服务英语常用对话.

1、服务英语常用对话问候及回答：Good morning （afternoon, evening）, sir （madam）早上（下午、晚上）好，先生（夫人）。How do you do?您好！（初次见面）How are you?您好吗？Glad to meet you.很高兴见到您。Fine, Thanks. And you?很好，谢谢。您好吗？Welcome to our hotel （restaurant, shop）.5.欢迎到我们宾馆（餐工、商店）来。Wish you a most pleasant stay in our hotel.I hope you are enjoyin希望您在

2、我们宾馆过得愿您在我们宾馆过得愉快。I hope you will enjoy your stay with us.g your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）Have a good time!祝您过得愉快！电话用语：*Hotel, front desk. Can I help you?*饭店，前厅。您找谁？Sorry, I vdialed the wrong number.对不起，我拨错号了。May I

3、speak to your front office manager?能和你们前台经理说话吗？Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？Pardon.I beg your pardon.对不起，请再说一遍，好吗？对不起，请再说一遍，好吗?祝贺语：Congratulations!祝贺您！Happy birthday!生日快乐！Happy New Year!新年快乐！Merry Christmas!圣诞快乐！Have a nice holiday!假日快乐！Wish yo

4、u every success!祝您成功！答谢和答应语：Thank you (very much).谢谢您(非常感谢)。Thank you for your advice (information, help)感谢您的忠告(信息、帮助)。It very kind of you.谢谢，您真客气。23. You are welcome.Not at all.Don tmention it.不用谢。不用谢。不用谢It m y pleasure. (With pleasure.) (My pleasure.)非常高兴为您服务。I am at your service.乐意为您效劳。Thank you

5、for staying in our hotel.感谢您在我们晅店下榻。I nsorry.I nsorry. It msy fault.很抱歉。很抱歉。那是我的过错。Sorry to have kept you waiting.对不起，让您久等了。Sorry to interrupt you.对不起，打扰您了。I apologize for this 我为此道歉。Let forget it.算了吧。I nsorry about this.对此表示抱歉。That all right.没关系。征询语：Is there anythi有什么能为您效劳May I help you?What can I

6、do for you?ng I can do for you?我能帮您什么吗？我能为您干点什么？的吗？Yes, please.Just a moment, please.好的。请稍等一下。May I use your phone?我能借用您的电话吗？Certainly.Yes, of course.当然可以。当然可以。指路用语Go upstairs/downstairs.上楼/下楼。It on the second (third) floor .在二(三)楼。Where is the washroom (restroom, elevator)?请问盥洗室(休息室、电梯)在哪儿？This way

7、 ,please.请这边走Turn left /right.往左转/右转。It in the lobby near the main entrance.在大厅靠近大门。It in the basement at the end of the corridor.在地下室走廊尽头。提醒用语：Mind (Watch) your step.请走好。Please be careful.请当心。Please don teave anything behind.请别遗忘您的东西。Don tworry.别担心。Take it easy.放心好了。Please don smoke here.请不要在这边抽烟。告

8、别语:Goodbye. See you late.再见。 待会见。Good night.晚安。See you tomorrow.明天见。Goodbye and thank you for coming.再见，谢谢您的光临。Goodbye and hope to see you again.再见，希望再见到您。Have a nice trip!一路平安！Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！其它：Have you a reservation?您有预定吗？May I know your name and room number?您能告

9、诉我您的名字与房间号吗？Here is your room key.给您房间钥匙。Please pay at the cashier desk over there.请去那边帐台付款。Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？What kind of rooms would you like?您需要什么样的房间？Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。Sit down, please. Here is the menu.请坐，给您

10、菜单，先生。May I take your order, sir?您要点菜吗？What would you like to have, coffee or tea?您要喝咖啡还是茶?Would you like to have any wine with you dinner?您用餐时要喝点迺吗？Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast. 11:30a.m.to1:30p.m.for lunch. 6:30p.m.to 8:30p.m.for dinner.早餐7点到9点。午餐11点半到1点半。晚餐6点半到8点半。

11、Here is the bill. Please sign it.这是您的帐单，请签字。征求意见用语：How do you like Chinese food?您喜欢中国菜吗？What do you think of our service?您对我们的服务有什么意见?Thank you for your comments （compliment, suggestions）.谢谢您给我们提的意见（赞扬、建议）。I nafraid it against the hotel regulations.这是违反饭店规章制度的。In our hotel we don accept tips.我们饭店是不收

12、小费的。It our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。Thank you all the same.然而，还是要谢谢您。I nafraid you lhave to pay for the damage.您必须赔偿。Thank you for telling us about it.谢谢您告诉我们I llook into the mater right away.我马上去处理这件事情。I assure you it wont happen again.我保证此类事情不会再发生。Please don tworry, sir (m

13、adam).先生(夫人)，请不必担心。I lsend someone up to your room right away.我马上派人到你的房间去。I can guarantee anything, but I ltry my best.我不能保证，但我会尽力而为。You may pay in cash or with credit card.您可以付现金也可以用信用卡。常用的单词Wardrobe衣橱Shoes shine鞋油Cloth Brush衣刷Adjust handler调节器Stirrer搅拌棒Ventilator通风口Key insert钥匙缝Outlet电源插座Closet壁橱T

14、ransformer变压器Switch开关Adaptor插座Ceiling天花板Ice bucket冰桶Ice holder冰夹Message pad留言本Sewing kit针线包Stool凳子Blind百叶窗Lamp shade灯罩Waste bin垃圾桶Scissors剪刀Balcony阳台Slipper拖鞋Shoes horn鞋拔Hanger衣架Pajama睡衣Hair drier吹风机Scent, Perfume香水Shaver, Razor剃须刀，剃刀剃刀Cotton Swob棉花棒Bath foam沐浴液Facial tissue面巾纸Napkin餐巾纸Scale秤Blade刀片

15、Detergent洗衣粉Lotion润肤露Faush水箱Plug橡皮塞Spray喷头Faucet tap水龙头Shower cap浴帽Sponger海绵Basin面盆Nail cut指甲钳Nail trimmer锤刀Bulb灯泡Toothbrush牙刷Toothpaste牙膏Sanitary卫生袋Retractable cloth line晾衣线Fragile易碎品Iron press熨烫Catholic天主教（徐汇）Mosque清真寺Badminton羽毛球Acrobatics杂技Tunnel隧道Gym, Health club, Fitness Centre 健身房Fly pass立交桥S

16、mall dumpling小笼包Sewer下水道Towel rail毛巾架Floor towel脚巾Body towel浴巾Soap dish垫巾Bath tub住Monitor蒸储水Mineral water目表Christian church教堂(大教堂)Correction fluid操皂缸浴缸监控器矿泉水基督教堂（衡山路）修正液Bath matChoke堵Distilled waterTariff价CathedralGymnastics 体电子数据 处理 E D P = Electronic Data ProcessingFreeway, expressway, fast way 高速公路Toilet bowl马桶Fire dr川消防自动扶梯Revolving door旋转门电梯Porch雨蓬大理石Smoke detector烟雾报警器漏水Power failure停电小卖部（杂货店）Parking停车场帽间Bad side table床头柜床头板Bad cover床罩枕头（套）Blanket羊毛毯EscalatorElevatorMarble floorLeakingDrugstoreCloakroom衣Head boardPillow (case)Mattress床Foundat