阿迪达斯IFM提案演示

ARAMARKIntegratedFacilityManagementForAdidasTianjingCONTENTWHOareweWhat’sourproposalWhyAramarkHowtoimplement

1936195919681972–WEAREFORMED–TheDavidsonbrothersandWilliamFishmancombinetheirvendingcompaniestocreateAutomaticRetailersofAmerica,orARA–ARAServicesenterstheEuropeanmarketbyaquiringEurovendNV–DavreDavidsonbegansellingpeanutsoutofthetrunkofhisDodge,andlaidthefoundationforwhatwouldlatereAramark–WewereawardedthefoodservicecontractforthefirstofmanyOlympicGamesandservedover10,000athletes,fansandofficialsinMexicoCity.2014201319981994–AramarkmadetheirthirddebutasapubliccompanyontheNewYorkStockExchange,

–ARAServicesesAramarkandcreatesanewlogo––ExtensivegrowththroughoutEurope,specificallyintheoldsovietbloc,andAsiaPacific1990

–OurformerCEOandrecentlyretiredChairman,JosephNeubaur,orchastratesamanagementbuyouttopreventahostiltakeoverAramarkenterstheChinamarketDirectbusinessFranchisebusinessUAEMalaysiaSingaporePhilippinesAustralia/NewZealandHongKongChinaJapanSouthKoreaGuamChileUSAMexicoTaiwanIndiaIrelandUKCanadaGermanyCzechRepublicHungaryBelgiumArgentinaPeruSpainFranceItalySwedenNorwayFinlandRussiaNetherlandsDenmarkSwitzerlandPolandTurkeyIsraelQatarAustriaColumbiaGlobalbusinesscoverage21GLOBALBUSINESSCOVERAGEHeadquarters:

Philadelphia,PACountriesWeServe:21AnnualRevenue:$14.8BillionEmployees:270,000RankinAmerican:216NumberofOlympics:16,Since1968inMexicoServingmorethan15millionpeopledailyatmorethan500,000locationsRetentionRate:98%BaseGrowthRate:90%REWARDSFROMINTERNATIONALAramarkNamedAsA2015World'sMostEthicalCompanyByTheEthisphereInstituteForTheFifthTimeAramarkReceivesTopMarksin2015CorporateEqualityIndexCompanyEarns100%onHumanRightsCampaignFoundation’sThirteenthAnnualScorecardonLGBTWorkplaceEqualityAramarkRecognizedAmongWorld’s“MostAdmired”CompaniesbyFortune500NationalBusinessGrouponHealthHonors65U.S.EmployersWith“BestEmployersforHealthyLifestyles®”AwardsPhiladelphia,PA(May26,2015)

–AramarkwasnamedtoLATINOMagazine's"LATINO100,"ARAMARKenteredChinain1998300+CLIENTSBranch+66CITIESARAMARKChinahasover27,000employeesandtheyworkformorethan300locationservingaround4MpeopledailyChinaBusinessCOMMENTSFROMHUAWEIWeawardARAMARKastheexcellentfacilityserviceproviderbecauseoftheirgreatcontribution.SHULURENCHAIRMANOFINTERNALSERVICECOMMITTEECOMMENTSFROMTJUWehaveimpressedwithyourstrictandprofessionalattitude&strictmanagement.We

feelpretty

confidentthat

wecancreatethehighqualitylogisticsservicesforTJUtogetherwithARAMARK.DongzhiLiuVICEPRESIDENTCOMMENTSFROMGDSWecanfocusoncdevelopingourmajorbusinessbecauseofARAMARK’sgreatsupportingofcontinuousimprovement&progressingservicemode.

YANLIANGSENIORVICEPRESIDENTCOMMENTSFROMNIKEYouarealwaysontheoffensive&thereisnofinishline.WeappreciateARAMARK’sexcellence&high-efficiencyservice.cKIMZHANGGENERALMANAGEROFCLCOURCLIENTqualificationsWHATPROPOSALOriginalsolutionNewsolutionofaramarkKeypointsaramarksolutionAdidas项目整体架构28人项目经理1人前台1人综合维修技术员1人空调技术员1人运行值班电工3人保洁主管1人保洁中班5人保洁早班11人专项保洁2人早班领班1人中班领班1人序号岗位名称一二三四五六日一二三四五六日一二三四五六日一二三四五六日月度工时12345678910111213141516171819202324252627282930

