亚马逊邮件模板

亚马逊邮件模板亚马逊邮件模板亚马逊邮件模板亚马逊邮件模板编制仅供参考审核批准生效日期地址：电话：传真:邮编:一、未收到货 4（1）.首次来信 41.请求等待 42.请求等待一周 53.请求等待3天 54.晚发货 6a:晚发货,请求等待（假装海关扣押了一段时间） 6b:晚发货,假装建议重发 65.部分未收到，请求等待（拆分订单，无货后寄包裹） 76.建议重发,未收到，丢包 77.建议退款,丢包（无货） 78.建议重发,部分未收到/发错货 89.建议退款,部分未收到/发错货（无货） 810.告知跟踪号（邮政） 911.告知跟踪号（比邮） 912.客户询问跟踪号（没有跟踪号） 913.已签收，未到货（邮政） 1014.已签收，未收到/到达待取（挂号） 10（2）再次来信 111.建议重发 112.建议退款 113.告知将要发出 114.已重发，请求等待 125.告知已退款 126.退款没收到，让客户询问Amazon 137.感谢买家答应等待 138.感谢买家的理解 139.买家告知货收到，索要好评 13二、物品破损 14（1）首次来信 141.请求拍照-破损 142.建议重发-破损 153.建议退款-破损 154.钻掉了或是什么掉了退部分款 16（2）再来信 161.photo收到，建议重发 162.photo收到，建议退款 163.photo未收到，询问 174.告知24小时内重发 175.告知已退款 17三、描述不符 18（1）首次来信 181.请求拍照 182.建议重发，发错货时 183.建议退款(部分退款，或全部) 19（2）再来信 191.告知会重发 192.告知已退款 19四、订单问题 20（1）取消交易 201.取消交易-付款前 202.取消交易-已付款，未寄出 203.取消交易-已付款，已寄出 204.拒收 21（2）修改地址 211.可以修改 212.修改地址-不能修改，货已发 21（3）.客户想某个时间到，到不了，问是否继续交易 221.客户不回复，联系客户，问是否继续交易 222.客户想某个时间到，不确定，请求等待 22五、退货问题 231.不需要，要退回，问原因 232.发退回地址 233.货物退回时（我方出运费） 244.货物退回时（对方出运费） 245.货物退回时(海外仓) 25六、建议UPS 251.建议使用UPS的(美国站) 252.建议使用UPS的(英国站) 26UPS无法投递让客户联系当地邮局 26七、缺货单，异常单联系 271.假装包裹破损被退回，建议重发 272.假装包裹破损被退回，建议退款（无货） 273.假装包裹破损被退回，建议有货寄出无货退款 284.假装包裹破损被退回，建议自选（无货） 28八、运送及运费问题 29(1)运费问题 291.客户问可不可以统一运费 292.运送问题-屏蔽国家解释 29九、中差评claim问题 30(1)claim 30A:Itemnotreceived 301.建议重发-漏发，（已回复） 302.建议重发-丢包 303.已重发，请求等待 314.建议退款-漏发 315.建议退款-丢包 316.建议退款（建议重发无回复） 325.已退款 32B:Itemnotasdescribed 331.请求拍照-破损 332.建议重发-破损 333.已重发-破损（有跟踪号） 344.建议退款-破损（质量差） 34C:Chargebacks 351.Chargebacks问原因 352.未回复-已签收联系亚马逊 35(2)Feedback 36（1）未收到货物的 361.建议重发 362.告知将要重发 363.已重发-有跟踪号 374.已重发-问有没有收到 375.已重发-已签收 386.建议退款 387.已退款 388.已经全额退款，未收到回复，再次联系催促改差评 39（2）物品损坏 391.建议重发 392.已重发 403.已重发-已签收 404.建议退款 415.建议重发无收到回复，建议退款（请求客户改评时） 416.已退款 42（3）质量不满意 421.建议退款 422.已退款 43（4）尺寸不合适 431.部分退款 432.已退款 44（5）其他原因 441.没有说明原因 442.因为运输慢中评 453.客户答应修改评价，告知步骤 45十、联系亚马逊 46（1）Case 46未收到 461.建议重发-丢包（无回复） 462.已退款-丢包 463.已退款-丢包（签收） 474.已重发-丢包 475.已退款-漏发 48描述不符 481.请求照片，未回复-破损 482.已退款-破损 483.描述不符，让客户退回，但未退回 49（2）Feedback 49未收到 491.已重发-已签收（原跟踪号已签收） 492.已重发-已签收（原订单丢包） 503.已退款-丢包 504.已退款-漏发 51破损 511.已重发-已签收 51描述，期望 521.已退款-客户同意删评 522.解释藏银银 52一、未收到货（1）.首次来信1.请求等待邹DearValuedCustomer,Gladtohearfromyou.Sorryforlettingyouwaitsolong.Yourpackagehasbeensentouton日期.Anditusuallytakesaround15-25businessdaysforarrivalbecauseofthepackageshippedfromChina.Butsometimesitmaybedelayedbymanyunsteadyfactorslikecustoms,flights,weather,etcwhichareuncontrollable.SocouldyoupleasegiveusanothersomedaysYourpatienceandunderstandingissoappreciated.Andifthepackagestillnotarrivesthen,doremembertocontactusagain.Wewillsurelygiveyouafastandsatisfactorysolutionforyou,youhavemywords.Anyquestionorproblem,dofeelfreetocontactus.Wewillreplyyouwithin24hours.Bestregards,Helena2.