上海市金山区高三上学期期末质量监控英语试卷

金山区2017学年第一学期质量监控高三英语试卷（时间120分钟，分值140分）2017年12月I.ListeningprehensionSectionADirections:InSectionA,youwillheartenshortconversationsbetweentwospeakers.Attheendofeachconversation,aquestionwillbeaskedaboutwhatwassaid.Theconversationsandthequestionswillbespokenonlyonce.Afteryouhearaconversationandthequestionaboutit,readthefourpossibleanswersonyourpaper,anddecidewhichoneisthebestanswertothequestionyouhaveheard.1.A.Athome.B.Inahotel.C.Inalibrary.D.Atabank.2.A.Librarianandreader.B.Teacherandstudent.C.Bossandsecretary.D.Shopassistantandcustomer.3.A.Tuesday.B.Thursday.C.Friday.D.Saturday.4.A.Themuseumschedule.B.Libraryhours.C.Aparttimejob.D.Schoolhours.5.A.Stopthebus.B.Walktothezoo.C.Crossthestreet.D.Callthepolice.6.A.Reasonable.B.Bright.C.Serious.D.Ridiculous.7.A.Movetoaneatdormitory.B.Findapersontosharetheirapartment.C.Cleantheroomwiththeroommate.D.Writeanarticleabouttheirroommate.8.A.Hetalkstoofast.B.Heseldomtalks.C.Helikestousebigwords.D.Hedoesn’tspeakinadirectway.9.A.Thegirl’sfavoritesweetsarechocolatesandcandies.B.Thegirlshouldgotothesupermarketwithhimtogether.C.It’stimeforthegirltotrysomethingsweet.D.Thegirl’steethareinbadcondition.10.A.Smithwillkeepthesurprisepartyasecret.B.Lucyhasn’tgotanypromisefromSmith.C.Theyshouldn’thavetoldLucyabouttheparty.D.There’snosecretbetweenSmithandLucy.SectionBDirections:InSectionB,youwillheartwoshortpassagesandonelongerconversation,andyouwillbeaskedseveralquestionsoneachofthepassagesandtheconversation.Thepassagesandtheconversationwillbereadtwice,butthequestionswillbespokenonlyonce.Whenyouhearaquestion,readthefourpossibleanswersonyourpaperanddecidewhichonewouldbethebestanswertothequestionyouhaveheard.Questions11through13arebasedonthefollowingpassage.11. A.MorrisMichtom. B.PresidentRoosevelt. C.Anewspaperartist. D.OneofRoosevelt’sfriends.12. A.Becausehedidn’twanttopleasehisfriends. B.Becausehewantedanartisttodrawapictureforthebear. C.Becausehethoughtshootingabeartiedtoatreewasunfair. D.Becausehethoughtitwasuninteresting.13. A.ThebiographyofTeddyRoosevelt. B.Thefoundinghistoryofatoystore. C.Theexperienceofanewspaperartist. D.TheoriginofTeddyBears.Questions14through16arebasedonthefollowingpassage.14. A.Atleast20%ofthepopulationisatleast65yearsold. B.Therearefewerworkingagepeopletoreplacetheretiredones. C.Theolderworkersaremorethantheyoungerones. D.Agingpopulationchangesaretakingplacequickly.15. A.Agingwillincreasethehouseholdsavingsrates. B.Agingwillreducethehouseholdsavingsrates. C.Agingwillbalancethehouseholdinvestmentrates. D.Agingwillincreasethehouseholdinvestmentrates.16. A.Theproblemofagingpopulationintheworld. B.Theincreasingpopulationaroundtheworld. C.ThesituationoflabourmarketinEurope. D.ThediscussionabouttheretiringageinAsia.Questions17through20arebasedonthefollowingconversation.17. A.Tofixhisbrokencellphone. B.Tobuyasparebatteryforhiscellphone. C.Togetabrandnewcellphone. D.Tochangehiscellphone.18. A.Hethinksithasfewerfunctions. B.Helikesitscolordisplay. C.Hethinksitspriceissuitable. D.Hecan’taffordit.19. A.ShethinksHaiermodelismuchbetterthanthemanthought. B.ShethinksNokiamodelisgoodenoughfortheman. C.SheisnotsatisfiedwithHaiermodel. D.ShethinksHaiermodelisoflowquality.20. A.$2420. B.$2300. C.$2010. D.$1890.II.GrammarandVocabularySectionADirections:Afterreadingthepassagebelow,fillintheblankstomakethepassagecoherentandgrammaticallycorrect.Fortheblankswithagivenword,fillineachblankwiththeproperformofthegivenword;fortheotherblanks,

