门店销售常用英语话术

1、门店销售常用英语话术一、销售流程式顾客走进商店时，店员经常一边说May I help you?，一边走近顾客。同义句：Can I help you?What can I do for you?How may I help you?顾客可能说：我想买件套装。I”d like a suit.我在找一种包。I”m looking for a . bag.I”mlooking for a black, leatherbag. (我在找一种黑色的皮包。)店员可答复：How”s this? (这个怎么样?)假设顾客说：我只看看。I”m just looking. *没有特别想买的意思。Just looki

2、ng.Just browsing.I don”t need any help.I”m just browsing.Nojust yet.店员可以答复：您有什么需要帮助的尽管说。If you need any help, let me know.*这是店员对顾客常用的一种说法。顾客看中某样东西：这双鞋真秀丽!These shoes are great!These shoes are wonderful. 这个多少钱?How much is this?How much does this cost?What does this cost?What is the price of this? How

3、much?*比较生硬的感觉。假设顾客要讲价，会说： 太贵了!That”sexpensive!That”s expensive! (太贵了!) Howexpensive!That”s too much! (太贵了!)假设顾客觉得很划算，直接想买：真廉价!That”s cheap!How cheap! (怎么这么廉价!)关于尺寸颜色的：这种衬衫有小号的吗?Do you have this shirt in a small? Doyouhavethisshirtinasmall?Do you have this shirt in a smaller size?这种毛衣有红色的吗?Do you hav

4、e this sweater in red?店员要查库存可以说：Let me check. (我给你找找。)顾客要试穿会说：我可以试穿吗?May I try it on? *try on帽子、眼镜)”。May I try it on? (我可以试试吗?)店员应答复：Sure. Let me help you. (固然，我来帮你。)顾客会问：试衣间在哪儿?Where is the fitting room? Whereisthefittingroom?Where is the dressing room.店员指路：Right this way, ma”am. (请往这边，女士。)顾客觉得尺寸不适

5、宜：我穿着太小。It”s too small for me.*其反意为It”stoobigforme.(我穿着太大。)It”s a little bit tight. (有点儿紧。)It”sloose.(有点儿松。)It”s long. (长了。) It”s short. (短了。)尺寸正适宜：这套衣服正适宜。This suit fits perfectly.This suit is perfect for me.这个真不错。This is nice.Thisisgood.这个比较好。This is better. *用于进展各种各样的比较之后，还是这个比较好的状况。店员可以供给另一件商品给顾

6、客选择： Howdoyoulikeit?Thisis better. (这个比较好。)I like this better. That”smorelikeit.这条裙子和这件上衣挺配的，是吧?This skirt matches thisblouse, doesn”t it?Thisskirt matchesthis blouse,doesn”t it?上衣挺配的，是吧?)Yes, they look great together. (是的，看上去很配套。)This skirt and this blouse go together well.你觉得哪个好?Which is better?Wh

7、ichonedoyoulikebetter?Which one do you think is better?两个我都想要。I want both of them.I want them both.Idon”twanteitherofthem.太艳了。It”s too flashy.It”s too flashy. (这件太艳了!)Wehaveamoreplainlookingone.It”s too gaudy.It”s too loud.老气。It”s too plain. It”s too conservative.It”s too bland.顾客想改衣服时：您能给锁边吗?Wouldy

8、ou hemit? *hem摆的缝边”。Would you alter it?Would you shorten it?谈价钱：多少钱?How much is it?Howmuchdoesitcost?Could you tell me how much it is? (您能告知我多少钱吗?)直接拿走：我要这个。I”ll take this one. I”lltakethisone.All right, ma”am. (好的。)I”d like this one.I”dliketobuythisone.I”ll get this one.店员可以问：您用现金还是卡?Will that be c

9、ash or charge?Cash or charge?Will you be paying by cash or credit card?Would you like to pay by cash or charge?顾客可以说：现金。Cash, please.卡。Charge,please.我可以用VISA?Can I use VISA?Do you accept VISA?Do you take VISA?我可以分期付款吗?Can I pay by installment payment?我可以付港元吗?Can I pay in Hongkong dollar?Do you take

10、Hongkong dollar? Do you accept Hongkong dollar?最终包装一下：请给包一下。Please wrap it.要收据：Do you have a receipt? (您有收据吗?)退换货：我想退货。I”d like to return this. I”dliketoreturnthis.您能给我换一下这个吗?Could you exchange this, please?这儿有点儿脏。It”s got a stain. / It has a stain.可以退款吗?Can I have a refund? *refund “退款”。I”dliketoge

