2023年大学英语四级考试真题答案资料

2023年12月大学英语四级考试真题与答案

PartIWriting(30minutes)

Directions:Forthispart,youareallowed30minutestowriteashortessayentitledLimitingthe

UseofDisposablePlasticBag.Youshouldwriteatleast150wordsfollowingtheoutlinegiven

below.

1.一次性塑料袋的使用

2.使用一次性塑料袋带来的问题

3.限制一次性塑料袋口勺意义

LimitingtheUseofDisposablePlasticBag

PartIIReadingComprehension(SkimmingandScanning)(15minutes)

Directions:Inthispart,youwillhave15minutestogoover(hepassagequicklyandanswerthe

questionsonAnswerSheet1.

Forquestions1-7,choosethebestanswerfromthefourchoicesmarked[A],[B],[C]and[D].

Forquestions8-10,completethesentenceswiththeinformationgiveninthepassage.

That'senough,kids

ItwasalovelydayattheparkandStellaBianchiwasenjoyingthesunshinewithhertwo

childrenwhenayoungboy.agedaboutfour,approachedhertwo-year-oldsonandpushedhimto

theground.

“I’dwatchedhimfbralittlewhileandmysonwasthefourthorfifthchildhe'dshovcd.^^she

says."Iwentovertothem,pickedupmyson,turnedtotheboyandsaid,firmly,,No,wedon't

push/'Whathappenednextwasunexpected.

“Theboy'smotherrantowardmefromacrossthepark,''Stellasays,”Ithoughtshewas

comingovertoapologize,butinsteadshestartedshoutingatmefordiscipliningherchild,AllI

didwaslethimknowhisbehaviorwasunacceptable.WasIsupposedtositbackwhileherkiddid

whateverhewanted,hurtingotherchildrenintheprocess?''

Gettingyourownchildrentoplayniceisditticuitenough.Dealingwithotherpeople's

childrenhasbecomeaminefield.

Inmyhouse,jumpingonthesofaisnotallowed.Inmysister'shouseit'sencouraged.Forher,

it'saboutkidsbeingkids:"Ifyoucan'tdoitatthree,whencanyoudoit?”

Eachofthesephilosophiesisvalidand,ithastobesaid,mysonlovesvisitinghisaunt's

house.ButIfindmyselfsaying"no"alotwhenherkidsareoveratmine.That'sOKbetween

sistersbutbecomesdangerousterritorywhenyou'retalkingtothechildrenoffriendsor

acquaintances.

“Kidsaren'tallraisedthesame,“agreesProfessorNaomiWhiteofMonashUniversity.',But

thereisstillanideathatthey'rethepropertyoftheparent.Weseeourchildrenasanextensionof

ourselves,soifyou'resayingthatmychildisbehavinginappropriately,thenthat'ssomehowa

criticismofme.^^

Inthosecircumstances,it'sdifficulttoknowwhethertoapproachthechilddirectlyorthe

parentfirst.Therearctwoschoolsofthought.

'Tdgotothechildfirst,“saysAndrewFuller,authorofTrickyKids.Usuallyaquiet

reminderthat'wedon'tdothathere'isenough.Kidsnavefinelytunedantennae（直觉）forhowto

behaveindifferentsettings?*

Hepointsoutbringingitupwiththeparentfirstmayirakethemfeelneglectful,whichcould

causeproblems.Ofcourse,approachingthechildfirstcanbringitsownheadaches,too.

ThisiswhyWhiterecommendsthatyouapproachtheparentsfirst.Raiseyourconcernswith

theparentsifthey'rethereandaskthemtodealwithit,“shesays.

Askedhowtoapproachaparentinthissituation,psychologistMeredithFulleranswers:

“Explainyourneedsaswellasstressingtheimportanceofthefriendship.Prefaceyourremarks

withsomethinglike:'Iknowyou'llthinkI'msillybutinmyhouseIdon'twant...'"

Whenitcomestosituationswhereyou'recaringforanotherchild,whiteisstraightfbnvard:

“commonsensemustprevail.Ifthingsdon'tgowell,thenhaveachat.^^

There'reacoupleofnewgreyareas.Physicalpunishment,onceacceptedfromanyadult,is

nolongerappropriate.UAnewsetofconsiderationshascometothefbreaspartofthedebate

abouthowwehandlechildren.

