商务英语4形考题库

04012商务英语4形考题库

1>Howwouldyouliketogo?

Ad'llgetintouchwiththerailroad

B.l'dliketoflytoFrankfurtforastayoftwodays

C.lexpecttodepartforFrankfurtonSunday,September1st

答案：B

2、behalfofVancouverC&SInt'lTradeCorp.,Iampleasedtoinviteyouandyour

colleaguestovisitus.

A.For

B.On

C.ln

答案：B

3、?

IexpecttodepartforFrankfurtonSunday,September1st,anytimeafter13:00pm.

A.Howwouldyouliketogo

B.WhereshallImakehotelreservation

C.Whendoyouplantoleave

答案：C

4、?

Sure,noproblem.First,goseeCindyandtellherwhereyou'regoingandwhen.

A.Willthecompanyreimburseeverything

B.WillIusethecardforeverything

C.Canyoufillmein

答案：C

5、?

Yes,businessclass.

A.Willyouflybusinessclass

B.Whendoyouplantoleave

C.WhereshallImakehotelreservation

答案：A

6、Canyoufillme?Ineedsomedetailedinformation.

A.in

B.up

C.out

答案：A

7、HeyKyle,guesswhat!ThebossissendingmetoEuropeforamarketingseminarnextmonth.

You'vebeenitchingtogoonabusinesstripformonths.

A.Iamsorrytohearthat.

B.Great!Youmustbehappy.

C.Sowhat?

答案：B

8>IfyouareintendingjustoneSchengencountry,youwillneedtoapplyfortheSchengen

visadirectlywiththeembassyorconsulateofthatparticularcountry.

A.tovisit

B.visiting

C.visited

答案：A

9、Manyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthe

travellersbyissuingtraveller's.

A.checks

B.cash

C.creditcards

答案：A

10>PleaseanopenreturnflightfromBarcelonatoFrankfurt.

A.paper

B.text

C.book

答案：C

11>Theprocessingtimeperembassy.

A.various

B.variety

C.varies

答案：C

12、Traveller'schecksaregenerallysmallfacevalue.

A.at

B.on

C.of

答案：C

13、Travellers,whenthechecks,havetosignthechecksinthepresenceofthebankor

serviceclerks.

A.buy

B.buying

C.tobuy

答案：B

14>Weusedtocashadvances.

A.had

B.having

C.have

答案：C

15>Youcandownloadandprintofftheonline.

A.from

B.form

C.formal

答案：B

16、Canyoufillmein?()

A.你能替代我一下吗？

B.你能为我填写吗？

C.你能向我详细介绍一下吗？

答案：C

17、Notallrestaurantsacceptthecard.()

A.所有酒店都不接受此卡。

B,并非所有酒店都接受此卡。

C.所有酒店接受的不是此卡。

答案：B

18、Weusedtohavecashadvances.()

A.我们以前是预支现金。

B.我们使用已有的现金。

C.我们习惯了预支现金。

答案：A

19、Letmeknowhowyoulikelivingoutofasuitcase.()

A.到时候告诉我没有旅行包你是怎么活下来的。

B.到时候告诉我你是怎么带着旅行包生活的。

C.到时候告诉我你怎么那么喜欢带着旅行包生活。

答案：B

20、Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuing

traveller/schecks.()

A.对发行机构来说，发行旅行支票提供融资便利是有利可图的。

B.对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。

C.对发行机构来说，征集资金，发行旅行支票，融资等，都是有利可图的。

答案：A

21、完形填空：选择正确答案，补全文章。

HOWTOSCHEDULEYOURVISAAPPOINTMENT

PaymentcanbemadewithaUnionPaydebitcardorincash.Youcan(1)directly

throughthewebsite,theCallCenter,orataCiticbankATM.IfpayingataCiticbankbranch,you

canpaywithaUnionPay(2)orwithcash.Ifyouprefertopayincash,theappointment

websitewillproduceabankdepositslip(3)onthetypeofappointmentforwhichyouhave

registeredthedepositslipwillindicatehowmuchyoumustpay.Youmustprintthis

bank(4),logofftheappointmentsite,proceedtoalocalCiticbankbranch,presentthe

bankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptforthetransaction,

logbackintothe(5),andenterthebankreceiptconfirmationnumberintotherequested

field.

