BEC商务英语（中级）口语模拟试卷5（共23题）

BEC商务英语（中级）口语模拟试卷5

（共9套）

（共23题）

BEC商务英语（中级）口语模拟试卷第

1套

一、初试（本题共I题，每题7.0分，共I分。）

1、Theinterview—about3minuiesInthisparitheinierlocuiorasksquestionsioeachof

thecandidatesinturn.Youhavetogiveinformationaboutyourselfandexpresspersonal

opinions.

标准答案：Theinterview（Interlocutor:1,CandidateA:A,CandidateB:B）I:Canyou

tellsomethingaboutyoureducationalbackground,B?B:Yes.Iwillbecompletingmy

BachelorofScienceDegreeinFamilyandChildDevelopmentwithaconcentrationin

EarlyChildhoodEducationisShanghaiUniversity.I:Whataboutyou.A?A:Igraduated

fromGraduateShoolOfTsinghuaUniversity8yearsagowithaM.S.degree.Mystudies

includedcoursesincomputercontrolandmanagement.I:Doyoulovereading?A:Ilove

reading.Ispendalmostallmysparetimereading.IlikequotingEmerson'ssentences,

suchas"Itisthegoodreaderthatmakesthegoodbook."B;Ipreferseeingfilms.Ilike

lovestoriesandsciencefictions.SuchasGhost,Titanic,E.T.,SleeplessinSeattle.Tom

Hanksisoneofmylovedactors.Youknow,hisperformaceiswonderful.

知识点解析：暂无解析

二、小型演讲（本题共7题，每题7.0分，共1分。）

2、Minipresentations-about6minutesInthispartof（hetestyouareaskedtogivea

shorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthethreebelow

andthentalkforaboutoneminute.Youhaveoneminutetoprepareyourideas.

标准答案：Whenacompanydecidestolaunchanewproductintothemarket,themost

importantthingshouldbepricingpolicies.Thecompanymustmakemarketresearches

onthedifferentpricesofsimilarproductsandmakeanalysis,becauseacompetitiveprice

willdefinitelyguaranteethesales.Ofcourse,thecostshouldalsobeconsideredinthis

part.Thenattractivepackagingandadvertisingareneeded,especiallywhenthetarget

marketistheyounggeneration.Theseyoungpeoplepaymoreattentiontopackageand

thinkgoodandattractivepackagemeansgoodquality.Nowadaysmoreandmore

customersarelikelytofollowtheleadoftheirrolemodelssuchasmoviestarsand

basketballplayers.Ifthecompanyconsiderthatwhenmakingadvertisingstrategies,it

willbeveryhelpful.

知识点解析：暂无解析

BEC商务英语(中级)口语模拟试卷第

2套

一、讨论(本题共3题，每题7.0分，共3分。)

1、DevelopmentStrategyYourcompanyhasdecidedtoexpanditsbusinessindifferent

regions.Youhavebeenaskedtomakesomeanalysisaboutthat.Discussthesituation

together,anddecide:-whichregionshavethegreatestpotentialinyourcountry-what

aspectsyoushouldpayattentiontoforeachregion.

标准答案：A:Ourcompanyisdoingagreatjobinrecentyearsandthemarketisalso

boomingnowadays,somanagersofthehighlevelareconsideringexpandingour

businesstootherregionsinChina.B:Ithinkit'sreallyagoodtimetoexplorenew

market,butbeforewestart,weshouldmakesomecomprehensiveanalysisandthen

decidewhichregionsdeserveustakingrisks.A:Sure.Butasthethirdlargestcountryin

theworld,therearemanyregionsleftuntouchedforus.Couldyourecommendsomeof

themostpromisingregions?B:Well,thewesternregiondevelopingcampaignhas

launchedforaperiodoftime,andtheeconomyisbecomingeverprosperousthere,soit

canbeourfirstchoice.ThenthecentralpartofChinahasthelargestpopulation,soitcan

alsobeahugemarketforus.Finallywecannotneglectthenortheastpart,forthe

economicsituationisgettingmuchbetterthere,soitisalsoreasonabletoreoccupythis

market.A:Youhavesomeverygoodpoints.Thencanyouthinkofsomefeaturesof

theseregionswhichweshouldpayattentiontobeforeenteringmarketsthere?B:Firstwe

shouldtakenoteofthespecialtastesoftheminoritygroupsintheWest,fortheymay

havemorediversifiedtastescomparedwithotherregionsofChina.Thenwemustnotice

theratherlowbuyingpowerofthecentralpart,becausemostofcustomersarepeasants.

