Business Etiquette 商务礼仪英语(双语)

BusinessEtiquette外语学院:涂慧娟制作整理课件IntroductionsIntroductionsoftheteacherIntroductionsoftherulesIntroductionsofteachingmethodsIntroductionsofscoringmethodIntroductionsaboutthisbookBasicKnowledgeofbusinessetiquetteContents:EnglishforBusinessEtiquette整理课件Contents:EnglishForBusinessEtiquetteEtiquetteforBusinessGreetingEtiquetteinBusinessTalksEtiquetteforBusinessCallsEtiquetteforBusinessVisitingReceptionEtiquetteEtiquetteinBusinessNegotiatingEtiquetteforBusinessDinnerEtiquetteforBusinessDressingEtiquetteforSendingBusinessGiftsEtiquetteinBusinessActivities整理课件References(与本课件有关的参考书目)杨文慧,周瑞琪《商务礼仪英语》广州:中山大学出版社:2003年[德]阿道夫·弗莱尔，冯·克尼格著曹晓寒,刘昭霞译《克尼格礼仪大全》北京:中国商业出版社2004年杜保良主编《英语社交高手》北京:外文出版社:2003年NoraToots,TiiuLoog原著冀群姐编译《涉外秘书英语》北京:外语教学与研究出版社:2002年整理课件IntroductionoftheteacherNancyTu涂慧娟MajorinForeignTradeEnglish2yearsinTaiwaneseinvestedcomputercompanyasaninternationalbuyer10yearsinthisuniversity,teachingbusinessEnglish,BusinessEtiquette,InternationalTradePractice,andsoon.整理课件OurrulesforclassroomstudyI’llcalltherollfromtimetotime.Don’tbelatetomyclass!Ifyoucan’tattend,youcanaskforleaveINADVANCE.YouneedtowriteanoticeinEnglishandhandinbeforehand.Threeabsencesmeanthatyou’llfailthecourseautomatically.Beinglateforthreetimesequalstooneabsence.整理课件IntroductionofteachingmethodAlldialoguesineverychapterwillberoleplayedbystudents.Demonstrateanddiscussspecialbusinessetiquetteinsomeaspects.Putinadditionalknowledge.Quiz:testyourself.Homework:reviewkeypointsanddifficultpoints.Reallifepractice:howtotie整理课件Introductionsofdailyperformancescoring(30’30%)Attendance10’10%Classroomroleplay5’5%Homeworkandtest5’5%ReallifePractice10’10%Note:Thefinalwrittentestwilltake70pointsofthetotalmark.整理课件Introductionsaboutthisbook

YangWenhui,ZhouRuiqi.EnglishForBusinessEtiquette,Guangzhou:ZhongShanUniversityPress,2003Therearealltogether14chapters.整理课件ImportantChaptersEtiquetteforBusinessGreetingEtiquetteinBusinessTalksEtiquetteforBusinessCallsEtiquetteforBusinessVisitingReceptionEtiquetteEtiquetteinBusinessNegotiatingEtiquetteforBusinessDinnerEtiquetteforBusinessDressingEtiquetteforSendingBusinessGiftsEtiquetteinBusinessActivities整理课件Chapter1Etiquettefor