工程主管88888

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空调技术员88888

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综合维修技术员88888

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前台88888

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运行班A1212

1212

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1212

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1212

12240

运行班B

1212

1212

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1212

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240

运行C12

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1212240工程人员排班表常日班配备了一名暖通背景和一名综合背景，共两名维修工，外加一名经验丰富的工程主管来负责整个DC日常的运维支持倒班人员已电工为主，通过三名员工做二休一覆盖24小时服务，同时固定的加班费增加员工收入，来有效降低员工的流失率。工程排班表岗位人数备注保洁主管18:30~17:30，协调、沟通、行政支持等保洁员工早班127:00~16:00，检查、协调支持(仓库辅助)等保洁白班专项28:30~17:30，专项服务等保洁员工中班614:45~22:45，检查、协调支持(仓库辅助)等Total21

保洁排班安排aramarksolutionadidas（天津宝坻）项目服务范围NO.1工程服务NO.2环境清洁服务NO.4行政前台服务NO.3虫害消杀服务More…Keypoints

清洁方面用先进的设备和清洁技术取代人工，极大的降低人工成本工程方面合理的工时分配和设施维护策略，提高了生产力供应商整合对工程专业维保供应商、绿化、虫控等供应商进行整合，极大降低客户的采购成本，减少管理时间

EHS管理方面完善的EHS管理制度和流程，公司总部EHS优先支持与现场EHS管理相结合WHYARAMARKplatformprocessCLUTURETRAININGTechnicalevolutionTheAramarkDifferenceGREATMANAGEMENTSTARTSWITH

GREATPLATFORMBIMInformationPlatformPLATFORMRequestReceptionResultFeedbackBIMEquipmentInfo.ConstructionInfo.MaterialInfo.SpacePlanningHistoryRecordsEnergyInfo.SubcontractorPersonnelAllocationSupplierInfo.MenuInfo.UtilizeUni（Scientific

Scheduling)FMMaintenanceOn-callCenter（CSC）AdminService

CentralizedPurchasing

&ControlFSService

Monthly/QuarterlyAnalysisLandscaping&PestControlFACILITYCONNECTPMCMOnlineOrderTakeoutCenterRestaurantStore&CafeMeetingRoomGreetingServiceConferenceMgt.ISISISISWebISISproFacilityConnect微信报修平台针对现场用户分散、报修不便的情况，我们将引入爱玛客微信服务平台，向所有用户开放报修平台。Aramark对客户需求有严格的优先级划分，并会保证各类需求在规定的响应时间内响应，在规定的完成时间内完成。客户可通过关注Aramark微信公众号，随时随地提交报修需求及反馈建议，并能实时查询到自己所提出的需求的处理状态，在客服需求处理结束后，客户还会收到Aramark发送的客户满意度调查信息，对服务情况进行反馈。这样就是我们的客户参与到了现场服务的管理与监督中，极大的提升客户的满意度的体验度。GREATMANAGEMENTSTARTSWITH

GREATPLATFORMEXAMPLEprocessManagerManualCleaningMaintenanceprocessCleanDirtiestAreas1.CleanHighAreas2.CleanDustBin3.CleanToilet4.DryMopFloor5.WetMopFloor6.SelfAudit7.WEST四目相对一个微笑一声问候一句感谢Weusecutting-edgetechnology,toolsandequipmenttoelevateproductivityandtosavecost.EQUIPMENTSTANDARDTECHNICALEVOLUTIONCleantapwaterinOXYGENATIONCHAMBERElectricchargeAppliedCreatesalkaline&acidicStreamConvertedwaterattacksdirtDirtytapwateroutThesystemcollectedEnVerrosclean,Ecolabavailabledisinfectionproducts,KaivacequipmentandremoteleadingtechnologyofARAMARKTouchlessCareSystem.Thetechnologycaneffectivelyimprovesecurityatthesametimeintheefficiencyofgiveattentiontotwoormorethings.

