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CHAPTER1
MANAGEMENTACCOUNTING:INFORMATIONTHATCREATESVALUE
TRUE/FALSE
Managementaccountinggathersshort-term,long-term,financial,andnonfinancialinformation.
True
False
Managementaccountinginformationgenerallyreportsontheorganizationasawhole.
True
False
Companieshavetofollowstrictguidelineswhendesigningamanagementaccountingsystem.
True
False
Agoodmanagementaccountingsystemisintendedtomeetspecificdecision-makingneedsatalllevelsintheorganization.
True
False
Duringthehistoryofmanagementaccounting,innovationsweredevelopedtoaddressthedecision-makingneedsofmanagers.
True
False
Akeyelementinanyorganization'sstrategyistoidentifyitstargetcustomersandtodeliverwhatthosetargetcustomerswant.
True
False
Thevaluepropositionhasonlytwoelements:costandquality.
True
False
Qualityisthedegreeofconformancebetweenwhatthecustomerispromisedandwhatthecustomerreceives.
True
False
Recently,thedemandforimprovedmanagementaccountingandcontrolinformationwithinmanufacturingfirmshasalsooccurredinserviceorganizations.
True
False
THEFOLLOWINGINFORMATIONAPPLIESTOQUESTIONS68AND69.
Thefollowinginformationpertainstothreedivisions:
Shrubs Trees
$28,000 $120,000
$2,000 $6,000
$40,000 $100,000
Flowers
Sales $15,000
Operatingincome $2,000
Investment $22,000
WhatisthereturnoninvestmentfortheShrubDivision?
2.00%
5.00%
7.14%
70.00%
WhichdivisionismoreprofitablebasedonROI?
Flowers
Shrubs
Trees
BothFlowersandShrubsareequallymoreprofitablethanTrees.
Tohelpevaluatemanagement'sappropriategovernanceandstrategicchoices,organizationshavecalledonmanagementaccountantstodevelop:
internalcontrolsystemstoprotectassetsfromtheft
measurestomonitorcompliancewithbehaviorthatisconsistentwiththeorganization'sbestinterests
systemstoevaluateprofitability
reportstohighlightvariancesfromamountsplanned
ManagementaccountinginformationisBESTdescribedas:
providingasignalthatsomethingiswrong
identifyingandhelpingtoexplainwhatiswrong
simplysummarizinginformation,butgivingnoindicationthatanythingiswrong
measuringoverallorganizationalperformance
Forimprovingoperationalefficienciesandcustomersatisfaction,nonfinancialinformationis:
critical
helpful
infrequentlyused
unnecessary
Nonfinancialinformationmightbeusedto:
improvequality
reducecycletimes
satisfycustomerneeds
Alloftheabovearecorrect.
Theactofsimplymeasuringandreportinginformation:
focusestheattentionofemployeesonthoseprocesses
divertstheemployee'sattentiontootheractivities
disprovesthesaying“Whatgetsmeasuredgetsmanaged.”
hasnoeffectonemployeebehavior
WhichstatementbelowisFALSE?
“Whatgetsmeasuredgetsmanaged/5
Peoplereacttomeasurements.
Employeesspendmoreattentiononthosevariablesthatarenotgettingmeasured.
“IfIcan'tmeasureit,Ican'tmanageit.”
Whenachangeisintroduced,employeestendto:
embracethechange
beindifferenttothe change
exhibitnochangein behavior
resistthechange
TheintroductionofanewmanagementsystemisMOSTlikelytomotivateUNWANTEDemployeebehaviorwhenitisusedfor:
evaluation
planning
decisionmaking
coordinatingindividualefforts
ManagementaccountantsareMOSTlikelytofeeloutsidepressuretofavorablyinfluencethenumbersfavorablywhentheinformationisusedfor:
budgeting
compensationandpromotions
continuousimprovement
productcosting
FosteringacultureofhighethicalstandardsincludesallofthefollowingEXCEPT:
followingthegoodexamplesetbyseniormanagement
communicatingtoemployeesabeliefsystemthatinspiresandpromotescommitmenttotheorganization'scorevalues
followingthegeneralexamplessetbyfront-lineemployees
communicatingtoallemployeesaboundarysystemthatstateswhatactionswillnotbetolerated
TheInstituteofManagementAccountants(IMA):
isaprofessionalorganizationofmanagementaccountants
isaprofessionalorganizationoffinancialaccountants
issuesstandardsformanagementaccounting
issuesstandardsforfinancialaccounting
CRITICALTHINKING/ESSAY
Describemanagementaccountingandfinancialaccounting.
