国开形成性考核《管理英语(4)》单元自测(2)试题附答案

国开形成性考核《管理英语(4)》单元自测(2)试题附答案

一、选择填空题(每题10分，共5题)

题目1、—Howcanyouexplainthelatestsituation?

—(A),Iknowitisallmyfault.

【A】：Sorry

【B】：Excuseme

【C】：I'mafraid

题目2、—(C)identifytheproblemsthathavebeen

occurring?

—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.

【A】：Whatwouldyou

【B】：Willyou

【C】：Areyouableto

题目3、Creativity,especially(A)whichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.

【A】：that

【B】：those

【C】：/

题目4、He'sleftnow,butproductivityhasn't(C)that

much.

【A】：carriedon

【B】：caughtup

【C】：pickedup

题目5、Ifdemandisrisingbutthefirm(C)fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.

【A】：hasbeensuffering

【B】：isgoingtosuffer

【C】：issuffering

【B】：that

题目6、—(C)identifytheproblemsthathavebeen

occurring?

—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.

【A】：Whatwouldyou

【B】：Willyou

【C】：Areyouableto

题目7、—Howdidyourmeetinggoyesterday?

—(A)actually,itwasreallyfrustrating.

【A】：Notsogood

【B】：Verygood

【C】：Nothingspecial

题目8、Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms(B)colleaguesandcustomerscangraspandactupon.

【A】：when

【C】：who

题目9、Ithinktheprimary(A)factoristhere'sbeen

somuchabsencelately.

【A】：contributing

【B】：causing

【C】：affecting

题目10、EverytimeItriedtosaysomething,hewould(B)tosomethingelse.

【A】：moveoff

【B】：moveon

【C】：moveover

题目11、—Ifyoucan'tsaywhatyou'vecometosayat

themeeting,what'sthepoint?

—(B),butIthinkyoumightneedtochangeyourapproach

somewhat.

【A】：Iamnotsure

【B】：Icanseethat

【B】：had

【C】：Iknowthat

题目12、—Willyougoonapicnicwithustomorrow?

—(C).

【A】：Yes,butI'llhaveEnglishclasses

【B】：Sorry,IhaveanappointmentwithDr.Brown

【C】：I'mafraidIhavenoidea

题目13、Intoday'senvironment,(A)peopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.

【A】：where

【B】：when

【C】：while

题目14、WhenthemessagefinallyreachedtheCommandCenter,it(B)“mutated”tobecome—“Sendthreeandfour-pence,we'regoingtoadance.”

【A】：was

【C】：have

题目15、Whowas(A)themeeting？

【A】：chairing

【B】：leading

【C】：charging

题目16、Whatyouneedtodoistokeepthingsshortandsweet,justthe(C).

【A】：questions

【B】：topics

【C】：highlights

题目17

二、阅读理解：

根据文章内容，判断正误(共50分)。

HabitsofHighlyEffectiveCommunicators

It'snosecretthatgoodleadersarealsogood

communicators.Indeed,communicationandleadershipare

inextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon'tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:

1、Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture.

2、Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.

3、Findyourownvoice.Uselanguagethat'sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecomeoverlyfixatedoneloquenceforeloquence'ssake;concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.

4、BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'senvironment,wherepeopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengagedandthatyoucareaboutthemandtheirwork.

5、Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon'talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.

操作提示：正确选T，错误选F。

1、Communicationandleadershipdon'talwaysgohandinhand.(X)

2、Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.(X)

3、Usingtechnicaljargonmakesaleaderconvincing.(X)

4、Communicatingsincerelyisalwaysthebest.(V)

5、Observationisasimportantascommunicationwhenyou

wanttoknowwhatpeoplereallythink.(V)

题目18

二、阅读理解：

根据文章内容，完成选择题(共50分)。

CommunicationFailure

Themeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.

Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.Thereisafamous

storyofaBritishArmyCommanderwhosentthemessage

“Sendreinforcements,we'regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome--“Sendthreeandfour-pence,we'regoingtoadance.”Thereinforcementsneverarrived.

Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.

Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.

•Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.

•Thesecondtypeisexecutivefailure,wherecommunication

totriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.

•Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.

操作提示：通过题目后的下拉选项框选择正确答案。

1、Confirmingreceptionofthesentmessagesmeans.(C)

【A】：themessagesaresenttorightreceivers

【B】：themessagesarecorrectlyunderstood

【C】：themessagesarecorrectlyunderstoodbyright

receivers

2、InthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchain?(A)

【A】：Conceiving.

【B】：Sending.

【C】：Receiving.

3、WhatisChinesewhispers?(B)

【A】：WhowhispersinChinese.

【B】：Agametopassmessagearoundinawhisper.

【C】：Chinesepeoplewhodon'tnormallytalkveryloudly.

4、AllocativefailuredoesNOThappenwhen.(A)

【A】：therightinformationgoestotherightplace

【B】：acompanygathersfalseinformation

【C】：thecorrectinformationisnotreceivedbytherightdepartmentorperson

5、Accordingtothepassage,whichofthefollowingcases

doesNOTbelongtohumanfailure?(C)

【A】：Decreasingcreativityacrossdepartments.

【B】：Inadequatecommunicationbetweendepartments.

【C】：Increasingcustome