2026年海南单招英语职业场景对话专项含答案购物职场服务经典题

2026年海南单招英语职业场景对话专项含答案（购物+职场+服务经典题）一、购物场景对话（共3题，每题5分）1.题目（5分）：情景：小明在海口的一家免税店购买护肤品，店员小王接待了他。对话：小明：Goodafternoon!I’dliketobuysomefacialmasks.Doyouhaveanyrecommendations?小王：Ofcourse.WehavemasksfromJapanandKorea.Whichkinddoyouprefer?问题：(1)WhatdoesXiaoMingwanttobuy?(2)Wheredoesthisconversationprobablytakeplace?(3)WhatdoesXiaoWangsuggestXiaoMingtry?参考答案：(1)Facialmasks.(2)Aduty-freeshopinHaikou.(3)MasksfromJapanorKorea.解析：(1)从对话开头“facialmasks”可知，小明想买面膜。(2)免税店通常位于旅游城市（如海口）的机场或商业区，符合对话场景。(3)小王推荐日本或韩国的面膜，这是对话中的直接信息。2.题目（5分）：情景：小红在三亚一家服装店试衣服，店员小李帮助她挑选。对话：小红：Excuseme,doyouhavethisshirtinalargersize?小李：Yes,letmecheck.Hereyougo,sizeL.Wouldyouliketotryiton?问题：(1)WhatisXiaoHongdoing?(2)WhatdoesXiaoHongaskfor?(3)WhatdoesXiaoLidonext?参考答案：(1)Tryingonclothes.(2)Alargersizeoftheshirt.(3)GivesXiaoHongtheshirtinsizeLandaskshertotryiton.解析：(1)试衣服是购物场景的常见活动。(2)小红询问是否有更大尺码，说明她正在试穿这件衬衫。(3)小李找出大号衬衫并邀请小红试穿，这是典型的店员服务。3.题目（5分）：情景：小刚在海口一家超市买水果，收银员小张在结账时遇到问题。对话：小刚：I’dliketobuytheseapplesandbananas.小张：Okay,howmanyapples?小刚：Five.Andthreebananas.小张：Totalis15yuan.ButI’msorry,Idon’thavesmallchange.Canyoupaywithacard?问题：(1)WhatdoesXiaoGangwanttobuy?(2)HowmuchdoesXiaoGangneedtopay?(3)WhatproblemdoesXiaoZhanghave?参考答案：(1)Applesandbananas.(2)15yuan.(3)XiaoZhangdoesn’thavesmallchange,askingXiaoGangtopaywithacard.解析：(1)小刚要买苹果和香蕉，这是对话中的直接信息。(2)收银员报出总价15元，说明这是需要支付的金额。(3)小张没有零钱，建议小刚用银行卡支付，这是常见结账问题。二、职场场景对话（共3题，每题5分）1.题目（5分）：情景：小李在海口一家酒店前台实习，经理小王指导他如何接待客人。对话：小王：Whenaguestchecksin,youshouldsmileandsay“Welcometoourhotel.”小李：Understood.WhatshouldIdoiftheyhavequestions?小王：Listencarefullyandhelpthemsolvetheproblem.问题：(1)WhoisXiaoLiworkingfor?(2)WhatdoesXiaoWangtellXiaoLitodowhenguestsarrive?(3)WhatshouldXiaoLidoifguestshavequestions?参考答案：(1)AhotelinHaikou.(2)Smileandsay“Welcometoourhotel.”(3)Listencarefullyandhelpthemsolvetheproblem.解析：(1)对话中提到酒店和前台接待，说明小李在酒店实习。(2)经理要求小李在客人入住时微笑并欢迎他们，这是基本的礼貌服务。(3)如果客人有问题，应耐心倾听并协助解决，体现职业素养。2.题目（5分）：情景：小张在三亚一家餐厅做服务员，领班小刘分配任务。对话：小刘：Pleasetakethisordertotable8.They’rewaitingforthechef’sspecial.小张：Sure.WhatshouldIsaywhenIarrive?小刘：Justsay“Yourorderisready.”andwaitfortheirreply.问题：(1)WheredoesXiaoZhangwork?(2)WhatdoesXiaoLiuaskXiaoZhangtodo?(3)WhatshouldXiaoZhangsaytotheguests?参考答案：(1)ArestaurantinSanya.(2)Taketheordertotable8.(3)“Yourorderisready.”解析：(1)对话涉及餐厅和厨师特菜，说明小张在餐厅工作。(2)领班让小张送餐到8号桌，这是服务流程。(3)小张到达时应告知客人餐点已准备好，这是标准服务用语。3.题目（5分）：情景：小王在海口一家电商公司做客服，同事小丽请教他如何处理投诉。