南开大学22年春学期《酒店业培训与人才发展（一）（二）（EI双语）》在线作业-00004

1、-本页为预览页PAGE14-本页为预览页-本页为预览页22春学期（高起本：1509、1603、1609、1703）酒店业培训与人才发展（一）（二）（EI双语）在线作业-00001第1题. 计算机辅助学习的优点是()选项A：帮助学员更容易地理清思路选项B：提供个性化数据反馈和需求和结果的评估信息选项C：提高员工学习积极性，帮组其学习和理解选项D：为学员探索、实验、交流和反思提供机会，特别是合作解决问题或交流练习参考答案：B第2题. 以下不属于观察法的特点的是选项A：需要配合其他调查工具使用选项B：是一种基本方法选项C：时间短选项D：需要对员工有所了解参考答案：C第3题. 以下哪一个选项不是对主管

2、培训进行评估的信息获取来源()。选项A：主管选项B：老板选项C：经理选项D：员工参考答案：B第4题. 以下属于培训后评估的作用的是选项A：编制培训计划，确保项目设计合理选项B：以控制培训实施的有效程度选项C：使企业管理者明确培训项目优劣，为后期开展培训工作提供参考选项D：根据新情况调整变通参考答案：C第5题. ()provides a means for both the trainer to improve the training and the learner to make better use of the training.选项A：Analyze选项B：Design选项C：Deve

3、lop选项D：Evaluate参考答案：D第6题. Labor?related benefits deriving from effective training are:选项A：Fewer employee grievances选项B：Fewer lawsuits选项C：Less likelihood of a strike选项D：all of the above参考答案：D第7题. 以下不属于培训需求信息的收集方法是选项A：问卷调查法选项B：访谈法选项C：工作任务分析法选项D：专家打分法参考答案：D第8题. ()actually break out of the ADDIE system.

4、选项A：Knirk and Gustafson Design Model选项B：Rapid Prototyping Design Model选项C：Jerrold Kemp Design Model选项D：Gerlach?Ely Design Model参考答案：B第9题. 以下不属于人员层面的培训需求分析的内容的是选项A：员工的专长选项B：工作描述书选项C：员工年龄结构选项D：员工能力分析参考答案：B第10题. 测量培训的内容由什么来确定?选项A：组织目标选项B：学院目标选项C：部门目标选项D：培训师目标参考答案：A第11题. 在酒店商业联盟(HBA)辅导计划中考虑到学生比其他更有经验的员工

5、需要更多的定期辅导,因此使用()的方式进行。选项A：团队辅导选项B：选择辅导选项C：定期辅导选项D：案例辅导参考答案：A第12题. 以下哪些不属于师徒制活动()选项A：鼓励参与团队选项B：阅读选项C：调研选项D：参加专业协会参考答案：C第13题. 下列选项中()不属于高层经理的培训需求。选项A：调整愿景、战略和行为选项B：改善内部流程选项C：关注时事选项D：保持高绩效参考答案：C第14题. ()can include payments and wages to instructors, technicians, any support staff, and training developer

6、s.选项A：Delivery costs选项B：Materials costs选项C：Other costs选项D：Labor costs参考答案：D第15题. Which of the following is not an important factor in determining a successful employee orientation?选项A：Language and cultural differences among employees选项B：Varying literacy levels among employees选项C：The employee orienta

7、tion space选项D：Convenient reference material参考答案：C第16题. Competencies that are important for property trainers exinclude:选项A：Industry awareness选项B：Organization understanding选项C：Understand the qualities of effective employees and model/train those qualities选项D：Negotiation/contracting skills参考答案：C第17题.

8、()课程的时间较短,可以专注于更具体的主题,如营销策略和电子商务问题。选项A：EMBA选项B：非学位公开招生选项C：定制课程选项D：在线高管参考答案：B第18题. 在组织层面进行需求评估的主要目的是选项A：找出问题的起因选项B：增强培训需求的可信度选项C：设计满足企业需求的培训课程选项D：着眼于全局并最终解决问题参考答案：D第19题. Which of the following is not an useful tip to channel your bodys nervous energy and prepare constructively for the training sessio

9、n?选项A：Practice选项B：Calm down选项C：Visualize选项D：Have fun参考答案：B第20题. ()help participants develop new skills in a safe environment.选项A：Role plays选项B：Case studies选项C：Small group interaction选项D：One?on?one sessions参考答案：A第21题. Some of the follow?up activities that become cost items are:选项A：Surveys选项B：Support

