03反应05全国级别危机管理reaction crisis management at national level

1、家乐福中国风险防范Carrefour China Risk 反应 家乐福中国风险防范Carrefour China Risk 反应 05 全国级别危机管Reaction 05 CRISIS MANAGEMENT AT NATIONAL 大区级协调者（大区公关经理）全国危机委员会协调者会决定是否有必要让危机委员会行动The TerritoryCoordinator(TerritoryPublicRelationManager)judgesifitisnecessary to inform and ask the support of the National Crisis Committee.A

2、ccordingtotherisklevel,theTerritoryCoordinatorwilltakethedecisiontoactivateor not the crisis committee. In case of necessity, he will inform immediatelythe National Coordinator of the Crisis Committee.The National Crisis Committee Coordinator will then decide if it is necessary activatethecrisis危机委员

3、危机委员会的主席是中国家乐福的主席危机委员会的协调者是事务协调者和中国家乐福的总秘书长CCC营运总执行外部专家也是危机委员会的组成部门， 他们包括来自法律专家，卫生专家&安全顾问。THECRISIS1. ThePresidentoftheCrisisCommitteeisthePresidentofCarrefourThe Coordinator of the Crisis Committee is the Cooperate Affairs and Secretary General of Carrefour China.CCNCCmustdefine arepresentativeThe

4、Coordinator of the Crisis Committee is the Cooperate Affairs and Secretary General of Carrefour China.CCNCCmustdefine arepresentativeanda substitute forthefollowingtheyaretheInternalExpertsoftheCrisisCrisis Committee President Crisis Committee Coordinator Human Resource Director NationalPublicRelati

5、onDirector Legal Affaires DirectorRiskPreventionDirector Food General ManagerNon Food General Manager QualityandFoodSafetyManager Finance DirectorChiefOperationFormatExternalExperts must also bedesignatedto be part of the CrisisCommittee, they include experts from: Legal, Hygiene Bureau & Security C

6、onsultant此名单必须由危机委员会协调者每月更新并下发给危机委员会所有人员。危机委员电话系统可以在3（内部以及外部的专家所有相关人员召集到一起。 他必须根据危机类型判断需要通知哪些人员This list must be monthly updated and distributed by the Secretary of the Crisis Committee Coordinator to all the members. The Coordinator of the Crisis Committee is the one responsible for ensuring that e

7、very Crisis Committees members are informed about the situation. He must formalize the Calling Tree in case of a crisis and define a calling system that permits to join together all the concerned members of the committee (internal and external experts) within hours.Hemustdefinethepersonstocallaccord

8、ingtothecrisis（代表和替代者他们必须向负责关系员工联系信息的协调者告知他们的个人电话号码。危机委员会协This implicates that every member of the National Crisis Committee (the representatives as well as the substitutes) should be reachable 24/7. Thus, they havetoprovidetheirprofessionalandpersonalphonenumberstothecoordinator whoistheoneresponsi

9、ble forensuringthateverymember isinpossessionofthe other members contact information. It is also the responsibility of the Committee Coordinator to evaluate the readiness of the company to face andtoundertakethenecessaryactionstoensurethegroups信息流表格万一发生重大危机事故，拨打电Committee Coordinator to evaluate the

10、 readiness of the company to face andtoundertakethenecessaryactionstoensurethegroups信息流表格万一发生重大危机事故，拨打电话+33 1 41 85 80 80 通知家乐福总危机管理中的职危机管理选派人1. 主家乐福（中国）主替代2. 危机协行政总替代3. 事故指相关店长(或直接通知大区/小区经理4. 人力资人事总替代5. 公全国公关总替代6. 法律事法律总替代7. 保风险防范总替代8. 食品商食品总替代生鲜总9. 非食品非食品总经替代10. 食品质质量&食品安全经替代质量经11. 财财务总替代12. 营北北区区

11、替代东东区区替代南区区南区区Information Flow ChartContact Incaseofmajorcrisis,informCarrefourGroupbycalling+331418580RoleinCrisisDesignationinCrisis1. PresidentofInformation Flow ChartContact Incaseofmajorcrisis,informCarrefourGroupbycalling+331418580RoleinCrisisDesignationinCrisis1. PresidentofCarrefour2. CrisisAdministrative 3. IncidentStore Manager concerned (or direct-report Regional TerritoryManagerasdecidedby4. HumanHumanResource5. National Public Relation 6. LegalLegal7. Riskprevention8. FoodFoodGeneralFresh9. Non-FoodNonFoodGeneral10. FoodQuality&Foodsafe