Hankbook公司员工手册

1.欢迎信WelcomeLetter亲爱的同事：欢迎您加入****酒店！酒店集团是全球最大型的酒店公司之一，***，而且这个数字还在保持不断地增长。我们的目的就是要使每一位客人，不管他是来自海外或国内，都留恋往返，只有这样我们的信誉和事业才能与日俱增，我们追崇尽可能最高的水准。这样就需要有大家必须遵守的酒店店规，这本《员工手册》可以帮助你了解，在这里你应该做什么，不应该做什么。当然，在您有任何疑问时，您所属的部门经理及人力资源部会尽力解答您的我们酒店可以在快速发展的酒店业中提供令你振奋的机会，要想前程似锦还须你自己努力。我们将尽力通过培训，保证你在工作上得以提高和发展。每年有众多的志愿者前来报考我们酒店，而你是被选中的极少数人之一，你应该为此感到骄傲。酒店管理当局希望你前途无量，同时预祝你在此度过快乐时光。再一次地欢迎你加入我们的家庭！Welcometo***Hotel!joinedthechaininChinaaswellastheworld.***Itisourtomakeguests’stayamemorabletheyoverseaslocal,asonlyreputationgrowandbusinessincreaseWeforthehighestpossibleachievethisstandarditisnecessarythatandregulationsbefollowedbyThisbookletisdesignedtogiveyoutheinformationtoontodonottothereisasloaskyourdeparmentorHRdepartment.WetryhelpAslorememberto“scan”thehotelNoticeBoard,informationisonityouuptodateandreadyOurhotelcanyouexcitingthefastestgrowinguptoyoutothischancestriveaprosperousWedotoensureyoudevelopandgrowwithinyourjob,bythepossibletraining.Numerouspeopleapplyannuallytoinourhotel,youareoneofthethatselected.canbeproudofchosentojointhisteam.ThemanagementyouabrightfutureandthatyourtimewithusbeahappyandsuccessfulOncewelcometotheteam.2.我们的远景目标What’sourVision?成为股东的最佳投资becometheinvestmentitsShareholders1为顾客提供最好服务theserviceforitsCustomers成为员工的最佳雇主betheemployerforits3.你和集团Connectingtotheof***(introductionofmanagementgroup)4.你了解我们的酒店吗?Doknowabouthotel?4.1Introductionourhotel重庆协信锦江酒店甲级写字楼为一体的城市综合体项目。该项目由商业裙楼与三栋塔楼组成，其中B栋塔楼为重庆协信锦江五星级精品商务酒店，建筑面积约26879平方米，另两栋塔楼分别为酒店式公寓，建筑面积约24286平方米，甲级写字楼，建筑面积约40758拥有286身中心等一应俱全的五星级精品商务酒店，是现代商务、会议、旅游下榻及会客的理想之所。TheChongqingJinJiangSincereHotellocatedintheCentralBusinessJiangBeiChongqing.ThehotelistheSincerewhichincludesshoppingmall,apartmentTheSincereintegratedprojectcontainbuildings,thetotalconstructionofhotelbuilding26879squaremeters,apartmentbuildingis24286squaremeterstheOfficetoweris40758squaremeters.Thehotelfloors,totallyroomscontainshalls,Chineselobbyhealth4.2酒店的业主Ownersintroduction重庆置尚房地产开发有限公司始立于2005年6力于城市综合体的开发、运营、管理，从人本价值和资产价值的双向视角，以“高精专、成精品”的品牌观念为依托，立足重庆，接轨世界，努力成为颇具规模和影响力的高附加值的新型房地产开发管理企业。公司实行专业化、标准化的科学管理，坚持精简高效的运行机制，建立了特色鲜明、富有活力的企业文化，聚集了一批具有实际经验和真才实学、敬业协作、踏实肯干的优秀专业人才，在独具魅力的管理团队的领导下，公司正不断的超越自我、领先同侪。ChongqingZhishangEstateDevelopmentwasinJune2005,whichaholdingcompanybyChongqingThemainworksareestatedevelopment,management.onChongqingintegrateswiththeworldmarket.Thecompanyprofessionalandstandardizemanagementmethod.alwaysinsistsonefficiencyandmakesitsowncharacteristic,fullvitalityculture.Itattractsthemanagementprofessionalleadingteam,ChongqingZhishangEstateDevelopmentbeyondandbecometheofrealestate5.聘用条款term5.1聘用Employment***酒店是公正的雇主。凡符合条件的应聘者，不论种族，肤色，性别，宗教信仰，年龄及国籍，均会被考虑。招聘员工的途径主要是通过广告，向学校和社会公开招补空缺。在同意聘用时，雇佣双方将签署具有聘，我们会优先考虑内部员工的提升和调职来填法律效力的正式合同。2***hotelisanequalopportunitysuitablecandidatesbeforemploymentregardlessrace,religion,ageororigin.associatesarenormallyrecruitedthroughadvertisements,publicemploymentschools.Internalassociatesalwaysbegiventheprioritytransferorpromotiontofillinthepositionbeforecandidateconsidered.Uponagreementemployment,bothsignacontract,whichcarrieslegal5.2体格检查Medicalexamination1)在被正式聘用以前，请你务必到酒店指定的防疫站接受体检，体检费用由你先垫付，如果你顺利通过试用期，我们会为你报销体检费用。