酒-店-服-务-英-语-复习进程课件

酒店服务英语Thankyouforeveryonetohaveaclasswithme!

Ihopethatwe’llbefriendstogetherthroughtheEnglishclass.

Iwanttoknowmuchinformationofyoursbeforewebeginourlessons!

Example:Englishname、department、position、hobbies、wishesandsoon……

HotelOrganizationChart

饭店机构表

GeneralManager’sOffice总经理室ExecutiveOffice总经理办公室

HumanResourceDepartment人力资源部TrainingDepartment教育培训部SalesDepartment销售部PublicRelationsOffice公共关系部FrontOffice前厅部HousekeepingDepartment客房部HotelOrganizationChart

饭店机构表Food&BeverageDepartment餐饮部RecreationDepartment娱乐部ShoppingArcade商场部FinancialDepartment财务部EngineeringDepartment工程维修部PurchasingDepartment采购部SecurityDepartment保安部

AdministrationDepartment行政部FrontOfficeWords:(1)reservation 预订 (2)register 登记,注册 (3)assign 分配,指定 (4)baggage 行李 (5)distribute 分发 (6)deliver 投递,递交 (7)currency 货币 (8)occupancy 居住,占用(9)smart 活泼的,精明的 (10)appearance 外表(11)adaptability 适应性 (12)figure 数字 (13)settle 解决,安定 (14)complaint 投诉,抱怨

FrontOfficeWords:(15)soothe 安抚(16)reveal 显示 (17)financial 财政的,财经的(18)satisfaction满意 (19)checkin/out 入住/离店(20)departuredate 离开日期(21)guarantee 保证(22)client 顾客(23)conference 会议(24)program 议程,节目(25)handicapped 残疾的(26)facilities 设施(27)wheelchair 轮椅(28)cancellation 取消FrontOfficeWords:(29)favorite 最喜爱的(30)airy 通风的(31)banquet 宴会(32)patio 室外就餐处(33)salon 沙龙(34)souvenir 纪念品(35)convenience便利，方便(36)consider 考虑(37)overweight 超重 （38）scenicspot 风景点（39）trolleybus电车 (40)

Mend 修补 （41）Mis-calculation计算出错（42）communication通讯,交流 FrontOfficeWords:(43)

secretary 秘书 (44)

document 文件 (45)

equipment 设备 (46)

stapler 小订书机(47)

calculator 计算器

(48)

exhibition 展览 (49)

discount 折扣 (50)

extend 延伸,延长(51)scissors 剪刀,剪子 (52)handkerchief手帕,纸巾 (53)wardrobe衣柜(54)budget预算(55)thermos热水瓶(56)directory目录

FrontOffice

Words:

(57)tap笼头

(58)mucilage 胶水(59)features 特征(60)architecture 建筑(61)supervisor 主管(62)houseman 杂务工(63)shelf 书架(64)typewriter 打字机(65)extension 分机(66)trunk 行李箱(67)comfortable 舒适(68)envelope 信封(69)pond 池塘(70)cigarette 香烟

FrontOfficeWords:(71)locate 坐落于(72)sightseeing 观光(73)invoice 发票(74)overpay 多付(75)regulation规章(76)insist坚持(77)request请求(78)fault过错

(79)replace 替换 (80)noisy 吵闹的(81)corridor 走廊 (82)brochure 介绍册 (83)refuse 拒绝 (84)elevator 电梯 FrontOfficeWords:(85)loan 出租 (86)carpet 地毯

