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CONSUMER&
BRANDBrandKPIs
for
ice
cream:
Fab
in
theUnited
KingdomConsumer
Insights
reportDecember2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
5000Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,consumption,loyalty,andmedia
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
Fab’sperformance
intheicecream
market.Fieldwork:April-May
2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Forthis
report
“Usage”indicates
the
specific
“Consumption”Sources:
Statista
Consumer
Insights
Global,
asofDecember202473%
of
Fab
consumers
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket?•Fab’sbrandingresonates
more
with
Millennials•Fabgenerally
appealsto
women
more
thanmen•FabranksoutsidetheTop10
inawareness
within
theicecream
market•Thepopularity
ratingof
Fab
is
30%•Among
Fab
enthusiasts,35%
fallunderthehigh-income
category•FabranksoutsidetheTop10
inconsumption•Consumers
want
theiricecream
brandstohave•Interms
of
loyalty,Fabisoutside
the
Top
10
intheauthenticity,highvalue,and
coolnessUnited
Kingdom•Fabhasascore
of
5%
formedia
buzz3Sources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Awarenessis
the
highest
scoring
KPI
for
Fab
at
79%Brand
profile:
snapshotBrand
performance
of
Fabinthe
UnitedKingdom79%73%30%19%5%AwarenessPopularityUsageLoyaltyBuzz5Notes:Ice
cream
‘awareness’,‘popularity’,
‘consumption’,
‘loyalty’and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,248,
all
respondents(awareness),
n=990,
respondents
who
know
the
individual
brand
(popularity),
n=990,
respondents
whoknow
the
individual
brand(consumption),
n=186,
respondents
who
have
consumed
the
individual
brand
(loyalty),
n=990,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Fab’s
branding
resonates
morewith
MillennialsBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations39%35%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeFabbygeneration
versus
theshareof
industryusers
ingeneral,
we
cansee
thatFabislikedby5%
of
Babyboomers
and31%
of
Gen
Xers,whereas
the
totalshare
ofindustryusers
is10%
and30%,
respectively.31%30%26%24%ForMillennials
andGen
Z,
39%
and
24%
feel
positivelytowards
Fab,versus
35%
and
26%.
Socurrently,
forFab,Millennials
connect
most
withtheirbrandcompared
to
theoverall
industryuser.10%5%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestoice
cream,which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=300,
Fab
enthusiast,
n=1,157,
ice
cream
consumersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Fabgenerally
appeals
to
women
more
than
menBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandenthusiastsof
Fabshows
thatwomenaremore
likely
to
haveanaffinity
withthe
brandcompared
to
men.LGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesofconsumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
Fabhasasimilarproportionof
LGBTQIA+consumers
whencompared
to
theindustryusers
ingeneral.8%8%59%
ofwomen
likeFabcompared
to41%
ofmen,
whereas
for
the
overallindustry,52%
of
women
consume
icecream
compared
to
48%
of
men.52%48%59%88%88%8%
of
Fab
enthusiastsconsiderthemselves
to
bepartof
the
LGBTQIA+community
compared
to8%
amongindustryusers
overall.41%Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
ice
cream,which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=300,
Fab
enthusiast,n=1,157,
ice
cream
consumersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
Fab
enthusiasts,
35%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
andconsumerswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.19%19%Single35%34%18%18%CoupleSingleparentNuclear35%
ofFabenthusiastsarefrom
high-income
households.Fab’sbrandis
generally
enjoyed
morebyconsumers
who
arepartof
anuclearhousehold,
33%
ofFabenthusiastshavethiscurrent
living
situation.11%10%33%32%34%37%29%Multi-generational3%3%13%14%31%ExtendedOther3%4%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
ice
cream,which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=300,
Fab
enthusiast,
n=1,157,
ice
creamconsumersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Consumers
want
their
ice
cream
brands
to
have
authenticity,
high
value,
andcoolnessBrand
profile:
qualitiesQualitiesconsumerswant
from
icecream
brandsForice
cream,
thetopthree
qualitiesconsumers
want
fromabrandareauthenticity,highvalue,and
coolness.Authenticity50%Thrill/ExcitementSustainabilityBoldnessCleverness40%30%20%10%0%Fabconsumers
alsoappreciate
thesekey
attributes,indicating
Fabexudesthese
qualities.SocialresponsibilityCoolnessThequalitiesthatFab
enthusiastsareleast
focused
onare
inclusiveness
andcleverness.ReliabilityExclusivityFabshouldwork
onpromoting
reliabilitytoconvert
enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
ice
cream,which
ofthese
aspects
aremostimportant
to
you?”;Multi
Pick;“When
it
comesto
ice
cream,which
ofthe
following
brands
do
youlike?”;Multi
Pick;“When
it
comesto
ice
cream,which
ofthefollowing
brands
have
youconsumed
in
the
past
12
months?”;
Multi
Pick;Base:n=186,
Fab
consumers’,n=300,
Fab
enthusiast,
n=1,157,
ice
cream
consumersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
Fab
fans,
50%
state
that
they
get
excited
about
ice
creamBrand
profile:
attitudesWhat
doconsumersthink
oficecream
ingeneral?50%42%38%35%31%24%22%21%19%18%18%15%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrandsIknow
and
trust
abouticecream
topicsrelating
toicecreamIget
excitedIliketotalkaboutBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
ice
creamdo
youagree
with?”;
Multi
Pick;“When
it
comes
toice
cream,which
ofthe
following
brands
do
youlike?”;
Multi
Pick;
Base:
n=300,
Fab
enthusiast,
n=1,157,
icecreamconsumersSources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1173%
of
Fab
consumers
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
ice
cream,
theaverage
awareness
ofabrandinthe
United
Kingdom
is
71%.
