正商地产客户满意度调查问卷

1、正商地产客户满意度调查问卷 尊敬的各各位业主主/住户户：您好！ 十十分感谢谢您对正正商地产产的支持持与厚爱爱，为了了解您的的心声和和建议，请您填填写此份份调查问问卷，并并提出宝宝贵意见见，我们们将诚挚挚地考虑虑您的意意见，以以不断提提高和改改善我们们的服务务水平。谢谢谢！ 正商地地产品牌牌与客户户管理部部一、您的的个人信信息1.姓 名： HTMLCONTROL Forms.HTML:Text.1 联系方式式： HTMLCONTROL Forms.HTML:Text.1 2.小区区名称： HTMLCONTROL Forms.HTML:Text.1 楼 座 号： HTMLCONTROL Forms

2、.HTML:Text.1 3.您的的身份： HTMLCONTROL Forms.HTML:Option.1 准业业主 HTMLCONTROL Forms.HTML:Option.1 业业 主 4.从事事行业： HTMLCONTROL Forms.HTML:Option.1 私营营业主 HTMLCONTROL Forms.HTML:Option.1 公司白白领 HTMLCONTROL Forms.HTML:Option.1 企企业高管管 HTMLCONTROL Forms.HTML:Option.1 事业业单位人人员 HTMLCONTROL Forms.HTML:Option.1 政政府公务务员

3、 HTMLCONTROL Forms.HTML:Option.1 公司老老板 HTMLCONTROL Forms.HTML:Option.1 自自由职业业 HTMLCONTROL Forms.HTML:Option.1 其它它 HTMLCONTROL Forms.HTML:Text.1 5.置业业目的： HTMLCONTROL Forms.HTML:Option.1 自住住 HTMLCONTROL Forms.HTML:Option.1 投资资 HTMLCONTROL Forms.HTML:Option.1 解决决孩子入入学 HTMLCONTROL Forms.HTML:Option.1 其其

4、他二、您对对的正商商地产的的综合满满意度： HTMLCONTROL Forms.HTML:Option.1 很满意 HTMLCONTROL Forms.HTML:Option.1 满 意意 HTMLCONTROL Forms.HTML:Option.1 一 般 HTMLCONTROL Forms.HTML:Option.1 不不满意 HTMLCONTROL Forms.HTML:Option.1 很不满满意 1、您是是否熟悉悉正商地地产品牌牌？ HTMLCONTROL Forms.HTML:Option.1 非常熟悉悉 HTMLCONTROL Forms.HTML:Option.1 熟悉悉 H

5、TMLCONTROL Forms.HTML:Option.1 有点点印象 HTMLCONTROL Forms.HTML:Option.1 听说过过 HTMLCONTROL Forms.HTML:Option.1 完全全不知道道 2、您是是否知道道正商地地产正在在推出的的楼盘？ HTMLCONTROL Forms.HTML:Option.1 知道 HTMLCONTROL Forms.HTML:Option.1 有有点印象象，但不不熟悉 HTMLCONTROL Forms.HTML:Option.1 不知道道 3、您几几次购买买正商地地产推出出的楼盘盘？ HTMLCONTROL Forms.HTM

6、L:Option.1 第一次 HTMLCONTROL Forms.HTML:Option.1 第二次次 HTMLCONTROL Forms.HTML:Option.1 第三三次 4、您在在购房时时所考虑虑的功能能性因素素是那些些？（可可以多选选，最多多选择三三项） HTMLCONTROL Forms.HTML:Checkbox.1 地段 HTMLCONTROL Forms.HTML:Checkbox.1 景景观 HTMLCONTROL Forms.HTML:Checkbox.1 户户型设计计 HTMLCONTROL Forms.HTML:Checkbox.1 性价价比 HTMLCONTROL

7、Forms.HTML:Checkbox.1 工工程质量量 HTMLCONTROL Forms.HTML:Checkbox.1 配套套设施 HTMLCONTROL Forms.HTML:Checkbox.1 物业管管理 HTMLCONTROL Forms.HTML:Checkbox.1 其其他5、您在在购房时时所考虑虑的情感感性因素素是那些些？（可可以多选选，最多多选择三三项） HTMLCONTROL Forms.HTML:Checkbox.1 开发商品品牌形象象 HTMLCONTROL Forms.HTML:Checkbox.1 朋友友推荐 HTMLCONTROL Forms.HTML:Che

8、ckbox.1 小区文文化氛围围 HTMLCONTROL Forms.HTML:Checkbox.1 开发发商恪守守承诺 HTMLCONTROL Forms.HTML:Checkbox.1 开发商商人性化化服务 HTMLCONTROL Forms.HTML:Checkbox.1 没有这这方面的的因素 HTMLCONTROL Forms.HTML:Checkbox.1 其他6、您对对正商地地产品牌牌的评分分如何？（5分分制，最最高分55分，最最低分11分）正商地产产： HTMLCONTROL Forms.HTML:Option.1 5分分 HTMLCONTROL Forms.HTML:Optio