(87)afford 抽出 (88)misunderstand误解 (89)wheelchair 轮椅 (90)unfortunate 不幸的 (91)babysitter 照看儿童者(92)bleed 流血 (93)slip 滑 (94)detail 细节(95)destination 目的地 (96)appreciate 欣赏(97)average 平均 (98)delegate 代表 FrontOfficeWords:(99)boost 提高 (100)security治安,保安(101)senser 感应器(102)sprinkler 喷水设备(103)hydrant 消防龙头(104)hose 软管(105)earn 赚得，挣得(106)alarm 警报(107)exit 安全门(108)basement 地下室(109)mezzanine 夹层楼面(110)rude 粗鲁的(111)fare 车费(112)contact 联系FrontOfficeWords:(113)soap 肥皂(114)towel 毛巾(115)punch 打印(116)nail 指甲(117)bedcover 床罩(118)watermark 水印图案(119)interfere 干涉(120)private 私人的(121)firework烟火(122)IDcard身份证(123)atmosphere气氛(124)motto座右铭(125)devoutly诚恳地(126)total总计FrontOfficeWords:print印刷account帐户(129)delivery支付(130)compromise妥协deposit押金(132)coin硬币(133)safetybox保险箱(134)mineralwater矿水(135)shoppingbag购物袋(136)luggagerack行李架(137)remotecontrol遥控装置(138)hairdryer吹风机(139)dustbin垃圾箱(140)magazine杂志FrontOfficeWords:(141）nightstool卧室用便器（142）bathtub浴缸（143）floor地板（144）shampoo香波（145）bodylotion润肤露（146）toothbrush牙刷（147）razor刮胡刀（148）showercap浴帽（149）sewingkit针线包（150）comb梳子（151）laundrybag洗衣袋（152）sanitarybag卫生袋（153）tissuepaper卫生纸（154）napkin餐巾（155）napkinpaper餐巾纸（156）bulb灯泡

FrontOfficephrasal:(1)checkin/out入住/离店(2)good/badmanners有礼貌/无礼(3)inshort简言之(4)departuredate 离开日期(5)byair 乘飞机(6)flightnumber 航班号(7)highoccupancy 出租率高(8)showsbup 领某人上楼(9)DDDsystem(DomesticDirectDial)国内长途(10)IDDsystem(InternationalDirectDial)国际长途FrontOfficephrasal:(11)bookedup 预订完了(12)getintouchwith 与…取得联系(13)recommendto 向…推荐(14)computerrecords 电脑记录(15)ordinaryairmail 普通航空信(16)showtheway 指路(17)northdistrictofShanghai上海北部地区(18)nearthebund 靠近外滩(19)takepictures 照相(20)withineasyreach 很容易到FrontOfficephrasal:(21)

foreigncurrencyexchange外币兑换(22)today’sexchangerate今天的兑换率(23)

settleguestcomplaint处理客人投诉(24)

atthelostandfounddesk在失物招领处(25)

freeofcharge 免费(26)cutoff 切断、切开(27)

incomingfax 过来的传真(28)uptonow 直到现在(29)inorderto 为了(30)

longdistancecallreservation 长途电话预订

FrontOfficephrasal:(31)

spendone’sholidays 度假(32)

creditcardnumber 信用卡号(33)takecareof 照料(34)

peakseason 旺季(35)

traveler’schecks 旅行支票(36)

replaceAwithB 把A替换成B(37)

no-show 预订客未到(38)

tellyouthetruth 老实说(39)dyingtodosth迫不及待地想做某事(40)

inadvance 预先FrontOfficephrasal:(41)ifpossible 如果可能的话(42)

atone’sconvenience 在……方便时(43)

aswell 也(44)

doservicefor 为……服务,效劳(45)

makewayforsb 为某人让路(46)

rushinto 冲进(47)

putone’sheartinto 全神贯注(48)

intears 热泪盈眶(49)

onloan 出租(50)

inthenameof 以……的名义

FrontOfficephrasal:(51)

betiredof 厌倦,厌烦(52)

reportonduty 报到

(53)

applysbforhelp 请求某人帮助(54)

familiarwith 通晓,熟悉(55)thehandbookforhotelstaff饭店员工手册

(56)

smokesenser 烟感器(57)

automaticsprinkler 自动喷水系统(58)

firehose 消防救火软管(59)

dealwith 处理(60)

assoonaspossible 尽快

FrontOfficephrasal:(61)

beupsetabout 对……感到不安(62)

lookfor 寻找(63)

payforthedamage 赔偿(64)

takenotice 注意(65)

goahead 走吧(66)

beresponsiblefor 对……负责(67)

passout 晕倒(68)

gobackandforth 来回(69)

passon 转达(70)

shuttlebus 班车

FrontOfficephrasal:(71)

atleast 至少(72)

benotin 不在(73)

makeout 填写,编制(74)

softberth 软卧(75)

businessrepeatrate 回客率(76)takesteps

采取措施(77)

extendtheroom 续住(78)

registrationform 登记单(79)

putoff 推迟(80)

byreasonof 由于

FrontOfficephrasal:(81)

wakeup 醒来

(82)

lowseason 淡季

(83)

shoulderseason 平季

(84)

forgedbanknote假币

(85)

refusetodosth拒绝做某事

(86)

beangryat/aboutsth因某事而生气

(87)

highqualityservice优质服务

(88)

makeafewsuggestions提些建议(89)

handsthtosb把某物递给某人

(90)

wouldlovetodosth爱干某事

FrontOfficephrasal:(91)

catchacold伤风(92)

lookforwardto期望,希望(93)

onemorething还有件事(94)

atthemoment此刻,眼下(95)atpresent现在(96)

comeover走过来(97)

beworthdoing值得做某事(98)

knowlittleaboutsth对某事一无所知(99)takeyourtime别着急,慢慢来(100)onthehouse免费

(99)