BusinessGreetingDialogues:RoleplayP2~P17Greeting,Introduction&VisitingCardsChattingGettingDowntoBusinessEndingaMeetingFocusHomeworkandtest整理课件HomeworkandtestforChapter1Reviewwhatyouhavelearnedinclassanddiscuss:Howtogreetandshakehandswithabusinesspartner?Howtointroduceabusinesspartner?Howtoexchangevisitingcards?Howtofindaneutralsubjecttochat?test整理课件test1TrueorFalse:Youcanonlyshakehandswithyourrighthand.Ifyouwanttoknowsomeone’sname,youcanask“What’syourname?”You’dbetterextendyournamecardwithbothhandstoshowyourrespect.You’dbetterbeginwithasmalltalk,ifthepersonisyournewcustomer.Weatherisnotagoodneutralsubject.整理课件Ifit’sastranger,youcanstartbytalkingabouthisfamily.Ifit’sanoldcustomer,youcangetdowntobusinessbytalkingaboutlastorder.Inbusinessmeeting,youcannotleavesuddenlywithoutsayinggoodbye.Whentalking,you’dbetterlookattheotherpersonrightinhiseyesallthetime.Youshouldobeyruleofbusinessetiquetteinallcases.整理课件Chapter2EtiquetteinBusinessTalksDialogues:RoleplayP19~P35ComplimentsThanksCongratulationApologyFocusHomeworkandtest整理课件Homeworkandtestforchapter2Reviewwhatyouhavelearnedinclassanddiscuss:Howtomakecompliments?Whataretheusefulphrasesandsentences?Howtosay“thanks”?Howtocongratulatepeople?Howtomakeapology?test整理课件Test2TrueorFalse:Inordertobuildagoodrelationship,youshouldalwayspraiseotherpeople.Youcanalwayspraiseapersonbysaying“youarebeautiful/handsome.”evenifthepersonisplainorugly.Whenapersonpraiseyou,youcansay“notreally.”.整理课件Inordertoexpressyourappreciation,youcansay“I’mverysorrytohavewastedsomuchofyourtime.Inansweringotherperson’s“thankyou”,you’dbettersay“Nevermind.”整理课件Chapter3EtiquetteforBusinessCallsDialogues:RoleplayP36~P57MakingandReceivingBusinessCallsLeavingBusinessMessageRingingBackDealingwithUrgentCallDealingwithComplainingCallFocusHomeworkandtest整理课件Homeworkandtestforchapter3Reviewwhatyouhavelearnedinclassanddiscuss:Howtomakeandreceivebusinessphonecall?Whatarethesuggestedsteps?Howtoleaveabusinessmessage?Howtodealwithanurgentcall?Howtodealwithacomplainingcall?test整理课件Test3Writing:Supposeyou’rethecolleagueofMr.DavidSmith.You’vereceivedacallfromMs.MaryGreenofABCCo.whenhe’sout.Pleaseleaveamessageforhim.Ms.Greenwouldliketoaskhimreturnhercallbefore11amtomorrowandshe’dliketotalkabouttheneworder.整理课件Chapter4EtiquetteforBusinessVisitingDialogues:RoleplayP58~P81MakinganInvitationAcceptinganInvitationPreparingaBusinessVisitVisitingaCustomerThankingforReceptionFocusHomeworkandtest整理课件Homeworkandtestforchapter4Reviewwhatyouhavelearnedinclassanddiscuss:Howtomakeaninvitationorallyandinwrittenform?Howtoacceptaninvitationinwritten?Howtoprepareabusinessvisit?Howtomakeanappointment?test整理课件Test4CaseanalysisSupposeyou’regoingtovisitMr.DavidSmithinABCInternationalCo.inNewYork.ThereisaninternationalelectronicsexhibitioninNewYork.You’regoingtoattenditwithyourgeneralmanager.You’rethesalesmanager.Pleasewriteaplanandaschedule.整理课件Chapter5ReceptionEtiquetteDialogues:RoleplayP82~P107SettinguponAgendaMakingAccommodationMeetingCustomersVisitingPlantsArrangingRecreationActivitiesSeeingOffFocusHomeworkandtest整理课件Homeworkandtestforchapter5Reviewwhatyouhavelearnedinclassanddiscuss:Howtosetuponanagenda?Howtomakeaccommodation?Whatkindofaccommodationwillyouchooseforyourforeignguests?Howtomeetacustomer?Howtoarrangeactivitiesforyourguests?test整理课件test5Writing:anagendaSupposeyou’rethesalesmanagerofaclothingcompanyinNanchang.YourpotentialcustomerMr.DavidSmithandMr.MichaelWhitefromAmericawillcometovisityouduringthefirsthalfofJune.Arrangeproperactivitiesandwriteanagendaforthem.整理课件Chapter6EtiquetteinBusinessNegotiatingDialogues:RoleplayP97~P123SeekingBusinessPossibilityPromotingSalesAskingforDeferredPaymentHandlingClaimsDecliningPolitelyFocusHomeworkandtest整理课件Homeworkandtestforchapter6Reviewwhatyouhavelearnedinclassanddiscuss:Supposeyou’rethemarketdevelopingmanager,howtodevelopanewmarket?Howtopromoteyoursales?Howtoaskfordeferredpayment?Howtohandleclaimsanddeclinepolitely?test整理课件test6Answerthefollowingquestions:Whatarebasicprinciplesofbusinessnegotiation?WhatarethemajordifferenceinnegotiationstylesbetweenAmericanandBritishnegotiators?CanyoulistsomecharacteristicsofRussiannegotiators?整理课件Chapter7EtiquetteforBusinessDinnerDialogues:RoleplayP138~P166InvitingtoDinnerBusinessLunchWesternFoodChineseFoodCocktailPartyFocusHomeworkandtest整理课件Homeworkandtestforchapter7Reviewwhatyouhavelearnedinclassanddiscuss:Whatshouldyoupayattentiontowhenattendingawesterndinnerparty?CanyouintroducesomefamousChinesecookingstyles?Doyouknowsomethingaboutacocktailparty?test整理课件Test7choosecorrectdishware:bread&buttersaladfishpotatopuddingmeatredwinechampagnewinesoup整理课件Chapter8EtiquetteforBusinessDressingDialogues:RoleplayP167~P194AtmostformalsituationsAtformalsituationsAtsemi-formalsituationsAtinformalsituationsFocusHomeworkandtest整理课件Homeworkandtestforchapter8Reviewwhatyouhavelearnedinclassanddiscuss:Whatshouldamanwearatmostformal/formal/semi-formal/informalsituations?Whatshouldawomanwearatmostformal/formal/semi-formal/informalsituations?Whatarethedressingprinciples?test整理课件Test8Writing:ADialogueWriteadialoguetogiveyouryoungersistersuggestionsofdressingatdifferentsituations.Sheisanewlygraduate.She’susuallydressedincasualclothes.