身体健康是从事酒店业的前提，只有体检合格的人员才会被我们聘用。Priortocommencementemployment,youtoundergoathoroughmedicalexaminationconductedbyNingboEpidemicPreventionThephysicalexaminationwillbebyyourselffirst.canbereimbursedyoutheprobationperiod.Healthisthemostimportantthingenteringintoonlyforhastheexaminationjoin2)同。requiredtoanannualmedicalexaminationtocomplygovernmentregulations.TheHotelforthisphysicalexamination.Shouldanassociatebemedicallyawillbetransferredtoposition,ormaybesuspendedpendingmedicaltreatmentorthewiththehotelmaybediscontinued.5.3人事记录Personnelrecord1)损失。arerequiredtosuchdocumentscertificatesinformationasrequiredthehotelcommencingemployment.Shouldtherebeanychangesinpersonalparticulars,aretotheHumanDepartmentwithinaperiodof7toupdatepersonalrecords.Wedontthatofthefailureforreportingpersonalinformation,benefitsbeaffected2)酒店会为你建立人事档案。Personnelareupyou.3)你的人事资料都将按规定存入酒店员工档案直到雇用的最后一天。Allassociateremaininhis/herHotelfilethelastdayofemployment.4)你不允许查看你自己的人事档案。toyourownRecords.5.4聘用合同Employmentcontract合同会注明聘用期限，合同期满时自动失效。receiveandsignemploymentwehaveconfirmedforyourrecruitment,whichcovercomprehensivetermsandconditionsofemploymentwiththehotel.Thecontractperiodbe3specifiedintheemploymentcontractandbeinvaliduponitsexpiration.1)料、资料后根据需要方可发放录用信函。HumanResourcesDepartmentresponsiblefortheofassociates’information,investigatingassociatebackgroundThebeiftheinformationisconfirmedtobetrue.2)对于酒店正式录用的员工，必须签订书面的劳动合同及岗位说明书。Associateswhohaveformallyhavetoanemploymentcontractandpositiondescription.5.5酒店制服Hotel1)员工工作时须穿着酒店制服，着装整齐并佩带名牌。员工个人制服要经常换洗，如有破洞应及时修补，员工因疏忽丢失或损坏制服而引起的费用，由员工自负。HoteluniformsmustbeproperlyyournamewhileistheresponsibilityoftheassociatetochangecleaningandformendingTheofalosttornduetocarelessnesswillbetothe2)除酒店批准外，所有员工下班后须将制服返还制服房或锁在更衣柜里，禁止员工在酒店外穿戴任何一部分的制服。AlluniformsmustbereturnedtotheinsidetheNothebeorwornoutsidethewithouthotel'sauthorization.3)当员工离职时，所有制服须返还制服房。Uponterminationofemploymentvacation),uniformsmustbetotheRoom.Failuretomayresultwithholding5.6名牌1)名牌是酒店制服的一部分，因此所有员工在上班时必须佩带。名牌丢失或损坏，须立即报告人力资源部补发新名牌，相应费用按成本价由员工自负。AllwithanameaoftheassociateuniformsandmustbecorrectlywhileonLossordamageofthenametagmustbereportedtheHumanResourcesDepartmentimmediatelyforreplacement.Theassociatewillbechargedaccordingthereplacement.2)当员工离职时，名牌须立即返还人力资源部。Uponterminationservice,thenametagmustbereturnedtheHumanResourcesDepartment.5.7酒店员工证identificationcard1)你一旦被录用，我们会发给你一张员工证。你在员工通道出入酒店或倒班宿舍时，请主动出示此证以方便酒店保安人员或宿舍管理员检查。保安人员或宿舍管理员有权阻止不出示员工证的员工进入酒店或宿舍。bewithaIDcarduponjoiningtheandassociateshowyourIDcardtotheSecurityinspectionintothehotelbyassociateentranceortheassociateSecurityOfficersandassociatedormitoryattendanthasauthorityrefuseyoutoentryifyoudonttothecardtothem.2)酒店员工证如有遗失，你必须立即报告人力资源部申请补办，我们按成本价向你收取补办新证的费用。4LosshotelIDcardsmustbetotheHumanResourcesDepartmentimmediatelyforreplacement.bechargedaccordingtotheforreplacement.3)当你被调职或提升，须将酒店员工证交回人力资源部更新。