(100)

FrontOfficephrasal:(101)startwithsth从某事开始(102)withoutquestion毫无疑问(103)

useup用完,耗尽(104)calloff取消(105)clearup清理,变晴(106)

catchone’seye引人注目(107)catchone’sbreath喘气,松口气(108)breakup打碎,结束(109)

beforelong不久以后

FrontOfficesentence:1.whatkindofroomwouldyoulike,sir?先生,您想要什么样的房间?2.wouldyoulikebreakfast?您需要用早餐吗?3.canyougivemeyourname,please,sir?先生,您能让我知道您的名字吗?4.canyoutellmeyourarrivalanddeparturedates?您能告诉我您的抵离日期吗?5.Isthereaspecialrateforagroupreservation?团队预订有优惠吗？6.thereisa10percentdiscount.有10%的优惠。FrontOfficesentence:7.Wecaneitherputhimonawaitinglistorfindhimaroominanearbyhotel.

我们可以将他列入等待名单或帮他在附近酒店找间房间。8.Foronenight,thehotelcostwouldbefivehundredyuan.Howwillyoubepaying,sir?

酒店一晚收取500元房费，您怎样付呢，先生？9.Mycompanywillcoveralltheexpenses,we’llsendyouacheckrightaway.

我公司会为我支付所有费用,我们会马上送支票过来。10.Howareyougoingtopay,incashorbycreditcard?

您准备如何支付,用现金还是信用卡?11.CouldIpaywithtraveller’schecks?我可以用旅行支票付吗?12.Wouldyougivemesomefeaturesofyourbaggage?您能提供一些您行李的特征吗?FrontOfficesentence:13.I’msorrytohaveinconveniencedyou.

很抱歉给您带来了不便。14.Iassureyousuchthingswillneverhappenagain.我向您保证此类事情不会再发生。15.We’llhaveagoodchancetofeastoureyes.我们将有一个大饱眼福的机会了。16.Couldyouorderataxiforus?你能为我叫辆出租车吗?17.Thelong-stayguesthasbeeninourhotelfortwoyears.那位包房客人在我们宾馆已经住了两年了。18.EveryUSdollarincashisequivalentto8.21Yuan,RMB.Howmuchwouldyouliketochange,sir?

1美金可兑换8.21元人民币,您需要换多少,先生?FrontOfficesentence:19.Wouldyoupleasefillinthismemoandshowmeyourpassport?请填写水单并出示一下护照。20.Ineedsomesmallchange.我需要一些零钱。21.Bytheway,canyoutellmewhatIshoulddowiththeRMBleftwithme?

顺便问一下,你能告诉我人民币用不完怎么办呢?22.You’llhavetogototheBankofchinaortheairportexchangeofficetochangeitbackintodollarsbyshowingthememo.凭兑换水单您可以到中国银行或机场兑换点换回。23.Haveyouusedanyhotelservicessincebreakfast?早餐前您有用过饭店的服务设施吗?24.Hereisyourinvoice.这是您的发票。FrontOfficesentence:25.Idoapologizeformymis-checking.我为我的失误致歉。26.Hereisthemoneyyouoverpaid.这是您多付的钱。27.I’mawfullysorrytohavecausedyousomuchtrouble.I’lltrytobemorecarefulanothertime.我很抱歉给您带来这么多麻烦，以后我会尽量仔细的。28.Theroomrateisthesameasthatone.这间房的房价和那间是一样的。29.Ifthereisanythingmoreyouneed,pleaseletusknow.如果还有任何需要,尽管告诉我们。30.I’llaskourmanagertocomeandtakecareofyourrequest.我将告知我们经理来处理您的要求。FrontOfficesentence:31.Wecanonlyconfirmaroomfromthe17thtothe20th.

我们仅可以确认20号到27号有房间。32.I’mafraidwewon’tbeabletoguaranteeyouaroomafterthe21th.

