高级商务英语口语 讲义

高级商务英语讲义

高级商务英语口语

CONTENT

Lesson1FormalVerbalCommunicationinBusinessI

♦LeadingSeminars

♦QuestioningTechniques

♦BeaLeaderandAGoodListenerAttheSameTime

♦GivingCriticism

Lesson2FormalVerbalCommunicationinBusinessII

♦FourMainPartsofaPresentation

♦DeliverySkills

♦WhattoSayWhenYouForgetWhattoSay

♦PresentationLanguageFocus

Lesson3Cross-CulturalCommunicationinBusiness

♦SixFundamentalPatternsofCulturalDifferences

♦AGeneralViewofCorporateCulture

♦DecodingBody-languageofNorthAmerica

Lesson4BusinessEtiquette

♦GuidelinesforBusinessEntertainingandGift-Giving

♦AcceptablePublicConductinNorthAmerica

♦TheArtof“SmallTalks”

♦WelcomeTopicsofConversation

Lesson5ContractEnglish

♦MainCharacteristicsofAContract

♦ElementsofaContract

♦CommonlyusedLegalTerms

♦TipsonContractLing。

Lesson6NegotiationEnglish

♦WhatYouShouldKnowBeforeNegotiating

♦NegotiationTactics

♦NegotiationLanguageFocuses

Lesson7BusinessReporting

♦ResearchToolsandinformationSourcesForEarnings,Performancesand

SECFiling

♦GeneralTheoryofTheDoubleEntryAccounting,,System

♦TheContentsandTheEquationofABalanceSheet

Lesson8BusinessNewsReading

♦FeaturesandStylesofWritinginWesternBusinessJournalism

♦WhatisitinanEarningReport?

♦IdiomaticUsagesandSetPhrasesOftenUsedtoDescribeandPredicting

EconomicDevelopment

Lesson9InterviewEnglish

令TheABCsofJobInterviewsInNorthAmerica

QCommonquestionsguidelinestoproperanswers

令"Tellmesomethingaboutyourself"-Thetone-settingquestion

令NonverbalPitfallstoWa忙hFor

LessonOne

FormalVerbalCommunicationinBusinessI

正式商业交流(1)-研讨会

PartIObjectives

令ProceduresofSeminarsLeadingandCommonlyUsedSentenceStructures

研讨会各个程序及常用句型

令QuestioningTechniques

提问技巧

令ALeaderandAGoodListener,AttheSameTime

做好的听众，做好的领导者

令GivingCriticism

提出批评观点的技巧

PartIITheHow-Tos

LeadingSeminars/QuestioningTechniques

令Generalproceduresofaseminar/lecture

1)Self-introduction

2)IntroductionofTopic

3)Describingsequencesandtiming

4)Highlightinginformation

5)Involvingtheaudience

6)Givinginstructions

7)Checkingunderstanding

8)Askingquestions

9)Clarifyingquestions

10)Evadingquestions

11)Invitingcomments

12)Interrupting

13)Transitions

14)Reformulations

15)Closing

令LanguageReference

Self-introduction自我介绍

Goodmorning,I'm——andI'vebeeninvitedtogivethistalk/presentation/lecture

because—

Ihavedoneresearchin/1haveaspecialinterestin/myexperienceisin

IntroductionofTopic话题介绍

Inmypresentation/talk/lecturetodayIshallbedealingwith—

Thesubjectofmy--todayis--

WhatI'dliketodotodayisintroduce/suggest/analyse/describe/explain

Mytopic/subjecttodayis—

Ishallbedealingwith2/3/4mainareas/topics/subjectstoday

DescribingSequencesandTiminq程序介绍与时间安排

FirstIwantto/spendafewminutesoutlining—/remindyouofthebackground

to/summarisethe一一/explain—/present—

NextIshall—/afterthatIwilltaketheopportunityofdescribing—/

Thenwe'lllookat—

FinallyIwantto—

HiahliahtinaInformation重点介绍

(Rhetoricalquestions)

So,whatdoesthatmean?/Howcanweinterpretthis?A/Vhat'stheexplanationfor

this?A/Vhataretheimplicationsofthesefindings?

