. A specific address and contact No. or person of P.S.B. must be indicated to the guest.Guest Service Manager may sometimes go together with the guest as the guest request or for language handicap. 程序：每天早班的宾客服务经理要打印一份长住客人护照和签证报表。仔细检查报表，看是否有客人的护照或签证已到期或即将到期。如有的话，则要提醒该客人到公安局外管处去申请延期。(至少要在到期三天前提醒客人)根据公安局的外管条例，宾客服务经理要为