整理课件Chapter9EtiquetteforBusinessGiftsDialogues:RoleplayP195~P209ChoosingRightBusinessGiftsGivingaGiftReceivingaGiftASpecialGiftFocusHomeworkandtest整理课件Homeworkandtestforchapter9Reviewwhatyouhavelearnedinclassanddiscuss:Howtochooseaproperbusinessgift?Whenshouldyougivethegift?Howshouldyougivethegift?Whatarethetaboosofgivingbusinessgiftsindifferentcountries?test整理课件Test9CasestudyYou’regoingtovisitMr.Smith,thepurchasingmanagerofanAmericancompany.You’resupposedtotakeabusinessgift.Mr.Smithisamiddle-agedmanwholovesChineseart.Pleasefindaproperbusinessgiftforhimandtellyourreasons.整理课件Chapter10EtiquetteinBusinessActivitiesDialogues:RoleplayP285~P307OpeningCeremonyCuttingtheRibbonNewsReleasingConferenceAdvertisementFocusHomeworkandtest整理课件Homeworkandtestforchapter10Reviewwhatyouhavelearnedinclassanddiscuss:Howtoholdanopeningceremony?Howtoorganizecuttingribbonceremony?Howtoorganizeanewsreleasingconference?Howtoorganizeanexhibition?test整理课件Test10CaseanalysisWritedownyourplanfororganizinganewsreleasingconference.You’regoingtopromoteanewproductinthatconference.Thenewproductisanewlydesignedcellphone.整理课件BasicKnowledgeofbusinessetiquetteWhatisetiquette?TestYourselfBasicRulesofEtiquette.Howtomakeeyecontact?Propercommunicationdistance3APrincipleofBusinessEtiquette.OccasionsforBusinessEtiquette整理课件BusinessEtiquette:Focus(1)Howtoshakehands?Howtointroducepeople?introductionsHowtoexchangenamecard?Howtochat?Howtoendameeting?整理课件BusinessEtiquette:focus(2)Howtomakecompliments?MakingapologiesSayingthanksHowtocongratulate?整理课件BusinessEtiquette:focus(3)ProtocolsforbusinessphonecallsHowtomakebusinesscalls?Words&phrasesforphonesLeavingamessageHowtohandleacomplainingcall整理课件Howtoextendinvitation?Formalinvitations&replies.Howtoprepareabusinessvisit?BusinessEtiquette:focus(4)Beingagoodguest整理课件Howtosetuponanagenda?HowtomakeaccommodationdifferenthotelsdifferentaccommodationsdifferentroomsMakingflightreservationswordsaboutflightVisitingplants:CompanyStructureBusinessEtiquette:focus(5)Howtobeagoodhost:arrangedinners整理课件BusinessEtiquette:focus(61)SeekingBusinessPossibilityAboutClaimAdditionalKnowledge:AboutGuangzhouFairBasicprinciplesofnegotiationequalityprinciplesincerecooperationkeepthenegotiationflexible&fluidmore整理课件BusinessEtiquette:focus(62)GlobalNegotiationEtiquettedresscodekissingdiningtaboosNegotiationstylesAmericanStyleGermanStyleFrenchStyleBritishStyleRussianStyleAustralianStyle整理课件BusinessEtiquette:focus(7)Banquetetiquettehowtouseknifeandfork?banquettipshowtoorderhowtodrinksouphowtoeatbreadproperorderofcourseschoosemaincourseaboutwineWesterntablemanners整理课件Properappearance:agoodfirstimpressionClothing(principles)OrnamentsInstructionsforwomen’swardrobeInstructionsformen’swardrobeDressing:mostformalsituationsformalsituationssemi-formalsituationsinformalsituationsOtherReferencesinChinese:howtotieandchooseaman’sbusinesssuitBusinessEtiquette:focus(8)整理课件BusinessEtiquette:focus(9)BusinessGifts:whattogive?BusinessGifts:whentogive?BusinessGifts:howtogive?整理课件BusinessactivitiesopeningceremonycuttingtheribbonnewsreleasingconferenceholdanexhibitionBusinessEtiquette:focus(10)整理课件WhatisEtiquette?(1)ProperBehavior礼节Politeness礼貌Procedureofceremony仪式Appearance仪表整理课件WhatisEtiquette?(2)Listentoadialogueandtrytofillinthefollowingblanks.Etiquetteisasetof________thatallowustointeractwithothersina_______________;andtreatingotherpeoplewith______and________;andmakingthemfeel_________withyou.rulescivilizedmannercourtesyrespectcomfortable整理课件Etiquetteincludes:PublicEtiquetteCommunicationEtiquetteBusinessEtiquette(Western)整理课件Properpostures(《礼仪培训视频》）Watchavideoandlearnsomethingaboutbasicetiquette.整理课件TestYourselfMakejudgementaboutthefollowingstatements.WriteTrueorFalseinthebracket.(50’)Ifyou’reintroducedtoanotherguest,youshouldextendyourhandfirst.()Inordertointroduceanotherperson,youcanpointathimwithyourfinger.()Ifyouarethehost,youshouldintroduceMarytoBob.()Inordertoshowthatyouareagentleman,youshouldextendyourhandtoaladyfirst.()Don’tkeepother’snamecardinyourpocket,especiallyyourbackpocket.()TFFFF整理课件Whenyouexchangeyournamecard,youshouldmakethenamecardfaceyouinordertoseeitclearly.()Youshouldonlykeepthenamecardinacardcaseoracardfile.()Inordertoshowyourrespect,youshouldgiveyournamecardwithbothhands.()Duringthemeeting,ifyouhavesomeurgentcasestodealwith,youcanleavesuddenly.()Ifyouvisitaforeignfriend,youcannotbelate.Soitwouldbebetteryoucomeasearlyaspossible.()FTTFF整理课件Choosethebestanswerforthefollowingquestions.(50’)Ifyoudon’thaveanamecard,youshouldsay__________.Oursisasmallcompanyandwehaven’tgotacardtogiveyou.Sorry,I’vejustusedupmyvisitingcards.AsI’monlyasmallpotatoinourcompany,Ihaven’tgotanycardofmyown.Sorry,Idon’thaveanycards.B整理课件Ifyouaremeetingwithanewcustomer,youusuallystartwithsomesmalltalks.Youcanchooseallthefollowingexcept_______.It’ssohottoday,isn’tit?Whatdoyouthinkoftheweatherhere?Doyoulikethiscity?Howmuchdoyouearnayear?D整理课件Ifyouareaskedasillyquestion,youshouldsay_______.Whatasillyquestion!Whydoyouwanttoknow?That’sreallyagoodquestion.Nonsense.Youmustapologizeifyouarelateformorethan_____minutes.A.5B.10C.30D.60CA整理课件Usually,visitsshouldbearrangedaround_______.A.10a.m.or4p.m.B.8a.m.or6p.m.C.9a.m.or5p.m.D.6a.m.or7p.m.A整理课件BasicRules:SOFTENS----SmileO----OpenpostureF----ForwardleanT----TouchE----EyecontactN----Nod/Natural整理课件BodyLanguageHowtomakeeyecontact?