ForAndrewFuller,thechild-centricnatureofoursocietyhasaffectedeveryone:^^Therules

arediflerentnowfromwhentoday'sparentsweregrowingup,''hesays,“Adultsarescaredof

saying:'don'tswear',oraskingachildtostanduponabus.They'rewomedthattherewillbe

conflictiftheypointthesethingsout-eitherfromolderchildren,ortheirparents?'

Heseesitasalossofthesenseofcommonpublicgoodandpubliccourtesy（礼貌），andsays

thatadultssufferformitasmuchaschild.

MeredithFulleragrees:"Acodeofconductishardtocreatewhenyou'relivinginaworldin

whicheveryoneisexhaustedfromoverworkandlackofsleep,andaworldinwhichnicepeople

arcperceivedtofinishlast/'

“It'saboutwhatI'mdoingandwhatIneed?'AndrewFullersays.''thedayswhenakidcame

homefromschoolandsaid,“Igotintotrouble”.Anddadsaid,'youprobablydeservedit'.Are

over.Nowtheparentsarccharginguptotheschooltohaveagoatteachers.^^

Thisjumpingtoourchildreifsdefenseispartofwhatfuelsthe“walkingoncggshells,,

feelingthatsurroundsourdealingswithotherpeople'schildren.Youknowthatifyou

remonstrate（劝诫）withthechild,you'regoingtohavetodealwiththeparent.It'sadmirabletobe

protectiveofourkids,butisitgood?

“Childrenhavetoleanitonegotiatetheworldontheirown,withinreasonableboundaries,''

Whitesays."Isuspectthatit'sonlycertainsectorsofthepopulationdoingtherunningtothe

school-better-educatedpaientsareprobablymorelikelytobetooinvolved.^^

Whitebelievesournotionsofamorechiki-centered,it'awayoftalkingabouttreatingour

childrenlikecommodities（商品）.We,recenteredonthembutinwaysthatreflectpositivelyonus.

Wetreatthemasobjectswhoseappearanceandachievementsaresomethingwecanbeproudof,

ratherthanservethebestin:erestsofthechildren.M

Onewayover-worked,under-resourcedparentsshowcommitmenttotheirchildrenistoleap

totheirdefence.Backatthepark,Bianchi'intervention干预）onherson'behalfendedinan

undignifiedexchangeofinsultingwordswiththeotherboy'mother.

AsBianchiapproachedtheparkbenchwhereshe,dbeensitting,othermumscameuptoher

andcongratulatedherontakingastand.^Apparentlytheboyhadalongstandingreputationfor

badbehaviourandhismumfbrevenworsebehaviourifhev/aschallenged.

AndrewFullerdoesn'tbelievethatweshouldbeafraidofdealingwithotherpeople'skids,

“lookatkidsthataren'tyourownasapotentiallninef，ield/,hesays.Herecommendsthatwedon't

staysilentoverinappropriatebehaviour,particularlywithregularvisitors.

1.WhatdidStellaBianchiexpecttheyoungboy'smothertodowhenshetalkedtohim?

A)makeanapology

B)comeovertointervene

C)disciplineherownboy

D)takeherownboyaway

2.Whatdoestheauthorsayaboutdealingwithotherpeople'schildren?

A)it'simportantnottohurttheminanyway

B)it'snousetryingtostoptheirwrongdoing

C)it'sadvisabletotreatthemasone'sownkids

D)it'spossiblefbronetogetintolotsoftrouble

3.AccordingtoprofessorNaomiwhiteofMonashuniversity,whenone'skidsarecriticized,their

parentswillprobablyfeel____________________________

A)discouraged

B)hurt

C)puzzled

D)overwhelmed

4.Whatshouldonedowhenseeingotherpeople'skidsmisbehaveaccordingtoAndrewfuller?