9、n.1 4分分 HTMLCONTROL Forms.HTML:Option.1 3分分 HTMLCONTROL Forms.HTML:Option.1 2分分 HTMLCONTROL Forms.HTML:Option.1 1分分 7、您认认为正商商地产公公司承诺诺的兑现现程度如如何？ HTMLCONTROL Forms.HTML:Option.1 完全兑现现 HTMLCONTROL Forms.HTML:Option.1 大多多数兑现现 HTMLCONTROL Forms.HTML:Option.1 一般般 HTMLCONTROL Forms.HTML:Option.1 多数数未兑现现 HT

10、MLCONTROL Forms.HTML:Option.1 完全全未兑现现 8、您将将来是否否会将正正商地产产的楼盘盘推荐给给亲朋好好友？ HTMLCONTROL Forms.HTML:Option.1 肯定会 HTMLCONTROL Forms.HTML:Option.1 可能会会 HTMLCONTROL Forms.HTML:Option.1 说不不清 HTMLCONTROL Forms.HTML:Option.1 可可能不会会 HTMLCONTROL Forms.HTML:Option.1 肯定定不会三、正商商产品调调查1.小区区环境与与规划：很满意 满 意 一 般 不满意很不满意意小区

11、区景观环环境美观观： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 小区整体布局合理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:

12、Option.1 HTMLCONTROL Forms.HTML:Option.1 小区区内道路路设计合合理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 您的的停车需需求能得得到满足足： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTML

13、CONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 活动动设施和和场所能能满足您您的需要要： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 2.房屋屋设计：很满意 满 意 一 般 不满意很不满意

14、意楼体体外观美美观： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 楼体体间距合合适： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:

15、Option.1 HTMLCONTROL Forms.HTML:Option.1 单元元公共部部分美观观大方： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 采光光设计： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL F

16、orms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 通风风设计： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 房型合理实用： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTRO

17、L Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 管线布置合理，使用方便： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 3.房屋屋质量：很

18、满意 满 意 一 般 不满意很不满意意房屋屋主体质质量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 原配配门窗质质量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLC

19、ONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 屋面面防水质质量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 管线线端口质质量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option

20、.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 公共共设施质质量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 4.您对对改善产产品品质质的建议议： HTMLCONTROL

21、Forms.HTML:TextArea.1 四、正商商物业调调查1.您对对物业管管理工作作总体满满意度： HTMLCONTROL Forms.HTML:Option.1 很很满意 HTMLCONTROL Forms.HTML:Option.1 满 意意 HTMLCONTROL Forms.HTML:Option.1 一 般 HTMLCONTROL Forms.HTML:Option.1 不不满意 HTMLCONTROL Forms.HTML:Option.1 很不满满意 2.客户户服务：很满意 满 意 一 般 不满意很不满意意接待待礼仪： HTMLCONTROL Forms.HTML:Opti

22、on.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 工作作态度： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1

23、投诉诉处理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 反馈馈回访： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.

24、1 HTMLCONTROL Forms.HTML:Option.1 3.安全全管理：很满意 满 意 一 般 不满意很不满意意保安安服务态态度： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 车辆辆交通管管理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Opt

25、ion.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 公共共秩序管管理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 小区区治安装装况： HTMLCONTROL Forms.

26、HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 消防安全管理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML

27、:Option.1 4.公共共环境清清洁服务务：很满意 满 意 一 般 不满意很不满意意保洁洁服务态态度： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 景观观绿化养养护： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL

28、Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 小区区公共环环境清洁洁： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 5.维修修服务：很满意 满 意 一 般 不满意很不满意意维修修及时性性： HTMLCO

29、NTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 维修修人员态态度： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONT

30、ROL Forms.HTML:Option.1 公共共设施维维保： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 维修修质量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTM

31、LCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 6.社区区文化活活动：很满意 满 意 一 般 不满意很不满意意社区区文化活活动内容容及效果果： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 社区区文化活活动时间间适宜性性： HTMLCONTROL Fo

32、rms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 7.物业业管理意意见征询询：（1）您您对物业业采取措措施治理理地面乱乱停车、占用消消防通道道现象是是否赞成成，您对对此有何何意见及及建议？ HTMLCONTROL Forms.HTML:TextArea.1 （2）您您对提高高物业服服务还有有哪些其其他建议议： HTMLCONTROL Forms.HTML:

33、TextArea.1 四、正商商会员俱俱乐部1.您是是否了解解正商会会员俱乐乐部？ HTMLCONTROL Forms.HTML:Option.1 是是 HTMLCONTROL Forms.HTML:Option.1 否 2.您是是否阅读读过正商商会会刊刊正商商汇？ HTMLCONTROL Forms.HTML:Option.1 是是 HTMLCONTROL Forms.HTML:Option.1 否 3.您对对正商会会员俱乐乐部总体体工作是是否满意意？ HTMLCONTROL Forms.HTML:Option.1 很很满意 HTMLCONTROL Forms.HTML:Option.1 满

34、 意意 HTMLCONTROL Forms.HTML:Option.1 一 般 HTMLCONTROL Forms.HTML:Option.1 不不满意 HTMLCONTROL Forms.HTML:Option.1 很不满满意 4.您通通过何种种途径了了解正商商会员俱俱乐部？ HTMLCONTROL Forms.HTML:Option.1 售售楼中心心 HTMLCONTROL Forms.HTML:Option.1 正正商汇 HTMLCONTROL Forms.HTML:Option.1 正商商家 HTMLCONTROL Forms.HTML:Option.1 网网 站 HTMLCONTROL Forms.HTML:Option.1