五星级宾馆前厅代客泊车员岗位职责中英文版

五星级宾馆前厅代客泊车员岗位职责中英文版Room to have a great开始Carpark Vallet Hotel Level:酒店等级：I –V一-五Department:

start车员

成功的部门：Rooms Division房务部Job Band:职位等级：10Reports To:直属上级：Bell Captain行李领班joboverview职位概述· Responsibletoensureguestscarsareparkedandcollectedwithoutdamageatalltimes providing efficient ancourteousservicetohotelguestsandvisitors·负责确保停泊和领取的客人汽车毫无损坏，随时为客人和访科提工高效和周到的服务。AtHolidayInnwewantourgueststorelaxandbethemselveswhichmeansweneedyouto:Beyoubybeingnatural,professionalandpersonableinthewayyouarewithpeopleGetreadybytakingnoticeandusingyourknowledgesothatyouarepreparedforanythingShowyoucarebybeinthoughtfulinthewayyouwelcomeandconnectwithguestsTakeactionbyshowinginitiative, taking ownership andgoing the extra mile在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：· 展现真我：在与他人接触时真实自·对任何事·到、热诚·职尽责并

然、形象专业、积极乐观时刻准备：注意观察周围运用自己的知识，做好应情的准备体现关爱：对宾客关切周积极行动：积极主动、尽且要多做一步Duties and Responsibilities 工作职责· Assist guests andpatrons

of the

hotel with

theparkingvehicle

and delivery of

their协助酒店的客人和顾客停车和取车。Issues parkingcoupons to guest and patrons whorequiresuchservice发给需要代客泊车Ensuresafreeflooftrafficatthemainentranceandcarpark确保入口和停车场的交通畅通。Whenparkingavehicle,ensurethatitisproperlylocked;thatnovaluablesareleftin the vehicle and note down andamage to the vehicle·在停车时确保车被锁好；车中没有贵重物品，记下任何有损坏的地方。Reportanydamagorvaluablesinthevehiclepriortoparkingthevehicle在停车前汇报任何有损的地方或车中的贵重物品。Ensuresmoothdeliveryofthevehicle确保顺利的将车交还给客人。Ensuretheexaclocationofthevehiclemustbeindicatedontheparkingcoupon·确保停车券上标出泊车的准确位置。Whenever requiredassist Doorman in calling of taxis需要时协助门僮叫出租车。Assist Bellman inunloading

luggage

from vehicleupon

arrival of

guests

andwhenever necessary, help bring thluggage into the hotel lobby·需要时协助应接服务生从车上卸下抵店客人的行李，帮助将行李送到酒店大堂。Ensure that thefront entrance and all parking lotsare clean at all times·随时确保酒店的入口和停车场的卫生。Ensure that anyunclaimed

vehicle

left in

thecarpark

is reported

to theConcierge/Duty Manager·确保将留在停车场未班被领经理取的。车量汇报给礼宾部和值aCCOUNTABILITY 责任范围Number of employees supervised –管理的员工Direct直接 无Indirect

N.A.N..A.间接 无AnnualBudget 年度经营··

Operating利润和薪金N.A.无

Profit/Payroll预算Key Metrics –主要绩效指标·assigned完成分配

tasks给的工

Completion of作的情况Decision Making Responsibilitie(Decision Rights) –决策职责(决策权)﹣N.A.无QUALIFICATIONS ANREQUIREMENTS 任职要求RequiredSkills–技能要求Communicationskillsareutilizedasignificantamountoftimewheninteractingwithothers;demonstratedabilityto interact with customers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。Ableand write English· Validlicense required for car.·

to read语driver’s驾照Qualifications学历··

–High School.高中学历Experience –经验1 year experiencin guest servi/r/