外事英语-Unit-1-Reception-PPT幻灯片

ContentsPart1:Definingthesubject:receptionPart2:InputFormsofaddressConversationtopicsReceivingforeignguestsPart3:OutputSituationalpractice:receivingpeopleattheairport/hotel/workplacePart4:Keywordstudy:etiquettePart1Definingthesubject:

receptionDefiningthesubject:receptionanounformofreceiving,ortoreceivesomething,suchasinformation,art,experience,orpeople.

Awelcome,greeting,oracceptance:afriendlyreception.Asocialfunction,oftenformal,forthereceivingofguests:aweddingreception.

Readmore:/topic/reception#ixzz1WD8B6YyereceptioninjtwPart2Input:GuidelinesandspecificsWelcometopicsofconversationGeneralguidelinesTopicstoavoidTopicsacceptableIdentify&Specify:anAmericancaseAperson'sjob/work-relatedmattersMaritalstatusSports,travel,food,music,movies,booksReligionPoliticsJokesCompliments

Readmore:/index.php?title=United_StatesFirstnameortitle?formsofaddress/bbc/page/85380/8/Formsofaddress:aUKcaseImagineyouareinBritainandyouareintroducedtothemanagerofManchesterUnited,SirAlexFerguson.HowwouldyouaddressSirAlexFerguson?KeywordsHierarchyPositionStatusGenderProfessionRankTitlePoweranddistanceDoyourownresearch&

takethechallengetaskClassify,defineanddistinguishthesekeywordsinsimpletermsandexemplify(illustratewithexamples)Rule1Forfirst-timemeeting,useatitleandhisorherlastnameuntilyouaretoldtodootherwise.Inmanycases,Americanswillinsistonusingfirstnamesalmostimmediately;thisisaculturalnormthatreflectsamorecasualbusinessstyleratherthanasignofintimacy.

Rule2Usetitlessuchas“Dr.”,“Ms.”,“Miss”,“Mrs.”,or“Mr.”,followedbythelastname.Ifyouarenotsureofawoman'smaritalstatus,use“Ms.”Ifawomandislikesthisterm,shewillusuallytellyouthecourtesytitlesheprefers.Ensurethatyourforeignacquaintancesknowwhatyouprefertobecalled.

Rule3Thenamesofbusinesspeoplereflectculturaldiversity.Ifyoumeetsomeonewithanamethatisdifficulttopronounceorotherwiseunfamiliartoyou,donotbeafraidtoaskhowtopronouncehisorhername.

Anexample:ProfessorSureshCanagarajahInsummaryAddressforeignguestsalwayswithrespectbyfollowinggeneralrules,butremainflexibletomeetpersonalpreferencesanddifferentsituations.HowtoReceiveForeignGuests?

Usuallyyoushouldlettheguestwalkontheright.Itispoliteforyoutoopenthedoorforhimorherandletthemgothroughthedoorfirst.Itisoffendingtocallayounglady‘Madam’,andyoushouldnotaskheraboutherage,salary,andotherprivatematters.Youcan’tsmokeunlessyouarepermitted.Makesurethatyou’recleanandtidy.

HowtoReceiveForeignGuests?

Onaformaloccasion,itisbesttodressinblackorblue.Don’tbehumbleorpushy,butshowrespectforthemandtheircustoms.

Youmustbepunctualandkeepyourpromise.Whenshakinghands,youcanusealittlestrength,butnottootightly.Youshouldalwaysuse‘please’,‘thanks’inyourtalks.Getreadytohelpyourguestwhenevertheyareintrouble.Elementstobeconsideredwhenhostingaforeigndelegation

a)Beawareofyourvisitorsbackgroundandpreparetomeetthemassoonastheyarrive.b)Makesureyouunderstandyourvisitors’objectivesandtheirdesireditinerary.c)Contactthedepartmentstobevisited.d)Makesuggestionstoenableyourvisitorstobestusetheirtime.Elementstobeconsideredwhenhostingaforeigndelegation

e)Draftareceptionproposalwhichcoversthefollowing:i) Meetingthevisitorsattheairportorstationii) Interviews/meetings/fieldvisitsiii)Reception/dinner/ceremonyiv)Hotel/transportation/security/communication

Part3Output:SituationalpracticeSituationalpracticeDialogueOne:meetingyourguestattheairportDialogueTwo:helpingyourguesttocheckinPracticebyraisingandansweringquestionsbyrole-play

DialogueOneWhichgoesfirst:self-introductionorconfirmationofthereceivedguest?Isself-introductionsupposedtobefollowedbypresentingthebusinesscard?Howtoestablishrelationshipuponfirstmeeting?Whatisthedifferencebetweenluggageandbaggage?Howtoclosetheconversationattheairport?Whattopicsmaycarryyouonalongthewaytohotel?DialogueOneDialogueOneHowtoinformtheguestaboutthehotel?Whatprocedurestogothroughwhencheckingin?Whatdetailstoremindtheguestwithspecialattention?Whatisthedifferencebetweenpassportandvisa?DialogueTwoPairPresentations

Withyourpartner,prepareafive-minutepresentationintroducing:hoteltypesroomtypesinthehotelInterpretingtaskAirportFacilitiesA.left-luggageofficeB.waitinghallC.check-incounterD.informationdeskE.boardinggateF.customsAirportFacilities(1)签证(2)机场大楼(3)登机牌(4)抵达厅(5)客票(6)航空公司(7)直达航班(8)行李传送(9)护照(10)海关手续(11)国际机场(12)安全检查(13)入境(14)晕机(15)进口部keywordsorphrases(1)visa(2)AirportTerminal(3)boardingpass(4)ArrivalHall(5)passengerticket(6)Airlines(7)directflight(8)luggageconveyer(9)passport(10)customsformalities(11)InternationalAirport(12)securitycheck(13)entry(14)air-sick(15)importdivisionkeywordsorphrasesPracticalsentences(1)您好，我一直期盼着见到您。(2)我是汤姆，中国纺织品进出口公司的总经理。(3)让我把您介绍给我们经理，史密斯先生。(4)我帮您提行李,好吗？(5)如果你需要任何帮助，请尽管告诉我。(6)——非常感谢你来接我。——不用谢。(7)一路上很好吧！(8)我代表我们总经理欢迎您。旅途如何？(9)飞机飞得很平稳，机上的服务也很好。(10)这是你第一次来北京吗？Practicalsentences(1)Howdoyoudo?I’mlookingforwardtomeetingyou.(2)MynameisTom,thegeneralmanagerofChinaTextileImportandExportCompany.(3)Letmeintroduce