Stareatthepersontoshowyourgreatinterest.Trytoexchangefeelingwithyoureyes.Benatural.Don’tglareattheperson.Don’tbestiff.整理课件Howtomakeeyecontact?

10cm10cm5cm整理课件AbouteyecontactListentothefollowingconversationandfillintheblanks.Wesend__________messageswithourarms,ourlegs,our________,our_________andmostoftenwithour_____.Forthedeerfacingtheheadlightsofanoncomingcar,itsexpressionisoneof_________,butnot_______.Learningtocontrolthemessagethatyour_____sendisthekeyto__________perdistancenonverbalposturegestureseyeslookingseeingeyescourteous整理课件Whatistheproperdistanceofaconversation?personaldistance:lessthan0.5meter,forfamilymemberscommunicationdistance(regulardistance):0.5m~1.5m,formostpeoplerespectdistance:1.5m~3m,forsuperior,elderlypeople,thosewhoyourespectpublicdistance:morethan3.5meters,forstrangerinpublic整理课件Howtoleaveagoodimpressionbyproperlydressing?Listentothefollowingconversationandfillintheblanks.Younevergeta_____________tomakeafirstimpression.Hairshouldbewell__________;facewell_______;tiesproperly_____；pantsshouldnot_____thefloor;shoesshouldbe_________.Andno______socks,please.secondchancemaintainedshavedtieddragpolishedwhite整理课件Clothing保持个人卫生、身体健康表情礼仪：微笑和眼神姿态：（站、坐、走）男性站立时忌两手插腰或双手交叉在胸前，这有居傲无礼之意。女性站时忌两脚过度分开。手势：忌当众挖鼻孔，修指甲，抓痒等。服饰礼仪：整洁，个性，和谐ClothingPrinciples整理课件ClothingPrinciples(TOP)T:timeO:OccasionP:Placeeveningdressoutingcasualclothesofficebusinesssuitsbanquetornament整理课件OrnamentsForwoman:shoesstockinghandbagjewelry:ring,necklace,ear-ring,bracelet,brooch,etc.Forman:ringnecklacebriefcaseorportfolioglasses整理课件Instructionsforwomen’swardrobeatleastonesuitofbasiccolor:darkblue,blackorgray.traditionalgarment,skirtandtrousersofbasiccolor.daytimesuitsofsinglecolor.ornamentofpersonalstyle:earring,necklace,scarves,brooch,etc.long-sleevedshirtsofgoodqualityblackleathershoesfashionablecoat&eveningdresssuitablehandbags&jewels整理课件Instructionsformen’swardrobethreesuits:darkgrayordarkblue;oneforsummernobrownsuitsorshoesawarmcoatdouseabeltandmakesurethetipofyourtiecantouchyourbeltseveralwhiteshirtsofgoodqualityblackleathershoes&darksockshandkerchiefseveraldarkorblackties整理课件BusinessDressing:womanAtmostformalsituations(banquet):eveningdressesorbanquetdresses.Atformalsituations(visit):woman’sbusinesscoordinates.Atsemi-formalsituations(office):businesssuits(trousers)整理课件BusinessDressing:manAtmostformalsituations(banquet):swallowtailsorsuitinthree(adarksuit,whiteshirtandgraytie)Atformalsituations(visit):darksuitsintwo.Atsemi-formalsituations(office):longsleevedshirts,tieandtrousers.整理课件Dressing:mostformalsituations1

