供应商现场考察表

1、有限公司Supplieron-siteauditreport*有限公司Supplieron-siteauditreport*1*供应商名称(SupplierName):供应商主要联系方式(Maincontactinformationofthesupplier)电话(Phone):传真(Fax):地址(Address):产品描述(DescriptionofProduct,Commodity):审核日期(Dateofaudit):审核期间供应商联系人信息(Suppliercontactinformationduringaudit)联系人(Contact):职务(Title)：联系人(Contact

2、):职务(Title)：联系人(Contact):职务(Title)：审核小组(姓名及职务)(AuditTeam(Name&Dept)姓名(Name):部门(Department):姓名(Name):部门(Department):姓名(Name):部门(Department):审核注意点(AuditNotes)不是所有问题都需填写，考核人员要将考核要素归类并记下其状态(Allquestionsdonothavetobecompleted,theauditorwillranktheelementanddescribethecondition.)NA=回顾质量体系后该项元素不适用(NA=Notan

3、ApplicableelementfortheQualitySystemafterreview.)所有将要被审核的供应商都应被通知(在审核前必须将该调查表传真或发邮件给供应商)(Thesuppliermustbenotifiedbeforetheonsiteaudit)对于严重不符合项，就算分数达到要求仍不能列为合格供应商，比如质量、技术、产能方面的要求等.(Formaterialnonconformity,e.g.quality,technicalandcapacityrequirements,etc,anyareafailingtomeettheminimumrequirementscan

4、disqualifythesupplier.)本次供应商审核类型(TypeofthisSurvey):*新增供应商(NewSupplier)*供应商产品增加(Extensionofproductrange)*其他，包括供应商开发&供应商定期审核(0thers,includingsupplierdevelopment&Regularaudit)审核得分AuditScore:0-5960-7575-100不满意基本达标满意UnsatisfiedReachbasicrequirementSatisfied经过审核，供应商可评定为(Afteraudit,thesupplierisratedas)(Au

5、ditScore:75-100):可以批准成为供应商Canbeapporvedsupplier(AuditScore:60-75):可以批准为供应商，但对不合格项仍需要改进Reachthebasicauditrequiremnet,canbeapprovedsupplierbutstillneedimprovement(AuditScore:0-59):不满意，该供应商缺乏基本的生产条件和必须的产品质量保证过程。Unsatisfied,thissuppliercantreachthebasicrequirementsofthemanufacturingandqualityprocesses备注

6、:如果在质量控制或是产能等核心问题有不合格的,即使总分再高都不能成为合格供应商Ifthereissomekeyitemunsatified,suchasqualitycontrolorcapacity,evenifthetotalscoreis0K,thesupplierstillcantbeapprovedasaqualifiedsupplier.审核总结(AuditCommentsSummary:Supplieron-siteaudit供应商现场审核Thesiteauditgivesthepurchasingorganizationafirst-handlookatthesuppliero

7、rganizationsfacilitiesandwillanswerforthepurchaserthemajorityofquestionsabouttheleveloftechnologyatthefacility,theeducationandtrainingofthestaff,theemployeesattitudestowardstheirwork,andtheoveralleffectivenessofthesupplier.Thevisitalsofacilitatescontinuingrelationshipandthejointdevelopmentofsuggesti

8、onsforprocessandqualityimprovements.Thepurchaserisconcernedwhetherthesupplierhasthecapabilitiestoproducequalityproductsontimeandtheflexibilitytomeetfuturerequirements.Approvedsuppliersshouldbevisitedatintervalscommensuratewiththeirperformance.Asuperiorsupplierwillnotbevisitedasoftenasonethatfrequent

9、lyshipslateandexperiencesqualityproblems.通过现场考察，头方可以亲眼看到供方设施情况.冋时还回答了关于供方在技术水平方面的绝大多数问题，以及员工的教育、培训，和对工作的态度等.还可以了解到供方的总体有效性.通过拜访，为持续的关系和共冋实施流程和质量改进提供了便利.需方关心的是供方是否有按时提供高质量产品的能力，以及是否有足够的弹性满足未来的需求.对供方的拜访应与其绩效挂钩.绩效超好的供应商和经常延期交货并有质量问题的供应商相比，后者应该更加频繁.Therearethreesegmentsintotal:Manufacturing-specific,Ser

10、vice-specific,andcommonattributes.按照供应商的服务类型总共分为二大部分：制造业考察项，服务业考察项，和共同考察项Category类别Details明细Fullscore满分Actualscore实际得分Comments评价Manufacturing-specificattributes制造业考察项AFacilities设施50Ageandconditionofequipment备陈旧程度Cleannessoffacility设施和场所的清洁程度Layoutoffacility布局的合理性Facilitycapacity设备产能Currentlevelofact