Finallytheextremecoldweatherinthenortheastalsocallsforourattention.A:Right,

thatmeansweshoulddosomeextraworkinpackageandstoragetoavoidunnecessary

damages.B:Iamsurethatwecanexpectgoodperformancesinthenewmarketaslong

aswetakeeverythingintoconsideration.

知识点解析：.本次讨论的任务是决定公司在哪个地区有发展潜力以及每个地区都

该注意什么。根据要求决定的要点1”在国内哪些地区最有发展潜力“，我们可以考

虑以卜三个地区：西部(thewesternregion)、中部(ihecentralpart)和东北部(the

northeastpart)展开讨论。根据要求决定的要点2“每个地区都要注意什么”。结合前

面讨论的地区，可以分别针对以下注意事项来讨论：少数民族特殊口味(minority

groups'specialtastes)；低购买力(lowbuyingpower)；极端气候(extreme

weathercondition)o

2、HiringaNewEmployeeYourcompanyhasdecidedtohireanewemployeeforyour

department.Youhavebeenaskedtoberesponsibleforit.Discussthesituationtogether,

anddecide:-whatabilitiesthenewemployeeneedstohave-whichchannelsyouwill

usetoputupthejobnotice.

标准答案：A:Sinceourdepartmentistakingmoreresponsibilities,ourbosshasagreed

torecniitanewemployeeforus.B:That'sverygoodnews,whichmeansthatheorshe

cansharesomeworkingloadwithus.A:Maybewedon'thavetoworkextrahourswhen

thenewmemberjoinsus,soit'sveryimportanttofindtherightone.B:Sure.Firstthis

personmusthaveauniversity'sdiplomainfinanceattheleast,anditispreferableifhc

hasamaster'sdegree.ThenheorsheneedstomastertheusageofExcelandPPT,

becausethesetwosetsofsoftwareareusedveryfrequentlyinourdailywork.A:And

anythingelse?B:Iwasthinkingthatmaybeanexperiencedpersonismoredesirablethan

agrad.Doyouagree?A:Itotallyagree:wereallyneedsomeonewhocangetdownto

workatonce.Andasforchannelstoputupourjobnotice,Ithinkthejob-hunting

websiteslikeChinahrcanbehelpfulandsomeofthemarcfreeofcharge.B:Right.But

someonemaynothaveaccesstotheInternet,sowestillhavetopublishadvertisementin

thenewspaperandparticipateinsomerecruitmentfairs.A:OK.Hopewecanfindthe

rightpersonwithalltheeffortswemake.

知识点解析：本次讨论的任务是决定新招聘的员工应具备哪些能力以及通过哪些

渠道去招聘。根据要求决定的要点1“新员工应该具备哪些能力”，我们可以结合以

下三个方面：大学文凭(auniversity'sdegree)、熟练使用Excel和PPT(masterExcel

andPPT)和有相关工作经验(relevantexperience)展开讨论。根据要求决定的要点

2”在何种渠道发布招聘消息”，可以使用的主要发布渠道有：招聘网站(websites)；

报纸(newspapers)；招聘会(recruitmentfairs)o

3、PerformanceEvaluationYourcompanyisplanningtohaveaperformanceevaluation

onemployeesofthesalesdepartment.Youhavebeenaskedtobeinchargeofthis.

Discussthesituationtogether,anddecide:-howyouwillevaluatethestaffs

performance-whatyouwilldotoencouragebetterperformanceinthefuture.

