外贸B2C客服邮件范本-英文及外贸报价跟踪邮件

Your

item

comes

with

two

years

warranty.

So

if

your

item

has

any

problem

within

two

years,

please

do

not

hesitate

to

contact

us,

we

are

always

here

to

service

you.发货前发货前要Thankyourforbuyingouritemandourpaymenthasbeenreceived.pleasesendusyourtelephonenumber,whentheitemarrivetoyou,theshippingcarriercancontactyoutosignforyouritem.Kindregards发货前要税号Thankyourforbuyingouritemandourpaymenthasbeenreceived.pleasesendusyourCPF(taxnumber),becausetheshippingcompanyneedCPFforitemdelivery.Kindregards发货前要取消交易还未发货Thankyourforbuyingouritemandourpaymenthasbeenreceived.Wehaven’tshippedoutyouritem,ifyoudon’twantit,wewilloperateaccordingtothefollowingsteps:1)Wewillnotshiptheitemandissueyoufullrefund;2)atthesametime,wewillsendyouarequesttocancelthetransaction;3)thenpleaseaccepttherequestsothatwecanaskfortheebayfeeforyourorder.Thankyouforyourtimetoconfirmthis.thenwewillrefundyouASAP.Kindregards已经发货Thankyourforbuyingouritemandourpaymenthasbeenreceived.Sorryandsorryforanyproblem,weusuallyshiptheitemwithin8hafterpaymentrecived.Ttrackingnumber:Trackingweb:becauseofthewebupdate,youcantrackitwithin24H.Justnowwecheckandcontactwiththeshippingcarriertointercepttheparcel,butfailuretodothat.Myfriend,therewillbetwochoiceforyou:Youcanpleaserefusetosignforthepakeage,oncewerecivedit,wewillissueyourefund;Pleasesignforitthensendthepakeagetoouranothercustomeraddressonceyoureciveit.wewillissueyoufullmoneyonceouranothercustomerrecivedit.Ourreturnpolicy:Wecanaccepttheitemreturnduring60days.Andifitisthecustomerfaultleadtoreturn,thenwewillrefundthemoneydeducttheshippingcostIfitisourfaultleadtoreturn,thenwewillrefundyoufullmoneyincludingtheshippingcost.Ifyouhaveanyotherquestions,feelfreetocontactus.Kindregards发货前要换地址不可以换Thankyourforbuyingouritemandourpaymenthasbeenreceived.Myfriend,Sorryforthatacordingtotheebayandpaypalpolicy

,wemustsendyoutheitemtoyourpaypaladdress

whichyou

havealreadysent

touswhenyoupaid

youritem.theadressis

asfollowing:BuyeraddressWewill/haveshippedtheitemviaFedex/DPD,andthenwewillsendthetrackingnumbertoyouwithintodays.Thankyousomuchforyourunderstanding.Kindregards可以换/客户坚决换Thankyourforbuyingouritemandourpaymenthasbeenreceived.Myfriend,Sorryforthatacordingtotheebayandpaypalpolicy