(banquetorsocialactivities)Women:eveningdresses,banquetdressesorwoman’scheongsam&shawlsdiamondorpearlnecklace&earringshigh-heeledleathershoeshandbagnotrousersorshortskirtsmen整理课件Men:men’sformalattiresswallowtailsdarksuitinthreewhiteshirt&darktiesorcravatblackcowskinleathershoes&darksockswhitesilkhandkerchiefDressing:mostformalsituations2

(banquetorsocialactivities)整理课件Dressing:formalsituations1

(businessactivities)women:daytimesuits,coordinatedsuits,businesssuitsordaytimedresseshigh-heelshoesnotoelessorbacklessshoesstockingsmen整理课件Men:formalbusinesssuitnocasualbusinesssuitwhiteshirtofgoodqualitydarkleathershoes&darksocksdarktiesDressing:formalsituations2(businessactivities)整理课件Dressing:semi-formalsituations1

(office)Women:longskirtsordaytimesuitswomen’sshirts&longtrousersnoshortskirtsorsleevelesstopsorbacklessandsleevelessdressesnojeansorshorttrousersleathershoesmen整理课件Men:darksuitswhitelong-sleevedshirtstiedarkshoes&darksocksnopantsorshortsleevedshirtsDressing:semi-formalsituations2

(office)整理课件Dressing:informalsituations

(travel,entertainment,etc.)Women&Men:comfortablecasuallightweightclothes,suchasjackets,lightweightsweaters,jeansorpants.orsportsjacketscolorfulorbrightcolorcasualleathershoesorsportsshoes整理课件Man’sbusinesssuits

男式西服的三大色系蓝色系

所谓的蓝色调可以是从浅蓝一直到接近黑色的深蓝，而用在正式场合的就应该是深蓝色了。而2001年春天所流行的水蓝色调西装，就比较适合用於假日休闲时穿着，深蓝色可以说是不会被淘汰的颜色(起码这个世纪还会是如此)，深蓝色代表了端庄、冷静与睿智，同时也相当简洁有力，当我们选择深蓝为主色调时，在搭配色上就可尽量选择柔软色。例如：白色及浅灰色就是保险却又出色的搭配法，至於鲜黄或是橘黄就不宜考虑。不过偶而来件淡粉红色衬衫加上一条深色调领带可也是让人眼睛一亮。如果你认为都是深蓝色会显的呆板，那你就应该从不同布料着手，某些布料在不同灯光强度下会显出不同程度的蓝色变化喔！