标准答案：A:It'sAprilnow,timeforourperfbnnanceevaluationofeachdepartment,

andthistimewewillstartourevaluationfromthesalesdepartment.B:Yes,asour

routine,wewillevaluatesalespersons'performanceaccordingtothreecategories,

namely,theirsalesfiguresoflastyearandtherankamongallmembers:numbersof

activeclientstheyhave,includingtheclientsoursalespersonsgainedorlostandthe

backgroundandstrengthoftheseclients:andtheiroperationcosts.A:Couldyouplease

saymoreclearly?B:Salesfiguresarethedirectindicatorofasalesman'sperfbnnance,

andweshouldcomparethefigureswiththatofotheryearsandwiththatofotherpersons,

sowecanknowthetrendofthesales.Clientsmeansprofitsforourcompany,sothe

numbersandqualityareofgreatimportancetoourdevelopment.A:Isee.Andtheir

operationcostsalsohaveadirectinfluenceonourprice,right?Iguessthesefigureswill

giveusacomprehensiveanalysisoftheirlastyear'sperformances.B:That'sforsure,we

haveadoptedthesecategoriesforseveralyearsandtheeffectofsuchevaluationhasbeen

proved.ButthisyearIhopewecanfindsomenewmeasurestoencourageour

salesperson.A:Sowhatcanwcdo?...I'mthinkingofgivingtheSalespersonoftheYear

Awardtospurthemtoworkharder.Apartfromspiritencouragement,wemayalsooffer

highersalescommissionfbrthosewiththehighestsalesfigures.B:Speakingofmonetary

incentive,wemayprovidebonusfortheircost-savingbehaviouraswell.A:Goodidea!

PHreportourdiscussiontoourmanager,andI'msurehewilllikeit.

知识点解析：本次讨论的任务是决定如何评价员工的表现以及如何去激励员工。

根据要求决定的要点1”将如何评价员工的表现“，我们可以结合以下三个方面的内

容:销售额(salesfigures)、客户的数量和水平(clientsnumberandtheirbackground)和

运营成本(operationcosts)展开讨论。根据要求决定的要点2”采取何种措施鼓励员工

更好地表现“，可以使用的激励措施有：设立年度最佳销售奖(Salespersonofthe

YearAward)；更高的提成(salescommission)：奖金(bonus)。

BEC商务英语（中级）口语模拟试卷第

3套

一、小型演讲(本题共1题，每题1.0分，共I分。)

1、Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhave

tochooseoneofthetopicsfromthethreebelowandthentalkforaboutoneminute.You

haveoneminutetoprepareyourideas.A:WhatisImportantwhen...?Managinga

projectEncouragingteamworkKeepingtoscheduleB:Whatisimportantwhen...?

DealingwithcompetitionPricingpoliciesAdvertisingstrategiesC:Whatisimportant

when...?MotivatingstaffFinancialbenefitsCareerdevelopmentopportunities

标准答案：IfyouchoosetopicA:Whatisimportantwhenmanagingaproject?Asfor

thistopic,inmyopinion,therearethreepointstoconsider,namely,encouraging

teamwork,keepingtoscheduleandimprovingworkefficiency.First,teamworkreflects

thecombinedexperiences,knowledge,intelligenceandviewsofagroupofpeople,soit

willdefinitelyimprovethequalityandefficiencyofthework.Ifparticipantswork

together,itwillbeeasyforthemtocomeupwithcreativeideas,whichiscrucialin

solvingcomplicatedmattersintheprocess.Ifpeopledonotworkasateam,everyone

wouldhavetowaitforthedecisionsmadebythemanageranditwillnotbeeasytoget

peopletotakeonresponsibilityforanything.Second,timeisalwaysofessencefora

project.Failuretokeeptotheschedulewillresultinlatecompletion,whichwillprobably

leadtocivillitigation,compensationclaimfrominjuredparty,etc.Inthecourseof

canyingouttheproject,therewillbealotofcommercialactivitiesinvolved,suchas

investmentbanksadvancecash,rawmaterialsupply,andplanningpermission,etc.

Failuretosticktotheschedulewillaffectabovematters.Whatismore,improvementof

workefficiencyisalsoveryimportantwhenmanagingaproject.Asweallknow,work

efficiencyplaysacrucialroleofthecommercialpracticeinthewesternworld,whichwe

havetoimprovebyanypossiblemeanssuchascarefulplanning,goodmanagementand

stafftraining,etc.IfyouchoosetopicB:Whatisimportantwhendealingwith

competition?Todealwithcompetition,inmyopinion,therearcfourthingstoconsider,

namely,pricingpolicies,advertisingstrategies,reducingproductioncostsandgoodafter­

