海外KD工厂索赔业务培训教程

1、海外KD工厂索赔业务培训教程目录/Contents海外工厂索赔业务简介 Brief introduction on Claim Business in Overseas KD Plants 二.KD质量信息流程的操作 Operation of KD quality information flow三. Making out the claim form of on-site confirmation海外KD工厂索赔业务的介绍Brief introduction on Claim Business in Overseas KD Plants 1、索赔业务术语 The terms related

2、to KD parts claim 物料索赔：指甲方按销售合同规定所提供的KD产品，在运抵乙方指定的地点后，在开箱验货、生产组装及调试过程中，因甲方原因，出现漏发或错发的物料损坏或报废、KD物料功能不全或功能丧失等质量事件，乙方因维护生产需要而向甲方提出补偿物料损失的索赔要求，甲方根据协议规定，满足乙方索赔要求的过程。Parts claim : Parts claim refers to the process that after Party A has shipped the KD parts supplied by Party A as per the Sales Contract to

3、 the place designated by Party B, there are to be found, due to Party As reason, the issues such as parts being short-delivered or delivered wrong or quality issues such as parts being damaged or to be scraped, KD parts not functioning adequately or losing function in the process of unpacking to ins

4、pect, assembling and rectification, and then Party B lodges the claim against Party A for compensating the losses in materials so as to meet the needs of production and Party A honors the claim raised by Party B as per agreement .海外KD工厂索赔业务的介绍Brief introduction on Claim Business in Overseas KD Plant

5、s 1、索赔业务术语 The terms related to KD parts claim 修复索赔：指因甲方责任造成并经甲方确认可修复的物料，在KD工厂由乙方修复后，乙方向甲方提出修复费用的索赔要求。Rework claim: Rework claim refers to the claim raised by Party B for compensating the rework cost after the KD parts, whose quality problems are ascribed to Party A but are confirmed to be reworkabl

6、e by Party A(Claims on the painting problems are limited to the damages caused during the process of transportation and packaging ), are reworked by Party B in the KD Assembly Plant.订单号：一般指甲乙双方签署KD套件销售合同时的流水号，一般为6位阿拉伯数字。Order No.: Order No. refers to the serial number of the sales contract signed by

7、 both Party A and Party B on KD parts. The serial number usually consists of 6 Arabic numerals.海外KD工厂索赔业务的介绍Brief introduction on Claim Business in Overseas KD Plants 1、索赔业务术语 The terms related to KD parts claim 错漏发问题：指因甲方原因，送至乙方的KD物料，与BOM表或装箱单对比，存在品类不一致，或者数量上出现差异的情况。Parts being short-delivered or d

8、elivered wrong: Parts being short-delivered or delivered wrong refers to the cases that due to the reason of Party A, there is inconformity in category or discrepancy in quantity of the KD parts delivered to Party B when compared with the BOM （bill of material） or packing list.质量问题：指因甲方原因，送至乙方的KD物料因

9、外观、尺寸、功能等无法满足生产、调试及整车出厂检验要求的情况。Quality Problem: Quality Problem refers to the cases that due to Party As reason, the appearance, dimension and function of the KD parts delivered to Party B can not meet the requirements for production, rectification and delivery inspection of complete vehicles. 海外KD工

10、厂索赔业务的介绍Brief introduction on Claim Business in Overseas KD Plants 1、索赔业务术语 The terms related to KD parts claim 甲方代表：指甲方或甲方关联公司派驻乙方工厂人员，负责开箱验货、生产质量支持及索赔服务工作。 The Representative of Party A: The Representative of Party A refers to the person who is sent by Party A or associate companies of Party A and

11、 stationed at the plant of Party B and who is authorized to take charge of the matters such as unpacking to inspect, providing support concerning production, quality and service work for claim.乙方代表：乙方负责开箱验货及KD工厂生产、技术及质量支持的人员。 The Representative of Party B: The Representative of Party B refers to the

12、 person who is from Party B and takes charge of unpacking to inspect as well as providing support in aspects of production, technology and quality in KD Assembly Plant.海外KD工厂索赔业务的介绍Brief introduction on Claim Business in Overseas KD Plants 2、非索赔范围 Scope of items that cannot be claimed1.乙方未事先书面通知甲方或未

13、经甲方事先书面许可，自行开箱验货认定为错漏发、外观破损的物料； Parts deemed to be short-delivered or delivered wrong or to be damaged on the surface when Party B by itself unpacks container to inspect without prior written notice to Party A or without prior written permission of Party A;2.未按甲方生产工艺、技术要求组装生产造成的损失； The losses result

14、ed from failing to follow the requirements of the production process and technology stipulated by Party A in assembling and production;3.在组装生产过程中，车身及钣金件出现的质量问题；不合理的存储方式或没有遵守甲方特别提示的存储要求，造成物料损坏，丢失，如：未采取遮挡措施，长期露天放置，造成KD件出现斑点、锈蚀、氧化、装饰件外表面与硬物直接接触等； Parts damaged or lost due to unreasonable storage mode o