恐怕我们不能保证21号以后有房间。33.Haveyoumadeareservation,sir?

先生,请问您有预订过吗?34.Alltheroomsarebookedup,butIthinkwe’llbeabletoarrangeforyouaroomaftersixo’clockthisevening.

所有的房间都订完了,但今天下午6点以后我们能为您安排房间。35.Ifyouneedaroomrightnow,wouldyoulikemetogetintouchwithsomewhereelseforyou?

如果您现在想要房间,我帮您再联系其它地方可以吗?36.Pleasewaitamoment,sir.I’llhavetocheckthecomputerrecords.

请稍等,先生。我得查一下电脑记录。FrontOfficesentence:37.Afteryou.您先请。38.That’llbeamatterforpolice.这将由警方处理。39.That’sfortheDDDcallsyoumadefromyourroom.

这是您为在房间里打的国内直拨电话应付的费用。40.Ifyouwanttokeepyourroomthisafternoon,we’llhavetochargeyou50%oftheprice.

如果今天下午您还想保留房间的话,我们将收取50%的房费。41.Accordingtoourregulations,ahalfday’srentischargedagainstaroomnotvacatedby12:00noon.

根据我们的规定,凡过中午12:00点还没腾出的房要收半天房金。42.IhavesomedocumentstobetypedatthemomentandIhopetheywillbereadybefore10:00PMtoday.我现在有一些文件需要打印,希望10:00之前可以准备好。FrontOfficesentence:43.Letmetrythenumberagainandseeifthefaultisintheirequipmentorinours.I’llcallbackassoonasIcan.让我再重新试一下,看是他们的设备有问题还是我们的。我会尽快给您答复的。44.Imustsaythatwecannotbeheldresponsible,youshouldhavedepositedvaluableswiththeReception.我得说我们不能对此负责,您应该把贵重物品寄存在接待处。45.I’msorry,sir.Theremustbesomethingmisunderstanding.我很抱歉，先生，这里面可能有误会。46.Thereareseveralwaysofpaying.有好几种付款方式。47.What’syouropinionofourservice?您对我们的服务有什么意见吗?48.Don’tyouthinkthepriceisreasonable?您认为这个价格不合理吗?

FrontOffice

sentence:49.I’m

afraid

our

hotel

is

fully

booked

on

that

date.

对不起，我们饭店那一天的客房全部订满了。50.

Your

room

is

confirmed

for

that

day.We

look

forward

to

serving

you.

我们期待着下一次为您服务。

51.

I’ll

cancel

Mr

Bell’s

reservation

from

February

27th

for

three

nights.

我将取消BELL先生从2月27日开始3个晚上的预订。52.

May

I

reconfirm

your

departure

date?

我可以再次确认您的离店日期吗53.

I’m

sorry,

madam.

We

don’t

have

any

vacancy

at

the

moment.

对不起，小姐，我们现在没有空房间54.

How

many

pieces

of

luggage

do

you

have?

请问您有几件行李？

FrontOfficesentence:55.

Is

there

anything

valuable

or

breakable

in

your

bag?

您包里有贵重或易碎物品吗？

56.

You

can

get

your

money

changed

at

the

cashier’s

Desk.

您可以去收款处兑换钱。57.

Could

you

take

a

message

for

her,

please?

你能不能为我给她留信口信？58.

Just

a

moment,

please,

sir.

I’ll

put

you

through.

请稍等一下，先生。我马上为您接通。59.

For

outside

calls,

please

press

9

first

and

when

you

hear

the

dialing

tone,

press

the

number

you

want.

打外线请先按9，听到声响后再按您所要的号码。

60.

How

would

you

like

to

make

payment,

sir.

先生，请问您将如何付款？

FrontOffice

sentence:61.

Here

is

your

change

and

receipt,

sir.

I’ll

send

a

bellman

up

to

get

your

luggage.

先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。62.

The

rate

of

your

room

will

be

paid

by

your

host

unit

while

the

others

should

be

at

your

expense..您的房费将由接待单位支付，而杂费则应由您自己付。63.

How

many

copies

do

you

need?

您要复印几份？64.

Can

you

give

me

your

fax

number,

sir?

请您告诉我您的传真号码好65.

When

can

I

pick

it

up?我什么时间能取？

66.

Housekeeping.

May

I

come

in?

客房服务员，我可以进来吗？

FrontOffice

sentence67.Leave

your

laundry

in

the

laundry

bag

behind

the

bathroom

door.