saleservice.Firstly,itisacommonsensethatallconsumerswouldliketogoforhigher

qualityandlessexpensiveproducts.Soifyoufixthepricehigherthanyourrivals

withouthigherqualityofservice,youmightsoonfindyourselfinanunfavourable

situation.Correctpricingpoliciescancapturealargenumberofconsumersdefeatsome

competitorsinashortperiodoftime.Secondly,advertisingisthemostimportantwayto

maketheproductsknowntothepublic.Goodadvertisingstrategiescannotonly

propagandizeyourcompanybutalsocompeteagainstyourrivals.Acompany,through

properadvertisements,canmanagetointroducetheadvantagesoftheirproducts

comparingtotheirrivals*,andthereforeconvincetheconsumersthattheirproducts

wouldbetherightchoice.Thirdly,lowproductioncostcanmakethepricemore

favorabletotheconsumersandtheproductsmoreprofitable.Soreducingproductcostis

amagicweaponforbusinesssuccess.Finally,offeringgoodafter-saleserviceisalsoof

greatimportancesinceitcanupgradetheproductsreputationandattractmoreandmore

loyalcustomersinthelongrun.IfyouchoosetopicC:Whatisimportantwhen

motivatingstaff?Managers,companyownersandsupervisorshavealwaysbeen

frustratedandbewilderedbyemployeeswithlittleornomotivation.Inmyopinion,there

arethreewaysofmotivatingstaffasfollows.Thefirstoneisofferingfinancialbenefits.

Foronething,staffalwayswantrewardfortheircontributiontothecompanyandwhat

theyareworth.Ifthecompanyfailstogiveproperfinancialbenefits,staffmight

subsequentlyfeelnotbeingfairlytreated,andthereforefrustratetheirenthusiasmfor

theirwork.Foranother,staffwantsomesortofrecognitionforthejobthattheydo.

Correctfinancialbenefitsplanwillarousetheirenthusiasm:otherwisetheywouldfeel

beingignored.Thesecondthingtoconsiderisprovidingsomecareerdevelopment

opportunitiesforstaff.Nowadays,inthetwo-wayjob-seekingprocess,whilethe

employerischoosinghisfavoriteemployees,thewisecandidateswillconsiderthe

trainingandcareerdevelopmentopportunitieswiththeirfutureemployerandtrytomake

themselvesmorecompetitiveintheemploymentmarket.Withcareerdevelopment

opportunities,theemployeescanbebothstrengthenedforthecurrentjobandbetter

preparedforthefuturejob,thussparenoeffortintheirallocatedtask.Lastbutnotthe

least,reducingstaffturnovercanbesteliminatetheemployees'fearforlossofjobs,so

theycanbemoreengrossedintotheirworkandhavebetterperformance.Moreover,it

canalsomotivatethestaffloyaltyforthecompany,whichisofgreatimportanceforits

long-termdevelopment.

知识点解析：暂无解析

二、讨论（本题共I题，每题1.0分，共I分。）

2、Inthispartofthetest,youaregivenadiscussiontopic.Youhave30secondstolook

atthepromptcard,anexampleofwhichisbelow,andthenaboutthreeminutestodiscuss

thetopicwithyourpartner.Afterthat,theexaminerwillaskyoumorequestionsrelated

tothetopic.FortwocandidatesEntertainingSalesAgentsThemanufacturingcompany

youworkforisgoingtohaveapartytoentertainsalesagentsofyourcompany.You

havebeenaskedtohelpprepareaprogramofactivitiesfortheparty.Discussthe

situationtogether,anddecide:whatkindsofinformationaboutthosesalesagentsthe

staffneedtoknowbeforethepartywhatkindsofactivitiesshouldbeincluded.Forthree

candidatesEntertainingSalesAgentsThemanufacturingcompanyyouworkforisgoing

tohaveapartytoentertainsalesagentsofyourcompany.Youhavebeenaskedtohelp

prepareaprogramofactivitiesfortheparty.Discussthesituationtogether,anddecide:

whatkindsofinformationaboutthosesalesagentsthestaffneedtoknowbeforetheparty

whatkindsofactivitiesshouldbeincludedwhichmembersofstaffshouldbeselectedto

attendtheparty.Follow-onquestionsDoyouthinksalesagentsareimportantfora

company?(Why?/Whynot?)Whatdoyouthinkisthemostimportantqualitytobea

salesagent?(Why?)Isacollegedegreenecessarytbrbecomingagoodsales

agent?(Why?/Whynot?)Doyouthinkasalesagentisworkingunderalotof

pressure?(Why?/Whynot?)Doyouthinkthatafemalesalesagenthassome

advantages?(Why?/Whynot?)Whataretheadvantagesofacompanytoentertainits

salesagentregularly?(Why)