(Changeoffocus)

Whatthattellsusis/WhatI'msuggestingis/Whatisclearisthat

(Introducingauxiliaryverb)

Soclearlywedoneedto--/Obviouslytheydidunderstandthat—/Ofcourseyoudowan

toknowwhy—

InvolvinatheAudience听者的参与

Let'shaveashowofhands,howmanyofyouagreewith--

I'msureweallknowwhatit'sliketo—

Letmeaskyouspendacoupleofsecondsthinkingabout—

Well,whatwouldyoudo,Iwonder—

Justlookaroundtheroomandtakeanoteof/howmanymenarewearingatie—/how

manypeoplearewearingjeans—/theaverageageoftheparticipants

GivinaInstructions给予指示

Forthisexercise,wearegoingtoworkinpairs:groupsof3/4/5

Makeanoteofthesewords/figures

Readtheparagraphonpage—

PleasenotethatIshallbetimingtheexerciseandyouhaveexactly7minutes

Nowcompletethequestionnaireandputyournameinthetopleft-handcorner

CheckinaUnderstandina随时观察听者反映

Iseveryonewithmesofar?

Arethereanyquestionsatthisstage?

Wouldanyonelikemetorunthroughthatagain?

Ifyouhaveanyproblemswiththedetail,don'tworrybecausealltheinformationisin

yourhandout

AskinaQuestions询问问题

Directquestions/open-ended:

What/why/how/where/when

Closedquestions:

Doyou/didyou

Delicatequestions:

Iwaswonderingif/couldIaskyou/wouldyoumindtellingme/ifit'snotindiscreetI'd

liketoknow/mightIask/mayIask

ClarifyinaQuestions澄清问题

Soyouwanttoknowabout—/isitthefiguresthatworryyou/whenyousay—doyou

mean—/IfI'veunderstoodthequestionyouwanttoknowabout—

EvadinaQuestions回避问题

That'snotreallymyfield—/that'sabitoutsidethescopeoftoday'stopic/1haven'tgot

thepreciseinformationwithmetoday/that'snotreallyformetosay/l'dneednoticeof

thatquestiontoansweryouinfull/thisisnotreallytheplacetodiscussthatmatter/

perhapsthat'saquestionforanothermeeting

InvitinaComments鼓励并听取意见

Hasanyonegotanyquestionsatthispoint?

Wouldanyoneliketocommentonthat?

Doesanyonedisagreewithmylastpoint?

Cananyoneconfirmmyexperience?

IfnobodyhasanyquestionsthenI'llmoveon

Interruptina中断

I'dliketodiscussitfurther,butIthinkit'stimetomoveon

CouldIjuststopyouthere—

IfImightjustadd--

I'msurewe'dallagree,butperhapsweshouldgetbacktothemainpoint

Transitions过渡

Ifwecouldnowturnto—/mynextpointis—/whatIwanttodonextis—/let'smoveon

to—/thatcompletesmyanalysisof—/so,nowwearegoingto--

Reformulations总结

IfImightjustgooverthatagain—/so,insummary—/justtoremindyouofthekey

facts/themainpoints/theadvantagesof—/mymainargumentswere—

Closina结束

Thankyouforlisteningtometoday

Ihopeyouhavefoundmypresentationuseful

Thankyouforyourattention

令QuestioningTechniques提问技巧

Reasonsforaskinaquestions:

Toobtaininformation

Tofindouttheopinionsofotherpeople

Toaskotherpeopletocontributeideas

Tofindoutthereasonsbehindevents

Toseekconfirmation

Thestatusofthequestioner

Thequestionermayhaveanofficialneedtoaskquestions-work-role,legalpower,etc.,

orthequestionermayhaveanentirelypersonalcuriositytosatisfy.Iftheroleisofficial,

thequestionerneedstochoosethequestioningstylewithcareinordertoproducethe

requiredresults.Questioningcanbequiteathreateningactivityinsomecircumstances.