请把要洗的东西放在浴室门后的洗衣袋中。

68.I

hope

I’m

not

disturbing

you.

我希望没有打扰您。

69.One

moment,

madam.

I’ll

bring

them

to

you

right

away.

等一会，夫人。我马上送来。70.I’ll

show

you

to

your

room.Would

you

come

this

way?

我带您去您的房间。请这边走好吗？

71.I’m

sorry

to

disturb

you,

sir,

but

we

would

like

to

clean

the

room.

May

we

do

it

now?

对不起，打扰您了，先生。我们想现在打扫房间，可以吗？

72.

I’m

sorry,

sir,

but

could

you

wait

another

20

minutes,

please?

对不起，先生，

但您能再等20分钟吗？

FrontOffice

sentence:73.

Could

you

bring

me

some

more

towels,

please?

你能不能再给我拿几条毛巾来？74.Yes,

madam.

I’ll

bring

them

to

your

room

at

once.

好的，夫人，我马上给您送来。75.The

hotel

provides

free

shoe

shining

service

for

its

guests.

酒店为住店客人提供免费擦鞋服务。76.

I’m

terribly

sorry.

I

do

wish

we

had

known

it

earlier.

非常对不起。要是我们早点知道就好了。77.What

kind

of

rooms(food)

would

you

like

to

have

?

您需要什么样的房间(菜)

？78.

Here

is

a

brochure

of

our

hotel

.

这是介绍我们酒店的小册子。

FrontOffice

sentence:

79.

We’ll

give

you

a

10%(ten

percent

)

discount.

我们给您九折优惠。80.

We’ll

offer

tour

guides

complimentary

breakfasts.我们给陪同提供免费早餐。81.We

accept

your

terms

.

我们接受您的条件。82.

May

I

introduce

myself

?

让我介绍我自己。

83.May

I

present

you

a

little

souvenir

?

请接受我们的一点小纪念品。84.Let’s

drink

to

our

friendship

!

为我们的友谊干杯。

FrontOffice

sentence:

85.Let’s

propose

a

toast

to

the

health

of

our

guests

!

建议为在座客人的健康干杯。

86.

Cheers

!

干杯!87.How

do

you

like

Chinese

food

?

您喜欢中国菜吗？88.

What

do

you

think

of

our

service

?

您对我们的服务有什么意见？89.Thank

you

for

your

comments(compliment

,

suggestions).

谢谢您给我们提的意见(赞扬、建议)

。90.

I’m

afraid

it’s

against

the

hotel’s

regulations.

这是违反饭店的规章制度。

FrontOfficesentence:

91.In

our

hotel

we

don’t

accept

tips

.

我们饭店是不收小费的。92.It’s

our

pleasure

to

serve

our

guests

well.

我们为客人服务好感到高兴。93.Thank

you

all

the

same

.

然而，还是要谢谢您。94.I’m

afraid

you’ll

have

to

pay

for

the

damage

.

您必须赔偿。95.

Thank

you

for

telling

us

about

it

.

谢谢您告诉我们。96.I’ll

look

into

the

matter

right

away

.

我马上去处理这事。97.

I

assure

you

it

won’t

happen

again

.我保证此类事不会再发生。

FrontOfficesentence:

98.Please

don’t

worry

,sir

(madam)

.

先生(夫人)

，请不必担忧。99.

I’ll

send

someone

up

to

your

room

right

away

.

我马上派人到您的房间去。100.I

can’t

guarantee

anything

,but

I’ll

try

my

best

.

我不能保证，但我会尽力而为。101.

What

can

I

show

you?

您要买什么？102.How

do

you

like

fashion(color

,

size

,

design)?

您喜欢这种款式(颜色、尺寸、图案)

吗？103.

The

extra

large

size

of

this

color

is

out

of

stock

.

这种颜色的特大号已经卖完了。104.

Please

try

us

again

tomorrow

.

请明天再来看看。

FrontOffice

sentence:

105.

They

are

altogether

175(one

hundred

and

seventy-five)

yuan

RMB.

You

may

pay

in

cash

or

with

credit

card

.共计175元人民币。您可以付现金也可以用信用卡。106.

Please

pay

at

the

cashier’s

.

请到帐台付款。107.

You

have

made

a

good

choice

.

您真会买东西。108.

you

have

very

good

taste

.

