文秘英语接待

DealingwithVisitors

DialogueA:Goodafternoon,canIhelpyou?B:Yes,IhaveanappointmentwithMRSmith.A:AreyouMrJohnson?B:yes,that’sright.A:I’mafraidMrSmithisbusyatthemoment.Wouldyoumindwaitingforawhile?B:Well……howlongwillthatbe?A:Abouthalfanhour.B:Oh,that’stoolong,Ihaveanotherappointmentwithoneofmyclientsat11:30.A:Cantheassistantmanagerdealwithit?B:No,IgotintouchwithMrsmithmyselfonthetelephoneyesterdayanddiscussedthedetailwithhim.Idon’tknowifanyoneelsewouldknowaboutthematter.A:Perhapsyouwouldliketomakeanappointmentforsomeothertime.B:Yes.ButI’llleavemycardjustincasehehaslosttheoneIgavehim.A:ThankyouMrJohnson.I’msorryaboutthis.B:That’sallright.Thankyou.Goodbye.常用表达询问访客身份：MayIhaveyourname,please?请问您贵姓？Whatcompanyareyoufrom?您是哪个公司的？

Couldyoutellmewhatcompanyyouarerepresenting?能告诉我您代表什么公司吗？询问是否预约，来访目的Doyouhaveanappointment?约好了吗？

Wouldyougivemeyourbusinesscard?请给我您的名片好吗？

AndcanIaskwhatyouwishtoseehimabout?我能问一下您要见他有何事吗？

让客人稍候片刻：

I‘llseeifheisavailable.请让我看看上司是否方便。

Wouldyoupleasehaveaseatandwaitforafewmoments.请您坐下稍等片刻。给客人倒茶，礼貌待客：Wouldyoulikecoffeeortea?Howdoyoulikeyourcoffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)带客人去见经理：Pleasehaveaseat,Mr.JonesandMr.Smithwillseeyouinfewminutes.请坐，琼斯先生和密斯先生几分钟后就到。Mr.Chenisexpectingyou.I‘lltellhimthatyou’rehere.陈先生正在等你。我去告诉他你已到。

Wouldyoucomethisway,please?请随我这边来。

婉言拒绝客人来访：Mr.Chenisoccupiedatthemomentandwantstoknowifyourbusinessisurgent.陈先生正忙着，请问您的事情很紧急吗？Hemaywanttogetintouchwithyouinthefuture.Wouldyouleaveyourcard?他想以后再和你联系。请留下你的名片好吗？练习Createadialogwithyourpartner,usingtheexpressionsinthisunitwhennecessary.ReadingReceivingvisitorsandguestsisasecretary’sdailyroutineintheoffice.Asasecretary,yourepresentyourcompany,andyoushouldtrytomakeagoodimpressiononvisitorswhenyougreetthem.Asecretaryshouldalwaysrisetogreetavisitorandbefriendlyandhelpful.Asecretaryshouldhaveagoodknowledgeofthestructureoftheorganizationanditsstaff.Whentalkingwiththevisitor,asecretaryshouldpayattentionandlistentothevisitorcarefully.Mostimportantly,asecretaryshouldfindoutifthevisitorhasanappointmentornot.Ifthevisitorhasanappointment,asecretaryneedstochecktheappointmentbookfirst.Ifthevisitordoesnothaveanappointment,findoutthereasonforhisvisitandthepersonhewantstosee.Findoutimmediatelyifthepersonthevisitorwishestoseeisavailableandwhetherhewillreceivethevisitorwithoutanappointment.Ifthepersoncannotseethevisitorwithoutanappointment,suggestanotherpersonthevisitormaysee,ormakeafurtherappointment.Ifthevisitorisanimportantcustomer,thebosswillcomedowntothereceptionroomtogreetthevisitor.Sometimesthesecretaryescortsoraccompaniesthevisitortotheboss’soffice.Usingthevisitor’snamewhenhearrivesisafriendlygestureandgivesthevisitoragoodimpressionofthecompanyororganization.Whenthesecretaryandthevisitorarriveattheboss’soffice,thesecretaryannouncesthevisitor’sname,titleandposition,andintroducesthebosstohimifthisistheirfirsttimemeeting.Ifthevisitorwishestoleaveamessage,writeitdownimmediatelyandmakesureitreachestherightpersonassoonaspossible.Ifthevisitormustwaitfortheboss,seethathehasacomfortablechairandsomereadingmaterials.Asecretaryshouldnotforceconversationuponthevisitorunlessheseemswillingtotalkwhileheiswaiting.Whenavisitorcannotbesatisfied,thesecretaryshouldapologizeandmakesomesuggestionforanalternativemeeting.Ifameetingisimpossible,thesecretaryshouldexpressregretandexplain,withcareandtact,whathashappened,sothatthevisitorwon’tgethurt.Wordsroutine

[rʊ'tin]

n.[计]程序；日常工作；例行公事adj.日常的；例行的routinework

日常工作；常规作业dailyroutine

日常生活；日常工作serviceroutine

服务程序His

routine

work

is

to

rubthe

coal

througha

sieve.

