南开大学22年春学期《前厅部运营与管理（一）（二）（EI双语）》在线作业-00004

1、-本页为预览页PAGE15-本页为预览页-本页为预览页22春学期（高起本：1509、1603、1609、1703）前厅部运营与管理（一）（二）（EI双语）在线作业-00001第1题. Which of the following is a common hotel security procedure? ( )选项A：require identification before issuing a room key to guests选项B：never mention a guests room number aloud选项C：issue E-keys to all hotel managers

2、 and supervisors选项D：A and B参考答案：D第2题. “希望你好好休息,早日康复”的英语是 ( )选项A：please take a good rest and I hope you will get well soon.选项B：please take a rest and I hope youll get soon.选项C：please take several rests and I hope youll get soon.选项D：please go to rest,I hope youll get soon.参考答案：A第3题. The Ultra Hotel is

3、 a 600-room, fully computerized property. To speed the check-in process, the vast majority of guests are preregistered by accessing information from: ( )选项A：global distribution systems.选项B：reservation records.选项C：point-of-sale systems.选项D：credit/debit card companies.参考答案：B第4题. Ms. Tremain works in a

4、n office complex adjacent to the Travelers Inn and joined the Inns health club.Membership entitles her to use the fitness facilities during her lunch hour and use a guestroom to change and shower. Her account at the front desk would be classified as a(n) folio. ( )选项A：non-guest选项B：guest选项C：MasterCar

5、d选项D：employee参考答案：A第5题. ( )应该彻底了解昨日住房率,当日住人、迁出之房间数,VIP姓名、身份,以及当日各餐厅的宴会资料与酒店所举办的活动。选项A：前台接待员选项B：行李员选项C：预订员选项D：总机参考答案：A第6题. If an arriving guest would like the assistance of a bell person, after assigning the guestroom the front desk agent should: ( )选项A：hand the guestroom key to the guest, introduce

6、the bell person, and tell the bell person the room number.选项B：introduce the bell person, hand the key to the bell person, and tell the guest the room number.选项C：introduce the bell person and hand the key to the guest without stating the room number.选项D：introduce the bell person and hand the key to t

7、he bell person without stating the room number.参考答案：D第7题. “住宿费多少”的英文是( )选项A：How much do you charge for the room per night?选项B：What is the rent every week?选项C：What ptice is it?选项D：What does is cost?参考答案：A第8题. Mr. Vaughn used the express check-out service during his stay at the Boston Marquee Hotel. W

8、hen he received his credit card bill, the amount charged to his account was greater than the total recorded on his express check- out folio. This was probably due to: ( )选项A：paid-outs选项B：double billing选项C：late charges选项D：accounting errors参考答案：C第9题. The first step in a typical front office routine is

9、 to: ( )选项A：verify all room rates.选项B：post room and tax charges.选项C：balance all departments.选项D：complete outstanding postings.参考答案：D第10题. Which of the followwing results from a communication problem between housekeeping and the front office? ( )选项A：lock-out situations选项B：late check-outs选项C：on-change

10、 rooms选项D：room status discrepancise参考答案：D第11题. Which of the following is issued by credit card companies to assure hotels that a guests credit card is valid? ( )选项A：status code选项B：approval/denial number选项C：transaction code选项D：authorization code参考答案：D第12题. Which of the following factors helps in dete

11、rmining foresee ability at a given property? ( )选项A：the visibility of local police in the surrounding community选项B：the prior incidence of that type or similar types of crime on the premises选项C：the crime rate of the surrounding community选项D：B and C参考答案：D第13题. 每位住店客人产生的效益的计算方法 是 ( )选项A：每位住店客人产生的效益=实际客

12、房收入客人人数选项B：每位住店客人产生的效益=预计客房收入客人人数选项C：每位住店客人产生的效益=（预计实际客房收入）客人人数选项D：以上都不对参考答案：A第14题. Which of the following is a front office procedure that occurs during the departure stage of the guest cycle? ( )选项A：checking for mail and messages选项B：updating the account aging schedule选项C：posting outstanding charge

13、s选项D：A and C参考答案：D第15题. 饭店的日平均房价的计算公式应该是( )选项A：日平均房价=客房收入饭店总客房数选项B：日平均房价=客房收入可销售客房数选项C：日平均房价=客房收入未售出客房数选项D：日平均房价=客房收入售出客房数参考答案：D第16题. In the short term, a rooms readiness for sale is determined by its status. ( )选项A：reservation选项B：houskeeping选项C：registration选项D：preregistration参考答案：B第17题. The point-o