您眼力真好。

FrontOffice(unit1)Dialogue1-1:ALongDistanceCallReservationGoodmorning,reception.CanIhelpyou?I’mcallingfromNewYork.I’dliketoreservearoom.Whatkindofroomwouldyoulike?Asingleroom,please.JohnSmith,J-o-h-nS-m-i-t-h.Thankyou,Mr.Smith,whenareyougoingtoarrivehere?OnSept.20th.Forhowlong?3nights,fromSept20thtoSept22nd.Howmuch?580RMBonenightincludeonebreakfast.OK.Well,Mr.Smith,asingleroomfromSept20thtoSept22nd,andtheroomrateis580RMBonenightincludeonebreakfast.AmIcorrect?Yes,thankyou.Onemorething,mayIhaveyourphonenumber,please?Yes,it’s06-4895-3084.Thankyou,Mr.Smith.MynameisSusan,wearelookingforwardtoservingyou.FrontOffice(unit1)Dialogue1-2:AGroupReservationGoodmorning,reception.CanIhelpyou?Yes,I’dliketoreserve10singleroomsforthreedays.Forwhichdates?ForOctober24th,25thand26th.Onemomentplease,sir.Yes,wecanconfirm10roomsforthreedays.Thankyou.Isthereaspecialrateforagroupreservation?Yes,thereisa10percentdiscount.That’sfine.Bytheway,howwilltheybegettingtoShanghai?Willtheybecomingbyair?Yes.Couldyougivemetheflightnumber,please,incasetheplane’slate?Oh,sorry.Idon’tknowtheflightnumber,butI’llletyouknowbyphonethedayaftertomorrow.Thankyou,sir.Oh,yes.Haveyougotabigconferencehall?Yes,sir,wehaveaverynicemulti-functionhall,butyou’llhavetospeaktothesalesmanageraboutthat.PleaseholdonamomentandI’llseeifIcanputyouthrough.

FrontOffice(unit1)Dialogue1-3:AFace-to-FaceReservationCanIhelpyou,sir?Yes,I’dliketobookasingleroomwithshowerforMrGeorgeSmith.Heplanstoarriveonthe20thofthismonth.Howlongwillhebestaying?Idon’tknow,butitcouldbeanythingfromseventotendays.Thenwecanonlyconfirmaroomfromthe20thtothe27th.I’mafraidwewon’tbeabletoguaranteehimaroomafterthe27th.Weusuallyhavehighoccupanciesinthepeakseasons.Whatifthereisn’tanyroomthen?Don’tworry,sir.Wecaneitherputhimonawaitinglistorfindhimaroominanearbyhotel.Isee.Onemorething,MrSmithishandicapped.Doyouhavefacilitiesforthehandicapped?Dialogue1-3:AFace-to-FaceReservationYes,sir.Wehavespecialbedroomswhichallhaveawidedoorintothebathroomwithappropriatewashingandtoiletfacilities.Besides,there’renostepsbetweenthestreetandtheentrancetothehotel.Thereisaspecialliftfromthecarparktothe1stfloor,andliftsareallwideenoughtotakeawheelchair.Fine.Howmuchdoyouchargeforasingleroomforthehandicapped?Foronenight,thehotelcostwouldbe200yuan.Howwillhebepaying,sir?Hiscompanywillcoveralltheexpenses.We’llsendyouacheckrightaway.Thankyou,sir.Thankyou.Good-bye.FrontOffice(unit1)FrontOffice(unit2)Dialogue2-1:RegistrationBm:Goodevening,sirandmadam.Welcometoourhotel.MrBellow:Thanks.Goodevening.Bm:I’mthebellman,MrBellow.Soyouhavegotaltogetherfourpiecesofbaggage?B:Yes.Bm:ThereceptionDeskisstraightahead,afteryou,please.R:Goodevening.WhatcanIdoforyou,sir?B:IreservedaBritishsuitethreeweeksago.I’mHenryBellow.R:Justamoment,please,MrBellow.I’llcheckthearrivallist.CouldIseeyourpassports,please?Thankyou,sir.Andwouldyoumindfillingintheregistrationform?B:I’lltakecareofit.Hereyouare.Isitallright?R:Yes,thanks.Howareyougoingtopay,incashorbycreditcard?B:CouldIpaywithtraveller’schecks?R:Certainly,Here’sthekeytoRoom908andyourroomcards.Pleasekeepthem.Andthebellmanwillshowyouup.Haveaniceevenin