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入住(Checkin)简单回顾请问您有预订吗？

Doyouhaveareservation,please?请出示您护照。MayIhaveyourpassport(foramomenttomakeacopyplease)?MayIseeyourpassport?请问您预住几天？Howlongwillyoubestayinghere?Howlongwouldyouliketostay请问您付现金还是信用卡？Howwouldyouliketopay,incashorbycreditcard?1/201入住(Checkin)一，支付现金我们酒店在入住时预付，请您先付400元作为押金，退房时退还剩下金额Wetakeprepaymentnowatcheckin,Pleasepay400CNYasadeposit,Therestofitwillbereturnedtoyouatcheckout.2/202入住(Checkin)MayIhaveyourcreditcardplease?Thisamountofmoneywillbetemporarilyfrozenbythebank.二。信用卡支付Whenyoucheckout,pleaseshowusyourcreditcardagain.WewillmaketheconfirmationofyourcreditcardWewillbookapre-authorizationof400Yuan.请出示您信用卡我将在您信用卡里做400元预授权这笔钱暂时经过银行冻结结帐时需要您再次出示信用卡我们将在您预授款做确认pre-authorizeddebit(orPAD)预授权creditlimit信用额度3/203房型介绍(Roomtypeintroduction)我们有商务房，房间内是一张1.8米宽大床，228元/天。套房是一大一小床，368元/天，适合三口之家，都提供无偿宽带上网服务，请问您需要哪一个房型？

Wehaveabusinessroomwithaqueen-sizebed.Theroomrateis228yuanpernight.Wehaveasuiteroomwithtwobeds,oneislargeandtheotherissmall,whichissuitableforafamilyofthree.Theroomrateis368yuanpernight.Thereiscomplimentarywiredinternetaccessavailableinallguestrooms.Whatkindofroomwouldyouprefer?4/204房型介绍(Roomtypeintroduction)假如您需要，我们能够为您提供无烟房。Wouldyoucareforasmokingornon-smokingroom?对不起，单间现在已经客满了，标准间能够吗？I’mafraidwehavenosingleroomsavailable,wouldyoulikeastandardroom,please?5/205退房(Checkout)请出示您房卡和预付金收据。Wouldyoupleaseshowusyourroomkeycardandthedepositreceipt?您一共消费199元，我为您做了预授完成，请您在这张POS签购单签字确认。Yourhotelbilltotals199yuan.AsIhavemadeyourpre-authorizationcompletion,wouldyoupleasesignyournameontheprintedslip?6/206退房(Checkout)请您输入密码。Pleaseinputyourpassword.请您在结帐单上签字确认。Wouldyoupleasesignthebill?您一共消费300元，您预付金是400元，找您100元。Yourhotelbillcomesto300yuan.Asyouhavealreadypaidadepositof400yuan,youwillbegivenback100yuan.Wouldyouliketocheckit?

7/207退房(Checkout)预付金收据遗失(missingthedepositreceipt):请您在帐单上注明“预付金收据丢失”，并署名。Wouldyoupleasewritedownthewords“Mydepositreceiptismissing”andsignyournamerighthere?请问您下一站将去哪个城市，我们能够为您预订下一站房间。Wouldyoupleasetellusyournextdestination,canwereservearoominadvance?这是订房中心名片，假如下次您入住，能够提前打电话预订，我们会为您保留房间。Thisisourcallcentercard,ifyouwanttostayagain,pleasereserveroominadvance,wewillkeeptheroomforyou.8/208退房(Checkout)我们住宿计费是从早晨8点(6点)开始，到第二天中午12点作为一天。Onefullday’schargeisfrom8:00amto12:00noon（2:00PM）nextday.您能够在这个时间段入住，不过您必须在中午之前退房Youmaycheckinatanytimeduringthis28hours.Butyoumustcheckoutbynoon.