A)talktothemdirectlyinamildway

B)complaintotheirparentspolitely

C)simplyleavethemalone

D)punishthemlightly

5.Duetothechild-centricnatureofoursociety,

A)parentsareworriedwhentheirkidsswearatthem

B)peoplethinkitimpropertocriticizekidsinpublic

C)peoplearereluctanttopointourkids'wrongdoings

D)manyconflictsarisebetweenparentsandtheirkids

6.Inaworldwhereeveryoneisexhaustedfromoverworkandlackof

sleep.

A)it'seasyforpeopletobecomeimpatient

B)it'sdifficulttocreateacodeofconduct

C)it'simportanttobefriendlytoeverybody

D)it'shardfbrpeopletoadmireeachother

7.Howdidpeopleusetorespondwhentheirkidsgotintotroubleatschool?

A)they'dquestiontheteachers

B)they'dchargeuptotheschool

C)they\ltellthekidstoclamdown

D)They'dputtheblameontheirkids

8.Professorwhitebelievesthatthenotionsofamorechild-centredsocietyshould

be

9.Accordingtoprofessorwhite,today'sparentstreattheirchildrenassomething

they____________________

10.Andrewfullersuggeststhat,whenkidsbehaveinappropriately,peopleshould

not

PartIIIListeningComprehension(35minutes)

SectionA

Directions:Inthissection,youwillhear8shortconversationsand2longconversations.Atthe

endofeachconversation,oneormorequestionswillbeaskedaboutwhatwassaid.Boththe

conversationandthequestionswillbespokenonlyonce.Aftereachquestiontherewillbeapause.

Duringthepause,youmustreadthefourchoicesmarked[A],[B],[C]and[D],anddecidewhich

isthebestanswer.ThenmarkthecorrespondingletteronAnswerSheet2withasingleline

throughthecentre.

11.A)Onlytruefriendshipcanlastlong.

B)Letterwritingisgoingoutofstyle.

C)Shekeepsinregulartouchwithherclassmates.

D)Shehaslostcontactv/ithmostofheroldfriends.

12.A)Apainter.C)Aporter.

B)Amechanic.D；Acarpenter.

13.A)Lookforaplacenearheroffice.C)Makeinquirieselsewhere.

B)Findanewjobdownthestreet.D)Rentthe$600apartment.

14.A)Hepreferstowearjeanswithalargerwaist.

B)Hehasbeenextremelybusyrecently.

C)Hehasgainedsomeweightlately.

D)HeenjoyedgoingshoppingwithJaneyesterday.

15.A)Thewomanpossessesanaturalforart.

B)Womenhaveabetterartistictastethanmen.

C)Heisn'tgoodatabstractthinking.

D)Hedoesn'tlikeabstractpaintings.

16.A)Shecouldn'thavelefthernotebookinthelibrary.

B)shemayhaveputhernotebookamidthejournals.

C)sheshouldhavemadecarefulnoteswhiledoingreading.

D)sheshouldn'thavereadhisnoteswithouthisknowingit.

17.A)shewantstogetsomesleepC)shehasaliteratureclasstoattend

B)sheneedstimetowriteapaperD)sheistroubledbyhersleepproblem

18.A)Heisconfidenthewillgetthejob.

B)Hischanceofgettingthejobisslim.

C)Itisn'teasytofindaqualifiedsalesmanager.

D)Theinterviewdidn'tgoaswellasheexpected.

Questions19to21arebasedontheconversationyouhavejustheard.

19.A)Hccanmanagehistimemoreflexibly.

B)Hccanrenewcontactwithhisoldfriends.

C)Hecanconcentrateonhisownprojects.

D)Hccanlearntodoadministrativework.

20.A)Readingitsadsinthenewspapers.

B)Callingitspersonneldepartment.

C)Contactingitsmanager.

D)Searchingitswebsite.

21.A)Ibcutdownitsproductionexpenses.

B)Tosolvetheproblemofstaffshortage.

C)lbimproveitsadministrativeefficiency.

D)Toutilizeitsretiredemployees'resources.

Questions22to25arebasedontheconversationyouhavejustheard.

22.A)Buyatractor.

B)Fixahouse.

C)Seeapieceofproperty.

D)Singabusinesscontract.

23.A)Itisonlyfortymilesformwheretheylive.

B)Itisasmallonewithatwo-bedroomhouse.

C)Itwasalargegardenwithfreshvegetables.