Whatisthepurposeofmanagementaccounting?
Brieflydescribehowmanagersmakeuseofmanagementaccountinginformation.
Describethevaluepropositionandtheelementsthatcompriseit.
Isfinancialaccountingormanagementaccountingmoreusefultoanoperationsmanager?Why?
Whatrolehastheincreasinglycompetitivebusinessenvironmentplayedinthedevelopmentofmanagementaccounting?
Describereturnoninvestment(ROI).Whywasitdeveloped?Whenwasitdeveloped?
Givetwoexamplesoffinancialinformationandnonfinancialinformation.
Discussthepotentialbehaviorimplicationsofperformanceevaluation.
CHAPTER1SOLUTIONS
MANAGEMENTACCOUNTING:INFORMATIONTHATCREATESVALUE
TRUE/FALSE
MULTIPLECHOICE
LOI
1.
a
LOI
26.
d
LO3
56.
a
LOI
2.
b
LOI
27.
d
LO3
57.
b
LOI
3.
b
LOI
28.
a
LO3
58.
c
LOI
4.
a
LOI
29.
d
LO3
59.
b
LOI
5.
a
LOI
30.
a
LO3
60.
a
LO2
6.
a
LOI
31.
d
LO3
61.
d
LO2
7.
b
LOI
32.
a
LO3
62.
d
LO2
8.
a
LOI
33.
d
LO4
63.
a
LO3
9.
a
LOI
34.
b
LO4
64.
d
LO3
10.
a
LOI
35.
c
LO4
65.
a
LO3
11.
b
LOI
36.
b
LO4
66.
c
LO3
12.
a
LOI
37.
c
LO4
67.
a
LO3
13.
a
LOI
38.
b
LO4
68.
b
LO3
14.
a
LOI
39.
c
LO4
69.
a
LO3
15.
a
LOI
40.
c
LO5
70.
b
LO4
16.
b
LO2
41.
c
LO5
71.
b
LO4
17.
a
LO2
42.
b
LO5
72.
a
LO5
18.
a
LO2
43.
c
LO5
73.
d
LO5
19.
b
LO2
44.
a
LO6
74.
a
LO5
20.
a
LO2
45.
c
LO6
75.
c
LO5
21.
b
LO2
46.
a
LO6
76.
d
LO5
22.
b
LO2
47.
d
LO6
77.
a
LO6
23.
a
LO3
48.
d
LO6
78.
b
LO6
24.
a
LO3
49.
a
LO6
79.
c
LO6
25.
b
LO3
50.
d
LO6
80.
a
LO3
51.
c
LO3
52.
a
LO3
53.
b
LO3
54.
c
LO3
55.
b
MULTIPLECHOICE
$2,000/$40,000=5.00%
$2,000/$22,000=9.09%;$2,000/$40,000=5.00%;$6,000/$100,000=6.00%
CRITICALTHINKING/ESSAY
LO1
Describemanagementaccountingandfinancialaccounting.
Solution9.Managementaccountingprovidesinformationtointernaldecisionmakersofthebusinesssuchastopexecutives.Itspurposeistohelpmanagerspredictandevaluatefutureresults.Reportsaregeneratedoftenandareusuallybrokendownintosmallerreportingdivisionssuchasdepartmentorproductline.Therearenorulestobecompliedwithsincethesereportsareforinternaluseonly.