请求等待一周邹DearValuedCustomer,Thankyousomuchforyourcommunicationandlettingusknowtheproblem.Wedoappreciateitsomuch.Fromthemessage,weknowyouareveryconcernedaboutthepackageandwealsototallyunderstandthefeeling.Butinternationalshipmentisaffectedbymanyunsteadyfactors.Sometimes,thepackagesmaybedelayedalittle.Andifyoulike,couldyoupleasegiveusanotherweekIfthepackagestillnotarrivedthen,we’dliketogivearefundorre-sendforthetransaction.Andpleaseletusknowyourideaforthesolutionofthisproblem.Wesincerelybelievewecansolvetheproblemforyoufasterandmoresatisfactorily.Lookforwardtoyourreply^_^Andwesincerelybelievenothingcanbeaproblemwithcommunication.Niceday.Helena3.请求等待3天邹Hi,DearValuedCustomer,Thankyousomuchforyourcommunicationandlettingusknowtheproblem.Wedoappreciateitsomuch.Fromthemessage,weknowyouareveryconcernedaboutthepackageandwealsototallyunderstandthefeeling.Butinternationalshipmentisaffectedbymanyunsteadyfactors.Thepackagessometimesmaybedelayedalittle.Andifyoulike,couldyoupleasegiveus3daysIfthepackagestillnotarrivedthen,we’dliketogivearefundorre-sendforthetransaction.Andpleaseletusknowyourideaforthesolutionofthisproblem.Wesincerelybelievewecansolvetheproblemforyoufasterandmoresatisfactorily.Lookforwardtoyourreply^_^Andwesincerelybelievenothingcanbeaproblemwithcommunication.Niceday.Helena4.晚发货a:晚发货,请求等待（假装海关扣押了一段时间）邹Hi,DearValuedCustomer,Sorrytohearthatyouhaven'treceivedthepackage.Afterwegotyourmessage,wecontactedthelogisticcompanyimmediately.Weweretoldthatyourpackagewasdelayedbecauseofcustomsinspection,andyourpackagehasarrivedinyourcountry.SocouldyoupleasegiveusafewdaysmoreYourpatienceandunderstandingissoappreciated.Andifthepackagestillnotarrivesthen,doremembertocontactusagain.WewillsurelygiveyouafastandsatisfactorysolutionforyouAnyquestionorproblem,donothesitatetocontactus.It’sourbiggestpleasuretoserveyou.NicedayHelenab:晚发货,假装建议重发邹Hi,DearValuedCustomer,Sorryforlettingyouwaitsolong.Asyourquestion,afterwecheck,Iguessthattheitemwaslostbypost-workers.HowaboutweresendtheorderforyoutoshowourregretIfyouagreewithre-send,anyway,wearetryingourbesttoarriveyoutheitem,nomatterwhatwouldwepayfor.Honestly,begyourforgiveness.Lookforwardtoyourreply!Andwesincerelybelievenothingcanbeaproblemwithcommunication.BestregardsHelena5.部分未收到，请求等待（拆分订单，无货后寄包裹）Hi,DearValuedCustomer,Gladtohearfromyou.Wearesosorrytohearthatpartofitemmissing.Pleasedon'tworry,afterwecheck.Youorderwassentoutseparately.Becauseofinternationalshipment,sometimesitmaybedelayedbymanyunsteadyfactorslikecustoms,flights,weather,etcwhichareuncontrollable.SocouldyoupleasegiveusanothersomedaysYourpatienceandunderstandingissoappreciated.Anyquestionorproblem,dofeelfreetocontactus.It’sourbiggestpleasuretoserveyou,mydearfriend.Bestregards,Helena6.建议重发,未收到，丢包邹DearValuedCustomer,Sorryforlettingyouwaitsolong.Asyourquestion,afterwecheck,Iguessthattheitemwaslostbypost-workers.HowaboutweresendtheorderforyoutoshowourregretItusuallytakesaround15-25businessdaysforarrival.Oryou’dlikearefundinsteadIfyouagreewithresend,couldyoupleasecheckyouraddressforusThanksinadvance.Yourideawillalwaysberespected.Thanksforyourpatienceandunderstandingagain.Lookforwardtoyourreply!Andwesincerelybelievenothingcanbeaproblemwithcommunication.Niceday,Helena丢包，建议有货重发，无货退款邹DearValuedCustomer,Sorryforlettingyouwaitsolong.Asyourquestion,afterwecheck,Iguessthattheitemwaslostbypost-workers.Sorryabouttheinconveniencethatmaycause.Wewouldliketosendyoutotheitem,buttheSKU:isunavailable.HowaboutwerefundyoutheunavailableitemsandsendtheotheritemsWhat’syourideaWewillrespectyouridea.Honestly,begyourforgiveness.Thanksforyourpatienceandunderstandingagain.Lookforwardtoyourreply!Niceday,Helena7.