,wemustsendyoutheitemtoyourpaypaladdress

whichyou

havealreadysent

touswhenyoupaid

youritem.theadressis

asfollowing:PaypaladdressButwewillsendtheitemtoyournewaddress:newaddressWewill/haveshippedtheitemviaFedex/DPD,andthenwewillsendthetrackingnumbertoyouwithintodays.Thankyousomuchforyourunderstanding.Kindregards客户问有没有发货没发Thankyourforbuyingouritemandourpaymenthasbeenreceived.Wewillshipyouritemwithin8h,andthenwewillsendyouanotificationwithtrackingnumberinformation.Kindregards已经发Thankyourforbuyingouritemandourpaymenthasbeenreceived.Wehaveshippedtheitemtoyou.Thrackingnumber:Trackingweb:becauseofthewebupdate,youcantrackitwithin24H.Ifyouhaveanyquestion,pleasedon’thesitatetocontactus.Kindregads货物被退回，已经重发Thankyourforbuyingouritemandourpaymenthasbeenreceived.Wearesosorrytotellyouthatyouritemwasreturnedbyourtheshippingcarrierbecauseofshippingproblem.andwealreadyupgradedtheshippingservicetothedeliverycompanywhichwillarriveatyoumorefaster,butitalsocostedmoreshipmentcost,wehavepaidalltheshipmentcost.Trackingnumber:Trackingweb:becauseofthewebupdate,youcantrackitwithin24H.Bytheway,Youritemcomeswithtwoyearswarranty.Soifyouritemhasanyproblemwithintwoyears,pleasecontactus,wearealwaysheretoserviceyou.Kindregards货物已经被签收，客户说没有收到Thankyourforbuyingouritemandourpaymenthasbeenreceived.Wehaveshippedtheitemtoyourfollowingaddress客户地址.Thrackingnumber:Trackingweb:Justnowwetrackyourpakeageandthenitdeliveredonon6Mar2021.Don’tworryaboutthat,myfriend:couldyoupleasecomfirmthatifyourfamilypersonoryourneighborsignforit;becauseSometimesshippingcarrierwillaskyourfamilypersonoryourneighbortosignforthepackageinsteadofyou.PleasecontactyourlocalFedexCarrierforthepakeage.Friend,donotworry.Wearethetopratedsellerandwewillresolveanyproblemforyou.Kindregards货物在已经到达当地，还未妥投Thankyourforbuyingouritemandourpaymenthasbeenreceived.Wehaveshippedtheitemtoyourfollowingaddress客户地址.Thrackingnumber:Trackingweb:Justnowwetrackyourpakeageandfounditjustarrivedatyourlocation,couldyoupleasecontactwithlocationFedex/postofficeforthepakeage?orthepackagewillbereturnedtous.pleasedon'tworry,ifyoudon'treceiveyouritem,wewillsendyouanewitemtoyouorrefundyouallthemoneyoncewereceiveit.Ourreturnpolicy:Wecanaccepttheitemreturnduring60days.Andifitisthecustomerfaultleadtoreturn,thenwewillrefundthemoneydeducttheshippingcostIfitisourfaultleadtoreturn,thenwewillrefundyoufullmoneyincludingtheshippingcost.Ifyouhaveanyotherquestions,feelfreetocontactus.Kindregards货物在海关Thankyourforbuyingouritemandourpaymenthasbeenreceived.WehaveshippedtheitemtoyourfollowingaddressWehaveshippedtheitemtoyourfollowingaddress客户地址.Thrackingnumber:Trackingweb:Justnowwetrackyourpakeageandfounditarrivedtoyourcountrycustom,buttheycan'tcontactyouforyouritemclearcustom.Therearetwooptions:youcandirectly