10、services选项C：Questionnaires选项D：Interviews参考答案：A,C,D第22题. 以下可以引起参与者的兴趣的有选项A：说明培训是否为强制性的选项B：指出培训带来的进步选项C：使用类比和隐喻选项D：使用迷你案例来说明培训的益处参考答案：A,B,C,D第23题. 组织成员抵制变革的原因包括()。选项A：资金问题选项B：缺乏信任选项C：能力不足选项D：害怕工作变动参考答案：A,B第24题. Turnover costs are commonly separated into three categories that are:选项A：Replacement costs选

11、项B：Training costs选项C：Assessment costs选项D：Separation costs参考答案：A,B,D第25题. Job analysis involves two steps,they are:选项A：creating a task list选项B：analyze each task选项C：developing a job breakdown for each task选项D：analyze the job参考答案：A,C第26题. 以下属于评估培训课程的益处的有选项A：改进课程提高质量选项B：增强培训效果，增进培训价值选项C：提高培训的成本效益选项D：增强培

12、训部门的责任和信誉参考答案：A,B,C,D第27题. 在以下选项中,可以进行培训测量的主体有选项A：培训师选项B：培训项目主导者选项C：基层经理选项D：外部顾问参考答案：A,B,C,D第28题. 以下属于组织资源分析的内容的有选项A：设备资源选项B：财力资源选项C：人力资源选项D：信息资源参考答案：A,B,C,D第29题. 以下属于介绍培训师的常见方法的有选项A：书面介绍选项B：他人介绍选项C：自我介绍选项D：相互介绍参考答案：A,B,C第30题. 成功的师徒制关系的要素包括()。选项A：尊重和信任选项B：切实的期望选项C：时间选项D：建立伙伴关系参考答案：A,B,C,D第31题. Resea

13、rch on professional certification programs revealed common characteristics such as ()in certification programs professional associations offer.选项A：All seek to enhance professions by developing the competence of practitioners选项B：None provide basic entry into the profession选项C：All capitalize on the em

14、ployees internal motivation to achieve technical competence and recognition by professional peers选项D：All require education and work experience in the chosen field in addition to competence in a body of knowledge, as demonstrated through an examination参考答案：A,B,C,D第32题. Different stages of the sociali

15、zation process include选项A：anticipatory socialization选项B：encounter stage选项C：insider stage选项D：check stage参考答案：A,B,C第33题. The process of benchmarking includes:选项A：Begin by examining the organization as it is, using the current conditions as a foundation选项B：Decide on specific goals the organization need

16、s to attain选项C：Track the progress made toward these goals by comparing then to now选项D：Determine that your organization offers certifications for upper management only, and the shift needs to be toward offering several certifications at the supervisory level参考答案：A,B,C,D第34题. 当一个入职培训项目评估说明成功的时候,为公司带来的

17、的益处在于()。选项A：员工流动率降低选项B：公司收益增加选项C：员工忠诚度更高选项D：团队关系形成的更快参考答案：A,C,D第35题. 培训一般通过哪些要素加以量化?选项A：培训总费用选项B：参与培训人数选项C：新课程数选项D：培训小时数参考答案：A,B,C,D第36题. 通常培训和开发的目标范围比较宽泛,可以进行量化。选项A：对选项B：错参考答案：B第37题. The use of measurement and evaluation in training provides a win-lose situation.选项A：对选项B：错参考答案：B第38题. The most basic

18、 method of calculating turnover cost is by measuring only those costs associated with filling the vacated position.选项A：对选项B：错参考答案：A第39题. The drawback to group sessions is that there is no guarantee that all new employees are receiving the same information.选项A：对选项B：错参考答案：B第40题. The emphasis on action

19、 learning results in optimal use of the classroom time in enhancing leadership capabilities.选项A：对选项B：错参考答案：A第41题. With selective outsourcing you turn over your entire training and development function to one or more external suppliers.选项A：对选项B：错参考答案：B第42题. 所有的培训,无论是传统的培训还是技术培训都应当被评估。尤其要注意技术培训,因为技术培训

20、新颖、前所未有,并引入了许多新的标准。选项A：对选项B：错参考答案：A第43题. In a demonstration, a trainer performs a task or uses a skill to show how something is done.选项A：对选项B：错参考答案：A第44题. In the HBA mentoring program, realizing that students often require more regular mentoring than other, more experienced employees, the concept of (team mentoring) is not recommended.选项A：对选项B：错参考答案：B第45题. 投资回报最基本的计算是计算培训课程成本的回收,通常用百分比表示,计算公式为:培训净收益/培训成本*100%。选项A：对选项B：错参考答案：A第46题. Computer aided instruction (CAI) can be defined as a delivery method in which the lesson is delivered on a computer