业务韧性始于劳动力韧性

BusinessResilienceStarts

WithWorkforceResilience

Addressingtheissue

Anorganizationisonlyasresilientasitspeople.

Forbusinesses,employeesarebecomingacriticalstakeholder,challengingleaderstorethinktherisksand

opportunities.Inthevolatileandcomplexoperatingenvironment,buildingworkforceresiliencewillbekey

tosuccess.

Duringtimesoftransformationanddisruption,companiesandtheiremployeesneedtohavetheresilienceto

bounceback,theagilitytobounceforwardandhavebuiltenoughbelongingsothatemployeesareengaged

andwillingtorepeatthatprocessasneeded.

WhatShouldtheC-SuiteBeDoingImmediately?

Iforganizationsaretohittheirgrowthtargets,thec-suitemustreviewthetrendsanddataacrosstheirpeoplestrategy.

KeyQuestionstoAsk

It’sanEmployee’sMarket-AreYouRetaining

YourSkilledWorkers?

41%*

ofemployeesworldwideplantoleavetheirjobsthisyear-whatpercentageofyourworkforcewillyourretain?

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Howdoesyouremployeevaluepropositionholdupacrosspay,totalrewards,flexibleworkingandotherkeyfactors?

Howisthegreatresignationimpactingourcompany?Whatarethebiggestrisks?

Doweknowwhatskillsandcapabilitiesaremostin-demand?Whatarewepayingfortheseskillsvs.therestofthemarket?

Whatwillautomationandtechnologycost?Inautomatingcertainroles,hiringskilledprofessionals-withahighermarketvalue-toimplementandmanagenewtechnologiescanoutweighthesavingsmadebyreducingtheoriginalheadcount.

*Source:35GreatResignationStatisticsinAustraliafor2022|EmploymentHero

HowAreYouMitigatingtheHealthRisksFaced

byYourPeople?

Atanygiventime,

1in6**

working-ageadultshavesymptomsassociatedwithmentalillhealth-howisthisimpactingtheproductivityofyourworkforce?

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Whatarethemostimportanthealth-and-wellbeing-relatedworkforcedriversforyourorganization?

Whatprogramsdoyoucurrentlyhavetoaddressmentalhealth,substanceabuse,cancer,diabetes,obesity,MSKandotherhigh-costclaimants?

Howareyoucurrentlyaddressinghealthcarecostpressuresand/oremployeeaffordabilityconcerns?

**Source:Mentalhealthstatistics·MHFAEngland

WhatShouldtheC-SuiteBeConsideringLong-Term?

Buildingaresilientworkforceisn’tanevent;it’saprocess.Leadersmustbeadaptable,abletorespondtochangingconditions,andwillingtoadjustcourse.

Aroadmapshouldinclude:

Discover

1.Quantifytheopportunity.Therearemanyleversthatcouldbeusedtobuildworkforceresilience,whichoneswillhavethegreatestimpactbothfinanciallyandintangibly?Harnessingdatawillenableorganizationstomeasureresilience,comparetheopportunitiesandfocusonwhereimpactwillbemostfelt.

2.Initiativessuchasfocusgroups,workshopsand1:1sessionsarecriticaltolong-termsustainability.Thec-suitehasanimportantroletoplayinconnectingwithleaderswhoareactivelyengagedinworkforceresiliencetounderstandbestpracticesandamplifyingthemacrossthebusiness.

3.Supportingthiswithquantitativesurveyscanalsohelpgiveemployersanunderstandingofwheretheiremployees’needsarenotbeingmet.

DevelopandDeliver

1.Rangeiskey.Initiativesmustbedesignedwithinclusivityinmind.

2.Remainreceptivetohowtheinitiativesarebeingreceived.Considertheemployeeengagementandcollectfeedback.

3.Sharinginformationisvitaltothesuccessoftheseprograms,asmoreinformeddecisionsarelikelytoleadtomoresuccessfuloutcomes.

Review

1.Reviewthesuccessofeachinitiativeagainstsuccesscriteria,identifyanylessonslearnedandactonthem.

2.Keepthereturnoninvestmentinmindtoalignnextstepswithstrategicpriorities.

3.Embracechange.Programsmayneedtobealtered,orscrappedcompletelyinfavorofcompetingpriorities.

MeasuringtheReturnonInvestmentandReturnonValue

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It’snaturaltoask,“What’stheROIonresilience?”

But,again,thatphilosophyassumesadiscreteinvestmentinresilience,whereaswetakeabroaderview.Ifresiliencedrivesopportunityintimesofvolatility,thenit’snotancillarytothecorebusiness.Fundamentally,resilienceisthebusiness.Havingtheabilitytoquicklytakeactionatscalewhileothersarestrugglingtomobilizeopensdoors.Leaderswhoareunabletolinkthetwomaybelessresilientthantheythinkintimesofunexpectedvolatility.Thosewhoclearlyestablishhowresiliencefitsintotheircorebusiness—andusethatunderstandingtoinformbetterdecisionmaking—canmosteffectivelyprotectandbuildtheirbusinesses.”

GregCase,ChiefExecutiveOfficer,Aon

TakingResponsibilityandDrivingGrowth

EngageYourLeaders

Buildingresiliencedemandsengagement

fromleadersandemployeesacrosstheentireorganizationasacollective.Resiliencedoesnotexistinisolation,andleadersshouldfocusondrivingconnectionsacrossthebusinesstoshareactivities,experiencesandopportunitiesacrossrisk,finance,peopleandoperations.

ReapTheBenefits

Anincreaseinresiliencecanhavemeaningfulandmeasurableimpactanddirectlytranslateintoprofitgrowth.Byfocusingonworkforceresilience,organizationshaveanopportunitytoboostbusinessperformanceandmake