Financialaccountingprovidesinformationtoexternaldecisionmakerssuchasinvestorsandcreditors.Itspurposeistopresentafairpictureofthefinancialconditionofthecompany.Reportsaregeneratedquarterlyorannuallyandreportonthecompanyasawhole.ThefinancialstatementsmustcomplywithGAAP(generallyacceptedaccountingprinciples).ACPAaudits,orverifies,thattheGAAParebeingfollowed.
LOI
Whatisthepurposeofmanagementaccounting?
Solution:Managementaccountinggathersshort-termandlong-termfinancialandnonfinancialinformationtoplan,coordinate,motivate,improve,control,andevaluatesuccessfactorsofanorganization.Managementaccountingconvertsdataintousableinformationthatsupportsstrategic,operational,andcontroldecisionmaking.
LOI
Brieflydescribehowmanagersmakeuseofmanagementaccountinginformation.
Solution:Managersuseaccountinginformationforthreebroadpurposes.
ONE:Toplanbusinessoperationsthatincludespreparingstrategiesandbudgetsanddeterminingthepricesandcostsofproductsandservices.Acompanymustknowthecostofeachproductandservicetodecidewhichproductstoofferandwhethertoexpandordiscontinueproductlines.
TWO:Tocontrolbusinessoperationsthatincludescomparingactualresultstothebudgetedresultsandtakingcorrectiveactionwhenneeded.
THREE:Toevaluateperformance.
LO2
Describethevaluepropositionandtheelementsthatcompriseit.
Solution:Thevaluepropositioniswhatanorganizationtriestodelivertoitstargetcustomers-itdefinestheorganizationalstrategy.
Thefourelementsarecost,quality,functionalityandfeatures,andservice.
Costisthepricepaidbythecustomer,giventheproductfeaturesandcompetitor'sprices.
Qualityisthedegreeofconformancebetweenwhatthecustomerispromisedandwhatthecustomerreceives.
Functionalityandfeaturesreferstotheperformanceoftheproduct.Forexample:Amealinarestaurantprovidesthedinerwiththelevelofsatisfactionexpectedforthepricepaid.
Serviceisalloftheotherelementsoftheproduct.Forexample:Howthecustomeristreatedatthetimeofthepurchase.
LO3
Isfinancialaccountingormanagementaccountingmoreusefultoanoperationsmanager?Why?
Solution:Managementaccountingismoreusefultoanoperationsmanagerbecausemanagementaccountingreportsoperatingresultsbydepartmentorunitratherthanforthecompanyasawhole,itincludesfinancialaswellasnonfinancialdatasuchason-timedeliveriesandcycletimes,anditincludesquantitativeaswellasqualitativedatasuchasthetypeofreworkthatwasneededondefectiveunits.
LO3
Whatrolehastheincreasinglycompetitivebusinessenvironmentplayedinthedevelopmentofmanagementaccounting?
Solution:Thecompetitiveenvironmenthaschangeddramatically.TherehasbeenaderegulationmovementinNorthAmericaandEuropeduringthe1970sand1980sthatchangedthegroundrulesunderwhichservicecompaniesoperated.Inaddition,organizationsencounteredseverecompetitionfromoverseascompaniesthatofferedhigh-qualityproductsatlowprices.Therehasbeenanimprovementofoperationalcontrolsystemssuchthatinformationismorecurrentandprovidedmorefrequently.Thenatureofworkhaschangedfromcontrollingtoinforming.Firmsareconcernedaboutcontinuousimprovement,employeeempowerment,andtotalquality.Nonfinancialinformationhasbecomeacriticalfeedbackmeasure.Finally,thefocusofmanyfirmsisnowonmeasuringandmanagingactivities.
LO4
Describereturnoninvestment(ROI).Whywasitdeveloped?Whenwasitdeveloped?
Solution:ROI=(operatingincome/sales)x(sales/investment)
TheROImeasurecombinesaprofitabilitymeasure(operatingincome/sales)withacapitalintensitymeasure(sales/investment)toprovideasinglemeasureofdepartmentalanddivisionalperformance.