Uponchangeofsuchastransferpromotion,mustsubmitIDcardtotheHumanResources4)你离职时须将员工证交还人力资源部。Uponterminationservice,thehotelIDcardmustbetotheHumanDepartment.5.8入职培训Hotelorientationtraining为了让你尽快熟悉工作及环境，在上岗前人力资源部会安排你参加入职培训。入职培训主要是使员工熟悉酒店的管理，顾客服务概念，聘用条款，酒店规章制度，培训及发展机会。musthaveanorientationtrainingwhichbytheHumanResourcesDepartmentbeforeareondutyofficiallyastofamiliarizeyouwithhotel'smanagement,customerservicephilosophies,termsemployment,andregulations,trainingandopportunities.入职培训完后，人力资源部将组织考试，考试的结果将作为你试用期评估的一部分。OrientationHumanResourcesorganizeatest.Theresultofthistestbeaevaluation5.9试用期Probationperiod1）月。试用期最长不超过6个月。AssociatesrequiredtoserveaprobationperiodmonthsfromthedateofProbationcouldbetothreemonthsshouldtheperformancethecandidatebebutcannotsixmonths.2）有下列情形之一的，均被视为不符合录用条件：ØØØ未满16意思订立劳动合同的；ØØØØØØØØØØØ在订立劳动合同过程中有其他欺骗、隐瞒或其它不诚实行为的；不具备政府规定的就业资格或手续的；无法完成酒店分配的工作任务或工作指标的；经酒店指定医院体检不合格的；患有精神病或犯有《传染病防治法》规定的甲类传染病和乙类传染病的；与原用人单位存在竞业限制约定的；曾经被本酒店或其关联酒店以违纪为由辞退或擅自离职的；酗酒、吸毒的；被判处刑罚，尚未执行完毕的；通缉在案的；本手册规定的其它情形。Nopersonbeemployedifanythefollowingconditionsaremet:ØTheapplicanthasnottheageof；5ØØTheapplicantisconfirmedtobeincongruenttorecruitmentqualificationThelabourcontractoutbasedonthefalseresume,certificationlabourrelationshipandanyfalseinformationprovidedbytheapplicant;Theapplicanthasotherdishonestbehavioursincontractingprocess;Theapplicantlackofnationalemploymentqualification;ØØØØTheapplicantcannotaccomplishguidelinesbythehotel;Theapplicanthascertifiedmedicallyemploymentbythedesignatedhospital.ØApplicantwithmentaldiseaseorfirstsecondclassinfectiousstatedintheLawthePRConthePreventionandofInfectiousTherearecompetitionrestrictionCROWNEPLAZAandtheoriginalApplicantwhohasrefusedbyCROWNEotherrelativehotelsillegalbehaviourshaspositionwithoutauthorization;ØØØØØØDrinkingandTheapplicantisinprisonterm;TheapplicantisbytheOthersituationsregulatedinthishandbook.3）也可利用这时期决定其是否能有效地工作和适应酒店的工作环境。Yousubjecttoaprobationaryperiodaccordingtothecontractfromstartingisalsotheperiodtodetermineifyoueffectivelyfitsthehotel'sworkingProbationconstitutesatrialperiodduringwhichtheandperformancecanbeappraisedandevaluatedbythehotel.4）定是否聘用你或延长你的试用期或不再留用。Bythetheprobationtherespectivedepartmentevaluateperformanceandobtainfeedbackonperformanceandthehotel.theevaluation,thedepartmentmayconfirmforappointment,ortheprobationaperiodupto3monthsmaximumorterminatethecontract.5）作部门或由公司分派到其它部门。Ifyoutransferredorpromotedtopositionanddepartment，westillgiveyou3-monthforyoutobefamiliarwiththeenvironment.youcannotadapttoit,wereturntotheprevioussituationthejobyou.5.10工资支付ofsalary30日前向你支付上月21日至本月20日的工资报酬。每月考勤至当月20日。Aswethetimetocalculatethesalaryaccordingtoattendancerecordandrecords,salarydurationstththfromlast21tocurrent20willbepaidtoyoubeforethe30.个人所得税Salary按照国家政策，你需要自己交纳的个人所得税，我们会从你每月工资中代扣。Salarytaxisdeductedthemonthlysalaryby65.12工作时间hours1)根据酒店工作需要安排。酒店为提供有效运营，必要时有权变更排班表。