Change Management变革管理 XX工厂人事行政部

1、 AB-InBev 2021 All rights reserved AB-InBev 2021 All rights reservedChange Management变革管理4YOY China Salary Increase Rate by level5Surging Direct Labor Cost6It is time to change! 本钱压力下，我们还有更多的挑战Under Cost Pressure，we have more challenges ahead!离职率Turnover敬业度EngagementVPO保持阶段VPO SustainabilityChange M

2、anagement变革管理You & Change 你 & 变革Whats it like for you at the moment?对你而言，变革是什么？Change can be difficult for some people对于某些人而言，变革可能是困难的“When the winds of change blow, some people build windmills, others build walls“当变化之风吹来，有些人建造了风车，有些人垒起了墙Change can be .变革有可能是An emotional rollercoaster 一架情绪过山车What do

3、 we do about it?关于变革，我们做些什么？We make sure we understand how people respond during change 在变革过程中，确保我们自己理解：人们如何反响We make sure we understand our role during change 在变革过程中，确保我们自己理解：在变革中我们的角色Past过去Future未来Over preparation, Confusion, Chaos Energy,Resignation to change(not acceptance) 准备过头、困惑、混乱、精力、退出变革 不接

4、受 Shock 震惊Withdraw 退缩Business as usual 业务照常Attention to past 关注过去Denial 拒绝Anger, Blame, Anxiety Depression, Apathy， No Commitment Guarded emotions， Itll never work here! Non-cooperation愤怒、责备、焦虑、沮丧、冷漠、不主动、抵触、它在这永远行不通！不合作Resistance抵触Co-operationCo-ordination Enthusiasm Taking responsibility合作 协调 热情 承担

5、责任Commitment 承担 Exploration 探索The transitional curve 转变曲线Nancy Barger南希.巴杰尔“Effective change management is not about managing change; its about managing the psychological process people go through during change“有效的变革管理，不是在于管理变化本身；而是在于管理人们经历变革过程中的心理历程。Past过去Future未来Over preparation, Confusion, Chaos

6、Energy,Resignation to change(not acceptance) 准备过头、困惑、混乱、精力、退出变革 不接受 Shock 震惊Withdraw 退缩Business as usual 业务照常Attention to past 关注过去Denial 拒绝Anger, Blame, Anxiety Depression, Apathy， No Commitment Guarded emotions， Itll never work here! Non-cooperation愤怒、责备、焦虑、沮丧、冷漠、不主动、抵触、它在这永远行不通！不合作Resistance抵触Co-

7、operationCo-ordination Enthusiasm Taking responsibility合作 协调 热情 承担责任Commitment 承担 Exploration 探索The transitional curve 转变曲线Denial拒绝Shock 震惊Withdraw 退缩Business as usual业务照常Attention to past关注过去 Inform on a regular basis Ensure now: What, When, Why Explain what to expect Informal 1:1 discussions Allow

8、 time 定期沟通现在确保发生什么什么时间为什么解释期望是什么不拘于形式的1：1讨论给与时间来接受Leadership focus领导力聚焦Resistance抵触 Listen to concerns, Acknowledge feelings Empathise Encourage Support倾听关心的事情成认当时的心情感同身受鼓励支持Anger, Blame, Anxiety Depression, Apathy， No Commitment Guarded emotions， Itll never work here! Non-cooperation愤怒、责备、焦虑、沮丧、冷漠、

9、不主动、抵触、它在这永远行不通！ 不合作Leadership focus领导力聚焦Exploration探索Over preparation, Confusion, Chaos, Energy,Resignation to change(not acceptance)准备过头、困惑、混乱、精力、退出变革不接受 Concentrate on PrioritiesProvide trainingSet short, term goalsHarness the energyBrainstormingProblem solvingPlanning关注优先顺序提供培训设置短期、任期目标控制精力头脑风暴解

10、决问题方案Leadership focus领导力聚焦Commitment承担Co-operation, Co-ordination, Enthusiasm,Taking responsibility合作协调热情承担Long term goalsTeam buildingAcknowledge & reward contribution长期目标团队建设答谢与奉献奖励Leadership focus领导力聚焦Why do it 为什么要做.I will never do it 我永远也不会去做.I do not want to do it 我不想做.How should I do it? 我该如何

11、做？I am going to try! 我准备试一试I am going to do it 我准备做 I am doing it! 我正在做I did it ! 我做到了A summary of change变革过程If you did only 3 things如果你只做3件事情Help them understand what is changing帮助他们理解什么正在变革Help them see why we have to change帮助他们明白为什么我们必须变革Regular 1:1 and 1:team as people find the way through the change定期的1：1和1：团队沟通，在人们在寻找道路通过变革时Famous Quote from Louis Pasteur路