他的日常工作是用力筛煤。represent

[,rɛprɪ'zɛnt]

vt.代表；表现；描绘；回忆；再赠送vi.代表；提出异议Thismarkrepresentsavillage.这个符号表示村庄。Thispaintingrepresentstheendoftheworld.这张画描绘的是世界的末日。Letmerepresentmyideastoyouinanotherway.让我用另一种方式向你说明我的想法。thorough

[ˈθʌrəʊ;θʌro]

adj.彻底的；十分的；周密的Inorderto

ensure

success

we

must

have

a

completeand

thorough

plan.

为了保证成功，

我们必须要有一个周密的计划。《He

had

made

a

thorough

investigation.

Nowonder

he

knew

somuch

aboutit.

他对此事做了彻底的调查，怪不得他了解得那么多。alternative[ɔl'tɝnətɪv]

adj.供选择的；选择性的；交替的n.二中择一；供替代的选择What

other

alternative

dowe

have?

我们有其他什么替代方法？He

said

thereisno

alternative

for

him

but

to

maintain

order

under

any

circumstances.

他说，他没有任何选择，在任何情况下他只有去维持秩序。escort

[ˈeskɔːrt]

n.陪同；护航舰；护卫队；护送者vt.护送；陪同；为…护航Yes,

to

escort

him

into

the

capital.

是的，他们会护送他进首都的。Infact,

I

could

only

goaround

with

a

RedArmy

escort.

事实上，只有在一名“红军”的陪同下，我才能到处走走。Whatshouldasecretaryknowabouthis/hercompany?Howshouldasecretarydealwithanimportantvisitor?Ifavisitorwishestoleaveamessage,whatshouldasecretarydo?Whatshouldasecretarydowhenaguestiskeptwaiting?listening2014年6月英语6级听力原题Receivingvisitorsandguestsisanimportantpartofthesecretary'sdailyroutineintheoffice.Thereisacertain(36)______forreceivingvisitors.Asecretaryshouldfindoutwhetherthevisitorhasanappointmentornot.Ifthevisitorisanimportant(37)______,thebossorhissecretarywillcomedowntothereceptionroomto(38)______thevisitor.Sometimesthesecretaryorthereceptionistescortsor(39)______thevisitortotheboss'soffice.(40)______thevisitor'snamewhenhearrivesisafriendlygestureandgivesthevisitoragoodimpressionofthecompanyororganization.Whenthesecretaryandthevisitorarriveattheboss'soffice,thesecretary(41)______thevisitor'sname,titleandposition,andintroducesthebosstohim.

Whenavisitorcannotbe(42)______,thesecretaryshouldapologizeandmakesomesuggestionforan(43)______meeting.Ifameetingisimpossible,(44)____________________________________________________________________________________.

Asecretaryshouldkeeparecordthatincludesdates,times,namesandtheorganizationthevisitorworksfor.Asecretarycanthenturnthisforhelpifthereisarequestforinformation.

Asecretaryshouldbepolite,helpful,well-spoken,alwayssmilingandwarm.Whenavisitoriswaitingtoseetheboss,(45)_____________________________________________________________________________,orabrochureaboutthecompanytopublicizeit.(46)______________________________________________________________________.36.procedure

解析：此处需要一个单数名词，procedure“程序，手续”，注意不要受proceed的干扰而多写一个e。:

37.customer

解析：此处需要一个单数名词，注意这个单词中的元音字母很容易出错。

38.greet

解析：此处需要动词原形，不要错写成形容词great。

39.accompanies

解析：此处需要一个与escorts词形和语义一致的动词，accompanies“陪伴”，注意双写c。

40.Using

解析：Using是常见词，不难拼写。

41.announces

解析：此处需要一个第三人称单数动词作谓语，注意双写前面的n，不要漏掉o。

42.satisfied

解析：根据系动词be及前面的cannot，此处需要形容词或者过去分词。

43.alternative

解析：此处需要一个元音开头的形容词作meeting的定语。alternative原义“选择性的”，此处alternativemeeting表达“改日、时间再会面”之义。

44.标准答案：thesecretaryshouldexpressregretandexplain,withcareandtact,whathashappened,sothatthevisitor'sfeelingsarenothurt

听音关键：expressregretandexplain，whathashappened,visitor'sfeelings，nothurt

答案重构：thesecretaryshouldexpressregretandexplain