Associatesarerequired40excludingmealbreak,onerestatleast.Departmentheadsplansdutyroster.Thethetochangetherosteritisdeemednecessarytheefficientoperationofthehotel.2)Associatesrequiredtoontimeinuniform.Whenhe/shehassomethingemergency,2hourspriornoticetohis/hermanageratleast.Otherwise,resultindisciplinaryWithoutpermissionhead,anyassociatearenottoleavehis/herplaceduringdutyhours.3)部门经理将提前为每位员工安排好休假，保证酒店的正常营业不受影响。Eachplanandschedulevacationfortheirassociateadvanceandinawaythatthenormalandefficientoperationthewillbeinterrupted.5.13加班Overtime1)班需得到事先的批准。Sincerequirescontinuousoperation,associatesshouldcooperateandovertimebythedepartmenthead.Overtimetheadditionalhoursstandardshifthours,onrostereddayspublicholidays.Overtimemustbeapprovedinallcircumstances.2)加班补偿将根据中国劳动法和酒店有关规定执行。OvertimebebycompensatorytimeovertimeinaccordancewiththeLabourLawofChinaandatthediscretionofthehotel.3)部门经理必须保存其部门员工的完整加班记录。Departmentheadsmustanaccuraterecordallovertimebyindepartments.5.14合同续签和终止Contractrenewalandtermination劳动合同期满前一个月，经部门评估，酒店与员工双方同意后可续签合同。凡是不续签合同的双方均需提前一个月给予对方书面通知，以确定合同的终止。associates,monthbeforeterminal,tocontract.Ifanyoneoftwonottothecontract,orassociatetogiveleast30days’writtennoticeorhastogivethecompensationtoreplacethenoticedays.5.15工作评估PerformanceAppraisals要求以及个人发展建议。7Associateshaveundergoaminimumoneperformanceappraisalbesidesprobation,promotionandtransferfromwhichhe/shewillbebymanagementsexpectationandadvisedoftheirworkperformancedevelopment.5.16辞职Resignation1)试用期间，你可提前3Youonprobationyourresignationtothe3in2)试用期后,员工如欲辞职须至少提前30天以书面形式通知。Aftertheprobation,youwanttoresign,youhavegive30days’written3)我们批准你的辞职申请后，请在你的最后工作日后的7天内办理完所有辞职手续（如果需要其7品。Afterresignationhasapproved,pleasehandleandcompleteallofresignationprocedurewithin7accordingtoyourlastworking(Ifyousomebodyelsehelpyou,pleaseshowthewrittennoticeofauthoritytoIfyoutalltheprocedure7days,wepromiseyoutoyourinthe4)你办理辞职手续时，必须将酒店财产或工具、制服等交给部门经理或相关部门。Youmustalltheequipmentorresponsibility,toyouDepartmentortheH.RDepartment.5.17离职面试Exitinterview在员工提出离职之际，部门经理或人力资源部总监将和员工进行离职面试。associatesubmitstheresignationofHumanResourcewillhaveaexitinterviewwiththeassociate.5.18退休Retirement1)员工的退休年龄为男性员工6055国家的有关法律规定。Retirementmaleandfemaleare60associateshightemperature,poisonousandnoxioustheretirementagedeterminedbyrelevantnational2)员工。Retirementdayisthebirthdayintheassociatesreachretiringages.Associatewhoretiringageshouldtransactretirementwithhumanresourcedepartment.Ifthehotelreemployretiredpeople.5.19离职交接Handover1)员工无论因何原因解除或终止劳动合同而离职，必须按照酒店的规定的程序办理工作和资产移交手续：Ø件；Ø归还所有酒店文件、资料、记录、设备、工具、文具、通讯设备等；8ØØØØ归还更衣箱、工具箱以及员工保管的所有酒店的钥匙；向继任者或酒店指派的其他同事移交清楚所有工作；与财务部门结算所有应付款项、应收款项；其他属于酒店的物品、资产、数据信息等。Associateshavetohandallworksaccordingtoregulation,nomatterhowthelabourcontractstopped:ØReturnallstatuscertificationasIDcard,recommendationinformationcardandsoon;ØReturnallinformation,records,utilities,tools,communicationequipmentssoØØØØReturnclothchangingtoolbox,andallClearlyhandallworkstothesuccessorsettleaccountswithFinanceDepartment;Othergoods,belongstohotel.2)力资源部相关人员签字或盖章。人力资源部人员必须与员工在职期间所有领取物品清单核对，并交由部门主管最终确认。在确定员工所有手续办理完毕后，人力资源部可在《离职者清算手续一览表》完成情况一栏中予以确认，交接手续此时办结。