电大《管理英语4》形考任务(单元自测1-8)参考答案

电大《管理英语4》形考任务（单元自测1-8）参考答案单元自测1一、选择填空题（每题10分，共5题）1、—Couldyougiveusaspeechonmanagementfunctionssomedaythisweek?—________________.A.That'agoodideaB.No,IalreadyhaveplansC.I'dloveto,butI'mbusythisweek2、—Thisprojectistoobigformetofinishontime.—________________.A.PleasedomeafavorB.ThatisadaydreamC.I'llgiveyouahand3、______managersspendmostoftheirtimeinface-to-facecontactwithothers,buttheyspendmuchofitobtainingandsharinginformation.A.NotonlyB.DonotonlyC.Notonlydo4、AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere______tobepromotedintomanagementjobs.A.morelikelyB.morelikeC.moreunlikely5、TheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions______employthebestpossibleworkers.A.howtoB.onwhattoC.onhowto6、—Isitpossibleforyoutoworkouttheplantonight?—__________A.I'lldothat.B.Ithinkso.C.I'dloveto.7、—Wecouldletsomeofthestaffworkfromhome.______________?—That'sagoodidea.A.DoyouhaveanygoodideasB.WhatdoyouthinkofitC.Isthereanythingelse8、Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.A.implyB.indicateC.interrupt9、______CEOsspendplanning,themoreprofitabletheircompaniesare.A.ThemoretimeB.ThemoreC.Thelesstime10、Eventhebestcontinuallyseekwaysto______theirskills.A.sharpB.sharpenerC.sharpen11、—Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.—__________.We'vebeenworkinghard,butstillgettingbehind.A.You'rerightB.I'mafraidC.Idon’tthinkso12、Supervisorsshould______theiremployeesintwo-waycommunicationsothatunderstandingtakesplace.A.enableB.engageC.encourage13、ThedemandsandrequirementsplacedontheCEOofSonyaredifferentfrom______onthemanagerofyourlocalWendy'srestaurant.A.theseB.thoseC.which14、______hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.A.DuetoB.InspiteofC.Because15、Itisthroughenthusiasmandquietintensity______wetransformcreativityandvisionintothetechnologies.A.thatB./C.which二、阅读理解：根据文章内容，判断正误（共50分）。WhoKilledNokia?Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn'tseethedisruptiveiPhonecoming.Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany'smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple'sgame.Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany'stopmanagershadaterrifyingreputation.SomemembersofNokia'sboardandtopmanagementweredescribedas“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficulttotellthemthingstheydidn'twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers'goals.Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It'ssaleswork.”Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug,whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia'stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正确选T，错误选F。1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.（F）2.Nokia'smiddlemanagerswerefranktotellthetruth,butthetoponesdidn'tlistentothem.（F）3.Nokia'stopmanagersweretoomoodytohearanythinggoodbutharsh.（T）4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.（F）5.Nokia'stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.（T）二、听力理解：听录音，选择最佳答案（共50分）。1.WhatkindofroleisMelindatakingonforherjob?A.HRmanager.B.Projectmanager.C.Projectcoordinator.2.HowlongwillMelindabetrainedforhernewrole?A.Onemonth.B.Halfamonth.C.Oneyear.3.HowoftenshouldMelindareporttotheboardontheprogressoftheproject?A.Onceamonth.B.Twiceamonth.C.Onceaweek.4.WhatkindofcontractcanMelindasignwithoutsidecontractors?A.Permanentworkercontract.B.Standardtemporary-workercontract.C.Standardindustrycontract.5.WhichonedoesNOTbelongtoMelinda'sresponsibilities?A.Formulatetheindustrystandardofpayment.B.Manageandcoordinateherprojectteam.C.Reporttheprojectprogresstotheboard.单元自测2一、选择填空题（每题10分，共5题）1、—Howcanyouexplainthelatestsituation?—____________________,Iknowitisallmyfault.A.SorryB.ExcusemeC.I'mafraid2、—____________________identifytheproblemsthathavebeenoccurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.A.WhatwouldyouB.WillyouC.Areyouableto3、Whowas______themeeting？A.chairingB.leadingC.charging4、Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.A.hasbeensufferingB.isgoingtosufferC.issuffering5、Ithinktheprimary______factoristhere'sbeensomuchabsencelately.A.contributingB.causingC.affecting6、—Howdidyourmeetinggoyesterday?—____________________actually,itwasreallyfrustrating.A.NotsogoodB.VerygoodC.Nothingspecial7、—Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.A.IamnotsureB.IcanseethatC.Iknowthat8、He'sleftnow,butproductivityhasn't______thatmuch.A.carriedonB.caughtupC.pickedup9、EverytimeItriedtosaysomething,hewould______tosomethingelse.A.moveoffB.moveonC.moveover10、Creativity,especially__________whichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.A.thatB.thoseC./11、—Willyougoonapicnicwithustomorrow?—____________________.A.Yes,butI'llhaveEnglishclassesB.Sorry,IhaveanappointmentwithDr.BrownC.I'mafraidIhavenoidea12、Whatyouneedtodoistokeepthingsshortandsweet,justthe______.A.questionsB.topicsC.highlights13、Intoday'senvironment,__________peopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.A.whereB.whenC.while14、WhenthemessagefinallyreachedtheCommandCenter,it__________“mutated”tobecome—“Sendthreeandfour-pence,we'regoingtoadance.”A.wasB.hadC.have15、Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms__________colleaguesandcustomerscangraspandactupon.A.whenB.thatC.who二、阅读理解：根据文章内容，判断正误（共50分）。