整理课件灰色系其实说是灰色，事实上我们可以将黑色也归属於灰色调，不直接谈黑色是因为毕竟黑色西装只适用於某些特定场合，而灰色的适用性可就高出许多。从灰色的深浅不同所需要把握的原则是，避免过多的副色出现，全身上下最好控制在三种颜色以内，当然白色是最普遍的搭配法，而浅灰色西装来上一件黑色衬衫，配上一条灰黑色领带，可是让你很俊酷的咧！褐色系这是一种相当不容易搭配的颜色，这里所定义出来的褐色，是指像枯叶和上泥土的混合色。虽然这个颜色相当不容易搭配，不过当你掌握到合宜的搭配色时，以褐色为主调的西装，可是能让你品味出众的喔！譬如：2001年由HELMUTLANG所发表的一款西装就是褐色系，Model身上就是一袭全套褐色西装，里头则是一件近似墨绿与橄榄绿的衬衫。褐色西装穿在身上很容易散发出一股都会风情，第一次购买褐色西装的人可以考量柔和的中间色，当你更能掌握配色要领时，在往更浅或是更深的颜色发展。

整理课件男人穿衣不可不知的20条规律1.全球经济下滑使黑色成为富有乃至豪华的象征，于是，男士的第一套西服应该是黑色素面的。2.男士的第二套西服应为深灰色素面，然后是深蓝色素面、深灰色细条纹、深蓝色细条纹、深灰色方格。3.细条纹或者方格越不明显越好，选择那种只有细看才能看得出图案的面料。4.欧式对排扣西服由于钮扣位置较低，有一种上半身显长的感觉，所以身材较矮的男士应该慎重穿着。5.衣领带钮扣的衬衫严禁搭配双排扣西服。6.如果拥有一件大衣，那么应该是灰色的，第二件大衣应该是黑色的，第三件是咖啡色的，第四件是藏青色的。7.皮鞋应该是纤尘不染、光亮可鉴的，所以任何时候都不要让它显得风尘仆仆8.300元的皮鞋的寿命不及600元皮鞋的一半，而1200元的皮鞋也许能穿一世。整理课件9.即使是1200元的皮鞋也不要连续穿着3天以上。10.如果老公还不能理直气壮地使用香水，那么一定要选择气味清爽的香皂。11.有些纯棉衬衫特别便宜，别忘了它们的寿命也特别短，经不起熨烫。12.如果不系领带，那么不要扣紧衬衫的领口。13.对于一位要求体面的成熟男士来说，领带上的图案如果是卡通人物或动物、人像，那么绝对无法搭配西服。14.领带尖不应低于皮带头，但也不要高于它。15.腰带和鞋在质料和颜色方面都要一致。16.绅士风度始于足下，正式西服只能以传统、庄重的系带式皮鞋相配。17.不要在正式、隆重的场合穿着非黑色皮鞋，即使它被擦拭得十分体面，也会显得你本人不懂体面。18.千万不要买所有成分都是人造纤维的袜子，最好是羊毛、丝毛或毛棉混纺、纯棉袜子。19.年过24岁，应该摒弃白色袜子，它会使你显得像一个学生。20.不论年龄几何，花袜子总是不适合男性的.

整理课件tie--soulofbusinesssuits平结为最多男士选用的领结打法之一，几乎适用于各种材质的领带。要诀--领结下方所形成的凹洞需让两边均匀且对衬。整理课件这是对于单色素雅质料且较薄领带适合选用的领结,对于喜欢展现流行感的男士,不妨多加使用“交叉结”。整理课件一条质地细致的领带再搭配上双环结颇能营造时尚感，适合年轻的上班族选用。该领结完成的特色就是第一圈会稍露出于第二圈之外，可别刻意给盖住了。整理课件温莎结适合用于宽领型的衬衫，该领结应多往横向发展。应避免材质过厚的领带，领结也勿打得过大。整理课件这样的领结很容易让人有种高雅且隆重的感觉，适合正式之活动场合选用。该领结应多运用在素色且丝质领带上，若搭配大翻领的衬衫不但适合且有种尊贵感。整理课件亚伯特王子结适用於浪漫扣领及尖领系列衬衫，搭配浪漫质料柔软的细款领带。正确打法是在宽边先预留较长的空间，并在绕第二圈时尽量贴合在一起，即可完成此一完美结型。整理课件四手结(单结)是所有领结中最容易上手的，适用於各种款式的浪漫系列衬衫及领带。整理课件浪漫结浪漫是一种完美的结型，故适合用於各种浪漫系列的领口及衬衫。完成後将领结下方之宽边压以绉摺可缩小其结型，窄边亦可将它往左右移动使其小部份出现於宽边领带旁。整理课件简式结（马车夫结）适用於质料较厚的领带，最适合打在标准式及扣式领口之衬衫。将其宽边以180度由上往下翻转，并将折叠处隐藏於後方，待完成後可再调整其领带长度，是最常见的一种结形。整理课件十字结(半温莎结)此款结型十分优雅及罕见，其打法亦较复杂，使用细款领带较容易上手。最适合搭配在浪漫的尖领及标准式领口系列衬衫。整理课件男士西装的挑选与保养秘诀

