《IT职业英语》课件8-3-speaking

2023/12/12IT职业英语0Speaking2023/12/12IT职业英语11. Kevinpromisedtocallaclient-Mr.Jack-backyesterday,butheforgotto.WhatwouldhesayinhistelephoneconversationwithMr.Jack?Kevin:Hello,isthat

speaking?Mr.Jack:Thisishim.Kevin:Oh,Howareyou,Mr.Jack?IamterriblysorrythatI

.hadaheavyworktodoyesterday.Didyouwait

yesterday?Mr.Jack:Oh,that’sallright.Don’tmentionit.Ijustneedyoutofaxmeanewinvoice.Kevin:I’lldothatimmediately.Sorryfor

.

Mr.Jack:Don’tworryaboutit.2023/12/12IT职业英语22. Acustomer,Mr.White,iscallingJessicatomakeareservationforavisitingsupportrepresentative.Theproblemisthescheduleforthisweekisfull.Whatwouldtheysayinthissituation?Fillingtheblanksbelow.（一个客户，怀特先生，打电话给Jessica预约客服代表。但是本周的日程已经满了。在这种情形下他们会说什么？请填写下面的空格。）2023/12/12IT职业英语3Jessica:DELLcomputers._________________?Mr.White:Well,I’amcallingtomakeareservationforavisitingsupportrepresentative.There‘ssomethingwrongwithmynetworkadapter.Jessica:Allright.Whatdatewouldbe_____________?Mr.White:WhataboutthisFriday?Jessica:_________________,butthescheduleforthisweek_________________.WouldnextMonday_________________foryou?Mr.White:OK.IwillbeathomenextMonday.Thankyouverymuch.Jessica:You’re_________________.Haveaniceday.2023/12/12IT职业英语43. AclientwondersifshecanhaveavisitingsupportrepresentativeonThursday,andyouaresayingyestoher.2023/12/12IT职业英语5Exercise5Trytoapologizeforsomethingyoucan’tdoforacustomer.Respondingtootherpeople’sapologyrequirescertaintechniquesaswell.H