TouchlessCareSystemispartoftheprocessoftraining,proprietaryQLsystemexclusiveemploymentinARAMARKfacilitiesmanagement.Thesystemincludesgeneral&medium-sizedcleaner,inadditiontotheagentanddisinfectant.Itisdesignedtocleantoilets,changingrooms,showers,corridorsandclassroomarea.TechnicalevolutionDepart.Manager/SupervisorProjectManagerCoachNewHireProfessionalTrainingforEmployees

ServiceConsciousnessServiceEtiquette

EmotionManagementProfessionalQuality&Skills

FromExcellentExpertstoGreatEmployeeMotivation&Coaching

MeetingManagementInterview&RecruitmentProjectManagementConflictManagement,CustomerServiceManagementProblemSolving&DecisionMakingBasicManagementSkillsExcellentExecutionEVSTrainingManualsPOMTrainingManualsSECTrainingManualsADMTrainingManualsComprehensiveTrainingManualsNewHireOrientationSpecialTechnicalTrainingBusinessManagementskillsStrategyImplementationChangeManagementRiskManagementNegotiationSkillsOrganization&ManagementSkills

StandardProcessCompanyPolicyHR/Finance/Legal/SCM/LOBProjectPractice/ExperienceAccumulatedRegularExaminationNegotiationSkillsSustained

InternalTraining

OperationalTrainingTechnicalSkillUpgrade

ExpertsCommitteeMonthly&QuarterlyReviewInitiativeActivation

ProfessionalSkillsImprovementExcellentExecutionEQManagement&ImprovementSpecialTechnicalTrainingTeamBuildingLeadershipTrainingCollaborationEstablishmentRegularQPECustomerSatisfactionSurveyEngagementPlanning&ReviewClientAppreciationDayFiscalPerformanceQualityImplement&Control

ARAMARKconductedorientationfornewemployee;employeeisthemostimportantcompanyculture,alsoconductedtheskilltrainingforsiteposition.Besides,ARAMARKdevelopedvariousactivities,providethecareerdevelopmentopportunitiesforemployee.Wehavea“resourcereadyprogram”tomakeasmoothtransitionfornewemployees.COEBRCHHQGlobalTRAININGSYSTEMTRAININGMoreProfessionalContinuous&NeverEndingUnified

StandardEfficientExecutionTotalTrainees(ManagerLevel)703TotalNumberofPass623TotalPassingRate88.6%PassScore80GM101EnvironmentCleaningTraineesOperating&MaintenanceTraineesTechnicalSkillUpgradeSpecialTechnicalTraining…PROFESSIONALSKILLcultureAPPRECIATIONATARAMARKApril9

EmployeeAppreciationDayMay11AramarkSafetyDayJune20ClientAppreciationDaySeptember17CommunityBuildingDayJune1-20EmployeeEngagementSurveyOctober11-20GlobalClientSurvey…HOWIMPLEMENTFourStagesTransition&INitializationValueaddedserviceKeypointsinimplementationImplementationStagePerformancechartTransitionInitializationOperationOperationExcellenceTransitionplaninitializationRecruitmentManagementPreparationStage

O-Chart

JobRequirement

Headcount

InterviewProcess

Payroll

RecruitingStageJobadvertisement

Candidatesearch

Interviewandfollowup

Onboardandorientationtraining

Week1Week2Week3Week4Week5Week6Week7Week8GuangdongTALENTSOLUTIONrecruitment招聘岗位招聘选拔方式与渠道备注保洁员保安人员与三和、罗湖人才市场签订合作协会，常年提供人员需求；每年9月份开始启动员工内部推荐；我司优先接收优秀退伍兵；保洁，保安人员离职一般比较高，需提前储备相关人员；维修技工我司与深职院、深圳技工学校自2008年起开始校企合作，优先录用其机电维修、暖通、土建、自动化等专业的毕业生。自2004年我司先后从两职院吸纳64名毕业生，部分毕业生已成为中层管理人员和技术骨干。各级管理人员为激发各级员工的成长动力，拓宽员工的职业成长平台，爱玛客从公司到项目现场均不定期的开展内部竞聘选拔工作。因此，除个别稀缺岗位或新兴岗位以外，项目现场管理骨干均由公司内部人力资源池和储备培训生中选拔，这样既有利于提高岗位匹配度、降低磨合期风险，也为员工提供了宽阔的职业生涯通道。爱玛客自2009年开始推行各级员工的内部竞聘工作，目前已成人力资源管理的例行工作。Goal:0Accident;0Hurt;0WorryIdentifyandcontrolanychancethat

canbringharmtopersonnelortheenvironmentEHSSystemSafetyvisualizationEHSTOOLSPROCESSLABELOurpeopleandprocessesenhanceyourworkplacesoyoucanfocusonyourhighestpriorities.QualityControlDailyRoutineCheckJoint