标准答案：A:OK,let'sgetstartedwiththeprogramofthepartyfbroursalesagents.If

youhaveanyopinions,justfeelfreetosharewithme.B:Ithinkfirstofall,weshouldget

thedetailedinformationaboutthosesalesagents.Asyouknow,ourcompanyhasatleast

60salesagentsandtheyscatteralloverthecity.A:Yes,it'sveryimportanttohavealist

ofoursalesagentswiththeirlatestcontactinformation.Here,Ihavesuchalistprovided

bythemarketingdeparimeni.However,whenItriedtomakephonecallstosomeofthe

agents,thenumbersdidn'texistorcouldn'tbeconnected.B:Well,suchthingsalways

happen.Youknow,peoplechangephonenumbersorsomeoftheagentshaveterminated

thecooperationwithourcompany,orthey'vejustmovedtoanewofficebuilding.We

havetoupdatetheinformationintime.A:That'sright.Tilaskthemarketingdepartment

togivemethelatestversionoftheirlist.B:Besidestheircontactinformation,Ithinkwe

needtolearnmoreaboutoursalesagentsinordertoholdawonderfulparty.A:Whatdo

youmean?Wouldyouelaborateonthat?B:Oursalesagentsbelongtodifferentlevels.

Theyarebigonesandsmallones.Sowehavetomakearrangementsaccordingly.

Usuallythebigoneshopetogetmoreattentionandspecialcareastheycontributelargely

tothesalesofourproducts.A:Yeah,thatmakessense.Butwccouldn'tletthosesmaller

agentsfeelignored.Afterall,thepartyistoexpressourappreciationforallofthem.So

it'sveryimportantthateveryonefeelshappy.B:Iagreewithyou.Andnowwe'llplan

theactivitiesfortheparty.Doyouhaveanygoodideas?A:Well,Tvethoughtaboutit

forsometime,andIthinkweshouldholdthepartyinahotel.Andafterthedinner,we

caninvitesomeartiststogiveperformances,andwe'llhavealuckdrawthroughout:he

party,whichwouldgeteveryoneinvolved.Theultimateprizewouldbeafreetripto

Europe.Whatdoyousay?B:Great!ButIjusthopethatwedon'tgobeyondourbudget.

Doyouthinkabuffetdinnerwouldbeagoodchoice?It'scleananditcansatisfythe

differenttastesofourguests.A:Thatsoundswonderful!What'smore,Ithinkweshould

invitesomeofthecompany'sexecutivestoattendthepartyandgiveaspeech.B:Sure.I

willtakecareofthat.Andnowlet'sworkoutthedetailsoftheparty.

知识点解析：暂无解析

BEC商务英语(中级)口语模拟试卷第

4套

一、小型演讲(本题共3题，每题1.0分，共3分。)

1、Whatisimportantwhen...?Choosinganon-thc-jobtrainingcourse-Coursecontents

-Lengthofcourse--

标准答案：Firstly,consideringthecontentsisimperativewhenwechooseanon-the-job

trainingcourse.Participantsonlyselecttrainingcoursewhichwillhelpthemachieve

theirprofessionalgoals.Theywon'twasteanytimeinnon-relevanttraining.What's

more,lengthofthecourseisanotherattributethatweshouldmention.Consideringthe

participant'stimeisprecious,acourseshouldnotspantoolong.Efficiencyhasadirect

relationtothecost-themoreefficientatrainingcourseis,thelesscostitwillcause.

Lastly,thetrainerorinstructorwilldirectlyaffecttheeffectofthetrainingcourse.We

shouldfirstgaintheinformationabouttheinstructorstoseeifheorsheisqualifiedto

instructthecourse.