建议退款,丢包邹DearValuedCustomer,Sorryforlettingyouwaitsolong.Asyourquestion,afterwecheck,Iguessthattheitemwaslostbypost-workers.Wewouldliketosendyoutotheitem,buttheitemisnotavailableHowaboutwerefundyoutheitemtoshowourregretWhat’syourideaWewillrespectyouridea.Honestly,begyourforgiveness.Thanksforyourpatienceandunderstandingagain.Lookforwardtoyourreply!Niceday,Helena8.部分未收到/发错货建议重发,邹DearValuedCustomer,Thankyousomuchforyourcommunicationandlettingusknowtheproblem.Wedoappreciateitsomuch.Asyourquestion,afterwecheck,Iguessitmaybethenegligenceofourpackagingstaff.Howaboutwere-sendyoutheitemtoshowourregretWhat’syourideaBytheway,asusualtheitemwilltakearound15-25workingdaystoreachyourside.Honestly,begyourforgiveness.Thanksforyourpatienceandunderstandingagain.Wewillsendouttheitemaftergetyourkindreply.Niceday,Helena9.部分未收到/发错货,建议退款,（无货）邹DearValuedCustomer,Thankyousomuchforyourcommunicationandlettingusknowtheproblem.Wedoappreciateitsomuch.Asyourquestion,afterwecheck,Iguessitmaybethenegligenceofourpackagingstaff.Wewouldliketosendyoutotheitem,buttheitemisnotavailableHowaboutwerefundyoutheitemtoshowourregretWhat’syourideaWewillrespectyouridea.Honestly,begyourforgiveness.Thanksforyourpatienceandunderstandingagain.Lookforwardtoyourreply!Niceday,Helena10.告知跟踪号（邮政）邹MyDearValuedCustomer,,Thankyouforyourpurchase,I’msosorryyouwaitingsolong.Thisisyourtrackingnumber跟踪号,checkwebsiteisThepackagestatusis“状态”.Anditusualtakes15-25daystoarriveyoufromshippingtodeliver.SocouldyoupleasegiveusanothersomedaysYourpatienceandunderstandingissoappreciated.Andifthepackagestillnotarrivesthen,doremembertocontactusagain.WewillsurelygiveyouafastandsatisfactorysolutionforyouAnyquestionorproblem,donothesitatetocontactus.Wewillreplyyouwithin24hours.NicedayHelena11.告知跟踪号（比邮）MyDearValuedCustomer,,Thankyouforyourpurchase,I’msosorryyouwaitingsolong.Thisisyourtrackingnumber跟踪号,checkwebsiteisThepackagestatusis“状态”.Bytheway,weusethe

BelgianPost.Anditusualtakes15-25daystoarriveyoufromshippingtodeliver.SocouldyoupleasegiveusanothersomedaysYourpatienceandunderstandingissoappreciated.Andifthepackagestillnotarrivesthen,doremembertocontactusagain.WewillsurelygiveyouafastandsatisfactorysolutionforyouAnyquestionorproblem,donothesitatetocontactus.Wewillreplyyouwithin24hours.NicedayHelena12.客户询问跟踪号（没有跟踪号）DearValuedCustomer,,Gladtohearfromyou.Thanksforyourpurchase.Becausethepriceisunder£$€,trackingnumberswillbenotupdateontheweb,reallysorrytakeinconvenienttoyou.Butpleasedon’tworry,usuallyallouritemscanarrivesafelyinaround15-25daysbecauseofinternationalshipment.Andofcoursesometimesitmaybedelayedalittleduetomanyuncontrollablefactorslikecustoms,flights,etc.SocouldyoupleasegiveusanothermoredaysAndifthepackagestillnotarrivesthen,doremembertocontactusagain.GreetingsfromChinahereHelena13.