Whentransactingprocedure,associatesbetofillin《AssociateClearance,bebyorinHumanResourceDepartment.checkingalltheHumanResourcesubmitthistotofurtherhandoverprocedure.3)酒店依法应当支付给员工的经济补偿金，在员工办结所有离职交接手续时支付。员工如未按照酒店规定或双方约定办理完成离职手续，酒店可以暂不发放经济补偿金，给酒店造成损失的，酒店有权要求员工予以赔偿。Associateshavefinishedprocesscompensationthehotel.Otherthecandelaythecompensationaskcompensationtheassociateresponsibleforhotelslost.5.20离职后再录用Re-hire曾在酒店服务，离职后申请再录用者，依下列规定办理：Candidates,whointhehotel,applyingforre-hiringResignation,shouldfollowthecontinuingregulation:1)经理）核准。Informal,onlyassociateswhohavedonegoodjobinoriginalpositionwillbeemployedassociatesaresuitablethevacantpositionhotel.whohavefiredbythehotelforillegalbehaviournotbewithspecialskillsapprovedbygeneral2)3)接受再复职的部门，在决定录用前须向酒店人力资源部门报告，经人力资源部门核查无不得再次录用情况的，呈酒店负责人（总经理）批准后方可再次录用。Beforere-hiring,theemploymentreporttotheHumanResourceDepartmenttocheckhireablequalificationandaskfurtherratificationbythegeneral再录用之人员在酒店的工作年限从再录用日起计算。9Workingtimeforre-associatesinthehotelthere-hire5.21裁员Redundancy当酒店经营状况或管理政策发生变化或不可能把多余的员工调到其他部门时,在符合法定条件下酒店有权进行裁员。若员工要被裁减，他们将在一个月之前获得通知，并根据国家有关政策规定和酒店的制度予以补偿。ThehoteltherighttomakeredundantassociatestochangesinbusinessconditionsormanagementpolicybeitimpossibletotransferassociatesotherAssociatesshallbenotifiedmonthinadvanceandcompensatedinaccordancewiththepolicythePRCandthehoteltheyaretobemaderedundant.5.22第二职业Doubleemployment员工，我们将视为重大过失，将受到立即开除处分而不须支付任何经济补偿。ensureyouhavesufficientrestandgoodhealthnotpermittedtoengageinactivitiesorinpart-timeemploymentwithotheraslongyouareViolationofthisrulemayleadtowithout5.23亲属的聘用Employmentcloserelatives1)能安排在同一部门。Employmentcloserelatives(parents,spouse,children,brothersandsisters)thehotelisonlyallowedinsituationwherethereisnoconflictinterest.Wewillthatyourelativesworkinthesame2)如果同一部门的员工结婚，我们可能会对其中一名员工进行调职或调转到其他部门工作。Ifassociateismarriedtoassociateinthedepartment,themaychangethepositionbytransferringassociatetoinorbyterminatingeitherassociateemployment6.仪容仪表guidelines6.1个人仪表Appearance在服务行业，如我们的酒店，个人仪表至关重要。我们所服务的客人会观察我们的一举一动，因此我们必须始终全力以赴并遵守以下要求：Inaserviceindustrysuchours,personalappearanceisofThethatweserveobserveouraction.Therefore,wemustdotimesandobservethefollowingguidelines:1)制服工作期间必须穿着完整的制服并佩戴名牌。制服要保持干净、熨烫平整，皮鞋要光亮。请上班前在更衣室内的镜前检查自己是否穿戴整齐。UniformAfullandnamemustbewornatalltimesonUniformsmustbeclean,neatlypressedandincondition.shouldbeandpolished.Pleasedoaquickinspectioninthemirrorbeforeyouleavethetoensurethatyouarewellbeforeyouworkthe102)头发头发应保持清洁，梳理整齐。发型应体现专业及商务的形象。除非是为了配合餐厅主题，酒店不提倡在头发长度,形式及颜色上搞极端突出，发饰可佩戴暗色小发卡或发圈。HairShouldbecleancombed.Hairstylesshouldaprofessional,businesslikeimage.Extremesanynaturelength,stylecolouraregenerallydiscouragedthisistreatedasoftheoutletconcept.shouldbetoaminimum.Smallclipsdarkbarrettesmaybeworn.3)化妆应保持简单，清爽及健康的形象。只许使用清淡香水。MakeUpShouldbesimple,lighthealthylooking.Onlymoderateamountsperfumeshouldbeused.4)指甲应保持干净。指甲必须剪短，修剪整齐。只许涂透明及自然色指甲油，且须将指甲全部涂抹均匀。FingerNailsShouldbespotless.Nailsmustbeneatlytrimmedtoamoderatelength.OnlynaturalcolourednailpolishThepolishshouldbecompleteandtheentirenail.5)首饰私人首饰不许佩戴于制服上。