知识点解析：本题需要发言的主题是“选择一个在职培训课程根据已有的要点

^Coursecontents课程内容”，可以联想到选择好课程内容可以使自己的需要真正

得到满足(meettheneeds)。根据已有的要点2"Lenglhofcourse课程的长度”，可以

联想到考虑该要点的原因是节约开支(savethecost)。另外我们还可以补充一些回答

的要点，例如，Participanls参加者，可以想到应抓住机会(seizetheopportunily)多认

识业内人士；再如，Thetrainer培训师，这对培训效果有重大的影扁(affect〔heeffect

oftraining)0

2、Whatisimportantwhen...?Planningcareerdevelopment-Furthertrainingcourses-

Outlookofthefield-

标准答案：Inthefirstplace,furthertrainingprogrammeisundoubtedlyakeyfactoryou

shouldconsider.Intheincreasinglycut-throatcompetition,ifyouattendnorecharging

coursesandstoplearningcompletely,youaregoingintotheblindalley.Moreover,you

shouldconsidertheoutlookofthefield.Ifthecompany'sopportunitiesarcrare,itis

impossibleforyoutorealiseyourdream.Weshouldremember"moreopportunities,

betterfuture".Thelastinfluencingfactorweshouldbearinmindistheleader'sattitude.

Itwouldbebetterifyoucanmatchtheleader'stastes,becausehemayhavealastsayon

yourdevelopmentspace.

知识点解析：本题需要发言的主题是“规划职业发展根据已有的要点l“Furlhcr

trainingcourses进修课程可以联想到其作用是让自己重新“充充电”(recharge

yourself)o根据已有的要点2"Outlookofthefield该领域的前景”，可知，只有看清

前景，做好选择，才能更好地实现梦想。另外我们还可以补充一些回答的要点，例

如，Leader'saltitude领导的态度，可想到这样做可能对你的升职起到决定性作用

(determineyourpromotion)；再如.Relationshipwithcolleagues与同事的关系,这一

点也会影响你的升职(affectyourpromotion)o

3、Whatisimportantwhen...?Motivatingstaff-Financialbenefits-Careerdevelopment

opportunities--

标准答案：Asamanager,atfirst,youshouldofferfinancialbenefitstomotivatestaff.If

thecompanyfailstogiveproperfinancialincentives,staffmightsubsequentlyfee|not

beingfairlytreatedandthereforelosetheirenthusiasmandmoralefortheirwork.An

additionalfactoristooffercareerdevelopmentopportunities.Mostofusdreamof

promotion,takingmoreresponsibilitiesandfinallyreachingthetop.Therefore,

companiesshouldprovidesuitablepositionsfortheiremployeestomaintainqualified

staff.What'smore,weshouldnotignoreapackageofstimulatingplans,justlikefurther

trainingcourses,medicalinsurance,fringebenefits,etc.Allthesearestimulusfor

employee'smoraleandfidelity.

知识点解析：本题需要发言的主题是“激励员工根据已有的要点1“Financial

benefits经济奖励”，可以联想到这是激励员工(stimulatetheenthusiasmofthe

employees)最基本的方式。根据已有的要点24tCareerdevelopmentopportunities职业

发展机会”，可以联想到其原因是确保员工有进一步发展的机会(ensuretheirfuithcr

development)o另外我们还可以补充一些回答的要点，例如，Enlerlainment娱乐，

可以想到这对丁缓解员工压力(relieve(hepressure)|分重要：再如，Apaukageof

stimulatingplans一揽子激励计划，这样对于激励员工，从而控制员工流动(control

Ihelurnover)非常必要。

BEC商务英语(中级)口语模拟试卷第

5套

一、小型演讲(本题共［题，每题7.0分，共I分。)

1、Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhave

tochooseoneofthetopicsfromthethreebelowandthentalkfbraboutoneminute.You

haveoneminutetoprepareyourideas.

标准答案：A:What'sthereasonanddisadvantageofinterestrateincrease??Thc

People'sBankofChinafailedtocurbover-investmentinsuchsectorsassteel,property,

cementandaluminumbyothermeans,itwouldresorttorateincreases.?Intcrestrate

increaseswouldlureevenmoreoverseascapitalintoChina.B:Whatisimportantwhen

aimingtoimproveproductionquality??Up-to-dateequipment?StafftrainingC:Whatis

iinporlantwhenaimingtoimprovecustomerservice??StaffTraining?Customer

SatisfactionSurveysA:(略)B：Whatisimportantwhenaimingtoimproveproduction

quality?Up-to-dateequipmentAnyfar-sightedentrepreneurwillhavetoacknowledge

thatintoday'scompetitivemarket,abusinesscanonlysurvivebyupgradingtheir

information.Newequipmentisoneofthem.Withallthismodemequipment,wewill

beabletomaximizeproductionoutputandenhancethequalityofourproducts.Thus,we

willabletoundertakecomplexproductionprocessandensurethattheproducts,quality

meetsourclients^xpcctations.StafftrainingStafftrainingisimportantinmany

ways.Oneofthemisthatitwouldgiveupdatedinformationtoemployees,keeping

theminformedwiththelatestdevelopmentandinnovationinthisindustry.Inthisway,it

couldmotivatemorepotentialfromthestaff.Thus,itcouldbeeasytoimprove

productionquality.C:Whatisimportantwhenaimingtoimprovecustomerservice?