useonewordthatbestfitseachblank.Atfirstglance,theseimpressiveimageslooklikemomentcapturedbyatalentedphotographer.Butyoucannotalwaysbelievewhatyousee.Thesepictures,withtheirincrediblephotographicdetails,areinfactthecreations____21___(draw)byScottishhyperrealistPaulCadden.Withoftennothingmorethanapencilinhand,the47yearoldartistproduceselaboratedrawingsthatcouldeasily___22___(mistake)fortheworkofanymoderndigitalcamera.Fromthewrinklesonawoman’sfaceandbeadsofwater,toabreathofsmokefromacigarette,Cadeenisabletocapture___23___(plicated)featuresofhissubjectsinsuchpainstakingdetailthattheimageslookastonishinglyreal.Caddensaidhebegandrawingataveryyoungageandhasalwaysbeeninterestedinart.Withsomeexperienceinanimationandgraphicdesign,hemovesintohyperrealism___24___hehasaspecialgiftforcapturingdetails.Hiscreationsreflecthislovefordetails,withasingleimage__25_____(take)uptosixweekstoproduce.Workingwithpencil,graphiteandwhitechalk,Caddenisabletocreatesevenpostersizepiecesayear,___26__sellforupto$5,000each.Theartistexplainedthathedoesnotwantpeopletofocuspletelyonthetechniquesinvolvedinhispieces.“Iwantthemtothinkabouttheworkand___27____I’mactuallydrawing,”hesaid,“Iprefertostudytheinternalaspectofthesubject___28__________focussolelyontheexternalpart.”Now,Caddenisplanningtotakehispiecestomoreforeigncountries,andtoholdexhibitionsinChina,CubaandBrazil.Hehopestogetestablishedenough__29____(make)alivingfromhiswork.“Iwanttobedoinglotsofexhibitionsinfiveyears’time.Tohaveasuccessfulsoloshowisalongcherisheddreamofmine,”hesaid.“It’ssuchafantasticfeeling___30___somebodybuysyourpaintingsandyouknowthepaintingsaresittingsomewhereintheirhouses.”SectionBDirections:Fillineachblankwithaproperwordchosenfromthebox.Eachwordcanbeusedonlyonce.Notethatthereisonewordmorethanyouneed.A.establishedB.culturalC.freelyD.introduceE.officialF.releaseG.extremelyH.attractionI.drewJ.unexpectedlyK.mysteryAlargescaleculturalexplorationprogram

NationalTreasure

《国家宝藏》madeitsfirstshowonCCTVonSundaynight.Inthefirstepisode,thePalaceMuseuminBeijingshowcasedthreetreasures.Asa___31___varietyshow,the

NationalTreasure

aimstoshowcasethebackgroundstoriesofnationaltreasuresand___32___variousartforms.

Intheshow,"nationaltreasurekeepers"actedbyfamousandmonpeoplewillpresenttreasures,tellingtheirstorieswiththecollectionsandinterpretingthehistorical___33___.TheshowaimstoinspiretheancientChinesecivilizationandmakethenationaltreasures"ealive".ThisisnotthefirsttimeforthePalaceMuseuminBeijingtobe___34___weledonlineinChina,thankstoitseffortsin

culturalproductsandselfpromotioninrecentyears.Lastyear,themuseum___35___somuchattentionbecauseofthehugesuccess

