参考教程说明rm-fo rec2303typoon

1、LOCALSTANDARDOPERATINGLSOPRevisedDate: Prepared by :Approvedby:Front LOCALSTANDARDOPERATINGLSOPRevisedDate: Prepared by :Approvedby:Front FrontOfficeTyphoonEmergency前厅部台风应急方OBJECTIVE 目的EnsurefrontofficeambassadorstrictfollowfrontofficeTyphoonEmergencyPOLICY 政策Ensurehotel operationsmoothrunningduring

2、typhoonperiod.Reduceandavoidany damage of hotel loss.Ensurewecomfort ourguesttoletthem feel PROCEDURES程序Informtheguest(strictlyaccordingtheinstructionreceivedbyGM/RM)about the forecast. Put notice boardin the lobbyandupdated timeto time depending on the situation.Preparetheplan(accordingtheoccupancy

3、)tomovetheguestsintheoddevenroom aspertheexpecteddirectionoftyphoonimpact(thetyphoonchange the direction during his action).DeliverytothegueststherecommendationsissuedincaseoftyphoonGSM hastochecktoclosureofallthewindowsin thelobbyarea(includelobby corridor area and group check-in lounge). During th

4、e typhoon impact, it has tobecontrolledthatnoguestsbecontrolledthatnoguestsorassociatesstandnearthewindows. Incaseof wind over 103-117KM/H nobody has to stay in the public corridors or in the lobby(asriskofglasschips). Ifnecessary,thepersonhastostayinthearea opposite of the actual wind direction.103

5、-117 公里，要确保所有人都不接近公共走廊或大堂区域，以免被玻璃碎片划Thetransportationhastoprovidetoparkthecars/ busesfarfromthetrees. Busescanbeusedtomakebarrierforcars. Allthecars/ buseshasto refilled in advance. All the drivers have to be on call.ThegolfbuggyhastoberecoveredAllthecash flowhastobekeptinasafeplaces, likeFrontOffic

6、esafebox,itsshoulddecidedbyFrontOfficeManagerandFinancial10wellchargedemergencytorchesarekeptwith DelightTo 2setsofraincoatandrainbootsarekeptinConciergestoreChief Concierge or most senior Concierge Shift Leader has to on duty and controltheflightinformation. Theinformationshouldbepostedinthelobby a

7、nd also distribute to Resort management once updated.GSMandDelightToServeareresponsibletohandlingalltheguestrequireTheCoasterandcarsshouldbestandbyrightaftertheflightbacktonormal and provide chargeable Airport transportation service to all in-house guestsonly. Thepriceshouldbedecidedonly. ThepriceshouldbedecidedbyResidentManagerandFrontOffice 13. FrontDeskSupervisorisaccountabletoprintbackupreport(ArrivalDepartureReport,In-HouseReport,VIPReport,andVacantRoomingList)at least once 2 hours or depending on the situa