11、ivity目前的活动水平BProcess&materialflow流程/物流100.0Efficientprocess&materialflowsarerequiredtokeepasuppliercompetitive.咼效的流程和物流可以使供应商更有竞争力Whataretheinventoryandbill-of-materialaccuracies?库存和材料清单的准确性如何？Areallincomingandoutgoingshipmentsqualityrecordsavailable?进货和出货是否都及时进行记录？Areallmaterialsproperlylabelled?所有

12、的材料都有标识？Isfirst-in-first-outprincipleobserved?出货遵循了先进先出的原则了吗？Aregoodsthatrequirespecialstorageconditionsandhazardousmaterialsstoredinsegregatedareas?对存放有特殊要求的物品和危险品是否单独存放？Areobsoletematerialsclearedoutofwarehouseintime?过期不能使用的材料是否及时清除出库？Onelineitemshouldhaveonlyonecorrespondingmaterialmaster.同材料是否只对

13、应于个材料编码？WhatkindofMRP/ERPsystemaretheyusingtomanagematerialplanningandproductionscheduling?使用了什么样的ERP/MRP系统来做物料计划和生产排程？Amountofmaterialinprocess流转中的物料数量CProcesscontro过程控制150.0Suppliersqualitycontrolprocedures(incoming,in-process,andoutgoing)供应商的质量控制程序(原材料进货，在制品，成品发运)Workinstructionsfortheprocedures这

14、些程序对应的作业指导书Aretechnologicalflowchartcloselyfollowedinpractice?实际操作是否与工艺流程图致？Areallproceduresandworkinstructionsoflatestversionandcontrolled?程序和作业指导书是否都是最新版本并受控？Areallinspectionrecordsarchivedandtraceable?所有的检验记录都存档并可以追溯吗？Howdoestheproceduredefinethehandlingofnon-conformitiesduringworkinprocess?程序是如何

15、规定对生产过程中出现的不合格品的？Howtoidentifydisqualifiedgoodsfromthequalifiedgoodsthroughoutthewholeprocess(rawmaterial,work-in-process,andfinishedgoods),intermsofsegregationandlabelling?在整个过程中，如何识别合格产品和不合格产品(原材料，在制品，成品)，包括隔离和标识？Canitquicklydeterminethestatusandlocationoforders?能够快速辨另U订单的状态和位置吗？Whatcriteriaareuse

16、dtoestablishtheorderspriority?如何决定订单的优先级别？Whattypeofqualitydetectionandcorrectionsystemsareinplace?OneexampleisSPCandsixsigma(Cpk)processbounds.建立了什么样的质量检测和纠正系统？比如统计过程控制和六西格玛过程界限。DoestheorganizationemploySPCroutinelyatallprocesses?在所有过程里都一直使用了统计过程控制技术吗？有限公司Supplieron-siteauditreport有限公司Supplieron-si

17、teauditreport*4*有限公司Supplieron-siteauditreport*Aretherevisualevideneeofcontrolchartsatindividualworkstationsindicatingthatchecksarebeingmadeduringproduction?在每个工作台都有可视化的控制图，表明在生产过程中正进行检查？Productivity生产率50Improvedproductivitycanbeachievedinthreeways:improvedefficiency(sameoutputwithlessinput),improve

18、deffectiveness(greateroutputwithsameinput),andimprovedproficiency(greateroutputwithlessinput)效率可以通过三中种手段获得：效率改进(输出相同但是输入减少)，有效性改进(输入相同但是输出增加)，以及熟练程度改进(输入减少同时输出增加)Isitoperatingefficiently?组织是在咼效运营吗？Technicalcpabilities技术能力50R&D研发Engineeringcapabilities设计能力DTechnology技术100Howcurrentisthesuppliersproce

19、sstechnology?供方的过程技术现代化程度如何？Howisinformationtechnologyused?如何使用信息技术的？Doesthesupplierhavee-commercecapabilities?具有电子商务能力吗？Whatistheleveloftechnologyusedinproduct/servicedevelopmentanddesign?在产品/服务开发和设计方面的技术水平如何？Doesthesupplierhaveatechnologyplan?供方有技术计划吗？Purchasing采购50.0Howispurchasingorganized?采购的组织

20、架构如何？Whatistheorganizationscreditratingwithitssuppliers?在供应商眼中的信用评价如何？Isaqualifiedvendorlistreadilyavailable?是否建立了合格供方名单？Isthereadocumentedprocesstoselectsuppliers,evaluateperformance,andterminaterelationship?是否建立了文件化的流程来选择供应商，评估绩效,甚至终止双方的合作关系？Whatistheperformancelevelofthesuppliersingeneral?供方供应商的总