答案：l.pay；2.debitcard；3.based；4.depositslip；5.appointmentsite；

22、阅读理解：根据文章内容，判断正误。

TRAVELLER'SCHECK

Manyofthebanksandtravelservicesinwesternprovideaconveniencefortravellersby

issuingtraveller'schecks.Travellers,whenbuyingthechecks,havetosignthechecksinthe

presenceofthebankorserviceclerks.Duringthetrip,travellerscancashthechecksfromthe

agenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesare

recognized.Alotoftravellersliketobuythesechecksastheydon'thavetotakealongmuchcash

andworryaboutcounterfeitsignatures.Theagencieswillgetbackthemoneytheyhavepaidby

sendingthecheckstotheissuingoffices.

Traveller'schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveor

tenpounds,formiscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.Itis

veryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller's

checksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodon't

needtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.

Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.

(1)Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravel

servicesissuetravellers'checks.

答案：正确

(2)Therearenosignaturesoftravellerswhohaveboughtthechecks.

答案：错误

(3)Quiteafewtravellersliketobuythechecks.

答案：正确

(4)Travellersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimit

forit.

答案：正确

(5)Banksandtravelservicesarereluctanttoprovidetravellers'checks.

答案：错误

23、阅读理解：根据文章内容，完成选择题。

SCHENGENVISAAPPLICATIONSTEPS

Identifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknow

whichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingto

sendyourapplication.

•IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyforthe

Schengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.

•IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbe

senttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.

•IfyouareintendingtovisitseveralSchengencountries,butdonothaveamain

destination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengen

countryonyourtravelitinerary.

FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadand

printofftheformonline.

PreparealltherequirementsforyourSchengenvisaapplication.Dependingonthe

consulateorembassy,youarerequiredtoshowthefollowingdocuments:

•Avalidnationalpassport

•Evidenceshowingthepurposeofyourtrip(e.g.hotelreservations)

•Proofofmedicalinsurance

•Around-triptravelticket

•Proofoffunds

ChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessing

timevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhen

planningyourtrip.

(1)Thispassageismainlyabout().

A.whatisaSchengenvisa

B.whocanapplyforaSchengenvisa

C.howtoapplyforaSchengenvisa

答案：C

(2)IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyour

application().

A.totheembassyorconsulateofthecountrythatshallbeyourmaindestination

B.directlywiththeembassyorconsulateofthatparticularcountry

C.totheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary

答案：A

(3)Youcandownloadandprintofftheform().

A.viayourphone

B.ontheInternet

C.byyourfriends

答案：B

(4)YouarerequiredtoshowthefollowingdocumentsEXCEPT()

A.around-triptravelticket

B.avalidnationalpassport

C.abirthcertificate

答案：C

(5)Theprocessingtimeis()perembassy.

A.different

B.thesame

C.similar

答案：A

24、Hello,isthatSailMovingCompany?

?

A.Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou

B.Yes,I'mJack.Thanksforcalling.Whatcanwedoforyou

C.Yes,speaking.WhatcanIdoforyou

答案：A

25、Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture?

A.Wecangiveyoua10%discount

B.Sorry,wearenotavailablethesedays

C.Thecostdependsonthefloortomoveto,thedistancebetweentwoplacesandtheamountof

thefurnituretomove

答案：C

26>Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwassolved.Do

youhaveareasonforthis?

A.Well,Iwonderwhethertherecentlayoffsareaffectingthequalityofourcustomerservice

B.Whatdoyouthink?ButIhavenoidea

C.That'stheclient'sownproblem,Iguess

答案：A

27、Whatdoesthecustomer'scomplaintsay?

A.Hesayshewillwriteusathank-youletter

B.Hesayshehasn'tgottenbackthemonitorforrepairs

C.Hewantstoknowwhetherwecouldgivehimadiscount

答案：B

28>Whatisthedistancebetweenthenewbuildingandyouroffice?