ROIwasdevelopedintheearlydecadesofthe1900ssothatseniormanagersatmulti-divisionaldiversifiedcorporations,suchasDuPontandGeneralMotors,couldevaluatetheoperatingperformanceoftheirdecentralizeddivisions.
LO5
Givetwoexamplesoffinancialinformationandnonfinancialinformation.
Solution:Financialinformationincludesamountsthatcanbeexpressedindollaramountssuchassales,netincome,andtotalassets.Italsoincludesratiospreparedusingfinancialinformationsuchasincreaseinsales,return-on-sales,andreturn-on-investment.
Nonfinancialinformationincludesmeasuresthatarenotexpressedindollaramounts.Forexample,nonfinancialmeasuresofcustomersatisfactionincludethenumberofrepeatcustomersorrankedestimatesofsatisfactionlevels.Nonfinancialmeasuresofproductionqualityincludepercentofon-timedeliveries,thenumberofdefects,productionyield,andcycletimes.
LO6
Discussthepotentialbehaviorimplicationsofperformanceevaluation.
Solution:Asmeasurementsaremadeonoperationsand,especially,onindividualsandgroups,thebehavioroftheindividualsandgroupsareaffected.Peoplereacttothemeasurementsbeingmade.Theywillfocusonthosevariablesorthebehaviorbeingmeasuredandspendlessattentiononvariablesandbehaviorthatarenotmeasured.Inaddition,ifmanagersattempttointroduceorredesigncostandperformancemeasurementsystems,peoplefamiliarwiththeprevioussystemwillresist.Managementaccountantsmustunderstandandanticipatethereactionsofindividualstoinformationandmeasurements.Thedesignandintroductionofnewmeasurementsandsystemsmustbeaccompaniedwithananalysisofthelikelyreactionstotheinnovations.
Recently,thecompetitiveenvironmentforbothmanufacturingandservicecompanieshasbecomefarmorechallenginganddemanding.
True
False
Servicecompaniesareverysimilartomanufacturingcompaniesinmayways,includingthefactthatmanyemployeeshavedirectcontactwithcustomers.
True
False
Sensitivitytotimelinessandqualityofserviceisespeciallyimportanttoserviceorganizations.
True
False
Governmentandnonprofitorganizations,aswellasprofit-seekingenterprises,arefeelingthepressuresforimprovedperformance.
True
False
Managementaccountinginformationallowsmanagerstocompareactualandplannedcostsandtoidentifyareasandopportunitiesforprocessimprovement.
True
False
Managementaccountingcanprovideinformationoncustomersatisfaction,a.Trueb.False
ROI(returnoninvestment)combinestwoprofitabilitymeasurestoproduceasinglemeasureofdepartmentalordivisionalperformance.
True
False
Around1920,centralizedcontrolofdecentralizedoperationswasaccomplishedbyhavingcorporatemanagersreceivefinancialreportsaboutdivisionaloperationsandprofitability,a.Trueb.False
Inthelate1990s,littleinterestorattentionwaspaidtoevaluatingmanagement'sappropriategovernanceandstrategychoices.
True
False
Financialinformationidentifiesandexplainstheunderlyingproblems.
True
False
Managementaccountingmeasurescanprovideadvancewarningsofproblems.
True
False
Customersatisfactionisanexampleoffinancialinformation.
True
False
Operatingprofitisanexampleofnonfinancialinformation.
True
False
Organizationalleadershipplaysacriticalroleinfosteringanorganization'scultureofhighethicalstandards.
True
False
Informationisneverneutral;justtheactofmeasuringandreportinginformationaffectstheindividualsinvolved.
True
False
Boundarysystemsarealwaysstatedinpositivetermsthatoutlinemaximumstandardsofbehavior.
True
False
MULTIPLECHOICE
Managementaccountinghelpsacompanyachieve:
itsstrategicobjectives
itsoperationalobjectives
controlandalsosupportsperformanceevaluation
Alloftheabovearecorrect.