西装适合的体型西装，本是属于欧洲人的服饰。所以，虽然现在随着各种各样的正式场合的增多，中国男人穿西装的机会和频率不断增加，但是对于细节，往往很多人都不甚了解，并且难免会出现一些搭配上的错误。因为不了解而出错，这样的事情经常发生。很多年前，不经常看见某男一套价值昂贵的西装袖口上的标签赫然在目。西装从版形上来说，主要分日版和欧版，两者最大的区别就在于，日版西服一般是不收腰，而欧版西服一般都收腰，日版西服的后衣身长度要比欧版西服短一公分左右。一件漂亮的西服有各种款式和各种颜色，如何挑选得先从男人的外形上着手。其实和女装一样，挑选一件适合男人体型的西装，扬长避短，可以从外观上把男人的体型衬托的更挺拔修长。整理课件体形矮胖的男人。这类男人在选上衣时不宜过长，最好不要盖住臀部，会显得人往地下堆，不提气，不精神。如果穿套装，最好色彩不要太鲜艳。会在视觉上夸大身材的宽度。身材稍矮又偏瘦的男人。这类男人适合穿收腰的上衣，但是在穿着的时候应该注意，上衣的长度不宜把臀部全部盖住，这样的话会使他们的身材显得更矮。矮瘦形的男子在西装的颜色选择方面以浅灰色等亮色为主，黑色、藏青、深灰色等深色调的衣服为副。瘦高型和高胖型的男人，先说瘦高型的，这类男人主要是身材给人感觉特别单薄。西装嘛，得撑起来才会显得男人更气派。所以在选择方面，建议尽量买对排扣的西服，因为这类衣服纽扣的位置较低，穿上后可以显得他们的身体不那么单薄。而且最好选大宽格的西服，颜色也不宜过深，要以浅色系为主。而要是高胖了一点的人，最好的颜色以黑色、藏青色为主，单排扣，宽松式，如果选择带花纹，条纹，格子等西服，最好别太醒目。

整理课件如何选择西装买西服时候，一定要注意两看：一看做工，做工主要检查线迹、手工和夹面，一定要注意查看西服口袋两条开线条是否一致，上袖处有无褶皱，如果要是条纹或格子西服，则要看这两处的条格有没有对上。二看质感与颜色，通常耐穿的西服都有一个重要的因素，那就是天然的素材，比如纯半毛，最稳重的颜色多为藏青或是灰黑色，其他如咖啡色，深棕色都不太适合正式场合穿着。买西服一定要试穿，试穿时一定要将全部的扣子都扣上，看看肩膀是否吻合，肩膀如果过宽或者过窄，在视觉上和穿着上都会另人很不舒服。过宽的肩膀会让男人有小孩穿大人衣服的邋遢感觉。过窄了，则会把男人显得小里小气，失去男人的潇洒感。试穿的时候，注意将手臂抬起、放下，弯弯手肘看会不会出现皱褶紧绷的感觉。这些都可以看出西装的剪裁款式是否合适自己的体型。再好看，再昂贵的衣服，一旦出现褶皱紧绷的现象，整体感觉便会大打折扣。西服试穿时，最好还要做一个伸展运动，这样可以看出一些问题，或背中太紧，或线绷着、太松都不行，西服上衣有1-2寸的修改余地，所以，西服上衣的长度如果长的不多，还是可以购买的。

整理课件买一套西服，第一件事就是拆口袋线，那新的西服口袋线到底该不该拆呢？一般来讲最好不要，因为如果你拆了外袋的线，西服便会很容易走样，所以，这里，一般干洗过一次之后再拆。不过，西服穿在身上，商标记得要先拆下来的。这个可能现在算是最普及的西装常识啦。还有，棕色系是一个比较特殊的一个色系，所以棕色西服只能与棕色系的衬衫相配。如果穿单排扣西服，只须系最上面的一粒扣子，或者只系中间的扣子，或是系最上面的两粒扣子，不用一粒粒全系上。西服的袖子长度，是以手臂下垂后，袖子的下端边缘离拇指10厘米最为合适，比衬衫袖子短1厘米就对了。整理课件