9/209退房(Checkout)您退房时间应该是中午12点，12：00－18：00之间退房需要加收您半天房费；18点之后退房将收您一天房费，也就是和第二天12点退房收相同费用。Thecheck-outtimeis12:00atnoon.Pleasebeinformedthatahalfday’srentischargedagainstaroombetween12:00noonand18:00p.mandroomsafter18:00p.m.arechargedforoneextranight.10/2010问询(Inquire)假如您需要用早餐，能够在总台购置早餐券,15元/位。早餐时间为6：45—9：30，餐厅在一楼。Weofferbuffetbreakfastinthehotelrestaurantfrom6:45to9:30.Therestaurantisonthe1stfloor.YoucanbuybreakfastcouponsinadvanceattheReceptiondesk.Eachcouponis15yuanperperson.11/2011问询(Inquire)我们取开水是自助式，楼层过道有开水炉和取开水指示牌，您能够在那里自助取水。Wehaveboiledwatersupplyinthecorridoroneachfloorandyoucanfetchitanytimeoftheday.出门右转，沿街直走200米右手边就是24小时便利店。Gooutofthehotelfirst,andthenturnright.Thereisa24-hoursconveniencestorejustalongthestreetwhichisabout200metersawayfromthehotel.12/2012电话收费标准

TelephoneCharge国际长途IDD:0.88元/6秒0.88yuanper6seconds港澳台Hongkong、Macau、Taiwan0.22元/6秒0.22yuanper6seconds国内长途DDD0.077元/6秒0.077yuanper6seconds市内电话Localcall:首3分钟0.22元，以后每1分钟0.11元。

thefirst3minutes0.22yuan,then0.11yuanperminute声讯电话Informationcall1-2元/分钟1.00-2.00yuanperminute13/2013问询(Inquire)怎样打市内电话(Howtomakelocalcall):：市内电话：0＋号码，是付费。Forlocalcalls,pleasedial0togetanoutsidelinefirstandthenthenumberyouwant.Localcallsmadefromthehotelroomarenotfreeofcharge.14/2014问询(Inquire)怎样拨打国内长途电话(Howtomakedomesticdirectcall):国内长途：座机0＋区号＋号码，**元/分钟Fordomesticdirectcalls,pleasedial0first,thenfollowedbytheareacode,andfinally,dialthenumberyouwant.ThefeeisXXyuanperminute.国内长途：手机0＋0＋号码，**元/分钟Tocallamobilephone,pleasedial0first,thenfollowedbythenumber0,andfinally,dialthetelephonenumberyouwant.ThefeeisXXyuanperminute.15/2015问询(Inquire)怎样拨打国际长途电话(HowtomakeIDDcalls):国际长途：0+国家号码+区号+号码，**元/分钟。国际长途是关闭，如需拨打，请通知总台为您开通。TodialInternationalcalls,pleasedial0first,thenfollowedbythecountrycode,areacodeandthetelephonenumber.ThefeeisXXyuanperminute.YoumayrequesttoopentheInternationalserviceattheReceptiondesk.16/2016预订被取消(Cancelreservation)对不起，您预订房间已超出我们为您保留时间，因为一直无法联络到您，超出时间后您预订房间电脑已经自动取消。当前房间已经全满了，我帮您联络我们其它酒店好吗？I’mafraidthatyourreservationinourhotelhasoverrunthetimeallowed.Becausewecouldnotreachyou,yourreservationhasbeencancelled.Todaywearefullybooked,butifyoulike,IwillbookyouintoanotherHotelwhichisnotfaraway.Weareverysorryfortheinconvenience.

17/2017洗衣(laundry)我们提供洗衣服务，早上9点前收取衣服，第二天12点前送回，假如干洗，将在第三天12点前送回。假如您需要洗衣服，写字台抽屉中有洗衣单，填好后请与总台联络，我们会到房间来收取。Weofferlaundryservice:Laundryreceivedby9:00a.m.willbereturnedbefore12:00noonthenextday.Fordry-cleaning,ifreceivedbefore9:00a.m.,we’lldeliverthemtoyourroombynoonthedayaftertomorrow.Forclothestobeironed,washedordry-cleaned,pleasewriteonthelaundrylistthatisinthedeskdrawerinyourroom.Afterfillingoutthelist,pleasecalltheReceptionforcollection.18/2018其它(Others)需要兑换外币(foreignexchangeservice)：对不起，我们酒店没有外币兑换服务，您能够到银行兑换外币。Sorry,wedon’