酒店面试问答及工作技巧

酒店面试问答及工作技巧酒店面试问答及工作技巧what'syourname?mayiknowyourfullname?mayiknowurfirstname?你的姓名，你的全名，你姓什么？tellmeyourbirthday,what'syourdateofbirth?whenwereuborn?告诉我你的生日，你的出生日期是什么？你什么时候出生的？whereareyoufrom?whereisyournativeplace,whereisyourhometown?你是哪儿人，哪是你的祖籍，你的家乡是哪里？howtallru,howmuchisyourweight?你有多高,多重？saysomethingaboutyourfamily,whatdoesyourfatherdo?howmanypeoplearethereinyourfamily?Areyoumarried?Areyousingle?你的家庭情况，你父亲是做什么的?你家有几口人？你结婚了吗？你是单身吗？Wheredidyougraduatefrom?Whendidyougraduatedfromyourschool?whatwasyourmajor?你从那个学校毕业的？你什么时候毕业的，你的专业是什么？what'syourjob?doyouhaveajobnow?wheredoyouwork?你做什么工作，你有工作吗？你在哪儿工作?whattimedoyougotowork?whatisyourdutyshift?howmanyhoursdoyouwork?你每天什么时候去上班，每天工作时间是怎样的?你每天工作几小时？howdoyoufindthejob?doyoulikeit?why?你对工作的看法是什么样的，你喜欢这份工作吗，为什么？whydoyouwanttoworkabroad?你为什么想到国外工作啊？你对阿联酋的了解有多少？全称是UNITEDARABEMIRATES.AbuDhabi（阿布扎比）isthecapital,butDubai（迪拜）isthemostfamouscity.Itisaveryopenandbeautifulcity.Whatkindofjobareyoudoing?What'syourduty/responsibility?你目前做什么工作， 每天都干些什么？Haveyoumetanyproblemordifficultieswithyourwork?在工作中遇到过什么艰难吗？whatisyourpersonality?你是什么样的性格?whatisyouweaknessduringwork?你在工作中的缺点是什么whatdoyouthinktheservicejob?你对于效劳性行业的看法是什么whatisthemostimportanttobeinservieline?你认为从事效劳业最重要的要做到什么doyouknowaboutyoursalaryandtreatmentifyoujoinus/ifyouehere?你知道如果你到我们公司来工作，是什么样的薪水和待遇吗What，syourhobby?你的爱好是什么？Doyouliketeamwork?你喜欢和大家一起工作吗？Canyougetonwellwithothernationalites?你能不能与他国籍的员工友好相处？效劳员面试技巧：1.whatisyourjob?whatdoyoudoatyourwork?Answer:(IamawaitressinChineserestaurant)2.Pleaseexplainwhatisyoureverydaywork?Answer:(Iamawaitress.Istartworkingaround10o'clock.First,Icleanthetableandchairs,thenIsetupthetablewithcleantablecloth,setupthetableplate,spoonandforkandknife,whenthegueste,Iweletheguestwithsmileby“goodmoring,goodafternoon,orgoodevening"“weltoourrestaurant^.Aftertheguesttobeseated,I'11givethemthemenu,thentaketheorderfromtheguest,thenpasstheordertokitchen.Whenthedishesareready,I'11bringtotheguest,andservethem.Whentheguestfinishedmeal,I'11givetheguestbill.Atlastweletheguesteagaintoourhotelorrestaurant.Howdoyouservethecustomer?givethemenu,takeorder,cleantable,givethebill,weleagain).Howdoyousetupthefork,spoonandknife?(thefork,spoonontherightside,knifeontheleftsideoftheguest).BasicruleofservicesServeallthefoodfromleftsideoftheguest(ifPlattertoplate,iffromhotpantotheguestplate).Serveallthefoodfromright(ifPre-Platedfood,itmeaningreadyfoodintheplate,thisisthenormalservice).ServeallthebeveragesfromrightsideServetheladiesfirstcleandishesfromrightsidedonotscrapeplatesinfrontoftheguests.carrywaitersclothatalltimescarryfood,crockery,cutlery,glasses,etconaBasicruleofservicesServeallthefoodfromleftsideoftheguest(ifPlattertoplate,iffromhotpantotheguestplate).Serveallthefoodfromright(ifPre-Platedfood,itmeaningreadyfoodintheplate,thisisthenormalservice).ServeallthebeveragesfromrightsideServetheladiesfirstcleandishesfromrightsidedonotscrapeplatesinfrontoftheguests.carrywaitersclothatalltimescarryfood,crockery,cutlery,glasses,etconatray.9.holdglassatthebase,silverwarebythehandleandplatesbytherims9.holdglassatthebase,silverwarebythehandleandplatesbytherims10.neverpresentthebillbeforetheguestsaskforit.10.neverpresentthebillbeforetheguestsaskforit.客人没有要帐单时不要主动给他们Neverkeepyourhandsfoldedorinyourpocketnevertake(eat)foodordrinkswithinthesightofguests.Pleaseaskthewaitresstopractisehowtosetuptheplate,spoon,fork,knifeonthetableandhowtocarrytheplate,howtocleanthetableplate,topractisethefollowing,thisisimportant***Handlecleanplatesbythebottom(carry)oredgebyonehand.NotwithtwohandsCarrycleanglassesonatray.Donotputyourfingersinsidetheglasses.Touchonlythehandleofcleansilverware(spoon,fork,knife)Handlecleanglassesbythebottom.NevertouchtherimofaglassAlwayshandleicewithascoop.Neverwithyourbarehands.cleantheplate,onehandwithclothholdtheedgeoftheplate,anotherhandwithclothtocleanCarrythemanyplateatonetime.bodytobestraightandplatetobestraighttoawayfromyourbody,neverleantheplatesonyourbody.ThewordsorsentencetobeknownasawaitressSpoon,fork,knife,napkin,plate,bowel,tablecloth,wipecloth,waitercloth,glass,cup,pot,toothpick,tray,fish,butter,cheese,bread,basket,Rice,sweetplate,sideplate,golden,silver,chaircover,Blue,white,red,Uniform,tomato,cucumber,cabbage,greenluttce,sugar,brownsugar,straw,Frenchfried,menu,freshjuices,orangejuice,applejuice,mixcocktailjuice,tomatojuice,pineapplejuice,

mineralwater,softdrink,beef,fish,shrimp,lobster,lamb,seafood,fruit,apple,banner,orange,kiwi,grape,watermelon,sweetmelon,kitchen,restaurant,coffeshop,buffet,banquethall,partition,floatingboat,changeroom,office,Hurryup,takeorder,setupthemenu,bringthebill,fillwater,cleanthetable.pickupthespoondoyouwanttoorder,fromthefloor,waitaminute,whatdoyouwanttoorder,sir?,couldIhelpyou,sir?canItakeyourordernow,sir?,couldIhelpyou,IremendsomedishThankyou.seeyousir?wouldlikesomethingelse?canforyou?weletoourrestaurantagainagain.IremendsomedishThankyou.seeyou酒店之前可向人选灌输一些国外酒店员工的价值观，当被问到你有什么需要说的、以及自我介绍或者你认为作为员工，什么是重要的？等问题时，可以向聘方说的：-INTERITY诚信：只要承诺过客人，就一定要为客人做到：ONCEIHAVEPROMISEDTODOSOMETHINGFORFORTHEGUEST,IWILLDOMYBESTTODOITFORHIM-TURST信任：顾客和效劳员之间、员工之间相互信任-RESPECT：尊重每一个人-ONETEAM：团队合作精神，W