Forexample,ifthequestionerwantsinformation,thenthepersonwhohasthat

informationmayfeelthats/heisbeingaskedtogiveupsomethingthatrepresentsan

advantage.Ifthequestionerismerelycuriousinasocialsetting,thentheimportant

pointisthelevelofdelicacyofthequestion.Inmostcultures,verypersonaldetails

suchashowmuchmoneyweearnistooprivatetoformthesubjectofquestionsby

others.

Choicesofquestionstyle

Closedv.open

Closedquestionspermitonly'yes'/'no'answers.Theymaythereforebemore

threateningthanopenquestionsbecausetheyleavenoroomforexpansionor

explanation.Thequestionerneedstodecideifitwouldbemoretactfultoask:

Haveyoufinishedthatreportyet?

Or

Howareyougettingonwiththatreport?

Thefirstquestionimpliesthatthereportisnowdue;thesecondmerelyasksfora

progressstatement.Theopenquestionallowstherespondenttoelaborateanddoes

nothaveovertonesofauthority.

Wh-typequestions

Questionsstartingwithquestionwords:what,when,why,who,how,areopen

questionsbuttheyarealsoverydirect.Toomanyquestionslikethishavetheflavourof

aninterrogationandmaymakethepersonbeingquestionedfeeluncomfortable.Itmay

benecessarytoprefacethequestionswithphrasesthatshowthequestionerisaware

oftheintrusivenessofthequestion:

MayIaskyou...

Couldyoutellme...

Wouldyoumindtellingme...

IwonderifIcouldaskyou

Iwouldbeinterestedinknowing...

Ifit'snotindiscreet,mayIask

Iknowit'snotreallymybusiness,but

Facilitativestylesofaskinaquestions

Iftheintentionofthequestionerisreallytoprompttheinterlocutorindisclosing

informationfreely,thenquestiontechniquesmaynotbeappropriateatall.Insteadit

mightbebettertoechoandtoreformulateinordertogivetheinterlocutorthe

opportunitytoexpand.

Illustrativedialoaue

A.Well,Iliveinaflatinaratherpoorpartoftown.

B.Poorpartoftown...?

A.Yes,it'squitedirtyandthestreetsarebadlylit.That'swhyIdon'tlikegoingout

aloneatnight.

B.Soyou'refrightenedtogooutalone?

A.Well,yesbecausewehearofattacksandmuggings.That'swhyIwanttoleave.

Inthisdialogue,speakerBdoesn'ttrytotaketheinitiative,butmerelyechoesand

reformulatestopromptspeakerAtosaywhatworriesher.

PartIIILet'sTalkBusiness

LEADINGTHROUGHCHANGE:Listeningasaleader

Often,whenwethinkofcommunication,wethinkof

speaking,presenting,writing-deliveringamessageinsome

way.Butaneffectivecommunicatorisalsoadeptat

receivingmessages.Youwon'tbudgepeopletowardagoal

iftheydon'tfeelthatthey'vehadinput,thatthey'vebeen

heardandunderstood,andthatthevisionthey'reworking

towardisalsotheirownvision.Listeningtoyourfollowersis

Tomotivatefollowers,firstlisten.

theonlywayyoucanmakethishappen.Onceyouunderstandwhere

theyYecomingfrom,youcan

takethemtowhereyou'regoing.

Tobeagoodleader,HEAROUTwhatothershavetosay:

HoldjudgmentandholdeyefocusListencarefullyandwithanopenmind-ifyou're

defensiveyoumaymisscriticalinformation.Don'tformulateyouranswerwhilea

personisstillspeaking.Watchforsubtlebodylanguagethatmayofferextracluesto

thespeaker'struemeaning.Also,holdeyefocus.Ifyoudon't'lookatthepersonwhois

speakingtoyou,youcan'testablishtrust.Asaleader,youwantfollowerstotrustyou

andbelieveinyou.

Endallothertasks.Showrespectforpeoplebyputtingasideyourpaper,lunch,etc.,

anddon'ttakephonecalls.You'llbebetterregarded,andyou'llsavetime.By"doingit

rightthefirsttime,"therewon'tbemisunderstandingsoranyneedtorepeatinformation.