Whichofthefollowingtypesofinformationareusedinmanagementaccounting?
financialinformation
nonfinancialinformation
informationfocusedonthelongterm
Alloftheabovearecorrect.
Managementaccounting:
focusesonestimatingfuturerevenues,costs,andothermeasurestoforecastactivitiesandtheirresults
providesinformationaboutthecompanyasawhole
reportsinformationthathasoccurredinthepastthatisverifiableandreliable
providesinformationthatisgenerallyavailableonlyonaquarterlyorannualbasis
Whichofthefollowingdescriptorsrefertomanagementaccountinginformation?
Itisverifiableandreliable.
Itisdrivenbyrules.
Itispreparedforshareholders.
Itprovidesreasonableandtimelyestimates.
Whichofthefollowingstatementsreferstomanagementaccountinginformation?
Therearenoregulationsgoverningthereports.
Thereportsaregenerallydelayedandhistorical.
Theaudiencetendstobestockholders,creditors,andtaxauthorities.
Thescopetendstobehighlyaggregate.
Managementaccountinginformationincludes:
tabulatedresultsofcustomersatisfactionsurveys
thecostofproducingaproduct
thepercentageofunitsproducedthatisdefective
Alloftheabovearecorrect.
ManagementaccountingreportsMOSTlikelyincludeinformationabout:
customercomplaints
netincomefortheyear
totalassets
Alloftheabovearecorrect.
ThepersonMOSTlikelytousemanagementaccountinginformationisa(n):
bankerevaluatingacreditapplication
shareholderevaluatingastockinvestment
governmentaltaxingauthority
assemblydepartmentsupervisor
WhichofthefollowingisNOTafunctionofamanagementaccountingsystem?
strategicplanning
financialreporting
operationalcontrol
productcosting
FinancialaccountingprovidesthePRIMARYsourceofinformationfor:
decisionmakinginthefinishingdepartment
improvingcustomerservice
preparingtheincomestatementforshareholders
planningnextyear'soperatingbudget
Financialaccounting:
focusesonthefutureandincludesactivitiessuchaspreparingnextyear'soperatingbudget
mustcomplywithGAAP(generallyacceptedaccountingprinciples)
reportsincludedetailedinformationonthevariousoperatingsegmentsofthebusinesssuchasproductlinesordepartments
ispreparedfortheuseofdepartmentheadsandotheremployees
ThepersonMOSTlikelytouseONLYfinancialaccountinginformationisa:
factoryshiftsupervisor
vicepresidentofoperations
currentshareholder
departmentmanager
TheaccountingprocessisconstrainedbymandatedreportingrequirementsbyallofthefollowingorganizationsEXCEPTthe:
InternalRevenueService(IRS)
InstituteofManagementAccountants(IMA)
FinancialAccountingStandardsBoard(FASB)
SecuritiesandExchangeCommission(SEC)forcompaniesthatarepubliclytraded
Historically:
inthebeginningofthe20thcentury,theGuildskeptdetailedrecordsofrawmaterialsandlaborcostsasevidenceofproductquality
inmedievalEngland,thebasicsofmodernmanagementaccountingemergedwithstandardsformaterialuse,employeeproductivity,andbudgets
inthelate19thcentury,railroadmanagersimplementedlargeandcomplexcostingsystemstocomputethecostofdifferenttypesoffreight
from1400-1600,largeandintegratedcompaniessuchasDuPontandGeneralMotors,developedwaystomeasurereturnoninvestment
Ingeneral,itwasnotuntilthe1970sthatmanagementaccountingsystems:
wereimprovedbecauseofdemandsbytheFASBandtheSEC
stagnatedandprovedinadequate
startedtodevelopinnovationsincostingandperformance-measurementsystemsduetointensepressurefromoverseascompetitors
startedtoaddressthedecision-makingneedsofmanagers
Allsuccessfulorganizationsmustidentifyandunderstandtheir:
weaknesses
competition
strategy
definitionofquality
Akeyelementofanyorganization'sstrategyisidentifying:
itspotentialshareholders
itstargetcustomers
competitor'sproducts
employeeneeds
Whatanorganizationtriestodelivertocustomersiscalleditsvalueproposition,whichincludestheelementsof:a.costandquality
cost,quality,andfunctionalityandfeatures
cost,quality,functionalityandfeatures,andservice
cost,quality,functionalityandfeatures,service,andindustrystandards
Thepricepaidbythecustomer,giventheproductfeaturesandcompetitor'sprices,isreferredtoastheelementofthevalueproposition.