已签收，未到货（邮政）DearValuedCustomer,Thankyouforyourpurchase,I’msosorryyouwaitingsolong.WeshippedtheitembyUSPS,thisisyourtrackingnumber跟踪号,checkwebsiteiscanviewit.Thepackagestatusis“状态”.Accordingtothestatus,maybeitarrivedevendeliveredalready,youcandialyourlocalpostofficeaskthemsendittoyouorgetitbyyourself.OrthepackageinyourpostboxIfyougetthepackageornot,pleasefeelfreetocontactusagain.Thanksforyourpatienceagain.Anyrequest,contactusfreely.Wewillreplyyouwithin24hours.Niceday,Helena14.已签收，未收到/到达待取（挂号）DearValuedCustomer,,Thankyouforyourpurchase,I’msosorryyouwaitingsolong.Thisisyourtrackingnumber跟踪号,checkwebsiteisYoucanviewit.Thepackagestatusis“状态”.Accordingtothestatus,maybeitarrivedevendeliveredalready,youcandialyourlocalpostofficeaskthemsendittoyouorgetitbyyourself.Ifyougetthepackageornot,pleasefeelfreetocontactusagain.Thanksforyourpatienceagain.Anyrequest,contactusfreely.Wewillreplyyouwithin24hours.Niceday,Helena（2）再次来信1.建议重发邹Hi,DearValuedCustomer,Thankyousomuchforyourcommunicationandpatienceshowninthistransactionwhichwedoappreciatesomuch.Wearesorrytoknowthatthepackagestillnotarrived.Justaswe’vepromised,we’dlikesolvetheproblemforyounow.Howaboutarrangingare-sendforthisorderOryou’dlikearefundinsteadIfyouagreewithresend,couldyoupleasecheckyouraddressforusThanksinadvance.Yourideawillalwaysberespected.Wewillsendouttheitemaftergetyourkindreply.Bestwishes,Helena2.建议退款邹Hi,DearValuedCustomer,Thankyousomuchforyourcommunicationandpatienceshowninthistransactionwhichwedoappreciatesomuch.Wearesorrytoknowthatthepackagestillnotarrives.Justaswe’vepromised,we’dliketoresolvetheproblemforyounow.HowaboutwerefundyoutheorderYoucankeepitasagiftwhenthepackagearriveslater.HowdoyoulikethissuggestionLookforwardtoyourreply!Andwesincerelybelievenothingcanbeaproblemwithcommunication.Bestregards,Helena3.A:告知将要发出邹DearValuedCustomer,Thanksforyourreply.Wewillsenditoutforyouwithin24hours.Anditusuallytakesaround15-25daysforarrival.SincerelyhopethepackagecanarriveASAP^_^Anyquestionorproblem,dofeelfreetocontactus.It’sourbiggestpleasuretoserveyou.Wewillreplyyouwithin24hours.Bestregards,HelenaB:已重发有货的，退款无货的邹DearValuedCustomer,Thanksforyourkindreply.Therefundofunavailableitemhasbeenissued,pleasecheckyouraccount.Wewillsendremainingitemoutforyouwithin24hours.Anditusuallytakesaround10-15daysforarrival.SincerelyhopethepackagecanarriveASAP^_^Anyquestionorproblem,dofeelfreetocontactus.It’sourbiggestpleasuretoserveyou.Wewillreplyyouwithin24hours.Bestregards,Helena4.已重发，请求等待邹Hi,DearValuedCustomer,Wearesorryaboutthatyouhavenotreceivedyourfirstpackage.Yourreplacementhasbeenresenton发货时间.Anditusuallytakesaround15-25daysforarrival.Andifyoulike,couldyoupleasegiveusotherdaysSincerelyhopethepackagecanarriveASAP^_^Pleasegiveusachance,andifthepackagestillnotarrivesthen,doremembertocontactusagain.Wewillgiveyouafullrefund.Wedon’twanttoletyoudisappointed.Letcustomersatisfactionisouraim.Anyquestionorproblem,dofeelfreetocontactus.It’sourbiggestpleasuretoserveyou.Bestregards,Helena5.