14、f-sale system at the hotels restaurant crashed during the night audit. The next morning, the front office manager and the restaurant manager implemented a manual back-up system of paper vouchers to minimize: ( )选项A：walk-outs选项B：walk-ins选项C：late charges选项D：due backs参考答案：C第18题. Which of the following

15、front office records typically contains personal guest data, the length of stay, and the method of settlement? ( )选项A：room rack slip选项B：registration card选项C：information rack slip选项D：credit card voucher参考答案：B第19题. Which of the following best describes a mission statement? ( )选项A：a description of a co

16、mpanys target markets and how to reach them选项B：a five-year operational plan for increasing revenues选项C：a statement of the organizations unique purpose选项D：an explanation of the activities an organization must perform to achieve its defined goals参考答案：C第20题. Recent bookings at the 250-room Carefree Res

17、ort have dramatically changed next months occupancy forecast from a traditionally low 60 percent to a very busy 85 percent. Which of the following recruiting strategies would be least appropriate for the rooms division manager to take to quickly staff up the front desk, uniformed services, and house

18、keeping departments? ( )选项A：temporary employment agencies选项B：leased employes选项C：posting job openings选项D：employee referrals参考答案：C第21题. 一份填写完整的入住登记卡应包含客人的 ( )选项A：签名选项B：家庭和公司地址选项C：电话号码选项D：客人的婚姻状况参考答案：A,B,C第22题. 酒店中的“后台”包括( )选项A：客房部选项B：工程维修部选项C：餐饮部选项D：财务部选项E：人力资源部参考答案：A,B,D,E第23题. 影响房价的因素有( )选项A：客房数量选项B

19、：餐饮的质量选项C：服务的水平选项D：客房位置参考答案：A,C,D第24题. 许多返点将钥匙分成不同的安全等级。最低一级是开启单个( )的要是选项A：客房选项B：办公室选项C：仓库选项D：会议室选项E：洗衣房参考答案：A,B,C,D第25题. 从饭店安全的角度来讲,饭店发生紧急情况包括( )以及其他需要放点的部分员工采取额外行动的安保情况。选项A：客人被伤害选项B：被抢劫选项C：财产受损选项D：火灾参考答案：A,B,C,D第26题. 大多饭店通常有很多销售点,如( )选项A：餐厅选项B：酒吧选项C：茶座选项D：房内用餐参考答案：A,B,C,D第27题. 酒店的监视系统通常会对( )等周边和户外

20、进行24小时监控。选项A：停车场选项B：游泳池选项C：楼层选项D：餐厅参考答案：A,B,C第28题. 若按位置划分的话,酒店的房间可以分为 ( )。选项A：外景房选项B：内景房选项C：角房选项D：连通房选项E：相邻房参考答案：A,B,C,D,E第29题. 宾客投诉可以分成( )以及异常事件。选项A：酒店设备选项B：员工的态度选项C：服务的质量选项D：酒店的星级参考答案：A,B,C第30题. 预订需要复述客人预订的内容包括( )。选项A：客人抵店日期及飞机航班选项B：客人想要入住房间种类与房价选项C：客人全名选项D：特殊要求选项E：付款方式参考答案：A,B,C,D,E第31题. 饭店员工发现爆炸

21、物或可疑物时,应将它轻轻移动到安全地带。选项A：对选项B：错参考答案：B第32题. 前厅部包括总机,预定,商务中心和礼宾司等分支部门。选项A：对选项B：错参考答案：A第33题. 中央预订系统(CRS)的英文全称是Central Reservation System 。选项A：对选项B：错参考答案：A第34题. 酒店的夜间审计工作是酒店每日检查在前厅记录的客账交易是否与收入中心的交易一致的财务审核活动。选项A：对选项B：错参考答案：A第35题. 一些故意不结账而离开饭店客人通常称之为逃账者。选项A：对选项B：错参考答案：A第36题. 如今商务型饭店大都位于城市的郊区,因位置方便出入而对目标市场颇具吸引力。选项A：对选项B：错参考答案：B第37题. 酒店的楼层钥匙可以打开饭店任一客房的门,即使客人反锁房门。也可以打开各办公室与工作间的门。选项A：对选项B：错参考答案：B第38题. 用会计术语表述,账户的左边称货方(简写为DR),右边称为借方(简写为CR)。选项A：对选项B：