contactyourcountryDHLforyouritemassoonaspossible.Yourcountrycustomneedyourmanydodumentforyouritemclearcustom.pleasetellusyourcorrectphonenumber,wewillsubmitittotheDHLforyouritemclearcustom.pleasereplyusassoonaspossible.thankyou.Friend,donotworry.Wearethetrustsellerandwewillresolvethisproblemforyou.AndIthinktheproblemmaybesometimeshappen,butwewillresolveitforyouassoonaspossible.Kindregards未授权付款回复客户Thankyourforbuyingouritem,werecivednotificationfrompaypalaboutyourunauthorizedpayment.andyourpaymentisholdbythepaypalnow.Couldyoupleasecontactpaypaltoresolveyourpaypalaccountproblem,andthenpaypalwillreleasethepaymenttous.Onceyourpaymentisreleased,thenwewillsendtheitemwithinonebusinessday.Ifyouhaveanyquestion,pleasefeelfreetocontactwithus.Kindregards与物品描述不符物流运输包裹/机器破损/问题件不清晰第一步（要照片视频）：Sorryandsorryforanyproblems.Wetestedandpakeagedyouritemwellandwellbeforewesend,butitstillhadtheproblemwhenyoureceivedit.Sorryandsorryagainforthisproblemagain.Friend,nowtheproblemalreadyhappened,soIthinkthemostimportanceishowtoresolveit.Couldyoupleasegiveusthepictureshowtheproblemparts/videoshowtheproblem(Youcanuploadthevideotoweb.thengiveusthevideolink),anddescribetheproblem,thenwewillseetheproblemandknowhowtoresolveit.Themoredetailthatyoushowtheproblem,themorequicklywecanresolvethisproblemforyou.Youritemcomeswithtwoyearswarranty.Soifyouritemhasanyproblemwithintwoyears,pleasecontactus,wearealwaysheretoserviceyou.Kindregards第二步（发配件能解决）：Dearfriend,Thankyousomuchfortakingtimetowritebacktous.WegetthereplyfromourtechnicianitisclearthatxxisfaultjudgingfromtheVideoorpicturesyousenttous.Wehighlyrecommendyoutoreplacethexxandthisisthefastwaytosolvetheproblemout.Ifyouwouldlike,wewillsendthexxoutforyouASAP.Last,ifthereisanythingyouconcernoryouhavebetteridea,pleasedonothesitatetoletusknow.Thanksagainforyourcooperationandpatience.Bestregards!第三步（补偿款能解决）：Dearfriend,Thankyouforyouremailregardingtheproblemwiththeitemyoureceived(orwithyourorderofJan,26th,2021.Wearesosorryyouweresubjectedtosuchinconvenienceandunderstandhowfrustratingitistoreceivedamagedgood.Ofcourse,wewillberesponsibleforthiswholeissueandsparenoefforttosolvetheproblemoutforyou.First,wegetthereplyfromourtechnicianthatitisbettertotestthemachinefirst.Ifthemachineisnotfunctional,pleasehelpustakeavideothenourtechniciancouldjudgewhichpartisfault.WewilldefinitelyshipthenewpartsoutforyouASAP.Second,Ifthemachineworkswellexceptappearancedamage,andyouquiteacceptit,wewouldliketoofferyou20USDascompensation.Meanwhile,wewouldalsoofferyoua10%discountonyournextorder,asasignofourcommitmenttocustomersatisfaction.Last,ifthereisanythingyouconcernorrequest,pleasefeelfreetocontactus.Wewillbesogladtodoeverythingwecandoforyou.Wearelookingforwardtoyourreplyatyourearlyconvenience.Bestregards!第四步：换货解决/换货流程Dearfriend,Thankyouforwritingbacktous.Wereallyappreciateyourgoodcommunicationandpatience.Wegetthereplyfromourtechnicianandtheproblemwiththemachineisquitecomplicated.Soweaccepttheitemreturnedtousandpreparetoresendyouanewone.First,wearereallysorryfortheinconveniencethatwecouldnotprovidecollectionfromdomicileserviceduetoourofficeisatChina.Thanksforyourunderstandinginadvance.Second,muchappreciateforreturningtheitemforexchangeanewoneandwewillpaythereturningshippingcostandresendingshippingcostPleasereturnitemtoouraddressasfollowing:stonebridge/TYTreturn(ETYT00000163)unitE10ExplorerVoyagerparkPortfieldroadHilseaPO35FLPortsmouthUK:00442392697779Note:PleaseReturnitemwithTRACKINGNUMBER.Pleasesendusthetrackingnumberandthereceiptfortheshippingcostonceweshiptheitemout.Thenwewillkeeptrackingthepackageandresendyouanewoneimmediatelyassoonasconfirmthereturnedoneisdeliveredtous.Last,ifthereisanyproblemorinconvenience,pleasefeelfreetocontactus.Wearelookingforwardtoyourreplyatyourearlyconvenience.Bestregards!第五步：退货解决/退货流程Dearfriend,Thankyouforwritingbacktous.Wereallyappreciateyourgoodcommunicationandpatience.Wegetthereplyfromourtechnicianandtheproblemwiththemachineisquitecomplicated.Soweaccepttheitemreturnedtousandpreparetoresendyouanewone.First,wearereallysorryfortheinconveniencethatwecouldnotprovidecollectionfromdomicileserviceduetoourofficeisatChina.Thanksforyourunderstandinginadvance.Second,muchappreciateforreturningtheitemforafullrefundandwewillpaythereturningshippingcost.Pleasereturnitemtoouraddressasfollowing:stonebridge/TYTreturn(ETYT00000163)unitE10ExplorerVoyagerparkPortfieldroadHilseaPO35FLPortsmouthUK:00442392697779Note:PleaseReturnitemwithTRACKINGNUMBER.Pleasesendusthetrackingnumberandthereceiptfortheshippingcostonceweshiptheitemout.Thenwewillkeeptrackingthepackageandrefundyourfullmoneyandtheshippingcostimmediatelyassoonasconfirmthereturnedoneisdeliveredtous.Last,ifthereisanyproblemorinconvenience,pleasefeelfreetocontactus.Wearelookingforwardtoyourreplyatyourearlyconvenience.Bestregards!