《酒店英语实训教程》答案 修改版Unit9 Answer Key

AnswerkeyUnit9Activity1Activity1Activity1Activity1Activity1TaskAActivity1TaskAHi!I'mJessicaWatson.I'mahousekeepingsupervisorforHiltonHotel.I'minchargeofmakingsurethatthequalitystandardsofthehotelarefollowedwithregardtocleaningtheroom.Specifically,Isuperviseworkactivitiesofcleaningpersonneltoensureclean,orderly,andattractiveroomsinourhotel.Ialsoassignduties,inspectwork,andinvestigatecomplaintsregardinghousekeepingserviceandequipmentandtakecorrectiveaction.Sometimes,Imaypurchasehousekeepingsuppliesandequipment,andtakeperiodicinventories.Inaddition,Iscreenapplicants,trainnewemployees,andrecommenddismissals.Activity2TaskB行政管家-17Activity2TaskB行政管家-17楼层主管-4公卫主管-2公卫领班-6仓管员--15洗涤工-7行政管家-17楼层主管-4公卫主管-2公卫领班-6仓管员--15洗涤工-7行政管家-17楼层主管-4行政管家-17楼层主管-4公卫主管-2公卫领班-6仓管员--15洗涤工-7行政副管家-3楼层领班-8洗衣房主管-20水洗领班-9清洁工—21客房主管-16客房服务员--14布草主管-1干洗领班-13缝纫工—11客房中心文员—12洗衣房经理-5服务中心领班-19布草领班—10熨烫工—18TaskD1-C;2-A;3-E;4-B;5-F;6-DActivity^Activity^Activity^TaskDRemovedirtylinens,towels,andtrashfromtheroomandthebathroom.RemoveActivity^TaskDthecomforter/blanket.Ifitemsarescheduledtobelaundered,removethemfromtheroom.Otherwise,setthemasidewhilechangingthebedlinens.

Putcleansheetsonthebed(onefittedsheet,oneflatsheet)andcleanpillowcasesonthepillows.Replacetheblanketandcomforter.Cleanthebathroom.Useseveralragstopreventcrosscontamination.Spraythebathtubandshowerwallswithbathroomcleaner,andwipethemdownwitharag.Rinsewithwaterifthechemicalyouuserequiresrinsing.Changetheshowercurtainifitisdirty.Spraythetoiletandseatwithbathroomcleaner,andwipeitdownwithadifferentrag.Cleanthemirrors,windows,TV,andphoneintheguestroomwiththeglasscleaner.Wipedownanyhardsurfacesoffurnituresuchasthedesk,dresser,nightstand,lamps,headboardandinsideofdrawers.Removestainsfromthecarpetingorupholsterywithacleaningproductmadespecificallyforcarpetingandupholstery.Replacetrashbagsintheroom.Makesureallotheritemsprovidedbythehotelarereplaced,suchaslaundrybags,laundryslips,do-not-disturbsigns,andin-roomguestguides.Removeallragsandcleaningproductsfromtheroom.Vacuumthecarpet,andspraytheroomwithairfreshener.Activity4TaskBGuestroomNo.Activity4TaskBGuestroomNo.GuestroomNo.WhatisthecomplaintHowtosolve?about?GuestroomNo.WhatisthecomplaintHowtosolve?about?SarahRoom908CharlieRoom502AnnieSarahRoom908CharlieRoom502AnnieRoom712Thesinkisleakinginthebathroom.Theroomdoesnothaveanoceanview.Dirtyfloor,hairinthebedSendamaintenancemanuptofixitcallfrontofficeandchange