南开大学22年春学期《客房部运营与管理（一）（二）（EI双语）》在线作业平时作业

1、-本页为预览页PAGE14-本页为预览页-本页为预览页22春学期（高起本：1509、1603、1609、1703）客房部运营与管理（一）（二）（EI双语）在线作业-00002第1题. 木制地板使用地面抛光剂时,最好使用( ).选项A：水性抛光剂选项B：油性抛光剂选项C：水基性抛光剂选项D：溶剂性抛光剂参考答案：B第2题. Maximum quantity means ( )选项A：The greatest number of purchase units that should be in guest room at any given time.选项B：The greatest number

2、 of purchase units that should be in stock at any given time.选项C：The greatest number of purchase units that should be in guest room at a certain time.选项D：The greatest number of purchase units that should be in stock room at a certain time.参考答案：B第3题. Communication between housekeeping and engineering

3、 should be efficient so that most( )repairs can be handled while the room attendant is cleaning the guest room.选项A：Major选项B：Minor选项C：Important选项D：Efficient参考答案：B第4题. Front-of-the-house functional areas are those in witch employees have a great deal of guest contact, such as( )选项A：Accounting departme

4、nt选项B：Housekeeping department选项C：F&B department选项D：Human resources department参考答案：C第5题. 下列什么不属于客房部经理的直接职责( )选项A：内部预算选项B：制订客房部工作计划选项C：职业教育与培训选项D：处理投诉参考答案：D第6题. Performance standard means( )选项A：A required level of performance that establishes the quality of work can be done选项B：A required level of work

5、 that establishes the quantity of work can be done选项C：A requested level of performance that establishes the quality of work needs to be done选项D：A required level of performance that establishes the quality of work must be done参考答案：D第7题. 下列哪些地点客用印刷品在客房停留时间最短( )选项A：信纸与信封选项B：明信片选项C：电传电报单选项D：当日停水/停电单参考答案

6、：D第8题. Front-of-the-house functional areas are those in witch employees have a great deal of guest contact, such as ( )选项A：Accounting department选项B：Housekeeping department选项C：F&B department选项D：Human resources department参考答案：C第9题. “DND”是指( )房态选项A：请即打扫选项B：住客房选项C：请勿打扰选项D：重要客人参考答案：C第10题. The guest made

7、an acceptable accounting arrangement to settle his or her account but left without informing the front office department, is called ( )选项A：Skipper选项B：DNCO选项C：Due out选项D：Sleeper参考答案：B第11题. The guest made an acceptable accounting arrangement to settle his or her account but left without informing the

8、front office department, is called:选项A：Skipper选项B：DNCO选项C：Due out选项D：Sleeper参考答案：B第12题. 在擦拭和检查卫生间,卧室的设备用品的路线上,应采用( )客房清扫法进行。选项A：从上到下选项B：从里到外选项C：环形清理选项D：先卧室后卫生间参考答案：C第13题. 下列时间段要付员工薪水的是 ( )选项A：晨会选项B：上午休息选项C：下午总结会选项D：以上全包括参考答案：D第14题. 清洁大面积的地毯使用( )吸尘器最佳.选项A：吸力式选项B：直立式选项C：混合式选项D：都不是参考答案：B第15题. To establ

9、ish par levels for all types of uniforms, the executive housekeeper needs to know( )选项A：How many uniformed personnel work in each department选项B：How frequently uniforms need laundering选项C：How often uniforms need cleaning选项D：All of the above参考答案：D第16题. In housekeeping department, what types of keys do

10、 they commonly use ( )选项A：Emergency keys选项B：Master keys选项C：Storerooms keys选项D：Guest rooms key参考答案：A,B,C,D第17题. Recycled inventories are those items that have limited useful lives but that are used over and over again in housekeeping operations. ( )选项A：Linens选项B：Uniforms选项C：Guest loan items选项D：Keys参考

11、答案：A,B,C,D第18题. In housekeeping department, personal protective clothing includes.( )选项A：Gloves选项B：Face mask选项C：Goggles选项D：Dusters参考答案：A,B,C第19题. 多数客房部负责清洁的区域包括()选项A：客房选项B：走廊选项C：公共区域，如大堂和公共盥洗间选项D：游泳区与庭院区参考答案：A,B,C,D第20题. As a housekeeping room attendant, how do you make the room cleaning easier.( )选