11、ta refund,please. (我想退款。)I”dlikearefund, please.I”dlikemymoneyback,please.讲价：能再廉价一些吗?Would you give me a discount? Wouldyougivemeadiscount?Thisisadiscountprice.Can you make it cheaper?店员说不能再降价了：不满足就算了。Take it or leave it. *多用于商业的买卖中，向对方表示“就这价钱”、“任凭你”、“不中意就别买了”，或 “在出示的价格范围内您考虑买还是不买”，特别在商业谈判中常用。Accept

12、 it or reject it.Be satisfied with it or get nothing.That”smyonly offer.That”smylast offer.That”smyfinal offer.二、销售常用提问话术欢送光临！ Welcome!Hello, May I help you?Is it for you or for others?For boy or girl?他/How old is he/she?这边有很多款，你自己可以选择，看看有没有自己宠爱的。It”s a lot of styles here, you can pick out yourself,

13、 checkthese out, which is your favorite?请问想买TExcuse me, would you like T-shirtor jeans?Do you like this one? / How about this one?Do you like this design?What color do you like?我们有红色、浅蓝和白色。We have red, light blue and white!What about this color？What is your size?May I pick one that you can fit on?Yo

14、u can try it on!Is this size fit you? / Is this yoursize?The fitting-room is over there!Please follow me!This shirt can match your pants.This one looks good!Does it fit?它格外适合您。 It fits you very well.You look beautiful in.Queen-size is not stored now!明天下午能到。 It”savailable tomorrowafternoon.这款很受欢送。 Th

15、isdesign is popular.它很畅销。 It sellslike hot cake.多少钱？ How much is it? / Whats thedoes it cost?price? / HowmuchIts fifty-nine yuan.太贵了。 Its too expensive.纯棉面料，穿起来舒适。 The material iscomfortable to wear.pure cotton.It”sThis material is good quality and holdsquite well.品质优良。 Quality is excellent/ superio

16、r/ very good/ fine.You will get what you pay for. / Its goodvalue for money.I can give you a 20% discount.48Its price is fourty-eight after rebate.不用谢。这是我的职责It”s mypleasure.欢送下次光临。Welcome nexttime!尺寸size面料material款式design价格price打折discount可得的，有用的available三、模拟销售，顾客买鞋子卖家: Hello, how may I help you? 买家:

17、 Hi, I”m looking for a pair of men”s shoes for myhusband.你好，我买一双男鞋给我先生。卖家: What do you think of this pair? I have these in browntoo, would you like to have a look?您觉得这双怎么样? 这双我也有咖啡色的。买家: Are they real cowhide?这鞋是真牛皮的吗?卖家: Yes, they are 100% genuine cowhide. These shoes havenewly arrived for the comi

18、ng season.100%牛皮做的，而且这双鞋是刚进店本季最流行的一款。买家: Could you please get me a pair of size 41 in brownplease.41Of course!固然可以!买家: How much are they?多少钱啊?卖家: Well, I don”t usually give discounts on newly arrivedshoes, however, you seem to really like these shoes and youreally want to buy them for your husband,

19、I”ll give you 10%off the original price.我们店里进的货一般是不打折的，但是既然您看上去是挺宠爱这鞋的，而且真想买给您先生，我们今日就给您打九折吧!买家: That”s wonderful, thank you very much!那太好了，谢谢!四、标准服装术语词汇1、 综合类服饰 apparel and accessories：衣着。装饰和保护人体的物品总称，包括服装、帽子、围巾、领带、手套、袜子等。服装 apparel；garments；clothes：衣服、衣裳。穿于人体起保护和装饰作用的制品。时装 fashion：在肯定时间、地域内，为一大局部人

20、所承受的款流行服装。成衣 ready-to-wear tailormade中式服装 Chinese costume西式服装 Western costume民族服装 ethnic costume 上装 tops下装 bottoms套装 suits连身装 cover all内衣 underwear 外衣 outerwear男装 Young Men”s wear：适合于成年男子穿着的服装。女装 Misses” wear少男服装 boy”s clothes 少女服装 girl”s clothes children”swearinfant”s wear24穿着的服装。功能性服装onfunctional

21、garments职业服 work wear防护服 protective work wear运动服 sportswear：适合于运动时穿着的服装，又称为运动装，如登山服、滑雪服等。休闲服 casual wear：人们在闲暇生活中从事各种活动所穿的服装。与运动服有相当大比例的重合局部。礼服 formal wear舞台服 stage costume 家居服 dressing gown maternitydress针织服装 knitted garmentswoven garments：又称为梭织服装。woollen garments棉类服装 cotton garments麻类服装 bast garme

