旅行住宿预订安排英文版资料讲解

Doyouliketravel?2.Haveyoueverhadamemorabletrip?（难忘的）3.Whichcountryyouarelookingforwardtotravelling?questions第一页，共16页。马尔代夫(mǎěrdàifū)Maldives第二页，共16页。吉普(jípǔ)寨JeepVillage第三页，共16页。美食(měishí)Deliciousfood第四页，共16页。Travelandaccommodation旅行(lǚxíng)和住宿第五页，共16页。Boss:NextmonthIwillgototheMaldivestodiscusscooperationprojectswiththeU.S.Aforeigntradecompanyforaweek,canyouhelpmeinpreparingforthenexttrip?下个月我将去马尔代夫(mǎěrdàifū)洽谈与美国外贸公司为期一周的合作项目，你能帮我筹备下行程吗？Case第六页，共16页。Whatshouldwedo?

HowtoPreparethetravelagent?Clearthetrippurpose(明确出行目的)Searchbusinesstodiscussinformation(搜集相关商务洽谈资料(zīliào))Collectionofrelevanttravelinformation（收集相关旅行社信息）Preparethenecessarybaggage（准备必备行李）Doagoodjobrelatedtobudget(做好相关经费预算)Bookflights(订机票)arrangeAccommodation（住宿安排）MaketheTravelScheduls（制作行程安排表）第七页，共16页。bookingTicket机票预订(yùdìng)5.Attentiontoearlyboardingtime,boardingterminalandterminalarrival,arrivaltime,arrangecarpickuptosend.注意提前登机的时间,登机的航站楼和到达(dàodá)的航站楼,抵达的时间,安排好车接车送.1.Todeterminethetripnumber确定出差人数(rénshù)2.Typeofticket，Luxuryoreconomycabin.订票类型,豪华舱，还是经济舱3.One-wayticketorround-tripticket单程还是往返4.Checkthelatestflightschedules,Toensurethesafety查询最新航班时刻表,确保安全第八页，共16页。Accommodationarrangement住宿(zhùxiǔ)预订安排Preparation前期准备2.RoomReservations房间预订(yùdìng)3.Check-out退房手续4.Note注意事项第九页，共16页。BeforetheReservations预订(yùdìng)前的准备Knowaboutwhichtypeofhoteldoesbosslike,Luxuryorelegant，Singleordoubleroom了解老板喜欢的旅店类型,豪华的还是幽雅的单人还是双人间2.Considerthedistanceofresidencefromtheairport，Nottoofar，Convenienttransportation考虑住所离机场的路程，不要太远，交通便捷3.Havetheinformationaboutoccupancylevelroomratesandensurenoover-bookingoccurs了解房间(fángjiān)价格，及居住等级，防止未定情况的发生4.WritedowntheCustomerInformation:name,address,telephonenumber,arrivaldateandtime,lengthofstay,typeandnumberoftheroom.andsoon.准备好入住人的信息，如：姓名，身高，地址，电话，到达时间及截止住宿日期等第十页，共16页。Howtoreservation

Thewayforreservation:phone,letter，mail,faxandtelexreservation,etc.预订方式：电话，信件，邮件，传真、电传机等2.TellingtheAccommodation'sname,arrivaltimeandthetimeofleft,andSelecttheroomtype.提供住宿者的姓名、抵达时间及大概的离开时间及什么样的房间3.Ensuretherehavetheintroductionofacomputerizedreservationnetwork,andanythingelse.确认宾馆有引进的电脑预订网络(wǎngluò),及相关要求BeSureyouhavecompletedthereservation确认已经完成预定第十一页，共16页。A：hellothisisABChotel.canIhelpyou?B：I’dliketobookadoubleroomandonesingleroomforFridaynextweek.A：That’sfine.AdoubleroomforFriday，Octobertenth，withafrontviewornearview？B：What’sthepricedifference？A：Adoubleroomwithafrontviewis140dollarspernight，onewithanearviewis115dollarsper-night.B：IthinkI’lltaketheonewithafrontviewthen.A：Howlongwillyoubestaying？B：We’llbeleavingnextFridaymorning.A：Thatwillbesevennights，sir.Thankyouverymuch，andwe’dlookforwardtoseeingyounextFriday.B：ok.Good－bye.A：Good－bye.

Dialogue第十二页，共16页。AfterthereservationUsingdifferenttypesofguarantee,suchascorporateguarantee,deposit,creditcard,travelagent,etc.aguaranteedreservationassuresgueststhataroomwillbeholduntilthecheck-outtimeonthedayfollowingthedateofarrival.thistypeofreservationguaranteesthatthehotelwillreceivepayment,eveniftheguestdoesnotusetheservices,butalsonotproperlycancelthereservation使用(shǐyòng)不同的担保类型，如担保公司担保，押金，信用卡，旅行社等。保证已预订的客人房间将保留，直到当天退房时间入住日期保证。这种类型的预订担保，酒店将收取款项，即使客人不使用(shǐyòng)该服务，也不能正确取消预订。第十三页，共16页。Emergency突发状况whatshouldwedo?Cancelthereservation（取消预约）Contactthehotelinthefirstinstancebytelephone.在第一时间通过电话联系酒店。2.Sendafax,andshowyourApologizetothehotel发送传真，并向酒店表示歉意。3.Contactwithcustomerssecretaryinatimeandinformthereason.及时与客户秘书联系，并告知(ɡàozhī)缘由。partofthedepositwillbereturnedbutarefundwillbedeductedasalossofthehotelturnover.宾馆会退回一部分订金(dìnɡjīn)但退款会相应地被扣除，作为宾馆的损失费。第十四页，共16页。Comebacktothecompany回国后1、Arrangementsforanorderly，Thoughtful安排井然有序，考虑(kǎolǜ)周全2、Failingto