A.Itisneartothebusstop

B.ltisabout15kilometers

C.ltisveryclose

答案：B

29、thesituationmaybe,makesurethatyoudon'tleaveyourcustomerwithan

unansweredquestion.

A.Whatever

B.Whenever

C.However

答案：A

30、Customersoftenremaintoabusinessthathasexcellentserviceeveniftheirprices

arehigh.

A.loyal

B.loyally

C.loyalty

答案：A

31、Customerswon'tfindstoreclerkssittingaround.

A.watchingTVorplayingcards

B.towatchTVorplaycards

C.watchingTVortoplaycards

答案：A

32、Ifanyofthearticlesaredamagedduringmove,youmaymakeaforcompensation

withourcompany.

A.request

B.demand

C.claim

答案：C

33、Ifthingshave,thepersonyou'retalkingtowillwanttoknowthereasons.

A.gotup

B.gonewrong

C.turneddown

答案：B

34、Lookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing.

A.whyaretheysaying

B.howaretheysaying

C.whattheyaresaying

答案：A

35、Someofthecustomers'complaintsseem.

A.inacceptable

B.unacceptable

C.unaccepted

答案：B

36>Somestoresevenofferlanesforcustomerswith10itemsorlesstocheckoutquickly.

A.expire

B.express

C.exact

答案：B

37、TheAmericanideaofcustomerserviceiseachcustomerthecenterofattention.

A.made

B.tomake

C.make

答案：B

38、Thecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproductthey

boughtorreturnitforafull.

A.compensation

B.repay

C.refund

答案：C

39、TheAmericanideaofcustomserviceistomakeeachcustomerthecenterofattention/)

A.美式客服理念认为每位客户都是关注的焦点。

B.美国的客户都有以自己为中心的想法。

C.美国的客户服务人员都有以客户为中心的想法。

答案：A

40、Manyproductscomewithamoney-backguarantee.()

A.许多产品都要先付款得以保障。

B.许多产品都有退款承诺。

C.许多产品都要退款。

答案：B

41、Makesuretolookyourcustomersintheeye.()

A.确保要把顾客像眼睛一样珍视。

B.确保把顾客看在眼睛里。

C.确保要直视顾客的眼睛。

答案：C

42、Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.()

A.一定要想方设法，超越顾客的期望。

B.一定要寻求在顾客期待之外的想法。

C.总是要寻找达到顾客期望的方法。

答案：A

43、Theworstthingisthatyoudiscoveredatthelastmomentthereweremissingpartsinthe

orderbeforeshipment.()

A.最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。

B.最糟糕的事情是到了最后一刻还没有装船。

C.最糟糕的事情是在装船前的最后一刻，你有所发现。

答案：A

44、完形填空：选择正确答案，补全文章。

Customerserviceistheserviceorcarethataconsumerreceivesbefore,duringandaftera

purchase.It'soneofthefactorsthatcomeintoplaywhenaconsumerisdeterminingbuying

value,theotheristhequalityoftheproductorservicethatisbeing(1).

Consumersoftenmustencounteranexperiencetonotonlybeasatisfiedcustomer,buta

loyalcustomer.Customerserviceisapartofthatexperience.

Topnotchservicewillcreate(2)andareturningcustomer,whichiswhatweallmust

strivefor.

Excellentcustomerserviceis(3)tobusinessestoday.It'sacomponentthatisoften

missing,unfortunately.Howdoyouprovidegreatcustomerservice?Alwaysmakeyourcustomer

a(4)Greettheminafriendlymanner,whetherthatbeviatelephone,emailorinperson.

Letthemknowyouaretheretohelpandthatyouwilltakecareofthem,notonlybeforethesale

butafteraswell.Afterall,inathrivingbusinesscustomersarenot(5)it'sarequirementfor

businessestosurvive.