耳环只限于耳钉类。允许佩戴手表及一枚结婚戒指。其它戒指手镯只能在JewelleryPersonaljewellerymustbewornwiththehoteluniform.EarringsaretobestudsAsimpleweddingringawatcharepermitted.Otherandcanbewornonlywithpermissionfromtheandshouldnotbefor&BeverageServiceassociatesforsafetyandsanitationreasons.6)个人清洁卫生员工应经常刷牙洗澡以确保无口臭及体味。男员工每天修面、保持干净。HygieneAssociatesensuredohavebadbreathand/orodourbybrushingtheirregularlyandtakingdailyshowers.Maleshouldshave7)除以上标准外，所有员工还应该遵照部门经理对个人仪容仪表的要求。Allalsofollowthedepartmentguidelinesformaintainingprofessionalappearance.6.2卓越的服务ServiceExcellence1)微笑，热情地问候和知会每一位客人和同事，用姓名来称呼别人。Alwayssmile,warmlyandacknowledgeeveryguestcolleagueencountered.Callpeopleby2)友好、礼貌。应尽快和友好地满足每位客人及同事的要求。Befriendlycourteous.careofguestsandrequestquicklyandinafriendly3)整洁，着装及姿态。通过外表和行动来体现专业形象。Cleanliness,groomingandposture.aprofessionalimagethroughappearanceandconduct.4)致力于让客人感受到舒适及安全。Becommittedtoguestcomfort,and5)准确地提供关于酒店设施和周围环境的信息。Providereliableinformationabouttheavailableinhotelandthelocal6)乐于助人。应竭尽全力地帮助客人。Behelpful.Worktomakeeverythingfortheguest.7)乐观向上。语言及行为应尽量保持高度的热情。Bepositiveenthusiasticallypossible.8)向客人提供更多些友善，轻松，诚恳及专业的服务。Giveourmoreofwealready-genuine,professional9)留意客人，洞察他们的需要。Noticeouranticipatetheir10)团队精神。尊重，礼貌地对待同事及下属。Workasateam.co-workersandsubordinateswithcourtesyandrespect.7.关心你周围的工作环境aboutworkplace7.1清洁的环境ACleanEnvironment面有一张纸，请立即将其拾起放置到垃圾桶内。Aenvironmentisimportantthecomfortofbothourandyou.maintainthehotelpublichouseareasattimes.Whenyouapieceoflyingonthepleasepickitupanditinthedustbin7.2文化走廊CultureCorridor1)等情况。Culturecorridorisinassociates’Onnoticeboards,canlearnaboutandregulations,informationonassociaterecreationalactivities,commendationsawardsandotherAssociatepersonalpostingisalso2)或故意破坏。否则，将受到酒店处分。PostingnoticesonnoticeboardsundertheoftheHumanResourcesDepartment.Noorpostersmaybedisplayedinanyoftheunlessbythehotel.withnoticeboardsisforbiddenandresultindisciplinaryaction.127.3吸烟区域Smokingarea酒店为吸烟员工建立了专门的吸烟区域，在吸烟区外，员工不许在酒店其他区域吸烟。Associatesonlytosmokeinthehotel'sassociatesmokingareas.Noisallowedinofthehotel.7.4更衣室Locker为了方便员工更换制服，酒店给所有员工提供更衣室。当员工离职时，请将更衣柜钥匙交还人力资源部。所有更衣柜都可由人力资源部和保安部共同检查，员工须遵守更衣室规定。LockersprovidedforalltoUponterminationthelockermustbereturnedtotheHumanDepartment.lockersaresubjecttojointinspectionbytheHumanResourcesandSecurityAssociatesmustobservetheroomregulations.员工更衣室作为酒店区域的一部分，请所有员工时刻保持更衣柜清洁整齐，以下行为是不允许的：Ourlockerasahotel,thelockerandtidyatallFollowingitemsnotallowed:1)在更衣室内晾晒衣服和在更衣柜门上悬挂毛巾等其他物品。更衣柜内存放食物、饮料、危险品及贵重物品。Clothesareinsidetheroom.Food,dangerousarticles,contrabandorvaluablesareinside2)随意堆放物品在更衣室里。Associatesowninthetoblockthe3)私自转让或未经许可打开他人更衣柜。关规章制度进行处理的行为。otherslockerswithoutapproval.Openingalockerbyforceortryingtosomeoneawhichresultintermination.4)将私人贵重物品放在更衣柜内。valuablespropertyinthelockstoavoidlossor5)私自加装别锁。因工作需要变换更衣柜时，须先征得人力资源部同意，未经允许，私自更换更衣柜将受到纪律处分。Installanadditionallockwithoutpermissioninordertoourlockersneat.lockersshouldbedonethroughthedepartment,thesituationrequires.lockerswithoutapprovalsubjecttodisciplinaryaction.6)在更衣室里睡觉、打麻将或玩扑克牌。