西装的保养好西服，七分工艺，三分保养，如果不注意日常保养的话，再好的西服，也会变得不值钱。所以，要想自己的西服穿得长久的话，就不能回家把西服乱扔，或随便搭在椅背上什么的。西服最重是有形，怎么能随便乱扔呢，当然有衣挂的话最好了，把它挂起来，先把兜里的东西掏干净，裤子上的皮带也最好取下来，因为这些东西被一起挂在架上时，它们的重量可能造成衣服变形。此道理也可以类推到女装哦。所谓好衣服，除了款式上的新颖，更重要的是考究的版型，一般来讲，版型考究的衣服最好一进家门就把它们请进衣柜里。挂西服的衣架最好是木制的，两边还要向前弯弯的，因为木制衣架具有吸水性，可以吸收毛料西服中的水分，灰尘和湿气。其实一般来说，无论是男人的西装亦或者我们女人的正装啊比较好材质的外套啊，都比较适合木制的挂衣架，比较不损害衣服的版型。整理课件衣服挂完还不算完事，有时间的话，每天最好要刷一刷，刷的时候，要掌握技巧，这样，刷毛与面料成90度角，用刷毛尖轻轻地扫。刷的顺序是两个前衣片、后背、双肩、两只袖子、领子。刷的时候一定要自上而下，因为这样刷衣服，不仅是为了清除灰尘，还能梳理和舒展纤维，使其得以休息。最最理想的做法是，用湿毛巾轻轻擦拭西服，然后放在通风处晾干，这样，第二天，再穿的时候，会干干净净，跟新的差不多。裤子要把它倒挂起来，是为了用其自身的重量使毛料的纤维舒展，恢复造型，另外，如果膝盖部分出现象鼓包，通过这样的吊挂，也会得以复原。整理课件整理课件整理课件3APrincipleofBusinessEtiquetteAccept:betolerant,don’tembarrassothers,don’tinterrupt,don’ttrytoaddeasilyAppreciate:usedecenttitle,rememberothers’namesAdmire:properlyusecompliments整理课件Onwhatoccasionsshouldwefollowbusinessetiquette?Meetforthefirsttime:

firstimpressionisveryimportant.Businesscommunication:

celebration,businessmeeting,negotiation,visit,welcome&send-off,etc.Internationalcommunication:

dealwithaforeigner,foreignersmayhavesometaboos.整理课件Aboutshakinghands1:Listentothefollowingconversationandfillintheblanks.Torefusetoshakehandsisextremely___________.______________________isavitalpartofdoingbusiness.Ifyou’reunabletoshakehandsbecauseofillnessandinjury,youshould_________and_______immediately.insultingExchanginghandshakesapologizeexplain整理课件Aboutshakinghands2:Listentothefollowingconversationandfillintheblanks.Afirmhandshake:________yourhand,makesurethe____ofyourhandmakescontactwiththe____ofmyhand,closeyour______overthebackofhishand;giveaslight________withyourfingers;twoquick______andletgo.webextendwebthumbsqueezepumps整理课件Afirmhandshake整理课件Whoshouldextendhandfirst?theyoungerortheelder?theelderaladyoragentleman?

theladyaninferiororasuperior?thesuperiorthehostortheguest?thehost(whentheguestcomes)theguest(whentheguestleaves)整理课件Howtoshakehands?upwardordownward?upward:you’rewarm,equal,friendly.downward:you’resuperiorandeagertocontrolothers.

gentlyorfirmly?gently:you’reweakanddistant.firmly:you’rewarmbutmaybetooaggressiveoroffensive.整理课件Howtoshakehandswarmly?Holdtheotherperson’shandwithyourbothhands?Yes,youcan.Itmeansyou’reverywarmandsincereandthepersonyou’reholdinghandswithisyourclosefriend.Youcanevenpathisshoulderwithyourlefthandandholdhisorherhandwithyourrighthand.整理课件Shake-handsQuestions:Howshouldamanshakeawoman’shand?Heshouldonlytouchherfingerssoftly.CanIshakehandswithapersonwhilesitting?No.Youmuststanduptoshakehands.Butifyou’realady,youcansometimesextendyourhandtoamanwhilesitting.整理课件Shake-handsTips:Amanshouldtakeoffhisglovesorhatsandthenshakehands.Aladycanshakehandswhilewearingglovesandhats.Anarmymanwearinghisservicecapshouldfirstsaluteandthenshakehands.Don’tshakehandsacrosstheothers.Itwillcausebadluck.整理课件Howtointroduceaperson?Whoshouldbeintroducedtowhom?aladyandagentleman?Thegentlemanshouldbeintroducedtothelady.theyoungerandtheelder