ofthethreeepisodeTVdocumentary,

MastersintheForbiddenCity

andamoviewiththesamename.Overthelastfewyears,themuseumhas___36___495signpostsand1,400newchairshavebeenprovided.Inaddition,thePalaceMuseumopeneda(an)___37___onlinestoreonemerceplatformTaobao,sellingrelatedproducts.Italsostartedtheirselfpromotionthroughnewmedia,publishingarticlestopromotethecultureofthemuseum.It___38___swepttheInternetbyitshumorousstyleandinterestingcontent.Atthesametime,thePalaceThemuseumisalsoapopular___40___amongforeignleaders.Forexample,USPresidentDonaldTrumpandhiswifevisitedthePalaceIII.ReadingprehensionSectionADirections:ForeachblankinthefollowingpassagetherearefourwordsorphrasesmarkedA,B,CandD.Fillineachblankwiththewordorphrasethatbestfitsthecontext.AlphaGohasstruckagain,defeatingKeJie,theworld’snumberoneGoplayer,30.Afterhisdefeat,theyoungChineseprodigysaidAlphaGoseesthe___41___ofGowhilehecouldonlyseeasmallareaaroundhim.Thiswin,coupledwithlastyear’svictoryoverLeeSedol,shinesalightontheaweinspiring___42___oftechnologyandplacesAlphaGoamongthegreatestArtificialIntelligence(AI)systemscreatedtodate.TheAIindustryiscertainlymakinggreatadvancements,constantlysurprisingthepublicwithnewandinterestingtoolsandmakinglife___43___.Twentyyearsago,justconnectingtotheInternetwasa___44___.Now,wecandojustaboutanythingonourphones,fromonlinebankingto___45___shows.Theshiftingsandsoftechnologyhaveplacedsomanypathsinfrontofhumanitythatitishardto___46___eventheimmediatefuture.WemaytalkabouthowAIcanmakeourlivesbetter,butwealsoconsidertherisks.Manystoriesandfilms___47___aroundthethemeofAIvs.human.OnethatestomymindnowisTheTerminator.ThefilmisaboutanAIsystemcalledSkynet,whichwas___48___toprotecthumans.WhattheprogrammersdidnotexpectwasthatSkynetbegantothink.Itcametotheconclusionthathumanswereadangertoitsexistence,soitstartedaglobalnuclearwarandtriedto“___49___”humanity.AlphaGo’srecentachievementshighlightthe___50___thattechnologyandAIcanbringabout.Theyalsoservetoremindusofthe___51___andriskswemaynothavehadtimetothinkabout.Someofususedto___52___thepossibilityofcreatinganactual“thinking”AIsystem,orbelievethathumanswillalwaysbeableto___53___anAIsystem,butcertainfactshavenowbeenplacedinfrontofus.Allthat’slefttobedoneisto___54___theactual“thinking”partofadvancedAIsystemslikeAlphaGotomorefields.Oncethathappens,humanbeingswillbeprettymuch___55___.IfwedonotfullyunderstandtherisksofAIsystems,wemightbeflyingtooclosetothe“sun”,andlikeIcarusinGreekmythology,wewillfall.41.A.fun B.secret C.universe D.potential42.A.intelligence B.advancements C.risks D.threats43.A.easier B.slower C.harder D.faster44.A.mess B.headache C.loss D.leisure45.A.live B.instant C.immediate D.direct46.A.tell B.frame C.predict D.encounter47.A.reveal B.reverse C.resolve D.revolve48.A.processed B.modified C.introduced D.developed49.A.help B.isolate C.terminate D.investigate50.A.benefits B.possibilities C.signals D.incident51.A.questions B.tragedies C.treasures D.disasters52.A.analyze B.develop C.doubt D.preview53.A.outsmart B.overhead C.outnumber D.overtake54.A.adopt B.shrink C.adapt D.control55.A.intelligent B.powerful C.patriotic D.outdatedSectionBDirections:Readthefollowingthreepassages.Eachpassageisfollowedbyseveralquestionsorunfinishedstatements.ForeachofthemtherearefourchoicesmarkedA,B,CandD.Choosetheonethatfitsbestaccordingtotheinformationgiveninthepassageyouhavejustread.