csl4训练篇-5红酒培训-03酒服务

Wine

Service葡萄酒服务ASC

Fine

Wines

Company

ProfileASC圣皮尔精品酒业简介With

the

focus

on

high

quality

fine

wines,

ASC

represents

over

1,200different

wines

from

14

countries,

offering

consumers

in

China

acomprehensive

selection,

unparalleled

quality

and

options

for

fine

wines

atall

price

points.ASC圣皮尔精品酒业产品定位于高品质的葡萄酒。ASC精品酒业独家

来自14个国家的1200多款葡萄酒，为中国的消费者提供了全面的、无与伦比的葡萄酒选择，ASC强大的产品阵容已定能瞒足消费者对不同价位葡萄酒的需求。ASC

Fine

Wines

close

collaboration

with

chateaux

in

Bordeaux

including

ChateauLatour,

Chateau

Lafite, ChateauMargaux,

Chateau

Beychevelle,

Chateau

Lynch-Bages,Chateau

Haut

Brion,

Chateau

Cos

d’Estoumel.ASC与诸多波尔多享誉盛名的酒庄建立了密切的伙伴关系，例如：拉图城堡、拉菲古堡、玛歌古堡、白诗桅帆城堡、百麟翅古堡、 古堡、爱诗图古堡等。ASC

精品酒业首席执行

沈品同先生（Don

St.

Pierre,

Jr.)

第三次入选国际

葡人物全球第七名，萄酒杂志《品醇客》,被评选为201

1

年度全球葡萄酒行业最具亚洲第一名。Don

St.

Pierre

Jr.

,

the

CEO

of

ASC

Fine

Wines,

was

internationally

recognized

by<Decanter>

Magazine

as

the

7th

most

influential in

the

wine

world

and

tops

theentrant

list

from

China

and

Asia’s

wine

industry.《葡萄酒

者》杂志酒界

奖2011

年国际年度人物2011

International

Man

of

the

Year

—

Wine

Enthusiast

Wine

Star

AwardsI Wine

Lists酒单Types

of

Wine

list酒单种类Wine

list

by

region根据产区的分类Wine

list

by

alphabetic

order根据字母顺序分类Wine

list

by

varieties根据葡萄品种分类Wine

list

by

intensity

of

wine根据葡萄的强度分类Others其他II Wine

Service葡萄酒服务Wine

Service

葡萄酒服务Presentation

of

the

wine

list

介绍酒单Take

the

order

without

hesitation

确认订单The

client

asks

for

mendations客户要求mendations

offered

建议The

client

may

doubt–reinforce

客户也许置疑－加强你的Presentation

of

the

wine

展示葡萄酒Open

the

wine

bottle

葡萄酒开瓶Client

tastes

the

wine

客人品尝葡萄酒Wine

rejections

葡萄酒Precipitations&

Sediments沉淀物Pouring

sequence

斟酒顺序Glass

refill

and

reorder

葡萄酒续杯和加酒Simply

ask

who

is

going

to

order

the

wine简单询问哪位客人会点酒The

wine

order

is

taken

right

after

theorder

of

the

dishes点餐完毕后点酒The

client

can

:either

make

his

wine

order

withouthesitation客人会：毫不犹豫的点自己喜欢的葡萄酒or

the

client

may

ask

for

amendation或者会要求服务员给与一定Presentation

of

the

Wine

List介绍酒单Take

the

Order

Without

hesitations客人自主点酒Listen

to

the

client

carefully仔细聆听客人的需求Reformulate

clearly

his

choice再清楚无误的重复他的选择You

may

congratulate

him/her

on

thechoice,

especially

in

front

of their

guests你可以赞赏他/

选择，特别是在他们的客人面前Never

contradict

him,

respect

his

tastes不要试图更改他的选择，尊重他的口味Never

criticize

a

wine绝对不要质疑他点的葡萄酒mendations客人要求被

葡萄酒Listen

pro-actively

and

gather

information仔细聆听客人的需要，收集信息Then

give

him

abudget.根据他的菜肴和mendation

according

to

the

dish

and

his，

相应的葡萄酒Pay

attention

to

the

circumstances

&

season注意环境和季节的变化Offer

one

or

two

mendations,

no

more.

