内容参考成果day 1 china service resources

ServiceServiceInnovativeProducts-InnovativeProducts-••Brukeriscommittedtoempoweringourcustomersthroughinnovativeinstrumentationandworld-classpostsalesupportRecentlyBNSdesignteamreleasedamultitudeofnewproductsandInnovativeProducts–SOMsandInnovativeInnovativeProducts–NIs,FMsandNanoIRBrukerAFM

ServiceServiceResources3213engineers（1open）6applications(1open)6service11demotoolsWeChatsupport

WewillgoGoldenserviceteamMorepartsstockinFAQonweb CustomerCareCenter(CCC)LocaltestandrepairLiveManytrainingoperationmanuals

Abigstepforwardforafter-salesTechnicalandApplicationCustomerTechnicalandApplication400ephoneTeamViewerremoteWeChatGroups:6groups,over1500support:test/repairserviceforwarranty/servicecontracttrainingserviceforwarranty/servicecontractOnlinetrainingcourses/LiveOne–minutetraining(Coming6bigbasictrainingclasseseveryyear(2inBeijing,3inShanghai,1inGuangzhou)Advancedtrainingclasses(ImagingSkills,Measurement,ElectricalMeasurement) Team–20188sintotal,1ServiceService15sintotal,1CCCTeam:InstantCustomerSupport,Test/Repair,CustomerFieldServiceTeam–Installation,OnsiteTroubleshooting/Repair,ReturnAdminTeam:ysis,Monitor,ProcessManagement,Beijing(7):Dr.SunHao,Dr.LiuYang,Dr.LiuYaolun,WangJinpeng,LiuYin,YanHailiang,CaiShanghai(4):Dr.ShiXinhao,DongXue,SuYichun,OpenGuangzhou(1):LiuNanjing(1):Dr.GuoChengdu(1):PangShenyang(1):Dr.PengCCCCCCCallcenteropening:Nov.21,Phonenumber: Within1businessdayresponseTestcenteropening:Dec.5,20113-5businessdaysfortesting/troubleshootingTrainingcenteropening:Dec.13,2011TrainbothnewemployeesandcustomersRepaircenteropening:Oct.11,20125-7businessdaysforrepairexecutedinserviceCustomerCareOpenonDecember13,CCCCustomerCareCenterImproveresponse–phone /remotetroubleshooting/test/localImprovetroubleshooting–troubleshootingwithservicetools/spareImproveapplicationsskill,bothcustomersandinternaltrainingcoursesforbothcustomersandDecreaserepairspareparts/localrepairIntroduceournewproductsandtechnology,improveourtrainingclass/customerCCCCCC Dimension Dimension

MultiMode Dimension 2011.12CCC2011.12CCCOpening2012.4AFMBasicCCCHighlightedEvents2012.7TMTUser 2012.12BrukerScholarshipAwardCCCCCCHighlightedEvents2012.12AFMAdvanced

2013.12AFMAdvanced2013.5AFMBasic2014.5AFMBasic 2014.7TMTBasicCCCCCCCoreCCCCCCCore&Repair&Internal&ResearchService BNSDocs WhatWhatCanWeDoinAFM:3Groups,1142SOM:1Group,105

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>10LiveWebcastthisAlreadydid5LiveTotal7704timesDatatillTotal Total7x24instantlysupporttocustomer.ThanksDr.TeddyHuangfromSBO，Dr.MingYefromBASF.