(A)Inmanycountriesoftheworld,peoplecanconfidentlytellyouthemeaningoftheirtownorcity,butmostpeoplewholiveinManchester,OxfordorBirminghamwouldnotbeabletoexplainwhatthenameoftheircitymeans.ThenameofeveryBritishtownandcity,however,hasalonghistory.Twothousandyearsago,mostpeoplelivinginBritainwereCelts.Eventheword“Britain”isCeltic.ThentheRomansarrivedandbuiltcampswhichbecamecitiescalled“castra”.ThisiswhytherearesomanyplacenamesinEnglandwhichendin“chester”or“caster”–Manchester,forexample.TheRomansneverreachedWalesorScotland,andmanyplacenamesthereareCeltic.Forexample,Welshplacenamesthatbeginwith“Llan”efromtheCelticwordforchurch.AftertheRomansleftBritain,itwasattackedbytribescalledtheAngloSaxonswhowerefromtheareaofEuropethatisnowGermanyandHolland.WithouttheRomanarmy,itwasimpossibletoprotectthecountryfromthesepeople.Thenamesoftheirvillagesoftenendedin“ham”or“ton”.Somegottheirnamefromtheleaderofthevillage,soBirmingham,forexample,means“Beormund’svillage”.TheAngloSaxonswerefarmersandthelandscapewasveryimportanttothem,sowehavevillagescalledUpton(“villageonahill”–agoodplacetobuildavillage)andMoreton(“villagebylake”,wherefloodscouldmakelifetough).Placenamesthatendin“ford”(aplacewhereyoucouldcrossariver)alsodescribethelocationofAngloSaxonvillages.Twelvehundredyearsago,theVikingscametoEnglandfromScandinavia.TheytradedwiththeAngloSaxonsbutlivedintheirownvillages.Theseoftenendedin“by”or“thorpe”.Thename“Kirkby”means“avillagewithachurch”andScunthorpewasthevillageofamancalledSkuma.Finally,in1066,EnglandbecameNorman–theNormansgaveustheplacename“grange”,whichmeansfarm.AndhowaboutLondon?Expertscannotagree.TheRomanscalledthecityLondinium,buttheywerenotthefirstinhabitants.PeopleoncebelievedthattheUnitedKingdom’scapitalcitygotitsnamefromthecastleofaKingcalledLud,butthisisveryunlikely.OurbestguesstodayisthatthenameesfromaCelticwordmeaningafastflowingriver.LikeanumberofBritishplacenames,itshistoryislostintime.56.TheoriginofBritishplacenamesareunfamiliartomanylocalpeoplebecauseof_______.A.thedeathofthecountry’sancientlanguages.B.thelonglosthistoryofthenames.C.theirlackofinterestinthenames.D.thefrequentchangestothenames.57.Accordingtothearticle,Stratford-upon-Avonismostlikelyatown_______.A.onahillB.nearacastleC.builtbesideariverD.withachurch58.WhichofthefollowingshowsthecorrectorderofthearrivalofinhabitantsinBritain?A.TheCelts–TheRomans–TheVikings–TheNormans–TheAngloSaxonsB.TheRomans–TheCelts–TheVikings–TheAngloSaxons–TheNormansC.TheCelts–TheRomans–TheAngloSaxons–TheVikings–TheNormansD.TheRomans–TheAngloSaxons–TheCelts–TheNormans–TheVikings59.Accordingtothetext,wheredidthenameforLondonefrom?A.Itispuzzlingandhardtoconfirmforsure.B.Itesfromthetermforafastflowingriver.C.ThenameisshortforLondinium.D.ThenameisfromthecastleofaKing.(B)MetropolitanNorthGeorgiaWaterPlanningDistrict2016HighSchoolVideoContestHere’stheScooponPetWaste!SubmissionDeadlineJuly27,2016.EligibilityNinth,tenth,eleventhandtwelfthgradestudentsthatattendschoolslocatedinBartow,Cherokee,Clayton,Cobb,Coweta,DeKalb,Douglas,Fayette,Fulton,Forsyth,Gwinnett,Hall,Henry,PauldingandRockdalecountiesareinvitedtoparticipateinthevideocontest.Entriescanbeateamorindividualeffort.Guidelines♦EachvideomustbeuploadedtoYouTube.Thevideo’sYouTubelinkmustbeincludedintheentry/releaseform.♦Teammembersmustbefromthesameschool.♦Thevideomustbebetween3060secondsinlength.♦Noprofessionalassistanceoruseofcopyrightmaterialisallowed,includingbackgroundmusic.♦Eachstudentparticipatinginthecontestorappearinginthevideomustfilloutaform.Forteams,submitanentry/releaseformforeachteammember.♦Onevideoperteamorindividual.