Do

not

read

thewine

list只提供一、两个建议，绝对不要照读酒单Justify

your

choice

briefly

with

a

few

words简短的介绍一下你的mendation

tips小贴示(European

clients

欧洲客人)Traditional

drinkers经常饮用葡萄酒的客人Promote

the

characteristics

ofthe

region

强调葡萄酒的产地Region

and

appellation

产地Vintage

年份(

Southern

hemisphere

＋

USA

clients南半球＋

客人

)New

drinkers刚开始接触葡萄酒的客人Promote

the

grape

variety强调葡萄品种的不同Grape

variety

葡萄品种Origin

产地What

if

the

Client

is

in

Doubt?当客户犹豫不决时该如何做Show

him

that

you

fully

understood

his

request说明你完全理解他的需要Perhaps或

以向他mend

him

another

wine其他的葡萄酒Most

of

the

time,

the

client

needs

to

bereassured大多数时候，客人需要你进一步肯定他的选择“To

do

so, l

him

a

few

words

about

thevineyards,winemaker,recent

wine

tasting…”接下来，向他介绍葡萄酒的酒园，酿造商，品酒辞…….Presentation

of

the

Wine

出示葡萄酒Show

the

bottle

and

label

standing

on

the

righthand

side

of

the who

ordered站在点酒客人的右面，向他展示葡萄酒的瓶身和酒标Never

hold

the

bottle

by

the

neck绝对不要握酒瓶的瓶颈Do

not

shake

the

bottle.

Be

gentle.不要摇晃酒瓶，拿放轻柔。Red

wine

should

be

served

at

room

temperature红葡萄酒可以在室温品尝White,

rose

and

sparkling

wines

should

beserved

chilled

and

put

in

an

ice

bucket

betweenpouring白葡萄酒、玫瑰葡萄酒、汽泡酒饮用前都必须冷藏，余下的葡萄酒要连瓶放入冰桶保温Open

the

Wine

Bottle葡萄酒开瓶Always

open

in

the

presence

of

the

guest

andthe

label当着客人的面开启葡萄酒，不要隐藏葡萄酒标Do

not

turn

your

back

to

your

customer不要背对你的客人never

hideCut

the

foil

below

the

neck

with

opener.

Do

not

pierce

thecork用酒刀割开瓶封，不要刺穿软木塞Bend

the

cork

a

little

bit

at to

avoid

making

anoise拔出瓶塞底部时稍微弯曲一点，避免弄出噪音Present

the

cork

upon

successful

removal

from

the

bottle.Do

not

leave

the

Capsule

on

the

table顺利开启葡萄酒后，

铝膜遗留在桌上Give

the

Client

a

Taste

of

theWine

客人品酒Ask

the

guest

who

made

the

order

to

taste

the

wine请点酒的那位客人先试酒Pour

approxima y

one

soup

spoon

worth

of

wine

into

the

glassof

the

designated

guest倒大约一汤匙的葡萄酒给指定的客人Ensure

approval

is

given

before

you

go

on

pouring点酒客人首肯后才为其他客人们侍酒Wine

RejectionsCorkiness:

If

you

smell

mustinessor

damp

cardboard,

then

the

wineis

corked被橡木塞污染：如果有霉味或潮板纸的气味，说明酒已被污染Oxidation:

Sometimes

the

winecan

beoxidized,

meaning

it

hasbeen

exposed

to

air过分氧化：葡萄酒和空气过分接触会被氧化Precipitations

&

Sediments沉淀物Sometimes,

one

can

find

Deposit

of

Crystalsin

white

wines在白葡萄酒中，有时会碰到一些结晶状沉淀。- ic

Precipitations

酒石酸沉淀Sediment

can

accumulate

at

the

bottom

of

aged

red

&

port

wines.有年份的红葡萄酒及钵酒中会集结一些沉淀。Natural

wine

solidsNeed

to

be

decanted葡萄酒中的天然固体物质需要进行醒酒These

in

no

way

affect

the

wine

quality这些都不会影响葡萄酒的质量Wine

Pouring

Sequence侍酒顺序From

the

right

hand

side,

pour

the

winefor

ladies ,

clockwise

from

the

host,then

for

gentlemen

in

the

sameclockwise

manner站在客人右边，

优先，由主人开始顺时针方向，接下来再是男士，同样顺时针方向Thebe

the

lastwho

tastes

the

wine

shouldto

bepoured

aglass最后才将主人的酒杯加满Twist

the

neck

a

little

bit

atpour侍酒完毕后稍微扭转一下酒瓶of

theGlass

Refill

and

Reorder

续杯和加酒•Glass

refill

续杯Make

sure

you

refill

the

glass

as

often

aspossible

and

respond

to

any

request

to

stopthe

refill你必须每次都尽可能的为客人续杯，除非得到停止续杯的指令mend

2nd

bottle

or

a

new

wine加点第二瓶酒或再订其他新酒Always

ask

the

host

whether

a

2nd

bottle

ofthe

same

wine

is

required

or

different

typeof

wine

is

preferred

when

there

is

less

than1/4 bottle

of

wine

left当少于1/4瓶酒时，应该询问主人是否还需要第二瓶或其他不同款的新酒At

least

two

s至少两个人:The

trainer

acts

as

a

client培训师扮演客人The

volunteer

acts

as

the

waiter扮演侍者Follow

the

sequence

of

the

wineservice

including

bottle

opening

andwine

pouring演示侍酒服务的顺序包括开瓶和侍酒Role

Play

角色扮演III

Advanced

Wine

Service高级葡萄酒侍酒Advanced

Wine

Service高级葡萄酒侍酒Wine

Service

TemperatureDecantationHow

to

serve

Sparkling

wineHow

to

serve

SherryHow

to

serve

PortWine

Vintage葡萄酒侍酒温度醒酒汽泡酒如何侍酒雪利酒如何侍酒钵酒如何侍酒葡萄酒的年份Wine

Service

Temperature葡萄酒的侍酒温度Correct

temperature

is

critical

in

wine

appreciation,

at

the

righttemperature

the

wine

is

always

better合适的温度在品酒过程中很重要，葡萄酒在适当的温度时饮用口感会更好。2

common

mistakes

made

at

the

restaurant:餐厅中常见两个错误：-The

white

wines

a too

chilled. Cool

is

not

cold!白葡萄酒侍酒温度过低。凉并不等于冰。-The

red

wines

a at

the

wrong

room

temperature.红葡萄酒在错误的室温饮用。No

wine

should

be

served

above

18-19

degrees

任何葡萄酒的饮用温度都不应超过18-19度Temperature

Tips关于温度的一些小诀窍Whites

wine白葡萄酒Never

use

the

freezer不要放置在冷冻室中Never

put

ice

cubes

into

the

wine不要在葡萄酒中加冰块Never

leave

the

wines

in

the

fridgetoo

long葡萄酒在冰箱中放置过长时间Temperature

Tips关于温度的一些小诀窍Red

wines红葡萄酒

Never

bring

the

wine

toexcessive

room

temperature不要让葡萄酒温度超过室温Never

put

the

wine

close

to

aheat

source葡萄酒放近热源Temperature

Tips关于温度的一些小诀窍For

allwines:对所有的酒Do

not

shake

them; handle

themwith

care不要摇晃，

拿放Slowly

bring

the

wine

to

the

right

temperature将葡萄酒逐渐调节到适当的温度。Bear

in

mind

that

in

the

glasses

the

wine

quicklytakes

on

a

few

more

degrees.葡萄酒倒入杯中，温度会很快变化几度。Wine

can

be

kept

cool

by

using

an

ice

bucket葡萄酒可用冰桶冷却。Wine

Service

Temperature

Chart25242322A

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s543葡萄酒侍酒温度表25242322餐厅和住家的平均温度