21、体绩效水平如何？Howdoestheorganizationcommunicatesupplierperformancetosupplierstoimprovecontinuously?供方如何与其供应商沟通绩效以持续改进？Quality质量150.0Onedesirableaspecttoanalyzingasuppliersqualitycapabilityistheprocesscapabilityindicesfortheprocessusedtoproducetheproducts.Testingtheproductbeforeusecanbeusefulbutisnoguarant

22、eeofthequalityoftheproductwhendeliveredtopurchasingorganization.Thesuppliersqualitycontroldepartmantsshouldbefocusedonpreventionactivitiessuchasprocessimprovement,processcontrol,andeducationasopposedtosimplymeasuringthenumberofdefects.比较理想的分析供应商质量能力的方法是其生产过程能力指数。在使用前进行检测虽然有用但不代表产品送到需方工厂质量就定有保障。供方的质量

23、部门应致力于预防性措施如过程改进，过程控制和教育而不只是简单地测量缺陷的数量。OneindicatoristheexistenceofTQMprogram.TQMisaphilosophythatpromotesanever-endingquestonthepartofallemployeestomeetorexceedcustomerexpectationsbyimprovingprocessesandquality.FourkeyindicatorshighlighttheTQMphilosophy:theleveloftopmanagementcommitmentthrupolicies

24、andactions;theemphasisoneducatingandtrainingallemployees;theevidenceofstatisticalmethodstoensuregoodquality;theseekingandusingofcustomerfeedbacktoimproveoperationsandprocesses.全面质量管理体系是质量管理的证明。全面质量管理通过全员参与，不断地改进流程和质量从而达到或超过客户预期并永无休止。全面质量管理的哲学包含四个重要方面：管理层通过方针和行动来推动；强调教育和培训所有员工；使用统计方法来保证质量的证据；寻求客户反馈不断

25、改进运作和流程。EIncominginspection进货检验Isthereadocumentedprocessforincominginspection?是否建立了文件化的进货检验程序？Areworkinstructionsreadilyavailableforincominginspection?进货检验是否有作业指导书？Areinspectorsqualifiedtoperformtheincominginspections?检验人员是否具备相应资质以实施检验？Howdoestheproceduredefinethehandlingofdisqualifiedmaterials?程序对不

26、合格材料如何规定的？Acceptance/rejectionhistoryshouldbereadilyavailableandreviewed,alongwithtraceablerecords.验收/退货记录应随时可以获得，并可以追溯相关记录。Whatdotherecordsindicateaboutthesuppliersperformance?记录表明供应商的绩效如何？FTestingcapabilityy测试能力Whatabilitiesdoestheorganizationhavetodetectcorrectandincorrectworkbyboththeworkersande

27、quipment?供应商在人和设备方面检测出正确和错误工作的能力如何？Aretestingmethods,procedures,andinstrumentssameasthoseusedbyPurchasersincomingqualitycontroldepartmenttoensurecompatibility?使用的测试方法，程序，和仪器是否与需方的进货检验部门使用的相同以保证一致性？esAreallgaugesandtestingdevicesreviewedtoensurecalibrationdatesarecurrent?所有的仪表、量具和测试仪器经过审核且校准日期没有过期？Is

28、calibrationrecordarchived?有相应的校准记录？Areallgaugesandtestingdeviceslabelled?所有的仪表、量具和测试仪器是否都有标识？Arealltheoperatorstrainedtousethegaugesandtestingdevices?操作这些仪表、量具和测试仪器的人员是否经过培训？GEquipmentcapability设备能力Istheequipmentcapableoffulfillingtestingrequirements?是否有足够的设备检测能力？Reviewthemaintenancehistoryofkeyelem

29、entsintheprocessforfrequencyofbreakdownsandpreventivemaintenanceactivity.审核设备维护记录以察看停机频率，以及预防性维护活动Preseneeofprocesscontrolcharts过程控制图表Training培训50TomeasureworkerscapabilityusethenumberofhoursofSQC/TQMtraining,workercertifications,theuseofprocesscontrolchartsbyequipmentoperators,etc.improvement.衡量工人的

30、能力可用参力口SQC/TQM培训的小时数，工人获得的证书，设备操作人员使用过程控制图的能力等.Service-specificattributes服务类供应商考察项Manufacturingindustryisservice.Thingstolookforinaserviceprovidermayalsoappliestoamanufacturingscenario.制造业就是服务业。适用于服务业的考察项可能冋样适用于制造业。Thethingstolookforinaserviceproviderincludeexistingprocesses,pastperformance,employee