D)Ithasalargegardenwithfreshvegetables.

24.A)Growingpotatoeswillinvolvelesslabor.

B)Itssoilmaynotbeverysuitableforcorn.

C)Itmaynotbebigenoughforraisingcorn.

D)Raisingpotatoeswillbemoreprofitable.

25.A)FinancesB)EquipmcntC)LaborD)Profits

SectionB

Directions:Inthissection,youwillhear3shortpassages.Attheendofeachpassage,youwill

hearsomequestions.Boththepassageandthequestionswillbespokenonlyonce.Afteryouhear

aquestion,youmustchoosethebestanswerfromthetourchoicesmarked[A],[B],[C]and[DJ.

ThenmarkthecorrespondingletteronAnswerSheet2withasinglelinethroughthecentre.

PassageOne

Questions26to29arebasedonthepassageyouhavejustheard.

26A)Tointroducethechiefofthecity'spoliceforce

B)Tocommentonatalkbyadistinguishedguest

C)TDaddresstheissueofcommunitysecurity

D)Toexplainthefunctionsofthecitycouncil

27A)Hehasdistinguishedhimselfincitymanagement

B)HeisheadoftheInternationalPoliceForce

C)Hecompletedhishighereducationabroad

D)Heholdsamaster'sdegreeincriminology

28A)Tocoordinateworkamongpolicedepartments

B)Togetpoliceofficersclosertothelocalpeople

C)lbhelptheresidentsintimesofemergency

D)Tbenablethepolicetotakepromptaction

29A)Popular

B)discouraging

C)effective

D)controversial

PassageTwo

Questions30to32arebasedonthepassageyouhavejustheard.

30A)peoplediffergreatlyintheirabilitytocommunicate

B)therearenumerouslanguagesinexistence

C)Mostpubliclanguagesareinherentlyvague

D)Biggapsexistbetweenprivateandpubliclanguages

31A)itisasignofhumanintelligence

B)inimproveswithconstantpractice

C)itissomethingwearebornwith

D)itvariesfrompersontoperson

32A)howprivatelanguagesaredeveloped

B)howdifferentlanguagesarerelated

C)howpeoplecreatetheirlanguages

D)howchildrenleamtouselanguage

PassageThree

Questions33to35arcbasedonthepassageyouhavejustheard.

33A)shewasatailor

B)shewasanengineer

C)shewasaneducatorD)shcwasapublicspeaker

34.A)Basingthemonscience-fictionmovies.

B)Includinginterestingexamplesinthem

C)Adjustingthemtodifferentaudiences

D)Focusingonthelatestprogressinspacescience

35.A)Whetherspacemencarryweapons

B)Howspacesuitsprotectspacemen

C)HowNASAtrainsitsspacemen

D)Whatspacemencatanddrink

SectionC

Directions:Inthissection,youwillhearapassagethreetimes.Whenthepassageisreadforthe

firsttime,youshouldlistencarefullyforitsgeneralidea.Whenthepassageisreadforthesecond

time,youarerequiredtofillintheblanksnumberedfrom36to43withtheexactwordsyouhave

justheard.Forblanksnumberedfrom44to46youarerequiredtofillinthemissinginformation.

Fortheseblanks,youcaneitherusetheexactwordsyouhavejustheardorwritedownthemain

pointsinyourownwords.Finally,whenthepassageisreadforthethirdtime,youshouldcheck

whatyouhavewritten.

Crimeisincreasingworldwide.Thereiseveryreasontobelievethe(36)willcontinue

throughthenextfewdecades.

Crimerateshavealwaysbeenhighinmulticultural,industrializedsocietiessuchasthe

UnitedStates,butanew(37)hasappearedontheworld(38)rapidlyrisingcrimeratesin

nationsthatpreviouslyreportedfew(39).Streetcrimessuchasrobbery,rape(40)___and

autotheftareclearlyrising(41)___ineasternEuropeancountriessuchasHungaiyandinwestern

EuropeannationssuchastheunitedKingdom.