Bereadytojobdownnotesasthepersonspeaks.

Allowthespeakertofinish.Don'tinterrupt.Don'tchangethesubject.Don'tfinish

sentencesforthespeaker.Remainquietuntilyou'resurethespeakerhascompleted

hisorherthoughts.

Readbetweenthelines.Asyoulistentothespeaker,listenforwhatmightbeleft

unsaid.It'snotalwayseasyforapersontoapproachsomeoneinamoresenior

positionandtellitlikeitis.Ifyouwanttogetanhonestopinionofsomeofyourideas

andactions,you'llneedtoprobe.You'llalsoneedtovaluethatfeedbackandthe

personwhogaveittoyou.Nevershootthemessenger.

Outlineyourunderstanding.Oncethepersonisfinishedspeaking,reiteratewhatyou

believetobethemainideas,issues,etc.Statethemsimplyand,ifpossible,tryto

"rank"themfrommostimportanttoleast.Ateachstep,askthespeakerifyou've

correctlyheardthemessage.Takethetimetobecertain,oryou'vebothsimplywasted

time.

Underlinemajorpoints.Onceyouandthespeakeragreeonthemainideasthathave

beenuncovered,focusyourattentionononeortwoofthemostimportant:Whatneeds

tobedonerightnowtomakethespeaker--andyou--acknowledgethatsomething

positivehasbeenaccomplished?Whatelsecanbedoneinthefuture?Setadateto

revisitthesemainideasandtodiscussprogress.

Testthewaters.Takewhatyou'velearnedandtestitwithothers.Whatareothers

feelingandthinking?Isthisanisolatedissue?Don'ttakeitanylessseriouslybutifit's

a"movement"ofsorts,you'llneedtoaddressitdifferently.Testingthewatersallows

youtoexploretherealneeds,fearsandhopesofyourfollowersandincorporatethem

intoyoursharedvision.Remember,ifyou'retryingtomovepeopleinanewdirection,

youmustknowherethey'recomingfrom.

Peopledon'talwaysneedleaderstoagreewiththemandactontheirsuggestions.But

peoplealwaysdoneedtofeeltheirleadercaresenoughtolisten.Whenpeopleare

uncertainwhattomorrowmaybring,aleaderwithareputationasa"goodlistener"may

bethemostprizedemployeeinanyorganization.Workhardtomakeyourselfthat

person.

PartIlliExercisesandDiscussion

窈

令Exercisetosensitizeyourquestioningtechniques.

1Writeontheboardalistof5or6prominentpeoplethateveryoneknows.Someof

thesepeopleshouldbethesubjectofcurrentcontroversy.

2Writeaquestionofeachtype(seereasonsforaskingquestionsatthebeginningof

thisunit)andaddresseachofyourquestionstooneofthepeopleyouhavelisted.

3Nowgradetheirquestionsforlevelsofdelicacyonascale1-5,with5beingthe

mostdelicate.

4Checktheirquestionsfortheappropriatenessoftheirstyle-aretheyopenorclosed;

directorindirect?Adjustthephrasingofthequestionstosuitthelevelofdelicacy.

5Letsdiscusstheresults.

令Giveexamplesofsituationswhereopen/closedtypesofquestionsare

generallyasked.

令Chooseoneofthefollowingtopicsandmakeitintoaseminar.Tryto

incorporateallthe15elementsmentionedinpartII.

-Howtoboilanegg

-Howtoorganizeapicnicforyourcompany

-KeyfactorsconsumersshouldbeawareofwhenpurchasingaDVDplayer

令RewritetheconversationbetweenJohnandMaryinPartfive.Discussonthe

possibleoutcomesoftheconversationwithyourpartner.