InspectionCorrectionandInspectionofEquipmentQualityInspectionKPIManagementPeriodicalsurvey&verify(baseonservicecontract)Actionplantracking&continuousimprovementQPEInternalAuditManagementIntegratedManagementClientRelationshipCommunicationPersonnelManagement&TrainingFinancialManagementPurchasing&SubcontractorManagementQualityControlEHSHelpdeskLifeSecurityEmergencyResponseEnergyManagementStandardizationManagementOperatingMaintenanceQualityManagementQPE-Th!nkQualityPVIevaluationsystemGlobalClientSurveyLikelytorecommendOverallPerformanceDeliveronPromisesCorporateSupportChallengesStatusQuoEHSSafetyTrainingComplianceOSHARateEmployeeEngagementSurveyContributiontoSuccessLearningandDevelopmentCommitmenttoQualityFinancialFLCMeasurementManagerPerformancePVIAverage20132014pChina65.369.253.9Global55.955.86.1PVICoverage20132014pChina67.2%78.1%510.9Global66.9%70.0%53.1OperationexcellenceVendorintegrationtooptimizethepurchasingcostEnergyinitiativestoreducetheconsumptionConstructionlifecyclemanagementapproachtobettermaintaintheoverallbuildingVendorManagementEnergyManagementBuildingOperationCost-Electricityconsumptionmanagement

-Watersavingcontrol

-Energyusageanalysis

-PartnershipStrategy-Vendorperformanceevaluation

-SLAforvendor-Vendorcostcontrol

-Operationteamoptimize-PMplan-OPEXbenchmarkandanalysis-Focusonproductivity优势与价值优势与价值核心业务的核心特点：直营员工强烈的归属感和责任心合规，最大程度降低客户管理风险为客户实现服务价值的最大化OperationOverview

1.合理的绩效考核，激励、保留员工我们会设置绩效考核，服务人员认真完成自己的工作，获得超额完成工作任务，甚至得到客户好评时，会有不同程度的绩效奖金，以鼓励其认真工作，一丝不苟地为物流中心服务。2.确保物业人员的安全性，强调人员的品质和素质要求针对阿迪达斯苏州物流中心的特性，爱玛客进行人员招聘时，将对员工道德品质和职业素养提出更高的要求，从而确保人员的安全性。所有人员选聘过程中其健康证明、特殊岗位上岗证的等和所在地派出所出具的无犯罪记录证明将作为重要的人事资料。所有的人员在上岗前必须接受公司为期一周的岗前培训，在通过公司有效的培训后才能上岗。所有的物业工作人员试用期工作表现将严格考察，试用期结束，将对其工作表现予以书面评定，主要管理人员还将通过客户面试，合适的人员才能上岗。爱玛客将注重员工精神面貌的提升，尤其在一些形象岗位，热情、微笑、敬礼将成为爱玛客在物流中心最好的名片。3.严格的工作流程管理与培训爱玛客将制定严格的工作流程，来帮助管理员工日常的工作，比如定期巡检与不定期巡检、换岗、访客接待制度、日常交接班制度等，定期安排员工的应急演练，来应对各种可能的意外情况。4.周边资源支持爱玛客在天津地区区内，有天津大学、泰达图书馆等项目，此外北京地区都将作为周边资源随时支持，确保足够应付各种应急情况下的现场运维。此外，运作经理将定期与阿迪达斯的客户沟通，确保现场的服务及沟通的顺利。Engineeringpersonnelframeworkinthefuture项目经理兼工程经理1人运行值班电气技术员3人空调技术员2人综合维修技术员2人电气技术员2人弱电技术员1人工程文员1人工程文员员1人共计13人未来的能源管理节能机会EMO节能举措强化和全面使用全面监控所有地方，设定各末端环境需求标准：如光度、温湿度、风速、换风量与新风量和开关时间等，楼控技术员天天要线上检查，不能随意更改设定，线下也要实际测量。楼宇自控零投资：制定日常操作维护程序运维队伍制定巡查路线图和设定详细检查