22、nts silk garments化纤类服装 synthetic-made garmentsfur garments皮革服装 leather gamrnets人造毛皮服装 fake fur garments 人造革服装 fake leather garmentsjeans wear防寒服 cold protective clothingpadded garments羽绒服装 down wear2 服装成品西服 tailored suit中山装 Zhongshan Zhuangmilitary jacket青年装 young men”s jacketjacket猎装 safari jacket衬

23、衫 shirt男；blouses女Chinese and Western-style coatChinese style coat背心 vest：又称“马甲”，仅有前后衣身的无袖上衣。文胸 brassieredress旗袍裙 Qipao style skirt斜裙 A-line skirt喇叭裙 flare skirt超短裙 miniskirt 褶裙 pleated skirt节裙 tiered skirt筒裙 straight skirt tailoredskirt西裤 tailored trouserstailored shorts中式裤 Chinese style slackoveral

24、l马裤 riding breeches 灯笼裤 knickerbockers裙裤 culottes牛仔裤 jeans连衣裤 jumpsuit喇叭裤 bell-bottom trousers棉裤 padded pantsdown pants minishorts雨裤 rain-proof pants内裤 underpants三角裤 briefs沙滩裤 beach shortsbikini：也称为“三点式游泳衣”。泳装 swimming wear紧身服 body fitting garmentsall-weather coat风衣 trench coat雨衣 raincoat披风 cape：无袖，

25、披在肩上的防风外衣。斗篷 mantle：有帽子的披风。外套 overcoat旗袍 Qipao睡衣套 pyjamas睡袍 nightgown娘礼服 wedding gown晚礼服 evening wear morning coat3上装部位前身 front肩缝 shoulder seam领嘴 collar notch门襟 closure：锁眼的衣片。里underfly：钉扣的衣片。门front edgeplacket：外翻的门襟边。front cut搭门 overlap扣眼 buttonhole眼距 buttonhole spacing假眼 mock button hole滚眼 button l

26、oop：用面料做的扣眼。buttonplacement：钮扣的位置。single breasted双排扣 double breasted驳头 lapel平驳头 notch lapelpeak lapel 驳口 roll line串口 gorge下盘头 stand collar head armhole：又称为袖孔。袖山 sleeve top袖口 cuff衬衫袖口 shirt sleeve cuffelastic cuff罗纹袖口 rib cuff胸部 chest腰节 waist line摆缝 side seam底边 hem前后披肩 shoulder piecefront yoke领省 neck

27、line dart前肩省 bust dart 胁省 pocket dart前腰省 front waist dart横省 side dart肚省 fish dart前身通省 front open dartprincess seam后身 back总肩 across back shoulderback yoke背缝 center back seam背叉 vent摆叉 side vent后领省backneck dart后肩省后领省backneck dart后肩省backshoulder dart后腰省backwaist dart后身通省 back open darttops parts领 collar

28、立领 stand collar翻折领 fold-over collarcollarstand。又称为领座。翻领 lapel领上口 roll collar领下口 collar neckline 领里口 collar stand linestyle linecollar notch Ulstercollar中山服领 Zhongshan collarmandarin collar衬衫领 shirt collar两用领 convertible collar尖领 V-neck圆领 crew neck squareneck青果领 shawl collarwing collar荷叶边领 ruffled co

29、llarsailor collar扎结领 tie collar圆形领口 round neckline 方形领口 square necklineVV-neckline一字形领口 boat neckline鸡心领领口 sweetheart neckline袖 sleevecuffbutton：又称为袖卡夫。folding cuff袖叉 sleeve vent袖叉条 sleeve placket大袖 top sleeve：衣袖的大片。小undersleeve：衣袖的小片。袖sleeve center line前袖缝 inseam后袖缝 elbow seam sleeve line shirtslee

30、ve圆袖 set-in sleeve：在臂根围与衣身接合的袖型。连袖 kimono sleeve：衣袖相连，有中缝的袖型。连raglan sleeve：又称为插肩袖。raglan sleeve with center seam：中间有缝的圆袖，又称为连肩袖。喇叭袖 flare sleevepuff sleeve蝙蝠袖 batwing sleeve泡泡袖 bishop sleevepetal sleeve口袋 pocket插袋 vertical pocket贴袋 patch pocket开袋 slit pocket双嵌线袋 double jet pocketsinglejetpocketcard