告知已退款邹Hi,DearValuedCustomer,Thanksforyourkindreply.Therefundhasbeenissuedforyou,pleasecheckit.Thankyouagainforyourpatienceandconsiderationshowninthistransaction.Ifthepackagehappenstoarriveyou,pleasejustkeepitasagift.Anyquestionorproblem,donothesitatetocontactus.Wewillreplyyouwithin24hours.Niceday,Helena6.退款没收到，让客户询问AmazonHi,DearValuedCustomer,Sorrytohearthatyouhaven'treceivedyourrefund.Butweindeeddidarefundtoyou.Pleaseseetheattachment.Wehaveattachthepicturetoshowrefundstatus.Therefundonlyretreattoyouraccountwhichyoupaidforthisorder.Ifpossible,maybeyoucouldaskAmazonforabrightanswer.Therefundshouldbereturnedtoyouraccountautomatically.Anyquestionorproblem,donothesitatetocontactus.It’sourbiggestpleasuretoserveyou.Niceday.Helena感谢买家答应等待邹DearValuedCustomer,Thanksforyourkindpatienceandbigunderstanding,hopeitwillarriveyousoon.Anyquestionorproblem,dofeelfreetocontactus.Wewillreplyyouwithin24hours.Bestregards,Helena感谢买家的理解DearValuedCustomer,Thanksforyourbigunderstanding.Youareaverynicecustomer.Anyquestionorproblem,dofeelfreetocontactus.Wewillreplyyouwithin24hours.Bestregards,Helena买家告知货收到，索要好评DearValuedCustomer,Wearesohappytohearthatyouhavereceivedtheitem.Thankyouagainforyourbigpatienceandunderstandingshowninthistransaction.Wedoappreciateitsomuch.DoyoulikeitYourshoppingexperienceisveryimportanttousandourbusiness.Wewouldliketoinviteyoutoleavepositivefeedbackonourproductsandservice.Thankyouforyourkindlyhelp,andwelookforwardtoprovidingyouwiththebestbuyingexperienceagainonAmazon!Bestwishes,Helena买家告知货收到DearValuedCustomer,Wearesohappytohearthatyouhavereceivedtheitem.Thankyouagainforyourbigpatienceandunderstandingshowninthistransaction.Wedoappreciateitsomuch.Bestregards,Helena索要好评DearValuedCustomer,It’sourbiggestpleasuretoserveyou,mydearbuyer.Satisfyingeverycustomerisourprinciple.Hopeyoucangiveusapositivefeedbackforourservice.GreetingsfromChinahereBestwishes,Helena二、物品破损（1）首次来信1.请求拍照-破损邹Hi,DearValuedCustomer,Thankyousomuchforyourcommunicationandlettingusknowtheproblem.Wedoappreciateitsomuch.Wearesosorrytoknowthattheitemwasdamaged.CouldyoupleasetakeaphotoofthedamageditemNohardfeelings,it’sjustourroutineworkandwillalsohelpusfindouttheexactreasonforthedamageinordertoavoidthesameproblemagain.Thankyousomuchforyourhelpandunderstanding.Andwesincerelybelievenothingcanbeaproblemwithcommunication.Lookforwardtoyourreply!Bestwishes,Helena2.建议重发-破损邹DearValuedCustomer,Thankyousomuchforyourcommunicationandlettingusknowtheproblem.Wedoappreciateitsomuch.Sorryaboutthattheitemwasdamaged.Butpleasedon’tworry;we’dliketofixtheproblemforyou.Howaboutre-sendyouaperfectonetoreplacethedamagedoneAstothedamagedone,noneedtosendback.Certainly,wewillpayforthepostage.Itwillbesentoutaftergetyourkindreply.Lookforwardtoyourreply!Bestwishes,Helena3.