对话：小丽：WhatshouldIdoifacustomercomplainsaboutslowdelivery?小王：First,apologizeandexplainthereason.Then,offeradiscountorafreegiftascompensation.问题：(1)WhatproblemdoesXiaoLiaskXiaoWangabout?(2)WhatdoesXiaoWangsuggestXiaoLidofirst?(3)HowdoesXiaoWanghelpsolvetheproblem?参考答案：(1)Slowdeliverycomplaintsfromcustomers.(2)Apologizeandexplainthereason.(3)Offeradiscountorafreegiftascompensation.解析：(1)小丽询问如何处理客户投诉，具体是快递延迟问题。(2)小王建议先道歉并解释原因，这是解决投诉的常用步骤。(3)提供折扣或赠品是安抚客户的有效方式，符合电商客服流程。三、服务场景对话（共3题，每题5分）1.题目（5分）：情景：小张在三亚一家旅行社咨询旅游路线，导游小刘为他介绍。对话：小张：I’dliketovisitthetropicalislands.Whatarethemostpopularroutes?小刘：Wehavethree-daytripstoPhuketandfive-daytripstoBoraBora.Whichonedoyouprefer?问题：(1)WheredoesXiaoZhangwanttotravel?(2)HowlongarethetripstoPhuketandBoraBora?(3)WhatdoesXiaoLiuaskXiaoZhangtochoose?参考答案：(1)Tropicalislands.(2)ThreedaystoPhuket,fivedaystoBoraBora.(3)Whichrouteheprefers.解析：(1)小张想去热带岛屿，这是对话的直接信息。(2)导游提供两种路线，分别为期三天和五天，符合海南周边旅游特点。(3)导游询问小张更喜欢哪种路线，体现个性化服务。2.题目（5分）：情景：小王在海口一家银行办理信用卡，柜员小李帮助他。对话：小王：Iwanttoapplyforacreditcard.WhatdocumentsdoIneed?小李：YouneedyourIDcard,incomeproof,andarecentphoto.问题：(1)WheredoesXiaoWangapplyforacreditcard?(2)WhatdocumentsdoesXiaoWangneedtobring?(3)IsXiaoWang’srequestcommoninHaikou?参考答案：(1)AbankinHaikou.(2)IDcard,incomeproof,andarecentphoto.(3)Yes,applyingforcreditcardsiscommonincitieslikeHaikou.解析：(1)对话发生在银行，说明小王在海口申请信用卡。(2)申请信用卡通常需要身份证、收入证明和照片，这是银行流程。(3)在海南等经济发达城市，信用卡申请很常见。3.题目（5分）：情景：小张在三亚一家医院挂号，护士小刘指导他。对话：小张：Ihaveafever.WhereshouldIgo?小刘：Pleasegototheclinicfirst.Anursewillcheckyourtemperature.问题：(1)WheredoesXiaoZhanggowhenhehasafever?(2)WhowillcheckXiaoZhang’stemperaturefirst?(3)WhydoesXiaoLiuaskXiaoZhangtogototheclinic?参考答案：(1)Theclinic.(2)Anurse.(3)Tohavehistemperaturecheckedfirst.解析：(1)护士建议小张去诊所，符合医院分诊流程。(2)护士负责先测量体温，这是医护人员的常规操作。(3)去诊所可以初步判断病情，避免直接进入急诊室。答案汇总一、购物场景对话1.(1)Facialmasks;(2)Aduty-freeshopinHaikou;(3)MasksfromJapanorKorea.2.(1)Tryingonclothes;(2)Alargersizeoftheshirt;(3)GivesXiaoHongtheshirtinsizeLandaskshertotryiton.3.(1)Applesandbananas;(2)15yuan;(3)XiaoZhangdoesn’thavesmallchange,askingXiaoGangtopaywithacard.二、职场场景对话1.(1)AhotelinHaikou;(2)Smileandsay“Welcometoourhotel.”;(3)Listencarefullyandhelpthemsolvetheproblem.2.(1)ArestaurantinSanya;(2)Taketheordertotable8;(3)“Yourorderisready.”3.(1)Slowdeliverycomplaintsfromcustomers;(2)Apologizeandexplainthereason;(3)Offeradiscountorafreegiftascompensation.三、服务场景对话1.(1)Tropicalislands;(2)ThreedaystoPhuket,five