选自：/od/pl...ustomer-Service.htm

答案：1.offered；2.loyalty；3.vital；4.priority；5.optional；

45、阅读理解：根据文章内容，把每一段和其所谈论的话题相匹配。

CUSTOMERSERVICE

TheAmericanideaofcustomerserviceistomakeeachcustomerthecenterofattention.And

whereveryougo,goodcustomerservicemeansmakingcustomersfeelspecial.(1)

Whencustomersgettoastore,theyaretreatedashonoredguests.Customersdon'tusually

findstoreclerkssittingaroundwatchingTVorplayingcards.Instead,theclerksgreetthem

warmlyandoffertohelpthemfindwhattheywant.Customersusuallydon'thavetoaskhow

muchitemscost,sincepricesareclearlymarked.(2)

Whencustomersarereadytocheckout,theycangotothenearestandshortestcheckoutlane.

Goodstoresopennewcheckoutlaneswhenthelineupsgettoolong.Someevenofferexpress

lanesforcustomerswith10itemsorless.Aftertheypayfortheirpurchases,customersreceivea

smileandawarm/zthankyouandhaveaniceday,?fromtheclerk.(3)

InAmerica,customerservicecontinueslongafterthesale.Manyproductscomewitha

money-backguarantee.Expensiveitemslikecars,computersorstereosoftenhaveawarranty

thatensurestrouble-freeuseforaperiodofayearormore.Advertisementsregularlyinclude

themotto,“Yoursatisfactionisguaranteed".Soifthereisaproblemwiththeproduct,

customerscantakeitback.Thecustomerservicerepresentativewilloftenallowthemto

exchangetheitemorreturnitforafullrefund.(4)

CustomerserviceinAmericagrowsoutofthebeliefthat“thecustomerisalwaysright".Ifa

personreceivespoorservicefromastore,heprobablywillavoidshoppingthereinthefuture.

Ontheotherhand,customersoftenremainloyaltoabusinessthathasexcellentserviceevenif

theirpricesarehigh.(5)

答案：l.theAmericanideaofcustomerservice；2.honoredguest；3.checkoutservice；

4.satisfactionguaranteed；5.customerloyalty；

46、阅读理解：根据文章内容，判断正误。

THEFEELGOODFACTORINCUSTOMERSERVICE

Achallengeinworkingincustomerserviceistoensurethatyouhavefocusedyour

attentionontherightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).Oneof

themostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoasthe”Feel

GoodFactor”.Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,butto

offeranexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows:

Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,bean

informationexpert.Itisokaytosay"Idon'tknow",butitshouldalwaysbefollowedupby”but

letmefindout"orpossibly"butthispersonwillbeabletoassistyou”.Whateverthesituation

maybe,makesurethatyoudon'tleaveyourcustomerwithanunansweredquestion.

Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyou

havenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon'tcare.

Twoofthemostimportantaspectsofpositivebodylanguagearesmilingandeyecontact.Make

suretolookyourcustomersintheeye.Itshowsthatwearelisteningtothemandhearingwhat

theyaresaying.Andofcoursesmilingismoreinvitingthanablanklookorfrown.

Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.

Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,it

helpsthemtoknowthatyoucareanditwillleavethemwiththe“FeelGoodFactor"thatyouare

searchingfor.

(1)Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheir

expectations.

答案：错误

(2)Leaveyourcustomerwithanunansweredquestionisunacceptable.

答案：正确

(3)Bothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.

答案：错误

(4)Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage.

答案：正确

(5)Theunderlined"goingtheextramiletohelpthem,,inthelastparagraphmeans"goinga

longwaytohelpthem".

答案：错误

47、Couldyoubesokindastoturndownthatrock"n"roll?I'mpreparingfortomorrow's

meetingreport.

Alt'snoneofyoubusiness

B.No,Idon'tthinkso

C.Sure.Sorrytodisturbyou

答案：C

48、hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.

A.Whatever

B.Whoever

C.Whichever

答案：B

49>Althoughhehassoughttofindapeaceful,heisfacingmorepressurefromhis

businessrivals.

A.solute

B.solve

C.solution

答案：C

50>Atthesametime,thenegotiatorkeepsthingssecretwouldlimithis/herabilityto

negotiate.

A.who

B.what

C.that

答案：C

51>Hello,thisisLucasBowen,I'dliketoordersomemachines.

—.Whendoyouneedthem?