Whatisdrivingthiscrime(42)?Therearenosimpleanswers.StilLtherearecertain

conditions(43)withrisingcrimeincreasingheterogeneity(混杂)ofpopulations,greater

culturalpluralism,higherimmigration,democratizationofgovernment,(44)

Theseconditionsareincreasinglyobservablearoundrheworld.Forinstance,culturesthat

werepreviouslyisolatedandhomogeneous(同种类Ifi),suchasJapan,DenmarkandGreece

(45).

Multiculturalismcanbearewarding,enrichingexperience,butitcanalsoleadtoaclashof

values.Heterogeneityinsocietieswillbetheruleinthetwenty-firstcentury,and

(46)________________________

PartIVReadingComprehension(ReadinginDepth)(25minutes)

SectionA

Question47-56

Abooklesslifeisanincompletelife.Booksinfluencethedepthandbreadthoflife.They

meetthenatural47forfreedom,forexpression,forcreativityandbeautyoflife.

Learners,therefore,musthavebooks,andtherighttypeofbook,forthesatisfactionoftheirneed.

Readersturn48tobooksbecausetheircuriosityconcerningallmannersofthings,

theireagernesstoshareintheexperiencesofothersandtheirneedto49fromtheir

ownlimitedenvironmentleadthemtofindinbooksfoodforthemindandthespirit.Through

theirreadingtheyfindadeepersignificancetolifeasbooksacquaintthemwithlifeintheworld

asitwasanditisnow.Theyarepresentedwitha_50ofhumanexperiencesandcometo

___51otherwaysofthoughtandliving.Andwhile52theirownrelationshipsand

responsestolite,thereadersoftenfindthatthe___53_intheirstoriesaregoingthroughsimilar

adjustments,whichhelptoclarifyandgivesignificancetotheirown.

Booksprovide___54materialfbrreaders'imaginationtogrow.Imaginationisa

valuablequalityandamotivatingpower,andstimulatesachievement.Whileenrichingtheir

imagination,books55theiroutlook,developafact-findingattitudeandtrainthemtouse

leisure___56___.Thesocialandeducationalsignificanceofthereaders'bookscannotbe

overestimatedinanacademiclibrary.

A.AbundantB.CharactersC.CommunicatingD.CompletelyE.DeriveF.DesireG

Diversity

H.EscapeI.EstablishingJ.NarrowK.NaturallyL.PersonnelM.ProperlyN.Respect

O.Widen

SectionB

Directions:Thereare2passagesinthissection.Eachpassageisfollowedbysomequestionsor

unfinishedstatements.Foreachofthemtherearcfourchoicesmarked[AJ,[BJ,[C]and|D].You

shoulddecideonthebestchoiceandmarkthecorrespondingletteronAnswerSheet2witha

singlelinethroughthecentre.

PassageOne

Questions57to61arebasedonthefollowingpassage.

Ifyouareamaleandyouarereadingthiscongratulations:youareasurvivor.Accordingto

statistics.youaremorethantwiceaslikelytodieofskincancerthanawoman,andninetimes

morelikelytodieofAIDS.Assumingyoumakeittotheendofyournaturalterm,about78years

formeninAustralia,youwilldieonaveragefiveyearsbeforeawoman.

Therearemanyreasonsforthis-typically,mentakemorerisksthanwomanandaremore

likelytodrinkandsmokebutperhapsmoreimportantly,mendon'tgotothedoctor.

“Menaren'tseeingdoctorsasoftenastheyshould,nsaysDr.Gullotta,t4Thisisparticularlyso

fortheover-40s,whendiseasestendtostrike.^^

GuHottasaysahealthymanshouldvisitthedoctoreveryyearortwo.Forthoseover45,it

shouldbeatleastonceayear.

TwomonthsagoGullottasawa50-year-oldmawhohaddelayeddoinganythingabouthis

smoker'scoughforayear.

“WhenIfinallysawhimithadalreadyspreadandhehassincediedfromlungcancer''hesays,

“Earlierdetectionandtreatmentmaynothavecuredhim,butitwouldhaveprolongedthislife''

Accordingtoarecentsuney,95%ofwomenagedbetween15andearly40sseeadoctor

onceayear,comparedto70%ofmeninthesameagegroup.

