《酒店英语》课件-常规入住登记

酒店专业英语HospitalityEnglishCheckingin

Task1CheckinginwithReservation

ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSONEReadthetaskReadthetaskTonySmith,aFrenchguest,hasbookedaroominthehotel.Nowheiswalkingintothehotel.Katrinaasareceptionistisreceivinghim.TWOLearnthetaskstepbystepSurname姓Name名sex性别Nationality国籍DateofBirth出生年月日TypeofIdentification证件种类No.号码TypeofVisa签证种类Validity有效期Yr年Mth.月Day日PermanentAddress永久住址DateofArrivalDateofDepartureRoomNo.房号抵达日期离店日期Hostedby接待单位PurposeofStay停留事由Travel旅行Business商务Official官方活动MethodofPaymentCash现金CreditCard信用卡付款方式Traveler’sCheck旅行支票Company公司

Others其它Remarks备注Therateissubjectto15%surchargeandanyotherapplicablegovernmenttax.SafeboxprovidedattheFrontDeskorintheguestroomisavailableforusefreeofcharge.房价另加收15%服务费及有关政府税款。酒店前台及房间内的保险箱可免费供您使用。FrontDeskStaff员工签名GuestSignature客人签名RegistrationFormMethodofPaymentLearnthetaskstepbystep1.AsktheguestifthepropertyisholdingreservationforhimDoyouhaveareservation,please?Doyouhaveaconfirmationofyourreservation,please?Haveyoumadeareservation?——————————————————————————————2.Ifguestshavereservations,confirminformationontheregistrationcardsMayIknowyourname?Couldyoutellmeyourname?Howlongwillyoubestaying,please?Whenwillyoubeleaving,please?——————————————————————————————Learnthetaskstepbystep3.Checktheguest’spassportorIDcardCouldyoushowmeyourpassport?MayIseeyourpassport,please?——————————————————————————————4.AskguestmethodofpaymentHowwillyoubepaying,please?Howwouldyouliketopay,please?Howareyougoingtopay,incash,bycreditcardorbytraveler’scheck?——————————————————————————————Learnthetaskstepbystep5.CompletetheregistrationcardWouldyoupleasefillintheregistrationform?Pleasecompletethisregistrationcard.——————————————————————————————6.IssueroomkeystelltheguesttokeepthekeycardsafeHereisthekeytoyourroomandyourkeycard,pleasekeepitwell.Pleasedon’tforgettokeepyourkeycardwithyou.——————————————————————————————Learnthetaskstepbystep

7.AssignroomsandtelltheguestwherehisroomisRoom1206isonthe12thfloor,pleasetakethiselevator,theroomisontheleftoftheelevatorentrance.You’reintheroom1206onthe12thfloor.I’llaskthebellmantoshowyouup.———————————————————

8.Expressgoodwishesandsaygood-byeEnjoyyourstaywithus.Seeyou.———————————————————TPracticethetaskHEERPracticethetaskTonySmith,aFrenchguest,hasbookedaroominthehotel.Nowheiswalkingintothehotel.asareceptionistisreceivinghim.youactasthereceptionist,yourpartneractsastheguest.Andthenchangetherolewithyourpartnerwhenyoufinishtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.AssessmentChartName:Position:Task:Content:☆

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☆☆☆1.Complete□□□2.Well-organized□□□3.Creative□

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□Language:

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☆☆☆1.Withfluency□□□2.Withgoodpronunciation&intonation□□□3.Understandable□□□4.Withanaccent□□□Performance:☆

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☆☆☆1.Withconfidence□□□2.Withcourtesy