15、r being unable to follow the requirements for storage raised specifically by Party A. For example, parts are put in the open for long time and no measures is taken to shield them, leading to the stained spots, rust and oxidation appearing on the surface of the KD parts, and the surface of the trim p

16、arts touches the hard objects directly and so on；海外KD工厂索赔业务的介绍Brief introduction on Claim Business in Overseas KD Plants 2、非索赔范围 Scope of items that cannot be claimed4.库存超6个月，未采取先进先出组装生产而发现的质量问题及错漏发问题； Quality problems and issues of parts being short-delivered or delivered wrong found when the parts

17、 have been stored for over 6 months and FIFO (first in, first out ) is not adopted in assembling;5.同一个订单下的质量信息反馈单，提交之后的三个月内，如不再出现相同订单下的质量信息反馈单，则该订单对应的索赔权限将关闭，即甲方不接受涉及该订单的质量信息反馈和索赔单。 Within three months after “Parts Quality Problem Feedback Form” under one order No. is submitted, if no other “Parts Q

18、uality Problem Feedback Form” under the same order No. is submitted, the corresponding right to claim on the parts of the order shall be forfeited, i.e. the “Parts Quality Problem Feedback Form” and the “Claim Form for KD Parts” in connection with the order will not be accepted by Party A.海外KD工厂索赔业务

19、的介绍Brief introduction on Claim Business in Overseas KD Plants 3、索赔业务流程 The flow of claim business目录/Contents海外工厂索赔业务简介 Brief introduction on Claim Business in Overseas KD Plants 二.KD质量信息流程的操作 Operation of KD quality information flow三.现场索赔确认单的制作 Making out the claim form of on-site confirmation打开进入CP

20、C界面 Open and enter into the interface of CPC协同管理Collaborative management 美嘉峰办公 Mejiafeng official businessKD部 KD Dept.KD质量信息反馈处理流程 KD parts quality information feedback handling flow KD质量信息处理流程的操作 Operation of KD quality information flow1、质量信息反馈流程的启动 Start the quality information feedback flowKD质量信息

21、处理流程的操作 Operation of KD quality information flowKD产品质量信息反馈表 KD Parts Quality Problem Feedback Form质量问题分析8D报告 8D Report of Quality Analysis2、质量信息反馈表单的构成 The constitution of KD Parts Quality Problem Feedback Form对于质量信息反馈单，按问题发生的时间、车型、地点、涉及的物料的不同，分别填写，一个问题填写一份表单，除填写文字信息外，还应提供数字化方式的图片或视频信息。The “KD Parts

22、 Quality Problem Feedback Form” shall be filled out in terms of the problem occurring time, vehicle type, occurring place and the parts involved respectively, and for each problem, a form is filled out. In addition to the text information, digital information such as pictures or video information sh

23、all also be provided.二、KD质量信息处理流程的操作 Operation of KD quality information flow3、质量信息反馈表单的填写 Filling in the “KD Parts Quality Problem Feedback Form”按问题物料所在的批次如实填写订单信息。Fill in the order information truthfully based on the batch of problematic parts订单号以美嘉峰公司销售管理部提供的贸易合同号进行填写(6位)，如：130101，不允许另加编号，数字输入时必须

24、为半角。Order Number box shall be filled in with the contract No. given by Sales Management Dept . Of Geely International Corporation (6 digital), such as 130101. Adding Number is not allowed. The digitals shall be input in half width .订单信息栏到货数量填写以该订单要求到货的台套数量进行填写，数字输入时必须为半角。Arrival Quantity box shall b

25、e filled in with the quantity of sets required by the order, and the digitals shall be input in half width. 二、KD质量信息处理流程的操作 Operation of KD quality information flow3、质量信息反馈表单的填写 Filling in the “KD Parts Quality Problem Feedback Form”物料信息栏物料编码和供应商代码填写必须准确，数字与字母输入时必须为半角。Part No. and supplier code shal

26、l be filled in correctly and digital and letter shal l be input in half width.重要度主要以是否影响海外工厂生产为主要依据，需要紧急补发的物料重要度必须为A类。Importance box shall be filled in based on whether production in overseas plants is affected and the parts needed to deliver urgently is classified as A class.问题件数量应为实际发生的问题数，只填写半角的数

27、字。The problematic parts quantity should be quantity of problems actually happened, and the box should be filled in half width digital.按供货装态进行填写，索赔件订单填写“一般散件”。Fill it as per the supply status. If it is from the order for claimed parts, it should be “general KD parts”按要求添加索赔单，照片粘贴至word中，文件名称为索赔单号。Add

28、claim form as per the requirement, and the photo is post to WORD text with the claim form No as the name of the document.二、KD质量信息处理流程的操作 Operation of KD quality information flow3、质量信息反馈表单的填写 Filling in the “KD Parts Quality Problem Feedback Form”问题信息栏对物料的问题点进行描述，以便国内进行分析改进。Describe the problem of th