“Alotofmenthinktheyarcinvincible（不可战胜时）"Gullottasays“Theyonlyconicin

whenafrienddropsdeadonthegolfcourseandtheythink”Geez,ifitcouldhappentohim.

Thenthereistheostrichapproach,"somemenarcscaredofwhatmightbethereandwould

rathernotknow,“saysDr.RossCartmill.

“Mostmengettheircarssenicedmoreregularlythantheysenicetheirbodies/'Cartmill

says.Hebelievesmostdiseasesthatcommonlyaffectmencouldbeaddressedbypreventive

check-ups.

Regularcheck-upsformenwouldinevitablyplacestrainonthepublicpurse,Cartmillsays.”

Butpreventionischeaperinthelongrunthanhavingtotreatthediseases.Besides,theultimate

costisfargreater:itiscalledprematuredeath.”

57.Whydoestheauthorcongratulatehismalereadersatthebeginningofthepassage?

A.Theyaremorelikelytosurviveseriousdiseasestoday.

B.Theiraveragelifespanhasbeenconsiderablyextended.

C.Theyhavelivedlongenoughtoreadthisarticle.

D.Theyaresuretoenjoyalongerandhappierlive.

58.Whatdoestheauthorstateisthemostimportantreasonmendiefiveyearsearlieronaverage

thanwomen?

A.mendrinkandsmokemuchmorethanwomen

B.mendon'tseekmedicalcareasoftenaswomen

C.menaren'tascautionsaswomeninfaceofdanger

D.menaremorelikelytosufferfromfataldiseases

59.Whichofthefollowingbestcompletesthesentence"Geez,ifitcouldhappento

him...'(line2,para,8)?

A.itcouldhappentome,too

B.Ishouldavoidplayinggolf

C.Ishouldconsidermyselflucky

D.itwouldbeabigmisfortune

60whatdocsDr.RossCartmillmeanby“theostrichapproach'Xlincqpara.9)

A.acasualattitudetowardsone'shealthconditions

B.anewtherapytorcertainpsychologicalproblems

C.refusaltogetmedicaltreatmentforfearofthepaininvolved

D.unwillingnesstofindoutaboutone'sdiseasebecauseoffear

61.WhatdoesCartmillsayaboutregularcheck-upsformen?

A.Theymayincreasepublicexpenses

B.Theywillsavemoneyinthelongrun

C.Theymaycausepsychologicalstrainsonmen

D.Theywillenablementoliveaslongaswomen

PassageTwo

Questions62to66arebasedonthefollowingpassage.

High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingcustomers

happyiseasiersaidthandone

Shoppersseldomcomplainto(hemanagerorownerofaretailstore,butinsteadwillalert

theirfriends,relatives,co-workcrs,strangers-andanyonewhowilllisten.

Storemanagersarcoftenthelasttohearcomplaints,andoftenfindoutonlywhentheir

regularcustomersdecidetfrequenttheircompetitors,accordingtoastudyjointlyconductedby

VerdegroupandWhartonschool

uStorytcllinghurtsretailersandentertainsconsumers,"saidPaulaCourtney,Presidentofthe

Verdegroup."thestorelosesthecustomer,buttheshoppermustalsofindareplacement.''

Onaverage,everyunhappycustomerwillcomplaintoatleastfourother,andwillnolonger

visitthespecificstoreforeverydissatisfiedcustomer,astorewillloseuptothreemoredueto

negativereviews.Theresulting“snowballetlecf,canbedisastroustoretailers.

Accordingtothereseaich,shopperswhopurchasedclothingencounteredthemostproblems,

rankedsecondandthirdweregroceryandelectronicscustomers.

Themostcommoncomplaintsincludefilledparkinglots,cluttered（塞满TKJ）shelves,

overloadedracks,out-of-stcckitems,longcheck-outlines,andrudesalespeople.

Duringpeakshoppinghours,someretailerssolvedtheparkingproblemsbygetting

moonlighting（业余兼职的）localpolicetoworkasparkingattendants.Somehiredflagwaversto

directcustomerstoemptyparkingspaces.Thisguidanceeliminatedtheneedforcustomersto

circletheparkinglotendlessly,andavoidedconfrontationbetweenthoseeyeingthesamepiuking

space.