StafftrainingHavingbetteremployeesisnotonlygoodforthecompany,andalsogood

torthecustomer.Ifstheservicethatcausesproductandcompanydifterentiation.One

ofthebestwayscompaniescaneffectivelyaccomplishthisisthroughtheiremployees

becausetheyarethecustomercontactpoint.Thatiswhyemployeesarenowbeing

trained.Byinvitingsomeexpertstotrainthestaff^itwillimprovestafFs

friendliness,thespeedofserviceandlearntodealwithcustomer

complaints.CustomersatisfactionsurveysCustomerinsightisvitaltoany

business.Responsivecompaniesmeasurecustomersatisfactiondirectlythrough

periodicsurvey.Ahighpositivewordofmouthscoreindicatesthatthecompanyis

producinghighcustomersatisfaction.Besides,byobtainingfeedbackfrom

customers,thecompanywillknowhowthebusinesshasmetcustomerexpectations.

知识点解析：暂无解析

二、讨论(本题共1题，每题1.0分，共1分。)

2、TaskSheet:VideoConferencingThecompanyyouworkfbrisconcernedaboutthe

amountoftimestaffspendtravelingtomeetingsinotherbranchesofthecompany,andis

lookingatalternatives.Youhavebeenaskedtomakerecommendationsabout

introducingvideoconferencing.Discussthesituationtogetheranddecide:1.*whatthe

companyneedstoknowaboutthemeetingsthattakeplaceatpresent,•whatthe

advantagesanddisadvantagesofvideoconferencingmightbe.*whatkindsofpractical

preparationswouldbeneededbeforeintroducingthesystem.

标准答案：Whatthecompanyneedstoknowaboutthemeetingsthatlakeplaceat

present:?thecostforstafftravelingtomeetings:一travelexpenses,一accommodation

expenses,—incidentals(meals,taxis).?averagetimestaffspentontraveling,andthecost

oftimeintermsofsalarypaidtostaff.Whattheadvantagesanddisadvantagesofvideo

conferencingmightbe:?Advantages:一tosavemoneyspentontravel,accommodation

andincidentals,—tosavetimestaffspentontravelingaswellascostintermsofsalary

paidforthetimespent,—easiertoorganizesuchconferences.^/Disadvantages:—less

effectivecommunicationthanface-to-faceconferencing,—feelingofdistanceamong

stafffromdifterenlbranches.Whatkindsofpracticalpreparationswouldbeneeded

beforeintroducingthesystem:?Toconvincethestaffoftheadvantagesofvideo

conferencing.?Tocollectsuggestionsmadebythestaffinrespectofvideo

conferencing.?Topurchasenecessaryequipmentforvideoconferencing.?Tosetupthe

systemforvideoconferencing.

知识点解析：暂无解析

BEC商务英语(中级)口语模拟试卷第

6套

一、小型演讲(本题共3题，每题1.0分，共3分。)

1、Whatisimportantwhen...?Arrangingatask-Teamwork-Timemanagement--

标准答案：Ontheonehand,teamworkspiritplaysanimportantroleinjobarrangement,

becauseinaco-operativeteam,everyoneiswillingtotakeresponsibilitiesandcoordinate

withothers,soarrangingataskwouldnotbedifficultatall.Ontheotherhand,weshould

taketimemanagementintoconsideration.Wccanapplytimemanagementskillsto

decideourworkprioritiesandhowtospendourtimeinacertainperiod,justlike

identifyingweeklygoals,settingato-dolistforeachday,etc.Lastly,onceaproject

starts,it'snecessarytomonitortheprogresstoensurethateverythingisgoingaccording

ioschedule.Ifthepresentworkisbehindschedule,certainactionsmusthetakentogelii

backonschedule.

知识点解析：本题需