A.Sorry,Iambusy

B.Noproblem

C.No,youcandoitonline

答案：B

52、I'llalsothrowinthediscountof10%onyourupfrontdeposit.Whatdoyouthinkaboutthis

suggestion?

A.Ok,Ithinkwe'vebothhavedoneourbestforthis

B.No,thesuggestionistoobad

C.Ok,youwillbenefitmorethanus

答案：A

53、I'llbeawayonabusinesstrip.Wouldyoumindsigningformyexpressdelivery?

A.havenotime

B.l'drathernot

C.l'dbehappyto

答案：C

54、Inbusiness,whateveryoudo,donotillegalbenefit.

A.chase

B.choose

C.challenge

答案：A

55>Okaythen,sotoconfirm:a6%discountbutyoupayalltheshippingandinstallationcosts.

.I'llcallyoutomorrow.

A.Sorry,it'snotclear

B.Thatsoundsallright

C.Sorry,wedidn'tdiscussaboutthat

答案：B

56、Thatmightbeacceptableyouhandletheinsurancefees.

A.if

B.whether

C.evenif

答案：A

57、Theirskillandhasgotthemonthesalesteam.

A.laziness

B.discourage

C.enthusiasm

答案：C

58>Theywantedtoadiscussiononeconomics.

A.initiative

B.initiate

C.initial

答案：B

59、Toattractinvestors,thegovernmenthasitstaxandlaborlaws.

A.adapted

B.applied

C.adjusted

答案：C

60>Wecan'tmanagethatyoupayfortheinstallation.

A.if

B.until

C.unless

答案：C

61、Whentherestoftheroomemotional,staycoolanduselogictonegotiateandclose.

A.get

B.gets

C.got

答案：B

62、Byunderstandinghownon-verbalcommunicationworks,anegotiatormustbeableto

understandtheinformationtheotherparticipantsaregivingoutnon-verbally.

A.通过理解非语言性交际如何起作用，谈判者一定能够理解其他参与者透露的非语言性信

息。

B.要理解非语言性交际如何运行，谈判者必须理解其他参与者给出的非语言性信息。

C.通过理解非语言性交际是如何工作的,谈判者必需能够理解其他参与者非语言性地给出的

信息。

答案:A

63、Lookthepersonintheeyewithhonestyandrespect.

A.用诚实和尊敬看待这个人。

B.诚实而尊敬地注视这个人。

C.诚实并尊敬地用眼看这个人。

答案：B

64、Ifpossible,itmaybehelpfulfornegotiationpartnerstospendtimetogetherina

comfortableatmosphereoutsideofthenegotiationroom.

A.如果有可能，可以帮助谈判双方花时间一起在谈判室以外的舒适氛围中。

B.如果有可能，让谈判双方花时间一起处于谈判室以外的舒适氛围，可能会有帮助的。

C.如果有可能，谈判双方花时间一起在谈判室以外的舒适的环境中，肯定会有帮助的。

答案：B

65、Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwherethey

end.

A.这是因为无论哪一方掌控了谈判的开始，往往都会将谈判导致结束。

B.这是因为无论谁曾经掌握了谈判的开始，趋势都会主导谈判的地点。

C.这是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结果。

答案：C

66>Thenegotiationtablecanbeloadedwithagendas,egosandemotions.

A.谈判桌承载着议事日程，自我意识和各种情绪。

B.谈判桌负荷着议事日程，自尊心和不同情绪。

C.谈判桌充满了议事日程，自我意识和情感。

答案：A

67、完形填空：选择正确答案，补全文章。

Anotherexampleisreadingnon-verbalcommunication.(1)readthenon-verbal

communicationofanotherpersoncanbeagreatassetinthecommunicationprocess.Bybeing

aware(2)differentsignsandexpressions(3)apersongivesverballyandnon-verbally,a

negotiatorcanadjusthis/herapproachandthenegotiationcangosmoothly.If(4),itmaybe

helpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideof

thenegotiationroom.Beingfamiliarwithanotherpersonhelpsyouto(5)thedifferences

betweenverbalandnon-verbalcommunicationwithinthenegotiationatmosphere.

