玩转酒店英语知到章节答案智慧树2023年黑龙江农业工程职业学院（南岗校区）

玩转酒店英语知到章节测试答案智慧树2023年最新黑龙江农业工程职业学院（南岗校区）项目一测试

Service

procedure

for

a

reservationist.（

）。

参考答案:

Search

for

rooms

available

on

computer.;Confirm

the

reservation;Ask

the

guests

for

reservation

information.;Greet

the

guests.;Form

reservation

record;Get

the

further

information

from

the

guests:

Name,

phone

number;Express

your

wishes.

How

to

ask

the

room

types?（

）

参考答案:

What

sort

of

room

would

you

like?;What

kind

of

room

would

you

like?

Which

sentence

is

unfriendly

or

impolite?（

）

参考答案:

What’s

your

name?;You

can

read

it

yourself.

Check-in

procedures（

）

参考答案:

Ask

the

guest

whether

he

or

she

has

made

a

reservation

with

the

hotel.;Ask

the

guest

how

they

will

pay.;Find

the

reservation

on

the

computer

for

confirmation.;Express

best

wishes.;Ask

the

guest

to

show

his

identification

and

to

fill

out

the

registration

form.;Give

the

guest

the

room

key.;Greet

the

guests.

When

guests

arrive

at

the

reception

desk,

the

receptionists

should

greet

them

politely

and

without

any

delay.Which

sentence

is

not

suitable

for

welcoming

guests?（

）

参考答案:

Hello,Mr.

Miller.

Back

again?;Could

I

have

your

name,please?;How

old

are

you?;Hello,

sir.

What

do

you

want?

Whatistripleroom?()

参考答案:

Roomforthreepeoplewithadoublebedandasinglebedorthreesinglebeds

Mr.Brownwantstoreserve(

)forhiswifeandtwodaughters.

参考答案:

Afamilyroom

Whatkindofroomwouldyoulike?()

参考答案:

I’dlikeadoubleroom

Whatissuite?()

参考答案:

Asetoftwoormoreroomsincludingatleastonebedroomandasittingroom.

Whatispresidentialsuite?()

参考答案:

Asuitethathasmorethan5roomswithluxuriousfittingsanddecorations

项目二测试

What

are

the

facilities

in

the

hotel

room?（

）

参考答案:

lamp;wardrobe;mini-bar;Air-conditioner

What

are

the

service

procedures

fro

a

room

attendant

about

room

cleaning?（

）

参考答案:

Express

your

wishes

to

guests;Greet

the

guests

and

ask

whether

to

clean

their

rooms

now.;Clean

the

room.

A

room

attendant

is

knocking

at

the

door

of

a

guest

room.

She

wants

to

clean

the

room.

What

might

she

say?（

）

参考答案:

Would

you

like

me

to

clean

your

room

now?;I’ll

make

your

room

while

you

are

out.;May

I

clean

the

room

now

?;What

time

would

you

like

me

to

straighten

up

your

room?

What

should

be

on

the

laundry

list?（

）

参考答案:

suits;blouse

Which

one

is

housekeeping

employee?（

）

参考答案:

room

attendant;Laundry

attendant

Theguestdoesn’thavetopaytheroom.()

参考答案:

complimentary

Putthefollowingwordsinthecorrectordertomakeasentence.()be/will/paying/how/you

参考答案:

Howwillyoubepaying?

Whichoneisthesimilarmeaningwiththefollowingsentence?()

参考答案:

I’msorry,sir.Ican’tunderstandyou.

PutthefollowingsentenceintoChineseOurhotelisaninternationalfirst-classhotelwithwell-equippedfacilities.（）

参考答案:

我们酒店是一家设施完备的国际一流的酒店。

whatisthesurname?()

参考答案:

familyname

项目三测试

What

are

in

the

Food

&Beverage

Department?（

）

参考答案:

Lobby

Bar;Coffee

Shop;Chinese

Restaurant;Room

Service

Department

What

are

the

reservation

procedure

for

a

restaurant

hostess?（

）

参考答案:

Confirm

the

reservation;Get

the

information

from

the

guests:Time

of

arrival,

contact

name,

telephone

number;Ask

guests

for

reservation

information.;Greet

the

guests

What

are

the

useful

tips

for

handling

a

reservation

of

a

banquet?（

）

参考答案:

Thank

guests

for

making

reservation.;Ask

about

some

details

about

reservation

of

a

banquet;Greet

the

guests;Get

the

information

from

the

guests.;Ask

guests

to

hand

in

a

deposit

to

secure

the

reservation

in

advance.;Confirmation

What

are

the

facilities

in

the

restaurant?（

）

参考答案:

goblet;ashtray;dish

What

are

the

Chinese

cuisines?（

）

参考答案:

Guangdong

cuisine;Sichuan

cuisine;Shandong

cuisine

Thebellboy’sjobincludesintroducinghotelfacilities

参考答案:

错

Inonehotel,whoshouldescorttheguesttotheroom?()

参考答案:

bellboy

Whichwordhasthesamemeaningwith“cozy”?()

参考答案:

comfortable

WhereshouldIhavebreakfast?()

参考答案:

Youcouldhavebreakfastinourall-daydiningrestaurantwhichisonthesecondfloor.

Ifyouhaveameetinginthehotel,whereshouldyougo?(）

参考答案:

conferenceroom

项目四测试

A

guest

wants

to

know

about

the

fitness

center’s

facilities,

what

should

the

fitness

center’s

attendant

say?（

）

参考答案:

We

also

have

a

billiard

room

,

a

bowling

alley

and

an

indoor

swimming

pool.;We

have

qualified

life

guards

on

duty

form

8:00

a.m.

to

8:00

a.m.;We

have

weight-lifting

,rowing,

and

jogging

machines.

What

facilities

for

the

entertainment

service

in

the

hotel?（

）

参考答案:

weight-lifting

machine;rowing

machine;sauna;indoor

swimming

pool

Good

afternoon,

sir.

Welcome

to

our

（

）swimming

pool,

how

may

I

assist

you?

参考答案:

outdoor;indoor

What

is

the

room

rate?（

）

参考答案:

The

double

room

is

380

Yuan

per

night.;The

suite

is

500

Yuan

per

night.

What

are

the

months

of

one

year?（

）

参考答案:

August;January;December

Choosethesituationwiththepossibleresponseinthefollowingsentences.()

参考答案:

I’msorry,sir.Heisinameeting.CanItakeamessage?

Whichsentenceissimilarwiththefollowingsentence?()

参考答案:

Sheisonthephone.

Whatnumberareyoucalling?()

参考答案:

It’s021-9465-6688.

WhatisDND?()

参考答案:

DoNotDisturb

Whichoneisthehotelserviceinwhichtheguestiscalledataspecifictimetobewokenup?()

参考答案:

wake-upcall

项目五测试

What

are

the

International

Hotel

Corporations?（

）

参考答案:

Marriott;Hilton;Shangrila

Which

hotel

is

belong

to

Marriott?（

）

参考答案:

Ritz-Carlton;W

Hotels;J.

W.

Marriott

Hotels&Resorts;Renaissance

Hotels&Resorts

Which

hotel

is

belong

to

Hilton

Hotels

Corporation?（

）

参考答案:

Hilton

Grand

Vacations;Conrad

Hotel;Double

Tree

by

Hilton;The

Wardolf

Astoria

Collection

Which

hotel

is

belong

to

Accor(雅高集团)?（

）

参考答案:

Novetel

Hotel;Sofi