Awareness
ofFab,however,
is
at79%.Awareness30%
ofUK
icecream
consumers
say
theylike
Fab,compared
to
anindustryaverage
brandpopularity
of38%.19%
ofindustryconsumers
intheUnited
Kingdom
saythey
consume
Fab,with
the
average
consumption
of
abrandat26%.BuzzPopularity73%
ofbrandconsumers
say
theywould
consume
thebrandagain,compared
toanaverage
loyalty
score
of78%.Fabhasbeen
noticed
lessinthemedia
compared
toother
brands,with
a“Buzz”score
of5%
compared
to14%.LoyaltyBrandUsageIndustryaverageSooverall,
the
results
showtheir
performance
tobebelow
average
compared
to
theindustry.12
Notes:Ice
cream
‘awareness’,‘popularity’,
‘consumption’,
‘loyalty’and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,248,
all
respondents(awareness),
n=990,
respondents
who
know
the
individual
brand
(popularity),
n=990,
respondents
whoknow
the
individual
brand(consumption),
n=186,
respondents
who
have
consumed
the
individual
brand
(loyalty),
n=990,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Fab
ranks
outside
the
Top
10
in
awareness
within
the
ice
cream
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofFabRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.1CadburyMagnumMars95%94%94%92%92%92%90%88%88%85%21%234Oreo5CornettoBen&Jerry'sTescoUsingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.678TwisterOutofallrespondents,
79%
were
aware
of
Fab.
Thisranksthemoutsidethe
Top
10
compared
tootherbrandssurveyed
inthismarket.79%9Carte
D'OrHäagen-DazsAwarenessN/A1013
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,248,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024The
popularity
rating
of
Fab
is
30%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofFabRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1MagnumBen&Jerry'sCadburyCornettoHäagen-DazsCarte
D'OrMackie'sMars62%61%59%53%53%45%39%36%35%35%230%34Outofconsumers
who
knew
thebrand,
30%
saidtheyliked
Fab.Thisranksthemoutsidethe
Top
10compared
to
other
brandssurveyed
inthismarket.56770%89SoleroPopularityN/A10Kelly's14
Notes:“When
it
comesto
ice
cream,which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=990,
respondents
who
know
the
individual
brand
(popularity)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Fab
ranks
outside
the
Top
10
in
consumptionBrand
KPIs
&benchmarking:
consumptionSummaryConsumption
ofFabRank#
BrandUsage
%50%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeingconsumed,
we
asked
each
respondent:
“Whenitcomes
to
ice
cream,
which
of
the
following
brandshaveyou
consumed
inthe
past12
months?”.1Ben&Jerry's19%2MagnumCadburyCornettoHäagen-DazsCarte
D'OrMackie'sMars49%343%Outofconsumers
who
knew
thebrand,
19%
saidtheyconsumed
Fab.ThisranksthemoutsidetheTop10compared
to
other
brandssurveyed
inthismarket.441%535%629%725%823%81%9Calippo22%UsageN/A10Tesco22%15
Notes:“When
it
comesto
ice
cream,which
ofthe
following
brands
have
youconsumed
in
the
past12
months?”;
Multi
Pick;Base:
n=990,
respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofDecember2024In
terms
of
loyalty,
Fab
is
outside
the
Top
10
in
the
United
KingdomBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofFab’sconsumersRank#
BrandLoyalty
%91%Afterascertaining
the
consumption
ofabrandinthelast12
months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablishwhether
abrandisperforming
well
inregard
tocustomer
retention.
Measuring
brandloyaltyestablishes
aclear
feedback
loop
with
customers,providing
valuableinsightsinto
customer
satisfactionandpreferences.
Itis
alsoapowerful
predictor
tohelpguidemarketing
strategies
and
forecast
futuresalesandrevenue
more
accurately.1Ben&Jerry's2MagnumHäagen-DazsTwisterCadburyMackie'sNuii89%27%388%485%585%683%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
ice
cream,
whichof
the
following
brandsareyou
likely
toconsumeagaininthe
future?”.783%73%8Solero83%9CornettoMars83%Outofrespondents
whohaveconsumed
Fab,73%saidthey
would
consume
the
brandagain.LoyaltyN/A1083%16
Notes:“When
it
comesto
ice
cream,which
ofthe
following
brands
are
youlikely
to
consume
againin
the
future?”;
Multi
Pick;Base:
n=186,
respondents
who
have
consumed
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Fab
has
a
score
of
5%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofFabRank#
BrandBuzz%35%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.5%1Ben&Jerry's2MagnumCadburyHäagen-DazsNuii29%326%Outofconsumers
who
knew
thebrand,
5%
saidtheyhadheardaboutFabinthemedia.
ThisranksthemoutsidetheTop10
compared
to
other
brandssurveyed
inthismarket.419%518%6Carte
D'OrCornettoEdy's17%717%813%9Dreyer'sOreo13%95%BuzzN/A1011%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=990,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumerinsightstomakedata-drivendecisions
andunlocknewgrowthopportunities.•
Identifyandunderstandyourcoreaudiences
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