《饭店服务英语》课件-模块三 餐位预订

MakingReservations餐位预订模块三教学目标知识目标:了解散客预定程序技能目标:掌握宴会预定程序情感目标:体会饭店实际服务工作的重要性;热爱自己的职业

教学重点1.掌握有关餐位预定的英文单词及英文表达2.掌握餐位预定的相关程序以及服务范围

教学难点能够熟练运用英语接待客人的餐位预定服务

MainPoints（知识要点）※Proceduresofmakingreservationsforindividuals

散客预定程序※Proceduresofbanquetreservations

宴会预定程序※Skillsofintroducingtherestaurantsandmakingrecommendation

介绍餐厅和推荐菜品技巧compartment[kəm'pɑ:tmənt]n.间隔，个别室stuffy['stʌfi]a.不通气的（固步自封的）banquet['bæŋkwit]n.宴会arrangement[ə‘reindʒmənt]n.安排hold[həuld]v.组织shrimp[ʃrimp]n.虾pork[pɔ:k]n.猪肉mutton['mʌtn]n.羊肉pineapple['painæpl]n.菠萝，凤梨prepare[pri'pɛə]v.准备，预备watermelon['wɔ:təmelən]n.西瓜Ⅰ.KeyWords（重点词汇）UsefulExpressions（实用表达）Makingareservation1)Forhowmanypeople?2)Forwhattime?3)Inwhosename,please?4)Letmeconfirm.Atableforthree,at7:00o’clockinthisevening,inthenameofZhang.Arrangingabanquet1)Whenwouldyoulikeyourbanquet?2)Howmuchmoneywouldyouliketopayforyourtable?3)Couldyoutellmewhatthebanquetisfor?

4)Willyouholdanindoorpartyoroutdoor?5)I’dlikemybanquetat$200eachtableexcludingdrinks.6)Doyouneedanybackgroundmusic?Businesscenter

Businesscentermeetstheneedsofbusybusinessguests.WhetheryourequirebusinesshotelsinTokyoandNewYork,orinvirtuallyanyothercorneroftheglobe,youwillfindthatbusinessservicesareastandardcompany-wideoffering.

Ⅱ.Introduction

Thebusinesscenterensuresthatsecretarialandtranslationservicesandbusinesssupport–fromcomputers,printersandscannerstohigh-speedInternetaccess,photocopyingandfaxingfacilities–arereadilyavailable.

Inaddition,manyotherbusinessservicesareoffered,whichgenerallyincludea24-hourmultilingualconciergeservice,airlinereservations,Internetaccessinguestaccommodations,complimentarynewspaperanddirect-dialmulti-linetelephoneswithvoicemail,etc..Forexample,youmightpayUS$1toUS.WhatarethecostsofusingtheBusinessCenter?

Mosthotelsdon'tchargegueststouse$3perpagetouseaprinter.Canyouchargefeestoyourcreditcard?

Forexpensereportingortaxrecords,it'seasiertoseparatebusinesscenterfeesfromyourhotelbill.Istechsupportavailable?Everyhotelhasasupportpersononstaffforguests.III.Lead-inActivitiesCanyougivetheanswerstothem?1.Inabusinesscenter,whatfacilitiesarefrequentlyused?2.Ifaguestinquiresaboutsendingfaxservices,asaclerkwhatwouldyoudo?3.Ifthefilesyouhavephotocopiedfortheguestarenotquiteclearandwithdotsofinkbetweenthelines,andtheguestcomplained,whatwouldyoudo?4.Ifaguestwantstoreceivehise-mail,asaclerkofthebusinesscenter,whatwouldyoudo?5.IfyourguestwantstobookaflightticketfromTianjintoShanghai,asaclerk,whatshouldyoudo?ClassactivityteamworkIV.

Topicextension

W:Goodmorning,Chineserestaurant.ThisisCherry,WhatcanIdoforyou?G:Hi,thisisAlice.Iwouldliketoreserveacompartmentfordinner.W:Forhowmanyandforwhattime?Thereareseveraltypesofcompartmentshere,thesmallestonecanhold10persons,thelargestonecanholdasmanyas60persons.ReservingaTableforDinner

G:GuestW:WaitresspairworkG:ThenIwouldliketoreserveoneforten.Weplantogotherearound5:00thisafternoon.Willyoupleasehelpmereserveonewithabigwindowandrestingarea,Icannotbearastuffyroom.W:Pleasewaitamoment,I’llcheckforyou…OK,madam,westillhavecompartmentswithbigwindowandrestingareaavailable.Inwhatnamewillthecompartmentbereserved?

G:AliceClinton,andifthereisanychange,pleasecallmebythisnumber123456789.W:OK,madam.Thankyou.Whatwouldyouliketohavefordinner,tabled’hoteoralarcarte?G:We’dliketoalacarte.Weprefertocheckthemenufirst,thenorderwhatwelike.W:Allright,MissClinton.Anythingelse?G:No,thanks.IVTopicExtensionIVTopicExtensionW:OK.Onecompartmentfortenpeople,withabigwindowandarestingarea,itisreservedunderAliceClinton,andyourphonenumberis123456789,we’reexpectingyoutobeherearound5:00thisafternoon,right?

G:Yes,exactly.Thankyou.W:

Youarewelcome,MissClinton.Seeyou.G:Seeyou.V.OralTimeSituationA:

Mr.Lee,fromRoom501comestothebusinesscentertofetchhisfax.Youaretheclerktheretohelphim.Mr.Lee,fromRoom501comestotheBusinessCenter

…ActitoutSituationB:

Aguestcomestotheclerk.Hewantstoreplytosomee-mailshehasjustreceived.Aguestcomestotheclerk

……ActitoutTranslatethefollowingsentences.1)我想发一份传真到东京。2)好的，请稍等。您的传真已经顺利发出。3)你能将费用记在我的房间帐单上吗？4)请问您选几号纸？5)请帮我把会议议程打印出来。6)请问客人能在商务中心上网么？Ⅵ.TranslationCheckup1)I’dliketosendafaxtoTokyo.2)Allright,pleasewaitforamoment.Yourfaxhasbeensentsuccessfully.3)Canyoumakethecostgotomyhotelbillthen?4)Whatsizeofpaperdoyouprefer?5)Pleasetypeoutthemeetingscheduleforme.6)CanguestsusetheinternetintheBusinessCenter?VII.EnglisharoundYou

WhoIstheLaziest?Father:Well,Tom,Iaskedyou