建立战略中心型组织的工具英文

建立战略中心型组织卡普兰绝对原创，包括战略地图，请朋友自己翻译吧，就此还学学外语，要不忘光了！Building

Strategy-FocusedOrganizations

with

the

BalancedScorecardDr.

Robert

S.

KaplanMarvin

Bower

Professor

of

Leadership

DevelopmentHARVARD

BUSINESS

SCHOOLChairmanBALANCED

SCORECARD

COLLABORATIVE2How

Do

We

Integrate

Human

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toOrganizational

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Value

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ManagementInnovationResponsible

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for

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Strategy

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Provides

the

Point

of

Reference

forAssessing

Strategic

ReadinessA•

Whichskills?•

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Alignedwithwhat?•

Whichbestpractices?4B

Linking

the

HR

Organization

to

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Enterprise

Strategy

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HR

Organization

Strategy

MapShareholderValueFinancialsFinancialsShareholderValueGrowthProductivityHRHREffectivenessEfficiencyCustomer(External)CustomerValuePropositionInternalProcessesCustomerManagementOperationsExcellenceGoodNeighborInnovationLearning

&GrowthHumanCapitalReadinessReportStrategic

Leader-Skills

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HumanCapital

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an

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Readiness

ReportHuman

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CapitalCategory/ObjectiveMeasure

of

StrategicReadinessTargetsStrategicProgramsMeasures(Lead

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q

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LeadershipDevelopment•

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LeadershipLeadershipEffectivenessq

%participationinleadershipcourses3.

Culture

/Awareness•80%q

%employees$XXX$XXXq

CulturalAlignmentregularlysurveyedIndex•

ChangeManagement•

LeadershipDevelopmentq

Cultureassessment•100%•100%•

PerformanceManagement

q

PersonalgoalslinkedtoBSC(%)•

TotalCompensation&q

GoalAlignment(%)4.

Alignment5.

Teamworkq

IncentiveAlignmentRewardq

%receivingincentive(%)•

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SharingAcross•100%

(vs.

•

KnowledgeManagementBoundariesplan)q

%using$XXX•

OrganizationEffectiveness–

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Teamsknowledgesharingchannels•

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Rewards6Financial

Services

Company

Aligns

itsHuman

Resources

with

the

StrategyProductivityGrowthSustainedFinancialPerspectiveShareholderValueCustomer

Value

PropositionCustomerPerspectivePrice/QualityFinancialAdvisorIntegratedOfferingTrustedBrandOperational

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ManagementInnovationResponsible

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/

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&

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ReportInnovationCustomer

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Marketresearch•

Relationshipmanagement•

Relationshipmanagement•

Phoneselling•

Six-sigmaprogram•

CIC-Human

CapitalRequirementsCustomerInteractionCenter•

Marketcommunica-tion•

Negotiationskills•

Productlineknowledge•

Productlineknowledge•

Problemmanagementsystem•

Skills•

ProblemManagementSystem•