Bymeansofcustomers’“Moments”ofWeChat,morepotentialuserscanwatchourLiveWebcast.RecordedandeasilyImageGalleryProductKnowledgeAwardforCustomersWhoAnswersMostQuestionsousecustomers’initiatstomers’questions,e

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Studyatanytime,immediatenoticeoftraining,convenienceenrollprocess,automaticallyreplyFAQs,saveengineers’PhonePhoneService−3lines:Press“1”fortechnicalsupport,theingcallwillberoutedtoCCCengineers,2phoneswillringatthesametime;Press“2”fororderinformation,theingcallwillberoutedtoserviceadmin;Press“3”forproductinformation,theingcallwillberoutedtoTestTestServicePartsReportTestTestTestRequestFormandTestCustomerorFSEswhodidon-sitetroubleshootingneedstofill“TestRequestForm”.Aftertest,CCCwillprovidecustomeratestRepair−July13,sparepartsforlocalrepairarrivedatBeijing−WeekJuly16-22,sortandputallsparepartstolocalstock−WeekJuly16-22,starttolocalrepairusingfactoryspareparts,4casesP/NandBeijingCCCP/NandRepairRepairService−Oct.11,2012,BeijingRepairCenteropened−Localrepairedparts:NSVcontroller,NanoDrivecontrollerforEdge,MMbase,NSVcomputer,Huff&Puff−WillextendlocalrepairtomoreAFMpartsandTMTsystemsthisWhydoWeWanttoSetupaRepairCenterin −Currentsituation:Themaincom intfromcustomernowisthetoolongtimeframebetweenorderingpartsandreceivingthem.Althoughitisoftencausedby house,itdecreasedourcustomer−Mainpurpose:Reducethemaintenance−Infuture:Somepartswillbereturnedtocustomerwithin2weeksNewServiceNewServicePremiumStandard线下培训课程（基础培训线下培训课程（高级培训探针折扣意外损坏的高价值配件每年一次提供25群****AFM的Scanner，NI的Transducer，以及TMT的Targetcustomers:ExperiencedTargetcustomers:ExperiencedCustomerswhohaveusedBrukersystemsforover1yearApplicableTrainingClass:AdvancedTrainingClass;WebinarL2Targetcustomers:CustomerswhohaveusedBrukersystemsfor3-6monthsApplicableTrainingClass:BasicTrainingClass;WebinarL1Targetcustomers:BeginnersofBrukersystemsApplicableTrainingClass:InstallationTrainingwithnewtrainingchecklist;OperationTrainingTheCustomerTrainingCustomerTraining2018OfflineCustomerTraining

OfflineTrainingTotal5AFMbigtrainingclassesinApr.,Shanghai,24May,Beijing,26GotverypositivefeedbackfromOther3AFMbigtrainingclassesinSep.Oct.andNov.Firstintroduced“onlinetest&survey”thisContinuouslyimprovetrainingmaterials(textbookand Trained2newtrainerforcustomertrainingclass:Dr.LiuYangandDr.ShiWillresumeadvancedapplicationtrainingclassesin2019Apr.9-BasicAFMTrainingClass2018AFMBigTrainingClassHaoYin,HaoMay21-BasicAFMTrainingClass2018AFMBigTrainingClassHaoSep.10-BasicAFMTrainingClass2018AFMBigTrainingClassHaoSun,YangOct.9-AFMBigTrainingClassWenhuiNov.5-9BasicAFMTrainingClass2018AFMBigTrainingClassHaoSun,QingboCustomerCustomerTrainingMarketingPromotion:BrukerWebsite,WeChat,Brochures,PhonesNewAdvancedTrainingClasses:Total4(2of4areimagingskills),MoreBruker−NowIdesigned3levelsof −Level1BSCOBrukerSPMCertifiedOperator,requirements:finishbasicAFMtheoryandoperationtrainingandpassthetest;−Level2BSCAUBrukerSPMCertifiedAdvancedUser,requirements:finishadvancedAFMtheoryandoperationtrainingandpassthe−Level3BSCEBrukerSPMCertifiedExpert,needover4BSCAUcertification.BrukerL2 L3PositiveFeedbackfrom