答案：1.Beingableto；2.of；3.that；4.possible；5.sense；

68、阅读理解：根据文章内容，判断正误。

THEGOLDENRULESOFNEGOTIATING

Theartofnegotiatingisadifficultskillformostofus,evengoodsalespeople.Herearethree

goldenrulesforyoutofollow:

69、ALWAYSSTARTTHENEGOTIATIONS.

Youmustinitiatetheprocess.Thisisbecausewhoevercontrolsthestartofthenegotiations

tendstocontrolwheretheyend.Ifyoulettheotherpartystartnegotiations,youwillbe

constantlygivingupcontrol,oftenwithoutevenrealizingit.Forinstance,whenyouasksomeone

whathisprojectbudgetis,youareallowinghimtostartthenegotiations.Youwillthenspend

yourtimechasinghisnumberratherthanfindingthebestsolution.So,neverlettheotherparty

controlthenegotiations.

2.ALWAYSNEGOTIATEINWRITING.

Thepurposeofnegotiationsistoarriveataformalwrittenagreement,nottellastoryorspend

timetalking.Fromthefirstmomentyoubeginaproposal,youshouldcreateadocumentand

takeittotheclient.Itwillincludeallthepointsofagreementandbecomerealtotheprospective

customer.Negotiatingfirstandthenhavingtocreateadocumentaddsunnecessarytimetoa

transaction.Butifyoubuildyourwrittenagreementasyounegotiate,youarepreparedtoask

forasignaturethemomentthedecisiontobuyismade.

3.ALWAYSSTAYCOOL

Thenegotiationtablecanbeloadedwithagendas,egosandemotions.Greatnegotiatorsknow

howtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomes

insanelyinvestedinpersonalagendasanduselessemotions.Crying,gettingangryandblowing

offsteammaymakeyoufeelgood,butsuchbehaviorwillnotbenefityouwhilenegotiating.

Whentherestoftheroomgetsemotional,staycoolanduselogictonegotiateandclose.

(1)Ifyoulettheotherpartystartnegotiations,youwillbecompletelygraspthecontrol,often

withoutevenrealizingit.

答案：错误

(2)So,neverletbothpartiescontrolthenegotiations.

答案：错误

(3)Negotiatingfirstandthenhavingtocreateadocumentdoesn'tneednecessarytimetoa

transaction.

答案：正确

(4)Greatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherest

oftheroombecomeswildorhelplessduringthenegotiation.

答案：正确

(5)Whentherestoftheroomgetsoutofcontrol,staycoolanduselogictonegotiateand

close.

答案：错误

70、阅读理解：根据文章内容，选择正确答案。

Emotionsplayanimportantpartinthenegotiationprocess,althoughitisonlyinrecentyears

thattheireffectisbeingstudied.Emotionshavethepotentialtoplayeitherapositiveor

negativeroleinnegotiation.Duringnegotiations,thedecisionastowhetherornottosettlerests

inpartonemotionalfactors.Negativeemotionscancauseintenseandevenirrationalbehavior,

andcancauseconflictsandnegotiationstobreakdown,butmaybeinstrumentalinattaining

concessions.Ontheotherhand,positiveemotionsoftenfacilitatereachinganagreementand

helptomaximizejointgains,butcanalsobeinstrumentalinattainingconcessions.Positiveand

negativediscreteemotionscanbestrategicallydisplayedtoinfluencetaskandrelational

outcomesandmayplayoutdifferentlyacrossculturalboundaries.

(1)Emotionsplayanimportantroleduringthenegotiation,althoughtheireffectisbeing

studiedjust().

A.atthebeginningofnegotiationpractice

B.duringthenegotiationprocess

C.notlongbefore

答案：C

(2)Negativeemotionsmay()makeconcessions.

A.behelpfulto

B.beharmfulto

C.benothingto

答案：A

(3)Duringnegotiations,thedecisionastowhetherornottosettledependsinparton

emotionalfactors.()

A.totally

B.tosomeextend

C.completelynot

答案：B

(4)Attainingconcessionscanbedone().

A.onlybynegativeemotions

B.onlybypositiveemotions

C.bybothnegativeandpositiveemotions

答案：C

(5)Indifferentcultures,negotiatorsshoulduse()strategiestoshowpositiveandnegative

emotions.