建议退款-破损邹DearValuedCustomer,Thankyousomuchforyourcommunicationandlettingusknowtheproblem.Wedoappreciateitsomuch.Sorryaboutthattheitemwasdamaged.Butpleasedon’tworry;we’dliketofixtheproblemforyou.HowaboutrefundyouthedamageditemAndyoudon’tneedtoreturnthedamageditemtous.Orwhat’syourideaLookforwardtoyourreply!Bestregards,Helena4.钻掉了或是什么掉了退部分款Hi,DearValuedCustomer,Sorrytohearthat.Butdon’tworry.Wewouldliketoresolvetheproblemforyounow.Howaboutwerefundyou金额toshowourregretWhat’syourideaWewillrespectyourideaalways.Wearesorryforhavingyouthroughthisinconvenience.Lookingforwardtoyourreply!Bestwishes,Helena（2）再来信1.photo收到，建议重发DearValuedCustomer,Wegotthephoto.Thankyousomuchforyoureffortinthismatter.Justaswepromised,we’dliketofixtheproblemforyounow. Howaboutre-sendingyouanewonetoreplacethedamagedoneAstothedamagedone,noneedtosendback.Wereallydon’twanttotroubleyouonthereturning.Andwewillalsopackagetheitemmuchbettertoavoidthesameproblemagain.HowdoyoulikethissuggestionLookforwardtoyourreply!Bestwishes,Helena2.photo收到，建议退款Hi,DearValuedCustomer,Wehavereceivedthephotoyoutaken.Thankyousomuchforyoureffortinthismatter.Justaswepromised,we’dliketofixtheproblemforyounow.HowaboutwedoarefundforthismatterAndyoudon’tneedtoreturntheitematyourexpense.HowdoyoulikethissuggestionOrwhat’syourideaYourideawillberespectedalways.Lookforwardtoyourreply!Bestwishes,Helena3.photo未收到，询问Hi,DearValuedCustomer,Thankyousomuchforyourhelp.Butwestillhavenotreceivedthephotothatyousenttous.CouldyoupleasetryagainThankyouagainforyourhelpandconsideration.Lookforwardtoyourreply!Niceday.Helena4.告知24小时内重发Hi,DearValuedCustomer,Thanksforyourkindletter.Wewillre-sendtheitemforyouin24hours.Andwewillalsopackageitmorecarefullyinordertoavoidthesameproblemagain.Anditusuallytakesaround15-25daysforarrival.HopethepackagecanarriveASAP.Thankyouagainforyourunderstandingandcommunicationshowninthistransaction.Anyquestionorproblem,donothesitatetocontactus.It’sourbiggestpleasuretoserveyou.BestregardsHelena5.告知已退款Hi,DearValuedCustomer,Thanksforyourkindreply.Therefundhasbeenissuedjustasweagreed.Pleasecheckit.Thankyouagainforyourunderstandingandcommunicationshowninthistransaction.Anyquestionorproblem,donothesitatetocontactus.It’sourbiggestpleasuretoserveyou.Bestregards,Helena三、描述不符（1）首次来信1.请求拍照-发错货时邹Hi,DearValuedCustomer,Wearereallysorrytohearthat.Andthankyousomuchforyourcommunicationforlettingusknowthisproblem.DidwesendthewrongitemtoyouIn

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receivedAndwewillsurelygiveyouamostsatisfactorysolutionforyou.Lookforwardtoyourreply!Bestwishes,Helena2.建议重发-发错货时邹Hi,DearValuedCustomer,Wearereallysorrytohearthat.Andthankyousomuchforyourcommunicationforlettingusknowthisproblem.Howaboutre-sendingyoutherightoneforyouAstotheoriginalone,noneedtosendback.Wereallydon’twanttotroubleyou.HowdoyoulikethissuggestionLookforwardtoyourreply!HaveanicedayHelena3.建议退款(部分退款，或全部)Hi,DearValuedCustomer,Wearereallysorrytohearthat.Andthankyousomuchforyourcommunicationforlettingusknowthisproblem.Howaboutwerefundyou退款金额forthismatt