2120191817酒体饱满的优质红葡萄酒，波尔多型

1615较精致的优质葡萄酒，勃根蒂型

年轻、酒体饱满的红葡萄酒酒体饱满、口感较干的白葡萄酒

酒窖的理想温度年轻、清淡的红葡萄酒

桃红酒、较一般的葡萄酒

8大多数清淡、口感较干的白葡萄酒和香槟76甜酒

543Decantation醒酒2

reasons

for

decantation醒酒的两个原因Separate

an

old

wine

from any

deposit

in

thebottle将陈年的葡萄酒与其中的杂质分离。Enable

a

‘closed’

young

wine

to

breathe让年轻气味未完全发散的葡萄酒“呼吸”。Decanting

Sequence醒酒步骤Do

not

shakethe

wineLightthe

candleCarefully

open

the

bottlePlacethe

corkon

a

plateTaste

thewineRinse

the

decanter

with

thewine不要摇晃葡萄酒•开瓶把瓶塞放在盘子上品尝葡萄酒用葡萄酒润洗醒酒器Decanting

Sequence醒酒步骤Pour

the

wine

gently;

the

winehas

to

slide

on

the

sidesof

thedecanter.During

the

process,

the

candleis

placed

below

the

shoulder

ofthe

bottle,

creatingtransparency,

so

as

to

see

anydeposits.Lift

the

bottle

(stop

pouring)when

you

reach

the

line

ofdepositExtinguishthe

candle

withoutblowing

on

it

to

avoid

the

badsmell轻柔的倒酒；葡萄酒应沿着醒酒器的边缘流下。在倒酒过程中，蜡烛被放置在瓶边，以便看清瓶底的沉淀。至沉淀处，即停止倾倒熄灭蜡烛。不要吹，以免造成不好的气味How

to

Serve

Sparkling

Wines气泡酒侍酒Hold

the

bottle

at

an

angle

of

45

degrees.45度倾斜拿酒。Do

not

point

the

bottle

end

towards

anyone不要将瓶口对着任何人Grasp

the

cork

firmly

and

twist

the bottle

to

open紧紧抓住瓶塞，转动瓶子开瓶。Avoid

a

loud

bang不要让开瓶声很响Pour

twice

to

avoid

heavy

mousse分两次倾倒，以免

太多。While

serving,

hold

the

bottle

by

the

bottom

with

your

thumb在倒酒时，用大拇指握住瓶底凹处，拿住酒瓶。Port

Wines

Service钵酒侍酒All

served

at

room

temperature室温侍酒Handle

the

Vintage

Port

gentlybecause

of

the

deposit,

decant

it

afew

hours

before

serving.年份钵酒中有沉淀，应

拿放。在饮用前几小时进行醒酒。Pay

attention

to

the

fragile

cork

of

anold

vintage

port老年份的钵酒应注意橡木塞比较易碎IV

Vintage年份Vintage

Quality年份与品质Great

vintage：Outstanding

growingseason

producing

full

ripeness

andtypicality

for

the

region.极佳的年份：非常理想的成长环境让葡萄充分成熟并充分反映出当地的自然环境。Difficult

vintage:

Due

to

bad

weather,lack

of

sunlight,

bad

viticulture

etc...Wines

that

fail

to

rea

inimumstandard. Thanks

to

improved

winemaking

and

viticulture,

there

are

fewer“bad”

vintages.一般年份：不好的气候条件、光照、栽培问题等造成。葡萄酒未达到最低标准。因为酿造和栽培技术的提高，“

坏”