A.thesame

B.different

C.no

答案：A

71、Betty,wellhaveabuffetpartynextSaturday.Willyoujoinus?

,Susan.Thankyou!

A.I'dloveto

B.l'mafraidnot

C.Bynomeans

答案：A

72、Ihadareallygoodweekendattheseaside.

A.Oh,that'sveryniceofyou

B.Oh,I'mgladtohearthat

C.lt'sapleasure

答案：B

73、Amongthecritiqueswereallegationssomefranchiseusesitspoliticalinfluenceto

increaseitsprofits.

A.which

B.what

C.that

答案：C

74>HowwasyourtriptoLondon,Jane?

A.Oh,wonderfulindeed

B.Byplaneandbybus

C.Theguideshowedmetheway

答案：A

75、Iamgoingtoaskforapayrise.

A.Idon'tthinkyouareworth

B.Letmepayforit

C.lthinkyoumaytalktoyourboss

答案：C

76、Itshouldthatfranchisingisoneofthemeansavailableforgettinginvestmentmoney

withoutgivingupcontrolofthechainoperationandbuildingadistributionsystemforservicing

it.

A.recognize

B.berecognizing

C.berecognized

答案：C

77>Someinthemarketnowwantgovernmentinordertoreducecosts.

A.regulation

B.regulate

C.regular

答案：A

78>Someofthesolutionswillsupporttheserequirementsbetteratthemoment.

A.property

B.prosperity

C.proprietary

答案：C

79、Thanksforinvitingme,John,butI'vealreadymadeotherplans.

.Maybeanothertime.

A.Ihopeyouenjoyit

B.That'sgood

C.Oh!I'msorrytohearthat

答案：C

80>Theexecutiveteamhavetoholdanurgentmeetingtheyseethebadmarket

feedback.

A.before

B.because

C.whether

答案：B

81>Thefranchisorthefranchiseeshouldobservetheregulationstomakethebusinessgo

well.

A.or

B.aswellas

C.either

答案：B

82>Theinstructiondescribescompletelytheanditssafetybasis.

A.faculty

B.facilitate

C.facility

答案：C

83>Trademarks,proprietaryservicemarksandregulationsneedcarefully.

A.tobeobserved

B.beobserved

C.beingobserved

答案：A

84、Wedidn'tunderstandhowdifficultitwastosuchabreakfast.

A.district

B.distribute

C.distract

答案：B

85>Whiletheotherpeopleanddiscussedtheproblemtogether,Tedignoredthem.

A.interacted

B.intensive

C.interviewed

答案：A

86、Thefranchiseecangetmoremoneythanadirectemployeebecauseheorshehasavital

interestinthebusiness.()

A.因为特许经营者在公司中有切身利益，他/她能够比直属雇员赚更多的钱。

B.特许经营人能够比直属雇员赚更多的钱，因为他/她在公司中有重要的兴趣。

C.特许经营人能够比雇员直接赚更多的钱，因为他/她在公司中有关键的利益。

答案：A

87、Itissaidabout4%ofallbusinessesintheUnitedStatesarefranchisee-worked.()

A.据说美国所有的贸易中，4%都是特许经营工作的。

B.它说美国所有的商业中，4%都是特许经营的。

C.据说美国所有的商家中，4%都是特许经营的。

答案：C

88>ButfranchisorrulesareusuallyverystrictintheUSaswellasinmostothercountries.()

A.但是授权特许经营者非常严格，在美国与其他大多数国家一样。

B.但是在美国授权特许经营者的规则与其他大多数国家的一样，非常严格。

C.但是授权特许经营者的规则在美国与其他大多数国家一样好，非常严格。

答案：B

89、Don'truleoutabusinesswithoutlearningorseeingwhattheday-to-daywilllooklike.()

A.如果没有学习和看到公司的日期，就不要规定一个公司。

B.不了解或看到公司的日期表，就不要控制一个公司。

C.如果不了解或看到公司的日常情况，就不要排除一个公司。

答案：C

90>