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Online –stosolvesimpleproblemWillstartfrom: lessthan2 solves1simplentomake>50short sinApr.NanoElectricalLiveWebcastHaoDcubemode-Dcube-TUNA,Dcube-SCM,Dcube-SSRM,Dcube-SMIM,Dcube-PFM,1621Apr.History,PrincipleandHaoHistory,PrincipleandBasicApplicationof2370Jun.SPMAdvancedHaoSPMAdvancedApplications:Moreworkingmodesbeyond1427Jun.HighResolutionImagingBrukerLiveWebcastHaoFactorswhichcanbeaffectresolution,UsingBrukerAFMtodohighresolution1223Jul.AFMApplicaionsinLiLiveWebcastKunwuECAFM,SECM,PFTUNA,DCUBE-TUNAinLibattery1063Jul.TriboLabApplications LiveWebcastTriboLabApplicationsin Industry-FastmeasurementoffrictionalbehaviorbrakeblockbasedonSAEJ2522Sep.ProbeIntroduction&HaoProbeIntroduction&ProbeDateSep.Feedback,SkillsforGoodAFMHaoFeedback,SkillsforGettingGoodAFMDateSep.Image&DataOfflineHaoImage&DataOfflineDateOct.Curve.Sensitivity&HaoCurve.Sensitivity&SpringConstantCalibraionDateOct.CurveysisHaoCurveysisDateInterleaveMode,EFM&HaoInterleaveMode,EFM&MFM(ElectronicandMagneticDateSurfaceHaoKPFM(KelvinProbeDateSpecialApplicationsIPECAS,Catalyst100μmscannermodification

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CityU,IconcontactresonanceCityU SurfaceScienceToolsforNanomaterialsCharacterization,J.Mater.Chem.A,2015Appl.Phys.Lett.2015J.Am.Chem.Soc.2015Langmuir,RSCAdv.Adv.Funct.Mater.ACSSustainableChem.Eng.Small,2014Langmuir,Biomacromolecules,ACSMacroLett.2013OrganicElectronics,2013J.Mater.Chem.A,J.Phys.Chem.C,2013Adv.Funct.Mater.2013NanoLett.Adv.Mater.2012Phys.Rev.Lett.2012J.Am.Chem.Soc.2012NewJ.Chem.2012Langmuir,2012J.Mater.Chem.

DengliQiuHaoSunJeffieHuangFeiLong7549Technology:Peak IF=3.108Technology:KPFMIF=3.404CurveIF=3.833IF=Technology:Peak IF=4.536Technology:PFMIF=4.536J.Mater.Chem.,2012,22,IF=Technology:PFMIF=8.462Technology:SmallAmplitudeScanAsystinIF=PhaseimagingPhaseimagingTechnology:TapIF= IF= IF= QNMandIF=PeakTUNAIF=IF=ScanAsystinFluidIF=Technology:cAFMIF=19.791 IF=HowtoGetSupportmendedReadonlineWatchonline AskquestionsinWeChat onwork toCCCDownloadmaterials andBaiducloudInstallremotesupport andcallCCCengineerstodoremotediagnoseNotmendedCallfieldservice SendshortmessagetoUseQQtochatwith—HowtoGetSupportWhensending sorpostingyourquestions,wewouldliketoseetheinstrumentsmodel,imagemode,rawdata,screenshotofparametersettingsandsimpledescriptionoftheNotmendedwaystoaskquestions

mendedwaystoaskWhatkindofsystemmodel?WhathappenedwhenproblemWhatkindofprobe?Whatkindofsample?Supportingimages—HowtoeanAFMDoThinking,thinking,Donotthrowawaybasicmath&physicsReadmoreresearchpapersandapplicationWatchBrukerAFMCommunicationwithCCCCore

“CTRT”alsomeans“CustomerTrustedReliable“AFMhasbeenanimportanttoolinmyresearchsince1999whenIbegantouseaMultimodeIIIaequipment.Inthepastyears,IhaveverypleasantexperiencewithbothBrukerAFMandBrukerpeople.Weareoftenabletofindsomefascinatingnewfunctionsoftheequipmentwhicharereallyreliabletoobtainsomeimportantdata.Wheneverwehavedifficultiesinusingtheequipmentoreveninngresearch,wecanalwaysgetprompthelpandthoughtfulsugge