Dosleeping,playingMajiangandplayingcardinsidethelockerroom.7)在更衣室随地吐痰，乱扔东西以及其它不法行为。Spitting,littering,anyactscontributingtoconditionsinthelockerroom.7.5员工宿舍AssociateDormitory1)需要住宿的员工，请到人力资源部申请，由人力资源部出据书面入住通知单，方可入住。AssociatefordormitorytoHRdepartment,HRdepartmentissueoutanoticeformto132)住宿员工由人力资源部安排的房间床号，请不要乱占床号或更换门锁，更不要私自随意调换寝室，特殊情况请先征得人力资源部同意。Associateswhichismarkedbydonotoccupythechangethelockorexchangetheroomwithoutpermission,specialcaseshouldinformfirst&approvalH.R.3)男女员工混住一间寝室是不允许的.Femaleandmaleassociatetlivethesameroom.4)住宿的员工，请遵守酒店制定的住宿管理规定：Associateswhoatdormitorythedormitoryregulations.I.爱护室内及公共区域清洁卫生、保持室内整洁。寝室卫生自理，不乱扔果皮、纸屑、不乱写乱画。carecleanlinesstheroomspublicandtheassociatemustmakeuptheroom,couldntthrowtherubbishanywhereordrawontheII.爱护室内及公用设施设备，若有损坏照价赔偿并罚款，若查不出具体损坏者将由寝室人员平摊费用。caretheroomsorpublicthereisdamagecausedbyassociatethemselves,andcouldntfindthepersontotakeresponsibilitythedamage,theassociatesthatstayatthisroomforIII.保持宿舍安静，禁止高声喧哗、打闹和赌博活动。为了防止火灾发生，请不要在室内使用电炉等电器设备和私拉乱接电线。thedormitoryquiet,forbidshouting,gambling.Intopreventdouseelectricoranyelectricequipment,orelectriclinewithoutanypermission.IV.请不要在将异物丢入厕所及下水道，如有堵塞，疏通费用将由寝室人员均摊。Forbidtosomethingwhicheasilycauseblocking-upintoanyblocking-uphappens,theassociateinthisroomthemaintenanceV.每个房间由人力资源部安排床位，拆卸房间内人力资源部安排的床位是不允许的。HRdepartmentarrangesfourorfiveinroom,sopleasedoawayanyVI.Anypeopletointheour(Noexceptionforfriends&relatives).5)退还寝室，请到人力资源部登记，为了避免遗失，你应及时将物品搬离，腾出床位，钥匙交回人力资源部.ReturningofdormitoryshouldberegisteredatHRdepartment.Foryourownassociateshouldawayallprivatethingsintime,thevacant,andhandlethetoHR.6)人力资源部不定期对宿舍进行检查，优秀寝室照片会张贴在文化走廊表扬；与此同时，差寝室的照片也会张贴上文化走廊。HRwillcheckthedormitoryBothcleananddirtydorms’beontheculture7)住宿员工的住宿费用由人力资源部造册、交财务部会从员工当月工资中扣除。ThedormitoryinmonthforassociatemadeHRdepartmentandbetheassociatesalarybyAccountingDepartment.凡住宿员工违反以上条款，按酒店相关的店纪店规视情节轻重给予处理。Anyassociatewhostaydormitorydisobeytheabovetheregulations,willreceivetheaccordingtothehotelregulationsandrules.147.6员工通道AssociateEntrance1)除获得酒店特殊批准外，所有员工都经过员工通道进出酒店。Allmustandleavethethroughtheassociateforthosewithauthorizationthehotel.Associatesnottoreturntotheoff-dutyoron2)保安人员有权阻止员工使用酒店正门。SecurityOfficersaretorefuseentryassociatesthroughguestalltimesandthroughtheassociateentrancetheyoff-dutyonleave.3)员工进出酒店并应主动配合保安部的检查。Whileusingtheassociateallassociatesshouldalsocooperatewiththeinspectionthesecuritydepartmentonowninitiative.8.提升你的工作角色Developingcurrentroles8.1我们助你成功Howhelptogrow培训与发展&Development酒店认可培训的重要性，每位员工都将得到培训机会。人力资源部将为员工提供各项培训课程和设施，以帮助员工发掘个人潜能，创造事业发展。请留意有关信息，并踊跃报名参加。Thehoteltheimportanceofcomprehensiveassociates.Everyopportunityistotoreceivetraining.TheHumanResourcesmanycoursesandfacilitiesforpersonalprofessionaldevelopment.attentiontocourseinformationforenrolment.另外，***酒店集团内部也提供酒店间交叉培训，专业培训和发展，调职及提升的机会。Inaddition,opportunitiescrosstrainingdevelopment,transferandpromotiontoandour***Grouphotelsarealsoavailabletoassociates.8.2调职1)酒店空缺的职位将在员工布告栏上公布，我们鼓励符合标准的员工积极报名应聘。