HabitsofHighlyEffectiveCommunicatorsIt'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon'tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture.2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.3.Findyourownvoice.Uselanguagethat'sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecomeoverlyfixatedoneloquenceforeloquence'ssake;concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'senvironment,wherepeopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengagedandthatyoucareaboutthemandtheirwork.5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon'talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正确选T，错误选F。1.Communicationandleadershipdon'talwaysgohandinhand.（F）2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.（F）3.Usingtechnicaljargonmakesaleaderconvincing.（F）4.Communicatingsincerelyisalwaysthebest.（T）5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.（T）二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。WhatWeHaveHere:AFailuretoCommunicateItisthe（weirdest）thing.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstay（connected）—withanyone.Shouldyou（shoot）offanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeof（countless）communicationdevices,conversationscanstillbetroublesome.Questionsareaskedandanswered（out）oforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.二、阅读理解：根据文章内容，完成选择题（共50分）。CommunicationFailureThemeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we'regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome--“Sendthreeandfour-pence,we'regoingtoadance.”Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.操作提示：通过题目后的下拉选项框选择正确答案。1.Confirmingreceptionofthesentmessagesmeans（）.A.themessagesaresenttorightreceiversB.themessagesarecorrectlyunderstoodC.themessagesarecorrectlyunderstoodbyrightreceivers2.InthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchain?A.Conceiving.B.Sending.C.Receiving.3.WhatisChinesewhispers?A.WhowhispersinChinese.B.Agametopassmessagearoundinawhisper.C.Chinesepeoplewhodon'tnormallytalkveryloudly.4.AllocativefailuredoesNOThappenwhen（）.A.therightinformationgoestotherightplaceB.acompanygathersfalseinformationC.thecorrectinformationisnotreceivedbytherightdepartmentorperson5.Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?A.Decreasingcreativityacrossdepartments.B.Inadequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.单元自测3一、选择填空题（每题10分，共5题）1、—Whatareyourteammateslike?—_____________A.Theyareallwarmheartedandhelpful.B.Theyalllikesportsandgames.C.Theyareallgoodfriends.2、—WillyouhelpmearrangeameetingwithMr.Brown,please?—_____________A.No,noway.B.No,Ican't.C.SorryIcan't.Ihavetofinishmyprojectrightnow.3、Regularandconcretefeedbackisimportant______whoisnotperforminguptoherpotential.A.whentodealwithaworkerB.whendealingwithaworkerC.whendealtwithaworker4、Ihavebeenveryluckytohavehad______managersduringmycareersofar.A.terrificB.terribleC.terrifying5、Howdoyougetyourmembersto______asateam?A.pullapartB.pullupC.pulltogether6、—IamsorryforwhatIhavesaidtoyou.—_____________A.Noproblem.B.I'msureaboutthat.C.Don'tthinkanymoreaboutit.7、—CouldIborrowyouriPadforafewhours?—_____________A.Yes,youcan.B.Sure,hereyouare.Enjoyyourtime.C.Itdoesn'tmatter.8、IfItakethetimetotalkwithmymanageratthebeginningofaproject,we______offtoagreatstartonthesamepage.A.cangetB.havegotC.get9、Iliketothink______.Iamalwaystheonefindingnewwaystoasituationorchallenge.A.insideoftheboxB.oftheboxC.outsideofthebox10、Themajorityoftheseteamchallenges______anywhere.A.candeliverB.aredeliveredC.canbedelivered11、—_____________—I'dliketohavethisfilmdeveloped.A.What'sit?B.MayIhelpyou?C.Whatdoyouwant?12、IbelievethatIhavealottocontribute______ateamenvironment,andamcomfortableinbothleadershipandplayerroles.A.toB.withC.for13、Teammembersare______asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.A.treatedB.viewedC.known14、Inhighschool,Iamequallycomfortable______asamemberofateamandindependently.A.toworkB.workingC.work15、Theteamcreatesanenvironment______peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.A.thatB.whichC.inwhich二、阅读理解：根据文章内容，完成选择题（共50分）。ATeamworkGameAteamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn'tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplacedaroundtheroom.Inthecenteroftheroomwasabigboxofballoonsthathadn'tbeenblownupyet.Theteamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobecarefulnottobursttheballoon.Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundoftheactivity.Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.Theteamleadersummarizedtheactivitythus:“Wearemuchmoreefficientwhenwearewillingtosharewitheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.”Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandwhattheycandofortheteam.操作提示：通过题目后的下拉选项框选择正确答案。1.Thisteambuildingeventwasaimedat（）.A.helpingtheseyoung,brightandenthusiasticemployeesbecomemoreconcentratedontheirworkB.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachotherC.buildingupteammorale2.Thiseventwasheldin（）.A.aself-servicerestaurantB.acoffeeshopC.aclassroom3.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity?（）A.30.B.35.C.5.4.Whichstatementbelowiscorrect?（）A.Inthesecondround,everyoneoftheteamhadfoundtheirballoonsafter15minutes.B.Inthethirdround,theteammemberswereaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.5.Whatwastheeventgoingtoteachtheseemployees?（）A.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.B.Focusingsolelyonemployees'ownpursuitsisnotallowedinworkplace.C.Failureofteamworkiscausedbyindividual.二、阅读理解：根据文章内容，判断正误（共50分）。TipsforTeamBuildingWhenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.I'mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkby“retreating”asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday.Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven'tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.Buildfunandsharedoccasionsintotheorganization'sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother,sharedetailsabouteachotherslives,andhavealaughtogether.Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.Ifyoudothetypesofteamworkbuildinglistedabove,you'llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正确选T，错误选F。1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.（T）2.Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.（F）3.“Retreat”inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.（F）4.Icebreakingmotivatesteammemberscompetewitheachother.（F）5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.（T）单元自测4一、选择填空题（每题10分，共5题）1、—__________—Youmightaswellwriteathanks-note.A.Howdoyouliketherewards?B.Whatdoyoudowiththerewards?C.Couldyousuggestsomewaysoftherewards?2、—Wow!Thisisafantasticproject!I'veneverknownyou'resocreative.—__________A.Don'tmentionit.B.Great,IdaretosayIamatalent.C.Thanksforyourcompliments.3、Self-esteemneedsmightincludethe______fromaworkplace.A.rewardsB.rewardedC.rewarded4、Anappreciatedgiftandthegestureofprovidingitwill______yourcoworker'sday.A.lookupB.lightupC.liftto5、______thejob,employersdon'twanttohirepeoplewhoaredifficulttogetalongwith.A.DespiteofB.RegardlessC.Regardlessof6、—DoyoumindifIusevoucherstospendinarestaurant?—__________A.Yes,please.B.Notatall.Goahead.C.No,thankyou.7、—You'dbetternotpushyourselftoohard.Youcanasktheteamandlisten.—__________A.Youareright.B.No,wecan'tdothat.C.Ithinkitwillkillourtime.8、Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.A.exceedsB.excellentC.excels9、Alltheteammemberstriedtheirbest.Welostthegame,_________.A.howeverB.thereforeC.since10、Companiesare______interestedinyoursoftskills______theyareinyourhardskills.A.so…that…B.as…as…C.not…until…11、—CanIgetyouacoupleoftea?—_________________________.A.That'sveryniceofyouB.WithpleasureC.Youcan,please12、Fifty-fivepercentoftherespondentssaidthatpraiseandattentionfromtheirsupervisorwouldmakethemfeel______thecompanycaredaboutthemandtheirwell-being.A.asifB.evenifC.like13、Ithinkabigpartofitis______weknowhowtohavefunonthejob.A.thatB.whichC.why14、______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.A.BeabletoB.BeingableC.Beingableto15、Learningnewthingshasalwaysbeenagreat______forme.A.motivatorB.motivateC.motivation二、听力理解：听录音，判断正误（共50分）。操作提示：正确选“T”，错误选“F”。1.Humanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.（F）2.BradfromhumanresourcessupportsScott'sidea.（T）3.CarlottaisthemanagerofHRD.（F）4.Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.（F）5.Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonlyhavematerialawardsandnodayoff.（T）二、阅读理解：根据文章内容，判断正误（共50分）。TheRightWaytoMotivateEmployeesIt'simportantforaCEOtobepassionateandenthusiastic,butthere'salineofprofessionalismthatmustalwaysbemaintained.AccordingtoareportfromthetechnologywebsiteVentureBeat,PayPalCEODavidMarcuswroteacriticallettertohisemployeesblamingthemfornotusingPayPalproductsandencouragingthemtoleaveiftheydidn'thavethepassiontousetheproductstheyworkfor.Accordingtothewebsite,partoftheleakedletterreads:“It'sbeenbroughttomyattentionthatwhentestingpayingwithmobileatCafe17lastweek,someofyourefusedtoinstallthePayPalapp,andothersdidn'tevenremembertheirPayPalpasswords.That'sunacceptabletome,andtherestofmyteam,everyoneatPayPalshoulduseourproductswhereavailable.That'stheonlywaywecanmakethembetter,andbetter.”“Inclosing,ifyouareoneofthefolkswhorefusedtoinstallthePayPalapporifyoucan'trememberyourPayPalpassword,doyourselfafavor,goandfindsomethingthatwillconnectwithyourheartandmindelsewhere.”Whilenotobviousatfirst,theletterrevealsaproblemofmoraleandcultureatPayPal.Asanexecutive,youcertainlywantyouremployeestouseandpromoteyourproducts.However,whenfacedwithasituationwherestaffisn'tembracingwhattheymake,youneedtoinvestigatetherootoftheproblem--notthreaten.Whenfacedwithinternal