29、e part so as to help domestic plant analyze and improve the part. 按附件模版要求制作照片附件，必要时可添加视频。Make photo attachment as per the template in attachment , and add video document if necessary .整改意见：如：“由包装公司整改，并于*天内完成”等意见。Modification opinion: For example “modified by packaging company, and finished within .d

30、ays”指定问题整改责任人，本栏在流程中选择后自动导入。Designate the responsible personnel for the modification, and in the box the name is introduced after making selection.根据车型产地填写。 Fill according to vehicle type and production place 针对“基本信息栏”及“问题信息”内容进行审核，并可给出处理意见。 Check the contents in “ basic information box “and” proble

31、m information box” and write out handling opinion.审核判定栏KD质量信息处理流程的操作 Operation of KD quality information flow3、质量信息反馈表单的填写 Filling in the “KD Parts Quality Problem Feedback Form”可根据驻厂代表原因分析论证后填写。Fill in after making reason analysis and demonstration by representative stationed in overseas plant 基本信息

32、，由系统带出。Basic information is given by system. 项目整改成员姓名、职位、联系方式。Names, title and contact way of the modification project members 可根据驻厂代表反馈的问题描述进行分析论证后填写。Fill in after making analysis and demonstration based on problem description fed back by representative stationed in overseas plant 可根据驻厂代表判定分析论证后填写，

33、给出相应措施。Fill in after making judgment analysis and demonstration by representative stationed in overseas plant and point out corresponding measures.二、KD质量信息处理流程的操作Operation of KD quality information flow3、质量信息反馈表单的填写 Filling in the “KD Parts Quality Problem Feedback Form”预防类似问题发生的措施，如设计变更或BOM更新等。The

34、measures to prevent the similar problems from happening such as design EC or BOM updating.有整改计划实施和完成时间、责任人等。There should be modification plan implementation and finish time, responsible personnel.整改过程、进度阶段或完成情况描述。Modification process, progress stage or situation of completion二、KD质量信息处理流程的操作Operation

35、 of KD quality information flow3、质量信息反馈表单的填写 Filling in the “KD Parts Quality Problem Feedback Form”海外驻厂人员对整改后效果进行验证。Persons stationed in overseas plant shall validate the effect of modification由项目整改负责人填写。The responsible person for the modification project shall fill here.基地及美嘉峰相关人员对完成的8D报告内容进行审核。Th

36、e relevant personnel from manufacturing plants and Geely International Corporation shall examine and approve the contents of 8D.二、KD质量信息处理流程的操作 Operation of KD quality information flow3、质量信息反馈表单的填写 Filling in the “KD Parts Quality Problem Feedback Form”二、KD质量信息处理流程的操作 Operation of KD quality informa

37、tion flow4、质量信息反馈表单的提交 Submitting the “KD Parts Quality Problem Feedback Form” 在主题栏中按要求填写主题，格式：“订单号-车型-物料名称”，点击提交按钮即可。In the subject box, the subject is filled in the format “order No-vehicle type-part name.” and then click the button “submission” .二、KD质量信息处理流程的操作 Operation of KD quality information

38、 flow5、描述附件的制作 Making out the describing attachments 描述附件内容一般以照片形式为主，文件名称格式为“订单号-车型-物料名称”，Word模版或Excel模板皆可。 The contents of describing attachments shall generally take photos as the maim form, and the format of the documents is in the form “order No-vehicle type-part name.” 照片清晰、拍摄角度能准确显示故障现象，并圈出问题点

39、标注说明。 The photo shall be clear and the perspective of the photo can exactly show the failure and the problematic points shall be circled and marked to be given explanation.二、KD质量信息处理流程的操作 Operation of KD quality information flow5、描述附件的制作 Making out the describing attachments 产品质量问题附件照片必须有故障件整体照片、故障点

40、放大照片、永久性标识或二维条码（开箱或拆箱阶段发生的问题需提供包装箱/架整体照片和箱单照片）。For photos of quality problems, there must be the photo of whole failure part, amplified photo of failure point, and permanent label or two dimensional bar code(For problems found during unpacking or unboxing, it is needed to provide photo of whole pack

41、aging box/stillage and photo of packing list )错漏发问题附件照片必须有包装箱/架整体照片、箱单照片、错漏或破损零件照片(错发件将应发和实发零件进行对比拍照)。For problems found due to being short delivered or wrong delivered, it is needed to provide he photo of whole packaging box/stillage and photo of packing list, photo of parts being short delivered o

42、r wrong delivered or parts damaged (Wrong delivered parts shall be photographed together with correct parts in comparison )23转向器拉杆与轮毂周遍干涉部位二、KD质量信息处理流程的操作 Operation of KD quality information flow5、描述附件的制作 Making out the describing attachments 转向器左拉杆错装，向左转弯时拉杆与轮毂干涉部位Fouling location between the track rod of the steering box and the hubThe track rod LH of the steering box is fitted wrong and fouls the hub when vehicle turning left.24二、KD质量信息处理流程的操作