PartVSupplementaryMaterials

GivingCriticism

Whenit'snecessarytocriticisetheworkofcolleaguesitisimportanttodosoina

mannerthatissupportiveandthatpermitstheotherpersonfindwaysofimprovinghis

orherperformance.Todothisweneedto:

Concentrateontheerror,notontheperson

•Avoidgeneralizations

•Providespecificexamplesoftheproblemsthatneedattention

•Makehelpfulsuggestionsforimprovement

•Avoidaone-sidedattack

•Avoidinsinuationsandhints

•Conductthecriticisminprivatesoasnottohumiliatetheotherperson

ReadthedialoguebelowandmakeanoteofthewaysinwhichJohnfailstoobserve

theadvicegivenaboveinhiscriticismsofMary'swork:

John:Comeinandtakeaseat,Mary.Thiswon'ttakeaminute.

Mary:What'sthisallabout,John?

John:WellI'msorryMary,butI'vecometotheconclusionthatyourwork'sjustnotup

toscratch.Ineedtoseeabigimprovementifyouwanttostayhere.

Mary:Isee.IadmitIhavefoundthesefirstfewweeksahard,butIneedtimetosettle

inandthere'salottolearn.

(Knockatthedoor)

John:Comein.

Jane:Oh,sorryJohn,I'llcomebacklater,Ididn'trealizeyouweretalking.

John:That'sallright,comein.IwasjusttellingMarythatIdon'tthinkshe'sreallyupto

thejobhere.

Jane:No,Idon'twanttointrudeonaprivateconversation;I'llcomebacklater.

Mary:SowhatareyousayingJohn,areyoufiringme?

John:No;butIhavetosaythatifthislittletalkdoesn'tmakeyourealizewhereyou're

goingwrong,itmaycometothat.

PoorMary!Johnhasjustattackedthestandardofherwithoutgivingheranyideaof

wheresheisgoingwrong;ontopofthathe'srepeatedthecriticisminfrontofanother

memberofstaff.

Byusingsomeofthesuggestionsbelow,seeifyoucanrewritethedialoguesothat

JohnoffersMaryconstructiveandpositivecriticismthatwillhelphertoimproveher

performance:

•InviteMarytoaprivateinterview

•Askifsheisreadytodiscussthestandardofherwork

•Acknowledgethefactthatsheisnewtothecompanyandthatthereisalotto

learn

•Saythatherreportsarelackingindetailandaccuracy

•Askherifsheisawareofthat

•Saythatsheisoftenlateinthemorning

•Askheriftherearepersonalproblemsthatmakeitdifficultforhertoarriveon

time

•Saythatsomeoftheclientsshedealswithhavecomplainedthatshemisses

appointments

•Askherifshecanexplainwhythisis

•Askherifthereisanythingyoucandotohelpherimproveintheseareas.

•Setadateforanothertalkinafewweekstoreviewherprogress.

IfJohnconductstheinterviewalongtheselines,Marywill:

•Knowexactlywhichaspectsofherworkareunsatisfactory

•Willhavetheopportunitytoexplainwhyshehasproblems

•Willnotbepubliclyhumiliated

•Willfeelthatsheisgettingsupportinhereffortstoimprove.

Reference

令BrendaTownsendHall,1998

令

LessonTwo

FormalVerbalCommunicationinBusinessII

正式商业交流-商业演示（2）

PartIObjectives

令FourMainPartsofaPresentation商业演示的四个部分

令DeliverySkills表达技巧

令Saveyououtofembarrassment,ataPresentation摆脱商业演示中的尴尬场面

令LanguageReferences语言参考

PartIITheHow-Tos

令Fourpartsofapresentation

Formalpresentationsareusuallydividedintofourmainparts.

•Theintroduction

•Theoverview

•Thebody

•Theending

Theintroduction

Attheveryleast,theintroductionshouldintroducethesubjectofyourpresentation.

"TodayI'mgoingtotellyouabouttherecentimprovementsthathavebeen

madetotheXLseriesofengines."

Dependingonthesituation,itwillalsodooneormoreofthefollowing:

•Givetheaudienceareasontolisten

"Theseimprovementsgivegreaterfuelefficiencyandalsolowerproductioncosts."

•Providebackgroundinformation.

"Asyouprobablyknow,ourmarketsharehasbeenfallinginrecentyears."

•Narrowthetopic.

"Inparticular,Iwillshowyouhowtheseimprovementsmakeourenginesbetter

thanourcompetitors."