♦Allentry/releaseformsmustbepostmarkedorreceivedbyFriday,July27,2016.Email:ORMail:2015WaterVideoContestMetroWaterDistrict40AtlantaJudgingSubmissionswillbejudgedbasedonthefollowingcriteria:♦Incorporationofthe“Here’stheScooponPetWaste’’message.Usethe"Here'stheScooponPetWaste’’messagingfactsheetforbackgroundinformationontheissue.♦position（length,technicalconstruction,audioquality）.♦Entertainmentvalue.♦Accuracyofinformation.♦Creativity.Prizes♦1stPlace $1500♦2ndPlace $1000♦3rdPlace $50050%oftheprizemoneywillgototheindividualorteamwhosubmitsthevideoand50%tothehighschooltheyattend.Winnerswillbenotifieddirectly.Page1of3rg60.Whatdoestheunderlinedword“Eligibility”probablymean?A.Age. B.Qualification. C.Location. D.Grade.61.Whenenteringthecontest,________.A.onemustaskhisorherteachertosigntheentryform.B.winnerscanearnatleast$750asaprize.C.onecaninvitefriendsfromotherschoolstoactinthevideo.D.participantshadbetteraddsomehumorandfuntothevideo.62.Whereshouldtheparticipantsuploadtheirvideos?A.participants’schoolwebsites. B.. C.YouTube. D..(C)Formanyyears,humanshavetriedtofindthesecrettostayingyoung.Althoughithasyettobediscovered,wemaybecloserthanevertofindingawaythatcanslowdowntheagingprocess.ArecentstudybyresearchersfromDukeUniversityintheUSfoundthatcuttingone’sdailyintakeofcaloriescouldslowdownbiologicalaging,whichmeansyoumightbeabletohangontoyouryouthfullooksalittlelonger.Previousresearchhasshownthatcalorierestrictionsslowaginginworms,fliesandmice.Soresearcherswonderedifitcouldhavethesameeffectonpeople.Tofindout,DanielBelskyandherteamexamineddatafromastudybytheNationalInstituteonAging,basedintheUS,whichinvolved220people.Duringthetwoyearstudy,145peopleintherestrictiongroupcuttheircalorieintakeby25percent.Meanwhile,75peopleinthecontrolgroupmaintainedtheirnormaldiets.Atthestartofthestudy,thetwogroupshadnodifferenceinbiologicalage.Theaverageparticipantwas38yearsold,withabiologicalageof37.However,aftereach12monthperiod,participantsintherestrictiongroupsawanincreaseinbiologicalagebyanaverageof0.11years.Meanwhile,thoseinthecontrolgroupsawarisebyanaverageof0.71years.Theresearchersbelievethedifferencebetweenthesegroupsshowsthatcuttingcaloriesdoesslowbiologicalaging.Althoughtheydidn’texplainthereasonbehindthis,researchersatBrighamYoungUniversityintheUSprovidedanexplanationaftertheycarriedoutasimilarstudyonmice.Theybelievefewercaloriesslowdownamechanismincellscalledtheribosome(核糖体),atleastinmice.Themechanismisresponsibleformakingvitalproteinsincells,butwithfewercaloriesitslowsdown,givingitmoretimetorepairitself.Theribosomeisplexlikeacar,anditneedstoreplacethepartsthatwearoutthefastestfromtimetotime,accordingtoJohnPrice,abiochemistryprofessoratBrigham“Whentireswearout,youdon’tthrowthewholecarawayandbuynewones.It’seasiertoreplacethetires,”PricetoldVOA.Butthisdoesn’tmeanthatpeoplewhowanttolookyoungershouldstartskippingmeals,especiallygiventhestudy’searlystage.Propernutritionisimportant,Priceexplained.“Foodisn’tjustmaterialtobeburned–it’sasignalthattellsourbodyandcellshowtorespond,”hetoldScienceDaily.63.Thepurposeoftheresearchwasto_________.A.findthemostefficientwaytocontrolcalorieintake.B.explainwhypeoplehavetomaintainanormaldiet.C.testtheinfluenceofcalorierestrictionsonaging.D.inventtechnologythatkeepspeopleyoungandhealthy.64.WhichofthefollowingstatementsisTRUEabouttheexperiment?A.Alltheparticipantswereofthesamebiologicalageatthestart.B.Thebiologicalageofpeopleinthecontrolgroupincreasedmorethanthoseintherestrictiongroup.C.Fliesandmicewereusedtoparetheresultsofthehumantestwith.D.Someparticipantswereaskedtodoubletheamountoffoodtheyate.65.AccordingtoJohnPrice,________.A.theribosomeisanimportantcellthatcontrolstheagingprocess.B.ahigherlevelofcalorieintakemeansmorehealthyproteins.C.thefewercaloriesonetakesin,thebettertheribosomeworks.D.reducingcalorieintakecouldallowtheribosometorepairitselfbetter.66.Wecaninferfromthetextthat________.A.thosewhowanttostayyoungareadvisedtoskipmeals.B.peopleshouldkeeparecordoftheenergytheyburneveryday.C.maintainingabalanceddietisnotasdifficultaspeopleimagine.D.wecouldslowourpaceofbiologicalagingbychangingoureatinghabits.SectionCDirections:Readthefollowingpassage.Fillineachblankwithapropersentencegiveninthebox.Eachsentencecanbeusedonlyonce.Notethattherearetwomoresentencesthanyouneed.Yetplussizeapparelmakesupjustasmallpartoftheclothingonthemarket.Inturn,plussizewomenshoppedlessbecausetheindustrywasnotservingthemwell.Somebrands,suchasMichaelKors,dosellplussizerangesbutdonotadvertisethemordisplaythemonwebsites.Butthefactisthat,takeAmericanforexample,women’sdemandforlarger–sizeclothesisonlyrising.Nikealsohasextendedits“Xsized”sportswearrange.GwynnieBee,StitchFixandDia&Co,forexample,shareinformationwithdesignersonpreferredstylesandfits.Plussizewomenmightbesociallyfrownedupon(不赞成)andopenlyavoidedbythefashionindustry.___67___AstudydoneafewyearsagobyPlunkettResearch,amarketresearchfirm,foundthat67%ofAmericanwomenwere“plussize,”meaningsize14orlarger.Thatfiguremightnothavechangedmuch,butin2016,only18%ofclothingsoldwasplussize,accordingtoNPDGroup,anotherresearchfirm.Designersandretailershavelongthoughtoftheplussizeashighrisk.Predictingwhatthesecustomerswillbuycanbedifficult,astheytendtobemorecautiousaboutstyles.Makinglargerclothesismoreexpensive;buthighercostsforfabriccannotalwaysbepassedontoconsumers.___68___“Wehavemoneybutnowheretospendit,”saysKristineThompson,whorunsablogwhichhasnearly150,000followersonInstagram.Atlast,thatischanging.Fastfashionbrands,includingForever21andafashionlinesoldinpartnershipwithTarget,agiantretailer,haveexpandedtheirplussizecollections.___69___Revenueintheplussizecategoryincreasedby14%between2013and2016,paredwithgrowthof7%forallapparel(服装).Takings(营业额)were$21.3billionlastyear.Socialmediahasplayedanimportantroleinchangingattitudesinthefashionbusiness,saysMadelineJones,editorandcofounderofPLUSModelMagazine.Nonetheless,designerbrandsstillholdback.___70___Forthosethatarewillingtotakeachance,severalinternetstartups(创业公司)thatdeliverpersonallystyledoutfitstoindividuals,includingplussizewomen,offerdatato“straightsize”designers.Notallplussizeshoppersareconvinced.LauraFuentes,ahairstylistfromAbilene,Texas,saysthatmanyupmarket(高端市场的)departmentstoresstillkeeptheirplussizeclothingsectionspoorlyorganized,badlystockedanddimlylit,iftheystocklargerclothesatall.Yetsuchplaintsshouldbetakenwithapinchofsalt(有所保留),saysMs.Thompson.“We’renowherenearwhereweshouldbebutwe’vemadeprogress,”shesays.IV.SummaryWritingDirections:Readthefollowingpassage.Summarizethemainideaandthemainpoint(s)ofthepassageinnomorethan60words.Useyourownwordsasfaraspossible.SalesstrategiesHowcanapanyimproveitssales?Oneofthekeystomoreeffectivesellingisforapanytofirstdecideonits“salesstrategy”.Inotherwords,whatistheroleofthesalesperson?Isthesalesperson’sjobnarrative,suggestive,orconsultative?The“narrative”salesstrategydependsonthesalespersonmovingquicklyintoastandardsalespresentation.Hisorherpitchhighlightsthebenefitforthecustomerofaparticularproductorservice.Thisapproachismosteffectiveforcustomerswhosebuyingmotivesarebasicallythesame.The“suggestive”approachistailoredmorefortheindividualcustomer.Thesalespersonmustbeinapositiontoofferalternativeremendationsthatmeet