年份现在很少。Vintage

Value

年份与葡萄酒- Great

vintage

:极佳的年份High

prices

butlong

wait

to

rea

aturity价格昂贵，陈年时间较长-

Difficult

vintage

:一般年份：Underestimated,can

be

drunkearlier,at

more

affordable

prices品质预计较差，能较早饮用，价格较低-

Trade

tip/销售小建议:Explain

to

the

client

that

they

can

enjoy

the

wineat

the

right

time

for

the

right

price.向客户建议为相应的场合、相应的价位选择合适的葡萄酒Vintages

are

different;

do

not

generalize年份变化没有相对规律Vintage

Chart年份表QUALITY1960

'

s1970

'

s1980

'

s1990

'

s2000

'

sEXC

EPTIONA

L19822000EXC

ELLENT196119701981199020011966197519831995200219781985199619861998198819991989VERY

GOOD19621971198419911964197319871992196719761979GOOD196019631972197419771980199319941997波尔多(Bordeaux)V Bottle

Closure封瓶VI

BottleClosureLooks

traditionalNatural

productEnables

slow

breathingConsidered

the

best

seal

forageing

top

winesElimination

of

Cork

TaintGreater

ease

of

bottle

openingLower

Sulfur

levels

requiredRetains

freshness

and

fruitflavors(especially

in

younger

wines)TCA

contamination

(CorkTaint

affects

3-10

%

of

allbottled

wines)Quality

corks

are

expensiveMany

wines

use

artificialcorkNot

considered

traditional

bycustomersDoes

not

enable

breathingSynthetic

closureCorkS vin

Screw

CapProsConsVI

封瓶较传统、看起来品质较高天然产品可以让酒进行少量呼吸高品质的橡木塞对优质葡萄酒的陈年极有利避免瓶塞污染开瓶较橡木塞容易许多SO2的含量降低利于保持葡萄酒的新鲜和果味（特别是年轻的葡萄酒.）橡木塞污染（3-10%特别是一些品质较差的产品）产量有限价格较昂贵有些较传统的客人不喜欢材料制造的瓶盖葡萄酒不可呼吸橡木塞螺旋式瓶盖优点缺点VI How

to

store

an

open

bottle如何保存已开瓶的葡萄酒How

to

store

an

open

bottle如何保存已开瓶的葡萄酒Refrigerate:

well-sealed,

fairly

fullbottle

will

remain

fresh

in

the

fridge

fora

considerable

time.

A age

crubourgeois

will

stay

drinkable

for

aweek

or

more.

On

the

whole,

reds

lastfar

better

than

whites.冰箱：密封好、较满瓶的葡萄酒可以在冰箱中保鲜较长时间。一般的中级酒庄葡萄酒可放置一周或一周以上。总的来说，红葡萄酒比白葡萄酒存放时间长。How

to

store

an

open

bottle如何保存已开瓶的葡萄酒Recork: When

putting

a

cork

backin

a

bottle

be

sure

to

put

it

back

theway

it

originally

came

out.

This

isparticularly

important

for

oldervintages

if

you

don't

want

the

wineexposed

to

the

dirt

and

mould

whichmay

have

built

up

under

the

capsule.再封瓶：将瓶塞塞回酒瓶时应保持和开启时一样。陈年葡萄酒更因注意这一点。因为瓶塞的另一头有可能积了灰尘和霉菌。How

to

store

an

open

bottle如何保存已开瓶的葡萄酒Vacuum

Pump: Sucking

the

air

out

ofthe

bottle

can

help

a

wine

keep

longer.Oxygen

is

the

enemy

of

wine.真空机：将瓶中的空气抽出有助于葡萄酒的保存。氧气是葡萄酒的大敌Champagne: A

Champagne

saver

isavital

accessory

if

a

sparkling

wine

is

toretain

its

fizz香槟：香槟保存器是让汽泡酒保持汽泡的唯一方法。VII Wine

Management葡萄酒的管理Cellar

Management酒窖管理Lay

out:You

should

have

easy

access

to

the

fast

moving

winesOld

vintages

and

precious

wines

should

be

“Hidden

away”Stock

the

wines

in

a

logical

order:

by

region,

by

type…放置:销得快的葡萄酒应放在易于取用的地方老年份及贵重葡萄酒应“

藏”

在安全的地方葡萄酒应按规律分组摆放：根据产地、品种…StockM