Theoverview

Theoverviewprovidesapreviewofyourpresentationfortheaudience.Itiseasily

donebyexplainingthestructureofyourpresentation.

"First,I'mgoingtodescribethenewfeaturesoftheengine."

"Second,I'llshowyousomeperformancedataoftheengine'sfuelefficiency."

"Afterthat,I'llexplainhowthenewfeatureswillallowustoreduceproductioncosts."

"Finally,I'llshowacomparisonwithourcompetitors'models."

Theoverviewisveryimportant.Ithelpstheaudiencetoorganizethewaytheylisten.

Itissimilartothecontentspageofabook.

Aslongasthepresentationiswell-organized,theoverviewistheeasiestpartofthe

presentationtoprepare.

Thebody

Thisisthemaincontentofthepresentation.Howitisorganizedwilldependonthe

typeofpresentation.Itshouldbeorganizedlogicallytomatchtheoverallpurposeof

thepresentation.

Theendina

Theendingusuallydoestwothings.

Itreviewstheinformationandideasthatwerepresentedinthebodyofthepresentation.

Thisiscalledthesummary.

"Asyoucansee,theseimprovementsincreasefuelefficiencyandallowustolower

ourproductioncosts."

Itrestatesthemainpurposeofthepresentationwhichwasstatedintheintroduction.

Thisiscalledtheconclusionorconcludingstatement.

"Iamsuretheseimprovementswillallowustowinbackourmarketshare."

令Deliveryskills

1.Lookorganized

Theaudiencewillhaveconfidenceinsomeonewhoseemstoknowwhatheorsheis

doing.Arrangeyourpapersonthedesk.ChecktheOHP(over-headprojector).

Putyourbaginasuitableplace.Putyournotesinasuitableplace.Changethe

seatingarrangementifyoudon'tlikeit.Checkthateveryonecanseeyouandyour

visualaids.

2.Usenaturalaestures

Don'ttrytobeagreatactor.Relymainlyonthecontentofyourpresentation,noton

actingskills.Usethesamegesturesyouwoulduseifyouwereexplainingthesame

thingtoacolleagueinaone-to-oneconversation.

Toensurethatyouusegesturesnaturally,avoidclaspingyourhandsbehindyourback,

claspingtheminfrontofyou,orplacingthemonyourhips.

Ifyouareholdingnotes,trytoholdtheminonehand,leavingyourotherhandfreeto

makegestures.

3.Evecontact

Lookatindividualmembersofyouraudience,justasifyouwerehavingaconversation

withthem.Don'tburyyourheadinyournotes.Trynottolookattheceilingwhen

youcan'trememberwhattosay.

4.Siqnalina

Inwriting,youuseparagraphstoshowthepartsofyourpresentation.In

presentations,youhavetodoitinotherways.Youcanuseverbaltechniquesand

non-verbaltechniques.Verbaltechniquesinvolveusingamixtureoflinkingphrases,

intonation,andpauses.Non-verbaltechniquescanincludechangingpositions,

turningpagesofyournotes,andchangingtheOHPslide.

5.Pronunciation

Makesureyouknowhowtopronouncethewordsinyourpresentation.Beparticularly

carefulofwordsthatareusedinbothyourlanguageandEnglish.Thesewordscan

befalsefriends.

6.Avoiddistractions

Aholeinyourshirtwillgetattention,butitwilldivertattentionfromwhatyouaresaying.

Sowillthefollowing:

•Passingroundthingsforyouraudiencetolookatwhileyouarespeaking.

•HavingaslidedisplayedontheOHPwhileyouaretalkingaboutsomethingelse.

PartIIILet'sTalkBusiness

PullingItOutofThinAir-Whattosaywhenyouforgetwhattosay

It'slikewhenaplanehitsanairpocket-yourintestinesthrobinyourbrain-pan.You're

flowingsmoothlythroughyourpresentation(withoutnotesorwithbulletednotesthat

suddenlynolongermakesense)andwham!Yougoblank.There'snothingupstairs.

Nothingon-line.YourmindisasblankasablackboardinAugust.