31、training,qualitymeasurements,andcontinuousimprovementactivity.对于服务供应商，着重考察现有流程，过去的绩效，员工的培训，质量测量，和持续改进活动等。HInternaloperations内部运作250.0Dotheyhaveaqualityfunction?有没有质量部门？Whatistheextentofqualitycommitment?组织的质量承诺水平如何？Arethereidentifiedqualitycontrolpointsinallprocesses?在流程各阶段都有可确定的质量控制点吗？Areemployeesa

32、talllevelsabletorelatethetaskstheyperformtomeetingcustomerneeds?各线员工能够把他们要完成的任务跟满足客户需求关联起来吗？Verifythatthesuppliersprocessesaredocumented.Aretherechecksheetsandothertoolsinusetoensuretherepeatabilityoftheservice?核实供应商的流程都有记录。是否使用检杳表和其他工具来保证服务的可重复性？Servicecapabilityisassessedbyprocessdocumentation,ide

33、ntifiedqualitycontrolpointsintheprocess,andtheabilitytocollectdatatosupportqualitymeasures服务能力主要表现为过程记录，确认的质量控制点，和收集数据以支持质量测量的能力。Whatsupportisavailablefromcustomerservice?能提供什么样的客户服务？IContinuingrocessimprovement持续改进100Aretherespecificresultsattributabletothequalityimprovementprocess?有没有通过质量改进流程显现效果的

34、方面？Aretheredocumentedimprovementsinmethodsandprocesses?在方法上和流程上有没有改进的记录？Arefutureimprovementsdocumentedandmethodsestablishedtoensureimprovementswillbeimplemented?将来的改进措施是否已经记载且方法已经建立，以确保改进得以实施？JPerformancemeasurementandtracking绩效评估和跟踪100Candatabecollectedtosupportmeasuressuchason-timedelivery,shippi

35、ngdiscrepancies,invoiceaccuracy,andlineitemfillrates?数据收集是否方便，以考核及时交货率，发货准确率，开票正确率，每个品种的供给水平？Areperformaneeindicatorsestablishedforallpartneringagreements?所有的合约都建立了绩效考核指标了吗？KProblemsolvingcapability解决问题的能力150.0Isthereapreventiveactionorientationratherthanareactiveresponsetoproblems?是否建立了预防机制而不是出现问题以

36、后才应对？Isproblemsolvingperformedinatimelyandconclusivemanner?问题的解决是否及时并且彻底？Areemployeesatalllevelsinvolvedinidentifyingandsolvingproblems?各线员工都参与了发现问题并解决问题了吗？Employeeparticipationndinvolvement员工的参与50Isthereactiveparticipationandinvolvementbyallemployeesinthequalityprocess?在质量过程中所有员工都积极参与了吗？Areemployee

37、sempoweredtotakeaction?员工得到授权必要时可以采取行动吗？LProceduredevelopment程序开发50Arewrittenproceduresestablishedforallprocesses?所有流程都以书面的形式写下来了吗？Areproceduresconsistentlyfollowed?是否切实按照程序执行的？Training培训50Isacontinuousqualitytrainingprograminplaceandoperational?是否建立了持续的质量培训计划并有效运行？Indicatorsmayincludeimplementation

38、ofemployeetrainingprogramsandemployeeinvolvementinqualityimprovement.可观察员工培训计戈U的实施情况,和员工在质量改进方面的参与程度Commonattributes共同考察项MHousekeeping现场管理50Housekeepingisanindicatorofdisciplineandprideintheworkplace.Housekeepingaffectsqualityandefficiency.Thebestwaytocomparehousekeepingistolookattwosuppliersmakingt

39、hesameproduct.Therearetimeswhenanormallywell-keptorganizationwillbeunorganizedduetoasurgeinbusinessorrushorder.现场管理的好坏是工作场所纪律和自豪感的晴雨表，并影响质量和效率.比较现场管理的最佳方法是比较两家同类供应商.通常管理得很好的组织也有可能因为订单突然大幅增长或因紧急订单而出现混乱Poor差Average一般Good好Excellent非常好Employeeorale员工士气50Moralehasagreatimpactonquality,timeliness,andeffic

40、iencyofanyoperationtisalsoreflectedintheemployeeswillingnesstoputinextraefforttoserveacustomer.Changeoftopmanagementmayhaveeffectonsuppliersemployees.对任何一个组织来说，士气对质量，准时性，效率都有很大的影响。它也直接关系到员工是否愿意花额外的努力去为客户服务。管理层的变更可能也会对员工士气有影响。Poor差Average一般Good好Excellent非常咼NManagementCommitment管理层承诺50.0Issuppliersmanagementinterestedinthepurchaersbusiness?供方的管理层对需方的业务感兴趣吗？Whatistopmanagementsinvolvementinoperations?管理层对运营的参与程度如何？