Retailerscanrelievetheheadachesbyredesigningstorelayouts,pre-stockingsalesitems,

hiringspeedyandexperiencedcashiers,andhavingsalesrepresentativesonhandtoanswer

questions.

Mostimportantly,salespeopleshouldbediplomaticandpolitewithangrycustomers.

“Retailerswho'reresponsiveandfriendlyarcmorelikelytosmoothoverissuesthanthose

whoaren'tsofHendly."saidProfessorStephenHoch."Maybesomethingassimpleasagreeterat

thestoreentrancewouldhelp.”

Customerscanalsoimprovefutureshoppingexperiencesbyfilingcomplaintstotheretailer,

insteadofcomplainingtotherestoftheworld.Retailersarehard-pressedtoimprovewhenthey

havenoideawhatiswrong.

注意：此部分试题请在答题卡2上作答

62.Whyarestoremanagersoftenthelasttohearcomplaints?

AMostcustomerswon'tbothertocomplaineveniftheyiiavehadunhappyexperiences.

BCustomerswouldratherrelatetheirunhappyexperiencestopeoplearoundthem.

CFewcustomersbelievetheservicewillbeimproved.

DCustomershavenoeasyaccesstostoremanagers.

63.WhatdoesPaulaCourtneyimplybysayingu...theshoppermustalsofindareplacement”

(Line2,Para.4)?

ANewcustomersareboundtoreplaceoldones.

BItisnotlikelytheshoppercanfindthesameproductsinotherstores.

CMoststoresprovidethesame

DNotcomplainingtothemanagercauses(heshoppersometroubletoo.

64.Shopownersoftenhiremoonlightingpoliceasparkingattendantssothatshoppers

Acanstaylongerbrowsinginthestore

Bwon'thavetroubleparkingtheircars

Cwon'thaveanyworriesaboutsecurity

Dcanfindtheircarseasilyaftershopping

65.Whatcontributesmosttosmoothingoverissueswithcustomers?

AMannersofthesalespeople

BHiringofefficientemployees

CHugesupplyofgoodsforsale

DDesignofthestorelayoui.

66.Toachievebettershoppingexperiences,customersareadvisedto.

Aexertpressureonstorestoimprovetheirservice

Bsettletheirdisputeswithstoresinadiplomaticway

Cvoicetheirdissatisfactiontostoremanagersdirectly

Dshoparoundandmakecomparisonsbetweenstores

PartVCloze(15minutes)

Directions:Thereare20blanksinthefollowingpassage.Foreachblanktherearefourchoices

marked[A],[B],[C]and[D]ontherightsideofthepaper.YoushouldchoosetheONEthatbest

fitsintothepassage.ThenmarkthecorrespondingletteronAnswerSheet2withasingleline

throughthecentre.

PlayingorganizedsportsissuchacommonexperienceintheUnitedStatesthatmany

childrenandteenagers(hatthemforgranted.Thisisespeciallytrue_67_childrenfromfamilies

andcommunitiesthathavetheresourcesneededtoorganizeand_68—sportsprogramsandmake

surethatthereiseasy_69—toparticipationopportunities.Childreninlow-incomefamiliesand

poorcommunitiesarc_70—likelytotakeorganizedyouthsportsforgrantedbecausethey

often_71—theresourcesneededtopayforparticipation_72—,equipment,andtransportationto

practicesandgames_73—theircommunitiesdonothaveresourcestobuildand_74—sports

fieldsandfacilities.

Organizedyouthsports_75—appearedduringtheearly20thcenturyintheUnitedStates

andotherwealthynaticxis.Theywereoriginallydeveloped_76—someeducatorsand

developmentalexperts_77_thatthebehaviorandcharacterofchildrenwere_78—influenced

bytheirsocialsurroundingandeverydayexperiences.This_79—manypeopletobelievethatit

youcouldorganizetheexperiencesofchildrenin_80—ways,youcouldinfluencethekindsof

adultsthatthosechildrenwouldbecome.

Thisbeliefthatthesocial81influencedaperson'soveralldevelopmentwas

very82topeopleinterestedinprogressandreformintheUnitedStates83thebeginning

ofthe