饭店实用英语scene-9课件

1、Hotel Practical EnglishScene 9 Laundry ServiceTeaching ProceduresExercises 4Text3Hotel Practical English2Case Study5Home Reading6Free Talk1. Free Talk1. How does the valet laundry service work at a hotel?2. What kind of work do people do in the hotel laundry? Give good reasons to support your opinio

2、n, please. Hotel Practical English Dialogue 1 How Much do You Charge for Express? (A: Housekeeping Attendant G: Guest )A: Housekeeping. May I come in?G: Come in, please. A: Good morning, sir. Do you have any laundry？Im here to collect them. B: No, thank you. But I have one question. If Id like to ha

3、ve some laundry done, where should I leave them?A: If you have any, put them in the laundry bag in the wardrobe. The laundry man comes over to collect them before 10:30 AM every day.B: I see. But sometimes my shirt needs washing in the afternoon. What should I do then? A: You can call the Housekeepi

4、ng department for express service, sir.B: How much do you charge for express?A: According to the rule of our hotel, you have to pay 50% extra charge if you have your laundry done from 10:30 AM to 1 PM. But well charge 100 more for express from 1:30 PM to 4 PM. B: Thank you very much. I think its bet

5、ter to get the laundry done before 10:30. . Hotel Practical EnglishA: Yes, sir. But dont forget to fill in the laundry form when you need the laundry service, sir.B: Where is the laundry form?A: Its in the drawer of the desk. B: Thanks for your information. Hotel Practical English Dialogue 2 I Haven

6、t Received My Laundry Yet (R: Receptionist G: Guest)G: Hello, wheres my laundry? Its already 8:00 PM and I havent received my laundry yet.R: May I know your room number, madam?G: 821.R: When did you send it?G: This morning.R: Before 10:30, madam?G: Yes. Im sure when I left the room at 7 oclock, I pu

7、t my laundry into the bag and then I filled the laundry form. R: Dont worry, madam. Ill check with Housekeeping to see if your laundry has come back. Ill call you back soon.G: OK.R: Hello, Mrs. Brian? This is Reception. Hotel Practical EnglishG: Hello.R: The laundry man is delivering the laundry rig

8、ht now. Im very sorry for the delay. G: Thats OK. By the way, what if there is any laundry damage？R: If that is the case, the hotel should certainly pay for it. G: How much will you pay for the damage？R: The indemnity shall not exceed ten times the laundry. G: That sounds quite reasonable. I hope th

9、eres no damage at all.R: Dont worry, madam. The staff in the laundry are all professional cleaners.G: All right. Thanks a lot. R: Youre welcome. Good night, Mrs. Brian. . Text Laundry Service in a Hotel A lot of good quality hotels offer laundry services for room occupants. The cost of the service w

10、ill vary between hotel chains, but the process for using the service is fairly standard. Laundry that belongs to the housekeeping department is an essential part of a hotels service. It ensures that cleanliness of all linens and garments is maintained by the hotel. This is very important to a guests

11、 well being, comfort and overall satisfaction. The quality of the hotel laundry can be a factor in whether a customer returns to the hotel again.Laundry service in a hotel includes ordinary washing and dry cleaning. Same-day turnaround is standard service provided by the hotel laundry, if it is rece

12、ived before the time indicated. In most cases hotels have 24-hour laundry services and can provide laundry valet service within a short period of time. The laundry attendant has to come to guest rooms to collect the laundry before the required time every day. In case he misses a room, he has to pay

13、all the money for the guests laundry. During the peak season, sometimes laundry cant be returned on time. This is the cause for serious complaints, especially for short stays. Therefore, if you know there is going to be a delay, the guest should be alerted before hand. In addition, if a guest would

14、like his laundry done over the required time, he has to pay extra charge. . Text It is the responsibility of the laundry attendant to clean garments, with the service washing, drying, and folding the laundry. Additional services like stain treatment and ironing are also offered in the hotel. Hotel l

15、aundry attendants must ensure that all articles are well labeled and stored so that none of the garments gets lost or misplaced. The laundry worker is responsible for repairing minor damages on a clients garments as well. . Exercises Role-play Activity The following is a role-play activity to practi

16、ce laundry service. Divide the class into two groups: laundry men and hotel guests. And then have the students work in pairs. The following is a conversation just as a sample. The students can create conversations as they like.H: Housekeeping, may I help you?G: Yes. Im missing a skirt. I put two ski

17、rts in the laundry bag this morning, but only one came back.H: Whats your room number, please?G:1156.H: Ill check it up now. Ill call you back shortly, madam.G: Hello? H: Hello. This is Housekeeping. G: Did you find my missing skirt?H: Yes, madam. The laundry man put it into the linen trolley by mis

18、take. G: Its white. Is it stained?H: No, madam. I guarantee to return a clear white skirt to you tomorrow morning. . Exercises H: A housemaid is on her way up to your room with an IOU slip for the missing piece of laundry. Can you sign on it?G: Of course.H: Im very sorry for the inconvenience, madam

19、. Anything else I can do you?G: Well, Ill attend a meeting tomorrow morning, so can you hang my skirt up in the wardrobe?H: Sure, madam. Good night.G: Good night. Case StudyThe Laundry Charge is Too HighMr. John (G) found there is something wrong with his laundry bill. He called theFront Desk. A rec

20、eptionist (R) is answering the phone now. R: Good morning, Reception. May I help you?G: Yes. I have my suspicions about the bill.R: May I have your room number, please?G: 711.R: Whats wrong with your bill, sir?G: The laundry charge is too high. I only used the laundry service three times last month.

21、 It cant be 780 yuan. R: Just a moment, please. Let me get your laundry slips for last month. According to our records you used the laundry service five times last month, sir.G: Its impossible. Its absolutely wrong. R: I have the copies of your laundry slips here as well. Would you like to come down

22、 to check them?G: Yes, I would. Thank you. Case StudyG: Hello. Im here to see my laundry slips.R: Hello. Are you Mr. John in Room 711?G: Yes, thats right. I think there must be some mistakes. R: Here are your laundry slips.G: These two are not mine.R: Arent they your signature, sir?G: No, they are n

23、ot. I think this says 717, not 711. Its not very clear.R: Let me seeYes, you are right, sir. Okay, Ill check the signature of the guest in Room 717.G: Well, anyway, theyre not mine. Could you take them off my bill, please? R: I will. Im sorry for the mistake. Ill change it for you. The total is 430

24、yuan.G: Here you are. Could you print up a new bill for me? R: Certainly, sir. Could you wait a moment, please?G: OK. Thank you. Case StudyRead the above conversation and complete the outline. You should write your answers in no more than three words.Mr. John thinks there is something wrong with 1 .

25、Mr. John said that he just had his clothes washed 2 in the laundry, but he was charged 3 . The cashier made mistakes just because the room number 4 .There are 5 belong to the guest in Room 717. . Home Reading Using the Laundry Service in a HotelMany quality hotels offer laundry services for their gu

26、ests. Using the laundry service at a hotel is a simple task. Below are some instructions on how to get your garments washed and pressed while on a trip. First, you need to locate the laundry bag inside your hotel room or suite. This can usually be found in the bathroom or closet. Next, check the cost of each item and the requirements for service by reading the attached card. Gather all the pieces of clothing that need to be laundered and place them in the provided bag and tie it