申请员工须具备以下条件：JobvacanciesingeneraladvertisedontheassociatenoticeboardandassociateswiththenecessaryqualificationsandabilitiesareencouragedtoAssociateshouldhavefollowingconditions:①现所在部门经理同意Departmentpermission②在现所在工作岗位工作满六个月Complete6monthsserviceinhis/heroriginalposition2)员工需将调职申请表递交给人力资源部，由该部门按要求运作。TheassociatethetotheHumanResourcesDepartmentfortransferarrangement.3)酒店可以根据经营需要调整员工的工作岗位。Thehoteltherighttransferanyassociatetoworkinapositiondeems158.3提升Promotion酒店承诺发掘员工潜力，创造个人事业发展的机会，鼓励“从内部提升”员工。这包括调职和提升到***酒店集团管理的其他酒店。工作业绩和工作能力是提升的基本依据。通常新员工在试用期内不予以考虑升职。Thehotelisindevelopingassociates'potentialstothefullestandtocreateopportunitiesjobanddevelopment.PromotionfromwithinthedepartmentsbeconsideredbeforeThisincludestransfersandpromotionstohotelswithinthe***HotelsGroup.Promotionisstrictlyperformance,meritandcompetencies.Normallypromotionbeconsideredduringprobation.9.管理纪律Managingunderperformance员工如违反或不遵守酒店的规章制度将会受到纪律处分。视乎过失的情节严重程度，分为一般过失，重大过失，严重过失和违法违纪行为。Disciplinaryactionsbeanassociatefailstofollowadheretotheorpolicyofthehotel.Basedontheseverityoftheoffences,theyaredividedintosimplemistakes,seriousintolerableseriousandcriminal9.1一般过失Simplemistakes1)在酒店或员工宿舍大声喧哗、闲聊。ShoutingorinterruptthetranquillitytheAssociateDormitory2)上班时间非工作原因员工相互串岗Inter-departmentsdutiesrequireso3)在酒店随地吐痰或乱扔废物。littering4)不爱护酒店的设施设备。Damageproperty5)未按操作规程工作造成轻微损失的。Causingdamagetopropertybymisconduct6)对客人过分亲昵。Fraternizingwith7)上班时间下棋或打牌。Playingchesscardanyonduty8)在吸烟区以外的地点吸烟。Smokingprohibitedareas9)上班未按酒店仪容规范化妆Poorgroomingwhileonduty1610)工作时接私人电话，会见亲友.Receivingpersonalvisitorsorphonecallsduringworkinghours11)不遵守酒店保安制度，拒绝保安人员检查所携带的物品.RefusingtosubmittoorcomplysecuritypoliciestheasfailuretobeingintooftheHotelinspectionguards/personnel.12)不执行酒店定期检查体格的规定.Failuretocomplywithperiodicallymedicalexaminationrequiredbythehotel.13)工作时不佩带名牌.Failuretonametagonduty14)未经许可使用客人服务设施，包括客人电梯、电话、电视、卫生间等.Usingguestfacilitiesincludingguesttelephone,TVtoiletetc.withoutauthorization15)使用酒店电话聊天Usingtelephoneconversation16)工作时着装不得当或未穿制服.Failuretoattirewholeonduty17)将食物带出员工餐厅.BringingfoodtheAssociateCafeteria18)个人仪表不整洁.Sloppinesswithpersonalappearance19)在酒店内不携带员工出入证.FailuretocarryassociateIdentificationondutyontheHotelpremises20)上班佩带规定以外的饰物.Wearingaccessoriesjewellerythanwhileonduty21)穿工作服离开酒店(为客人提供服务除外).Wearingoutsidetheservingguest22)借用他人餐卡或借餐卡给他人使用Borroworthemealcardtoothers.23)其他Otherofsimilarnature9.2严重过失SeriousOffences1)当班时间睡觉。Sleepingwhileonduty2)在酒店内吵架，打架或故意伤害其它员工身体。Quarrellingfightingattemptingbodilytoassociatesonthehotelpremises3)未经许可在酒店内饮酒。Drinkingalcoholicinthewithoutpermission174)不服从、拒绝或故意不完成分配的工作。Refusalorintentionalfailureduties5)偷吃酒店食品、饮料。UsingHotelfacilitiesforcookingpersonalconsumption6)擅离工作岗位。Leavingsworkstationavalidreason7)索要小费,礼品.Asking8)在公共设施及墙壁、电梯等上乱写乱画。Maliciousdamageordestructionincludingdefacingwalls,elevators,9)未经允许擅入客人房间。Enteringguestroomswithoutapproval10)未经允许在酒店私自出售物品及募捐。solicitingorcollectingcontributionsforanypurpose,atanytimeonthePremisesbyManagement11)未经允许在酒店内散发手抄或印刷品。Distributingwrittenormatters