31、pocket：放名片、卡片的小袋。breast pocketwelt pocket：装有袋爿的开袋。glasses pocket里袋 inside pocketsaw-tooth edge trimmed inside pocket：又称为三角形里袋。有盖贴袋 flapped patch pocketpatch pocket with topstitched box pleat吊袋 Zhongshan Zhuang pocket：又称为老虎袋。风琴袋 bellow pocketpatch pocket with inverted pleatpatch pocket with box pleat

32、小部件 small parts领袢 collar tab 吊袢 hangtag loop 肩袢 epaulet腰袢 waist tab 下摆袢 bottom tab袖袢 sleeve tab脚口袢 leg opening tab线袢 French tack挂面 facing：又称为贴边。耳朵皮 flange：在前身里与挂面处拼接做里袋的一块面料。滚边 bias strip压条 band腰带 waistbandtuck：衣服上有规章的装饰褶。袋盖 pocket flap衬布 interlining前身衬 front interlining驳头衬 lapel interlining胸衬 chest

33、 interlininginterlining under the waist line领衬 collar interlining肩头衬 domette帮胸衬 bias strip袋角衬 pocket reinforcement patchhem interlining袖头衬 cuff interlining挂面衬 front facing interlining腰头衬 waist band interlining patch stay牵条 tape下装部位 bottoms横裆 crotch：上裆下部最宽的部位。上裆 crotch depth：腰头上口至横裆间的部位，又称为直裆。中裆 knee

34、：一般为裤脚口至臀围线的二分之一处的部位。creas press leg opening 裤卷脚 turn-up cuffhem侧缝 side seam腰缝 waistband seaminseam小裆缝 front crotch seam前裆缝 front crotch seamback crotch seam 腰头 waistband top腰头上口 upper side of waistband腰里 waistband lining裤裙腰省 waist dart裤裙pleat下装部件 bottoms parts侧缝直袋 side pocket slant pocket cross poc

35、ket 表袋 watch pocket后袋 hip pocket过腰 waistband膝盖绸 knee kickerheel stay门襟 fly facing：位于裤、裙开合处，用以锁眼或装一侧拉链的部件。里襟 fly shield：位于裤、裙开合处，用以钉钮扣或装一侧拉链的部件。button tab at fly shieldfront crotch stay：小档部位的里布。大裆底 back crotch stay：后裆部位的里布。过桥 trouser curtain：里襟里布延长的条状部件，用以掩盖十字裆缝。串带 belt-looptrouser curtain：遮盖腰头衬布的里布。

36、袋布 pocket bagpocket mouth stay：袋口处垫在袋布上的条料。4 服装设计款式 style：服装的式样。silhouette：服装的外形轮廓。构造 garment construction根底线 basic line：构造制图过程中使用的纵向和横向的根底线条。轮廓线 outline：构成成型服装或服装部件的外部造型的线条。构造线 construction line：服装图样上，表示服装部件裁剪、缝纫构造变化的线条。效果图 fashion drawingworking sketchcutting illustration：又称为裁剪图。sketch map呈现图 flat

37、 patternmakingdetail sketch5 服装工艺操作检查原辅料 material inspection验色差 colour shade inspection查疵点 inspection for defect inspection for spot分幅宽 fabrics width grouping 查衬布色泽 checking interlininginspection for skewness复米 roll length audit：复查每匹原、辅料的长度physical and chemical test裁剪 cutting烫原辅料 wrinkle removal自然回缩

38、 fabric relaxing排料 layout计算机裁剪 computer aided cutting服装CAM clothing computer-aided manufacturing服装CAD computer-aided garment design铺料 spreading划样 marking：用样板或漏划按不同规格在原料上划出衣片裁剪线条。版样 pattern：记录服装构造图及相关技术规定缝份、布纹方向、对位点、规格等的纸板的统称。纸样 paper pattern：软质纸的版样。板样 pasteboard pattern：硬质纸的版样，亦称样板。布样 cloth pattern：

39、布质的版样、立裁中产生的版样。marker audit裁剪 cutting drilling打刀口 notching：又称为打剪口。分片 identifying and bundling：裁片分开整理。打粉印 chalking：用粉片在裁片上做出缝制标记。编号 numbering：裁好的衣片按挨次编上号码。查裁片刀口 checking notchesassigning sundries钉标签 attaching label：将有挨次号的标签钉在衣片上。验片 cut piece inspection织补 darning换片 changing defective piecespunching co

40、llar interliningpunching cuff interliningsewing节选trimmingpieces打线丁 making tailor”s tack环缝 overcasting stitches sewing darts烫省缝 pressing dart open归拔前片 blocking front piece烫衬 pressing interlining粘衬 pressing interfacing敷袖窿牵条 taping armholejoining side seam倒钩袖窿 back-stitching armholejoining shoulder sea