暂不发订单需加运费国外仓库缺货，从国内发需要加运费Thankyourforbuyingouritem.weareveryandverysorry.Inouritemlistingwepromisedsendtheitemoutwithin1businessday.ButIamverysorrywestilldonotdeliveryit.Sorryandsorryforanyproblem.Becausethisitemisveryandverypopular,whenyouordertheitem,theitemvoltage110Vandplugspecialforyourcountryalreadybeenoutofstock.Wealreadyorderedthisitemfromfactoryabout9daysago.Butitstillwilltakeabout8daystobeavailableforvoltage110Vspecialforyourcountry.Iamveryandverysorryforthisagain.Pleasedon’tworry,myfriend,wearethebeattrustseller,wecanresoveanyproblemforyou,sotherearetooptionsforyou.couldyoupleasewaitabout8daysfortheitemavailable,oncetheitemavailable,wewillsendtheitemtoyouthroughFedexwithtrackingnumber.Andalsowecanrefundyou10USDascompensation.becausewefeelveryandverysorryforthistransaction.WecanshipitforourChinesewearhousewithin2daysviaUSPS,itwiltake3-5daystoyourhand.Sorryforthestockproblem.Andhopethatwecanstillhaveachancetoserviceyou.Andalsofromnowon,allyourquestionwillbeanswerbeforetheotherquestion.Sorryandsorryagain.BestRegards,高区需要加运费DearVIKTOR,Thankyouforbuyingtheitemforus.Wearehonoredandpleasedtodobusinesswithyou.Wehavesentyoutwoemailsaboutthepostagebutgotnoreplyfromyou.Weguessedtheemailsfailedtosendtoyou.Thereisoneproblemaboutthepostageandweneedyourhelpandunderstanding.AllcustomersoutsideofUK,USA,AU,CA,DE,FRshouldcontactusforshippingcostandshippingmethodbeforebuytheitem,becausesomecountrieslocateinthemostexpensivezoneandsomecountriescannotdeliverythroughEMS.Becauseyourcountrylocatesintheeighthzone,theshippingcostisabouttwicethantoUSA,UK.Wenotonlyhavenoprofitontheshippingcost,butalsohave50%discountshippingcost.Youcancalculateshippingcostfromweb:<://./serviceguide/e-zi-fei-biao-zhun.html>.Thisitemis20.73KG.NowIthinkwehavethefollowingoption1.Wecanrefundyoufullmoney.Inthisway,youdonotloseanymoney.Wepayfortheentirefeefortransactionandleaveyoupositivefeedback.2.Youshouldadd157$shippingcostforthisitemtoourpaypalaccount(lovehappyshopping@<mailto:lovehappyshopping@>).Oncereceiveaddedshippingcost,wewillsendyouitemwithin8HoursthroughEMS.Andalsothetrackingnumberwillsendtoyouremail.Hopewecanhavethechancetoserviceyou.Fromnowon,allyourquestionswillberepliedwithin1hourduringworkingtimeand8hoursoutofworkingtimebeforeallothercustomers.Ifthereisanyproblemorthereisanythingwecandoforyou,pleasefeelfreetocontactus.Wewillbealwayshappytohearfromyou!ManythanksandBestRegards!跨站点购买加运费Dearfriend,Thankyouforbuyingfromus.WearesosorrytoinformyouthatwecouldnotsendtheitemfromourUSwarehousenow.SincethiskindofitemisverypopularinourUSmarket,sowhenwereceivedyourpayment,itwasjustoutofstock.We'veorderedtheitemsfromourfactoryurgently,butitstillneedthreemonthstogetitavailable.We'veappliedtoourcompanyaboutthismatter.NowwedecidedtoairfreighttheitemsfromourChinawarehouse.ThenwewillsendtheitemforyoufromourUSwarehouseassoonaspossible.Buttheshippingcostswillbemuchhigherthanitsoriginalbudget.Myfriend,nowyouhavefollowoptionsaboutthismatter:1.Wecouldrefundyoufullmoneyofthistransactionassoonaspossible.Andwewillrefundyouextra5USDtoexpressoursincerelyapology.2.Pleaseadd30GBPasextrashippingcosts.Oncewereceivedtheshippingcosts,wewillarrangetheshipmentforyouimmediately.Itwilltakeyou3-5daystoreceivetheitems.Hopewehavethehonortoserveyou.Waitforyourreply.Bestregards调错价格加运费DearTeimuraz,Thankyouforbuyingtheitemforus.Weareveryhappytohavethehonortodobusinesswithyou.WearesosorryforinformyouthatthisitemrunoutofstockatourUKwarehouse.First,Ifyouwouldlike,wewillcanceltheorderforyouandrefundyourallyourfullmoneyandextra10USDbecausewearesososorryforwastingyourtime.Ifyoustilllikeouritem,youcouldplacetheorderagainwhenitisinstock.Wewillinformyouthatifyoudonotmindandalsowewilldefinitelyofferyouabigdiscount.Second,We'veappliedtoourcompanyaboutthismatter.NowwedecidedtoairfreighttheitemsfromourChinawarehouse.ThenwewillsendtheitemforyoufromourUSwarehouseassoonaspossible.Buttheshippingcostswillbemuchhigherthanitsoriginalbudget.Ifyoudonotmindadd30USDasextrashippingcosts,wewillarrangetheshipmentforyouimmediately.Itwilltakeyou5-7daystoreceivetheitems.Hopewehavethehonortoserveyou.Last,Ifyouhaveanyconcernoranyrequest,pleasefee