Youlickyourlips,clearyourthroat,andsay"uh"enoughtimestojumpstartan

outboard.Youreyesbegintodartaboutindesperation,andastheinternalpressure

mounts,therealsignalsofdistresspourout:giggling,blushing,andembarrassingtrue

confessionsofjusthowlostyoureallyare,revealingonlyyourlackofpreparationand

diminishedprofessionalism.

WHATTODO

First,useanounceofprevention.Rehearseoutloudfrequentlyenoughtointernalize

yourmessage.Strangely,ifyoutrytomemorizeyourremarks,you'realmostsuretogo

blank.Understandwhyyou'respeakingthewordsyouchoose,andsaythemin

rehearsaluntilyouhaveagutfeelingfortheessenceofyourmessage.

Useyourvisualsasaroadmap,ifpossible.Usinggraphicimagesorbulletpoints,rely

onyourvisualstokeepyouontrack.Visualsshouldnotserveasascript,butratheras

aseriesoftriggerpointsthatgeneratediscourse.

Keepyournotesnearby.Makesurethey'rewritteninlarge,colorfulwriting.They'llbe

easytoreadwhenyou'reunderpressure.

Focusyoureyesononepersonintheaudiencewhenyougoblank.They'llthinkyou're

beingforcefulanddramatic.Then,afteraboutfourseconds,moveyoureyestoanother

person.Doitagain.Keepdoingthisthroughthesilenceuntilyourbraincomesbackto

life.

Repeatwhatyoujustsaid.Usingrepetitionisagoodspeakingtechniqueanyway.

Keeprepeatingyourselfuntilyourmindclicksintogear.Orsaysomethingthatparallels

yoursubject,andchancesare,withinseconds,you'llbebackontrack.

Asktheaudienceaquestionifit'sasmallgroup."Marilyn,whatareyourthoughtsso

far?"Makeitanopen-endedquestionsoMarilyncan'tsaysimply"yes"or"no."That

way,yougetmoretimetothinkasMarilynspeaks.Ifyou'respeakingtoalargegroup,

askarhetoricalquestion.Again,you'llprobablywakeyourselfupquickly.

Askforhelp./zWherewasI?”isnotashamefulthingtosay.Mostaudiences

willbesympathetic.Everyoneknowsthepressureofspeaking.Justdon't

doitrepeatedlyormakeabigdealoutofit.

PartIIIIExercisesandDiscussion

令Lookatthesamplepresentationbelowand:

-TrytoidentifythosefourpartsmentionedinPartTwo

-Incasethepresenterherewentblankrightafterthethirdparagraph,any

suggestionsfromyoutosavethepoorguyfromembarrassment?

TheDCAutodialler

Avoicecontrolleddatarecorderandautomatictelephonedialer.

Mainfeatures

Speechanalyzer

Largememory

Largedisplay

Lithiumbatteries

Goodafternoon.TodayI'dliketotellyouaboutourlatestproduct,theDC

Autodialler.TheDCAutodiallerletsyourecordtelephonenumbersbyspeaking.It

canalsodialtelephonenumbersautomatically.Weexpectittobeaverypopular

product.

First,I'lltellyouthemainfeaturesofthe'autodialler.ThenHIdescribeitsphysical

characteristics.Finally,I'llexplainhowtoseeit.

TheAutodiallerhasfourimportantfeatures.Ithasaverysophisticatedspeech

analyzerwhichallowsittorecordnamesandtelephonenumbers.Itcanrecognize

upto5000commonNorthAmericannames.Ithasalargememorywhichletsyou

recordupto2500namesandtelephonenumbers.Ithasa4-centimeterby

2-centimeterliquidcrystaldisplaywhichprovidesasharpimage.Tiuseslithium

batterieswhichlastfortwoyear.

TheAutodiallerisverycompact.Itmeasures10centimetersby5centimetersby

0.5centimeters.It'smadeofverylightbuthardplastic,andweightsonly150

grams.Itcomesinthreecolors:black,silverandwinered.

Now,I'llshowyouhoweasytheAutodialleristouse.Thereareonlythreebuttons:

a"new"button,a"fi