12、项A：By checking equipment for faults before use选项B：By using the right cleaning equipment for each cleaning task选项C：By using equipment as it was intended to be used选项D：By following cleaning procedures参考答案：A,B,C,D第21题. What chemicals do you use for cleaning? ( )选项A：Detergent选项B：Abrasive cleaners选项C：Dis

13、infectants选项D：Sanitizers选项E：Solvents参考答案：A,B,C,D,E第22题. 酒店客房部安排2个客房服务员一起工作,这样做的优点包括哪些?选项A：提升员工人身安全度选项B：互相学习选项C：互相监督选项D：减少员工偷窃行为参考答案：A,B,C第23题. Some examples of guest supplies including ( )选项A：soap选项B：shampoo选项C：cotton buds选项D：sewing kit参考答案：A,B,C,D第24题. What equipment do you need to clean PAs. ( )选项

14、A：Vacuum cleaner选项B：Floor polisher选项C：Mop选项D：Broom选项E：Dust pan and brush参考答案：A,B,C,D,E第25题. 酒店公卫的日常保养工作包括()选项A：盆景的保养选项B：烟灰筒的保养选项C：壁画、壁灯灯罩及各种装饰物的保养选项D：客房地毯清洁与保养参考答案：A,B,C,D第26题. 饭店运营中非循环使用物品包括 ()选项A：清洁供应品选项B：宾客供应品（如浴皂）选项C：宾客便利用品选项D：吸尘器参考答案：A,B,C第27题. The par number for a non-recycled item is a range

15、between a minimum and maximum inventory quantity based on the ( )选项A：Usage rates选项B：Occupancy levels or average occupancy选项C：Frequency with which supplies are to be reordered选项D：lead time参考答案：A,B,C,D第28题. Brushing can remove ( )from fabrics. ( )选项A：Dust选项B：Particles选项C：Soil选项D：Water参考答案：A,B第29题. Whe

16、n we clean public areas,what equipment do you need.( )选项A：Vacuum cleaner选项B：Floor polisher选项C：Toilet cleaner选项D：Broom参考答案：A,B,D第30题. Linen including ( )选项A：Bed linen选项B：Bath linen选项C：Table linen选项D：Uniform参考答案：A,B,C第31题. Overstay means a hotel guest who remains in occupancy longer than originally pl

17、anned or committed.选项A：对选项B：错参考答案：B第32题. The operating budget outlines of the finical goals of hotel. The purpose of the operating budget is to relate operational costs to the years expected revenue.选项A：对选项B：错参考答案：A第33题. 并非所有的客房部使用的清洁剂对皮肤,脸,头部,手,呼吸道,鼻腔,眼睛,神经系统等都会有损害。选项A：对选项B：错参考答案：B第34题. Pull statio

18、ns are generally located in public areas such as lobbies and corridors and near guestrooms.选项A：对选项B：错参考答案：B第35题. 已清洁住客房的英文是Vacant dirty。选项A：对选项B：错参考答案：B第36题. During the washing process, bleach kills bacteria, whitens fabrics, and removes stains.选项A：对选项B：错参考答案：A第37题. Mid-Market hotels are a growing s

19、egment of the lodging industry. These hotels focus on tourists, business travelers on expense accounts or families taking advantage of special childrens rate.选项A：对选项B：错参考答案：B第38题. When a lost item is found, it must be brought straight way to the lost & found.选项A：对选项B：错参考答案：A第39题. Acid means cleaner

20、heavy duty cleaner, used on porcelain (e.g., toilets). Use with care.选项A：对选项B：错参考答案：A第40题. An acid detergent is used to remove certain stains such as lime build up in toilets. Acid detergents can be very harmful (they are corrosive) if used incorrectly.选项A：对选项B：错参考答案：A第41题. Cleaning schedule is not a list of cleaning tasks to be completed and frequency.选项A：对选项B：错参考答案：B第42题. 客房服务员做夜床服务的最