cost
industrystandards
quality
service
Thedegreeofconformancebetweenwhatthecustomerispromisedandwhatthecustomerreceivesisreferredtoastheelementofthevalueproposition.
cost
industrystandards
quality
service
Theperformanceoftheproduct,forexample,amealinarestaurantprovidesthedinerwiththelevelofsatisfactionexpectedforthepricepaid,isreferredtoastheelementofthevalueproposition.
functionalityandfeatures
industrystandards
quality
service
Howthecustomeristreatedatthetimeofthepurchaseisanexampleoftheelementofthevalueproposition.
functionalityandfeatures
industrystandards
quality
service
Managementaccountingprovides:
informationontheefficiencyoffactorylabor
informationonthecostofservicingcommercialcustomers
informationontheperformanceofanoperatingdivision
Alloftheabovearecorrect.
WhichofthefollowinggroupswouldbeLEASTlikelytoreceivedetailedmanagementaccountingreports?
stockholders
customerservicerepresentatives
productionsupervisor
vicepresidentofoperations
Topexecutivesofamulti-plantfirmareLEASTlikelytousemanagementaccountinginformation:
tosupportdecisionsthatresultinlong-termconsequences
toevaluatetheperformanceofindividualplants
forstrategicplanning
foroperationalcontrol
ManagersofservicedepartmentsneedallofthefollowinginformationEXCEPT:
efficiencydataonworkperformance
qualitydataonworkperformance
profitabilitydataofthewholecompany
profitabilitydataoftheservicedepartment
Anationalcompanymanufacturesalineofmodernfurniture.InformationMOSTusefultotheemployeewhoassemblesthefurnitureincludes:
adailyreportcomparingtheactualtimeittooktoassembleapieceoffurnituretothestandardtimeallowed
amonthlyreportontheportionoffurniturepiecesassembledwithdefects
thenumberoffurniturepiecessoldthismonth
revenueperemployee
Anationalcompanymanufacturesalineofmodernfurniture.InformationMOSTusefultothetopexecutiveincludes:
individualjobsummariesofmaterialsused
monthlyfinancialreportsonthecompany'sprofitabilitybyproductline
timereportssubmittedbyeachemployee
scheduleddowntimeforroutinemaintenanceonmachines
AquarterlyreportdisclosingdecliningmarketshareinformationisMOSTusefulto:
afront-lineemployee
themanagerofoperations
thechiefexecutiveofficer
theaccountingdepartment
AweeklyreportcomparingmachinetimeusedtoavailablemachinetimeisinformationMOSTusefulto:
afront-lineemployee
themanagerofoperations
thechiefexecutiveofficer
theaccountingdepartment
AdailyreportonthenumberofqualityunitsassembledbyeachemployeeisinformationMOSTusefulto:
afront-lineassemblyworker
theaccountingdepartment
thechiefexecutiveofficer
thepersonneldepartment
WhichofthefollowingwouldbeLEASThelpfulforatopmanagerofacompany?
profitabilityreportofthecompany
informationtomonitorhourlyanddailyoperations
numberofcustomercomplaints
operatingexpensesummaryreportedbydepartment
Recently,increaseddemandformanagementaccountinginformationhasbeen:
primarilyfrommanufacturingfirms
primarilyfromserviceorganizations
fromboththemanufacturingandtheserviceindustries
anillusion;infact,thedemandformanagementaccountinghaschangedverylittle
Managementaccountingcanplayacriticalroleintheservice
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