41、m分烫肩缝 pressing open shoulder seam绱袖 setting in sleeveslip-stitching collar to garmentsblind stitching hem定眼位 marking button positioncutting buttonhole绱袋 attaching pocket to garment粘衬 fusing interlining绱过肩 setting back yoketop stitching绱袖头 attaching cuff to sleevemarking button position 钉扣 sewing but

42、ton绗棉 quilting钉扣袢 sewing button loop钉领钩袢 attaching hook and eye镶边 making bias binding as a decorative trimattaching zipper绱门袢 attaching fly facingattaching fly shield绱腰头 sewing on waistbandtacking loops to waistband绱雨水布 attaching trouser curtain joining inseam合前后缝 joining crotch封小裆 bartacking front

43、crotch花绷十字缝 cross-stitching crotchfolding and pressing heel staygatheringforming and stitching flat pleatsmaking French tack针距 stitch size spacing缝型 seam types包缝 overlock stitch 明包缝 flat felled seamwelt seam来去缝 French seam分缝 open seam坐倒缝 plain seamlap seam分缉缝 double top-stitched seamtop-stitched lap

44、ped seamself-bound seam with sink stitch，又称灌缝。top-stitched open seam6、各类针法 kinds of stitch撩针 running stitch扌寨针 baste stitch 暗纟乔针 blind stitch明纟乔针 slant stitchback stitch倒回针 back stitch绗针 quilting锁针 buttonhole stitchbar tack7、服装成品缺陷领部位缺陷 defects in collar领外口松 collar outer edge too loose领外口紧 collar ou

45、ter edge too tighttop collar too tight领面松 top collar too loose collar band too long领里缩进 collar band too shortunmatched collar底领起皱起绺 crimpy collar banduneven necklinecircular wrinkle below back necklinetop collar uncover collar band起泡 crimpy top collar驳头外口送 lapel outer edge too loose驳头外口紧 lapel outer

46、 edge too tightlapel sticking up驳头起皱 puckering lapel 驳口不直 uneven breakline 串口不直 uneven gorge linetight neckline领离脖 loose neckline衣片部位缺陷 defects in piecesuneven hemcrossed vent 背叉豁 unmeet vent backdefect肩缝不顺直 shoulder seam defect绺肩 puckering on shoulder塌肩 sloping shoulders后身吊 bodice back too short塌胸

47、hollow chest省尖起泡 dart bubble腰胁不平服 wrong waist shaping袋部位缺陷 defects in pocketflap sticking up袋盖止口反吐 unfavoring flap袋盖不顺直 uneven flap edge袋口角不平 bound pocket defect 袋口裂 unmeet bound pocket mouthpocket mouth defectpocket or flap out graindeformed pocket门襟部位缺陷 defects in closureunfavoring front edge fron

48、t edge defect 止口反翘 front edge sticking upuneven front edge止口搅 crossed front edgeunmeet front edge 绱拉链起绺 uneven zipper门里襟长短 unmatched front flydefects in sleevesleeve inseam swing out sleeve hangs forward swingsleeve hangs back swing绱袖不圆顺 uneven armholesleeve defect袖口起绺 uneven sleeve openingtwist sle

49、eve lining裉窝起绺 wrinkle lower armholetight lower armhole裤腰部位缺陷 defects in waist of pantswaistband extansion腰缝起皱 uneven waist seam腰缝下口涌 unmatched waist line裤裆部位缺陷 defects in crotch夹裆 tight crotch兜裆 short crotch baggyseatthread breakage at crotch seamwrinkle front crotch里襟起皱 wrinkle fly shieldthread br

50、eakage at front crotchuneven fly facing下裆十字缝错位 unmatched crotch crossunfavoring fly facingdefects in bodyofpants and skirt烫迹线外撇 creasing of leg curvetosideseam烫迹线内撇 creasing of leg curveunbalanced legs吊脚 uneven legtoinseam裤下口不齐 uneven leg hem裤脚不对称 unsymmetrical legunmeet pleat裙身吊 hem pull up and sta

51、nd awayuneven skirt flareuneven skirt hem线路 seam缉线上炕 sewing bow 缉线下炕 sewing bow staggedseam绗棉起绺 uneven quilting 缉线跳针 skipped stitches浮线 floating戳毛 damage to fabric眼皮 eyelid针孔 loops on the underside毛 loops on the top脱 thread breakage 漏 missing stitches线头 thread end整烫 pressing waterspot亮光 pressing mark污迹 spot烫黄 overpre